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Watkins & Gunn Limited

5.0 | 103 Reviews 103 Reviews | Pace Interviews
722 Total Company Reviews info icon Pace Interviews | info icon 722 Total Company Reviews Pace Interviews | info icon 722 Total Company Reviews

Glantorfaen House, Hanbury Road, Pontypool, Torfaen, NP4 6XY

Accepting new clients

Glantorfaen House, Hanbury Road, Pontypool, Torfaen, NP4 6XY

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 820245

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Watkins & Gunn Limited Review Scores & Client Satisfaction Overview

5.0
Excellent
95%+
Value for
Money
16% above
national average
95%+
Success
Rate
95%+
Would
Recommend
Communication 5.0/5
Initial Impressions 5.0/5
Approachability 5.0/5
Documentation Accuracy 5.0/5
Legal Knowledge 5.0/5
Value for money 5.0/5

Accreditations

Watkins & Gunn Limited are accredited by

Children Law accreditation awarded to Watkins & Gunn Limited
Criminal Litigation accreditation awarded to Watkins & Gunn Limited
Personal Injury accreditation awarded to Watkins & Gunn Limited

Description

We solve your legal problems! We are a law firm that champions jargon-free legal advice with innovative solutions that work for you. Share your legal problem with us & our friendly, approachable lawyers will use their expert, clear & award-winning advice to help you. #problemsolved

Rankings by area of expertise

The rankings below show the areas of expertise that Watkins & Gunn Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Watkins & Gunn Limited Review Scores & Client Satisfaction Overview

4.8
Excellent
95%
Value for
Money
12% above
national average
95%
Success
Rate
13% above
national average
95%
Would
Recommend
14% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.7/5

Accreditations

Watkins & Gunn Limited are accredited by

Children Law accreditation awarded to Watkins & Gunn Limited
Criminal Litigation accreditation awarded to Watkins & Gunn Limited
Personal Injury accreditation awarded to Watkins & Gunn Limited

Description

We solve your legal problems! We are a law firm that champions jargon-free legal advice with innovative solutions that work for you. Share your legal problem with us & our friendly, approachable lawyers will use their expert, clear & award-winning advice to help you. #problemsolved

Rankings by area of expertise

The rankings below show the areas of expertise that Watkins & Gunn Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Meet the team of Watkins & Gunn Limited

Contact & Locations - Watkins & Gunn Limited

Opening hours

Monday 08:30–17:00
Tuesday 08:30–17:00
Wednesday 08:30–17:00
Thursday 08:30–17:00
Friday 08:30–17:00
Saturday (Closed)
Sunday (Closed)

Glantorfaen House, Hanbury Road, Pontypool, Torfaen, NP4 6XY

Reviews

5.0 /5 103 Reviews
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Clients say

What clients say about Watkins & Gunn Limited

The firm specialises in personal injury, family law, employment disputes, conveyancing, probate and complex tribunal work, demonstrating strong legal knowledge and effective case management that achieves positive outcomes. Clients value clear, plain-English communication, regular updates and transparency. The team is described as professional, approachable and accessible, showing empathy, patience, calmness under pressure and genuine care. Reviewers praise responsiveness, tenacity, attention to detail and practical support through stressful situations, noting a client-focused, trustworthy and confident service that combines technical expertise with strong interpersonal skills.

professional service
kept informed
clear communication
approachable staff
empathetic support
experienced solicitors
timely responses
successful outcomes
reasonable fees
helpful guidance

ReviewSolicitors Review List

Profile image of Anonymous

Anonymous

Verified
Personal Injury

Gary Dickinson and Sue Garland

I can honestly say that I could not have asked for a better lawyer. From day one Gary treated me with respect and I will never forget the way he made me feel. Both he and Sue kept me informed and fought my corner all the way through my case. I was warned initially that this was not going to be an easy ride. After my accident I was very worried about everything. My health my work and my future. Gary took a huge weight off my shoulders. He explained things in plain English always returned my calls and made me feel as though I was his only client. Ĺ what impressed me most is how he and Sue worked so hard for me Garry explained things in plain English, he only cared about getting the right result for me and my family. He stood up to the other side and never backed down. Thanks to his efforts I got a result I never thought possible. I would recommend him and Sue to any hardworking person who needs a honest, straight talking and kind lawyer. Gary and Sue our top class and I can only thank them for everything they did for me

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Noel McCarrick

Verified
Personal Injury

Gary Dickinson

​To Whom It May concern ​I am writing this letter to offer my highest and most unreserved recommendation for Gary Dickinson based on my experience working with him as my solicitor on my compensation claim. ​From our very first meeting over the telephone Gary demonstrated integrity and an exemplary professional character. I thought i was talking to a friend as this was the first time I've used any service of this nature, which I can tell you this put me at great ease during my compensation claim. His ethical approach and complete transparency were evident in every communication. I was consistently impressed by his honesty in managing my expectations, dedication to finding the fair solution. It is clear that he operates with a profound sense of duty, putting my best interest above all else. His professionalism is truly a benchmark for the legal profession. ​ ​What truly sets Gary apart is his personality and approach. He manages to balance his legal expertise with a remarkably personable and friendly manner. He never made me feel like just another case. Instead, he demonstrated a relationship based on mutual trust, making the entire experience feel more like receiving guidance from a trusted friend rather than a professional service from a solicitor. He is exceptionally patient and possesses a rare gift for empathy. ​ ​One of Gary's greatest virtues is his ability to untangle the complexity of the law. He always took the time to explain every intricate detail of my case in a clear, friendly manner, ensuring I understood the implications of each decision. His communication style is direct, accessible, and completely free of intimidating legal jargon, which gave me confidence and peace of mind throughout the entire process. ​In conclusion, Gary is not just an exceptionally competent solicitor; he is a genuinely kind person, and a remarkably effective communicator. His integrity is flawless, and his commitment to my needs goes beyond an exemplary and professional character. It went far beyond what I expected. I highly recommend him to anyone seeking legal counsel delivered with expertise, humanity, and a truly exemplary personal touch. Also can I mention Susan Garland, Susan kept me informed by telephone and email throughout my claim, what a team they both made, a totally pleasant experience. And can I say thankyou to both Gary and Susan. A credit to Watkins & Gunn ​I would not hesitate to recommend Watkin & Gunn for this exemplary service, thankyou so much. ​Sincerely, ​ ​Noel McCarrick

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Reply by profile image of Garry Dickinson

Garry Dickinson

Hello Noel Thank you for your wonderful review, which brightened up a very dull day. We have been a team for a long time now and your review makes us realise we are doing the job properly. Its all about being honest and managing expectations. Thank you so much. Regards Garry and Sue

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Anonymous

Verified

Long haul under Duress

Harry and Jonathan My Solicitors were My only way forward with the problem I had and it was always explained to Me that there was no guarantee of success under this dark Shadow ...I felt very supported every step of this long journey which was paced forward very methodically with Their expertise. It was not a pleasant trip as was not sure how far the situation would go or what the Outcome would be ...with Their help and Guidance which I could not have remotely done without ...the eventual Outcome could not have been any more in My favour and for that I am eternally Grateful.

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Reply by profile image of Jonathan Wellington

Jonathan Wellington

We are delighted to have received this response. It was a difficult journey but a very good outcome and we are delighted to have helped to achieve such a good outcome.

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Samuel Homfray

Verified
Personal Injury

Very honest & professional service from Watkins & Gunn Limited

I contacted Watkins & Gunn Limited, after what I assumed would be a complicated vehicle incident, Sara Jones dealt with my case & was open and honest from the beginning. Although this legal matter took some time to come to a complete resolution, due to the other party dragging their heels, I had been kept up to date with emails & phone calls throughout the whole process. Sara Jones was always on hand to answer any questions & concerns that I had, I can only recommend the service I received from Watkins & Gunn Limited as being a very upfront & honest.

Solicitors tagged in
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Reply by profile image of Sara Jones

Sara Jones

We are delighted to receive this positive review from you, as your feedback is important to us. It was a pleasure working with you. We are pleased that you are happy with the outcome and look forward to working with you in the future on any of your legal needs.

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Profile image of Anonymous

Anonymous

Verified
Personal Injury

Excellent legal advice and service

I was very impressed with the service received from Watkins and Gunn. Ffion was very helpful and explained all matters clearly. The communication, both over the telephone and via e-mail, was excellent and I was updated on a regular basis. Ffion made a situation which could have been difficult and uneasy run very smoothly. I would certainly recommend Watkins and Gunn.

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Reply by profile image of Sara Jones

Sara Jones

We are delighted to receive this positive review from you, as well as your recommendation, as your feedback is important to us. We are pleased that you are happy with the outcome and look forward to working with you in the future on any of your legal needs.

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Other Reviews

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Chris

Chris

Great professional service from Lisa Guscott was a pleasure to be represented by Watkins & Gunn

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Reply by profile image of Sara Jones

Sara Jones

We are delighted to receive this excellent review from you, as your feedback is important to us. We note the great job that Lisa has done for you and are pleased that you are happy with the outcome. We look forward to working with you in the future on any of your legal needs.

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Chantelle

Chantelle

I had excellent experience with theses solicitors

Reply by profile image of Sara Jones

Sara Jones

We are delighted to receive this positive review from you, as your feedback is important to us. We are pleased you are happy with the outcome and we look forward to working with you in the future on any of your legal needs.

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Amanda

Amanda

Excellent solicitor’s

Reply by profile image of Sara Jones

Sara Jones

We are delighted to receive this excellent review from you. Thank you for your feedback, which is important to us. We look forward to working with you in the future on any of your legal needs.

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Profile image of peter

peter

peter

I unfortunately was involved in a life changing accident whilst working at the steelworks in Sheffield. it was a real worrying time for my family and I. I am a member of community Union and thankfully I was provided with the top lawyer Mr. Garry Dickinson. Garry was magnificent all the way through the case. He explained everything to me and the case panned out exactly how he said it would. Garry is a people person and we became good friends. I would trust Garry with my life and his reputation proceeds him. Sue Garland is Garry's number two and I can't say enough good things about her. She was always there for me if Garry was unavailable for any reason. To say I was pleased with the outcome is the greatest understatement of the year. I cannot thank Watkin And Gunn, Garry and Sue enough for everything they have done for me. The service was exceptional and they are quite simply the best.

Legal experts tagged in
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Reply by profile image of Sara Jones

Sara Jones

We are delighted to receive this excellent review from you and note the great job that Garry and Sue have done for you. It was a pleasure working with you and we are pleased this is resolved. We look forward to working with you in the future on any of your legal needs.

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Jay

Jay

Excellent team, experienced and wise legal experts who support you well at any level of understanding. Fast turnarounds and good engagement all the way through. Honestly couldn't reccommend them enough when dealing with really tough life situations.

Reply by profile image of Sara Jones

Sara Jones

Many thanks for the excellent review and recommendation. It was a pleasure working with you. Please do not hesitate to return if there is anything else that you need help with in the future.

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Reviews

4.8 /5 722 Reviews
Filter your results
Star rating
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Rating

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Clients say

What clients say about Watkins & Gunn Limited

The firm specialises in personal injury, family law, employment disputes, conveyancing, probate and complex tribunal work, demonstrating strong legal knowledge and effective case management that achieves positive outcomes. Clients value clear, plain-English communication, regular updates and transparency. The team is described as professional, approachable and accessible, showing empathy, patience, calmness under pressure and genuine care. Reviewers praise responsiveness, tenacity, attention to detail and practical support through stressful situations, noting a client-focused, trustworthy and confident service that combines technical expertise with strong interpersonal skills.

professional service
kept informed
clear communication
approachable staff
empathetic support
experienced solicitors
timely responses
successful outcomes
reasonable fees
helpful guidance

ReviewSolicitors Review List

Profile image of Juliet Meades

Juliet Meades

Verified
Personal Injury

Personal injury claim -bike accident

I was knocked off my bike and sustained a complex broken wrist which required surgical intervention to pin and plate and extensive immobilisation. The driver was charged with driving without due care and attention. Clive Thomas came highly recommended to manage my personal injury claim which was settled within a year. I was very pleased with the impeccable service received throughout. My solicitor and paralegal were professional, approachable and kept me informed every step of the way. I always felt listened to and appreciated and any questions or concerns I had were dealt with promptly. They provided clear and helpful feedback throughout the process, making everything easy to understand and helping me feel confident in the progression of my claim. I would high recommend Watkins and Gunn to anyone seeking legal advice.

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Mr martin kernoghan

Family Law

A real diamond

This lady has been so helpful from start to finish. She has always been polite and told me how it is in plain English. Always happy to answer any questions I have had either by e mail or video call. I have been grateful to Natalie and her hard working team for all they have done . I wish you and every member of your team great success in the future.

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Profile image of Anonymous

Anonymous

Verified
Personal Injury

Gary Dickinson and Sue Garland

I can honestly say that I could not have asked for a better lawyer. From day one Gary treated me with respect and I will never forget the way he made me feel. Both he and Sue kept me informed and fought my corner all the way through my case. I was warned initially that this was not going to be an easy ride. After my accident I was very worried about everything. My health my work and my future. Gary took a huge weight off my shoulders. He explained things in plain English always returned my calls and made me feel as though I was his only client. Ĺ what impressed me most is how he and Sue worked so hard for me Garry explained things in plain English, he only cared about getting the right result for me and my family. He stood up to the other side and never backed down. Thanks to his efforts I got a result I never thought possible. I would recommend him and Sue to any hardworking person who needs a honest, straight talking and kind lawyer. Gary and Sue our top class and I can only thank them for everything they did for me

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Anonymous

Verified

Claim

Very helpful, very efficient and very patient with me

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Wayne Reed

Verified

Accident At Work Claim

I would highly recommend Sue and Garry to deal with any disputes. I found them both very approachable and knowledgeable. I can not thank Sue enough for the help she organised for me regarding physiotherapy and a big thank you to Garry for pursuing my claim

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Other Reviews

Profile image of Jo Brown

Jo Brown

A client

I cannot thank Natalie Corten enough for the outstanding support, dedication, and professionalism she showed throughout one of the most stressful and emotional periods of our lives. From the very beginning, she guided us with compassion, honesty, and exceptional legal knowledge, always making sure we understood every step of the process. Natalie fought tirelessly for our family and for the rights and safety of our children, and thanks to her hard work and determination, we achieved the outcome we had hoped and fought for. Her commitment never wavered, even during the most challenging moments and complex court proceedings. What truly sets Natalie apart is that she goes far beyond what you would normally expect from a solicitor. She was there for us emotionally as well as legally, offering reassurance, support, and practical guidance whenever urgent issues arose, no matter the time of day. We always felt that she genuinely cared about our family and the wellbeing of our children. Her patience, attention to detail, and ability to remain calm under pressure gave us confidence during an incredibly difficult time. She consistently acted with integrity and professionalism whilst also showing empathy and understanding throughout the entire process. Because of Natalie’s dedication and hard work, our family has been able to remain together and our children are safe with both parents where they belong. I will always be grateful for everything she has done for us. I would wholeheartedly recommend Natalie Corten to anyone facing family law matters or difficult legal proceedings. She is an exceptional solicitor, an incredible advocate, and someone I would not hesitate to return to in the future should we ever need legal representation again.

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nicola robbins

nicola

Natalie was brilliant with me in such a sensitive and upsetting situation. She was informative and put me at ease. I feel she spent that extra bit of time just making sure I understood the process. Would highly recommend Natalie to anyone, thank you so much!

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Ross Card

Ross

Mark from the property team has dealt with my house sale and onward purchase. Mark was easily contactable throughout the whole process and ensured I was kept up to date at all times. I felt the fees were very reasonable and the service provided was professional and timely. I would highly recommend Watkins and Gunn for any conveyancing needs.

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Janine

Janine

Watkins & Gunn, Pontypool have helped me with probate and property matters. Danielle, Mark and their teams very professional throughout. Nothing was too much trouble. Can't thank them enough for their help through very tough times.

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Reply by profile image of Jonathan Wellington

Jonathan Wellington

Many thanks for your review. We would be delighted to assist with any legal work in the future.

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Carol

Wills, Trusts & Probate

Carol

I rewrote my Will with Danielle. Danielle was able to provide me with good advice and guidance. She is knowledgeable as well as warm and approachable. My Will was completed very quickly. Pleasure doing business with. Highly recommended

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