Slater And Gordon Uk Limited logo

Slater And Gordon Uk Limited

4.6 | 50 Reviews 50 Reviews | Family Law
24,937 Total Company Reviews info icon Family Law | info icon 24,937 Total Company Reviews Family Law | info icon 24,937 Total Company Reviews

City Quadrant, 11 Waterloo Square, Newcastle upon Tyne, Tyne and Wear, NE1 4DP

Accepting new clients

City Quadrant, 11 Waterloo Square, Newcastle upon Tyne, Tyne and Wear, NE1 4DP

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 838833

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Slater And Gordon Uk Limited Review Scores & Client Satisfaction Overview

4.6
Excellent
92%
Value for
Money
90%
Success
Rate
90%
Would
Recommend
Communication 4.6/5
Initial Impressions 4.7/5
Approachability 4.6/5
Documentation Accuracy 4.6/5
Legal Knowledge 4.6/5
Value for money 4.6/5

Accreditations

Slater And Gordon Uk Limited are accredited by

Personal Injury accreditation awarded to Slater And Gordon Uk Limited
Clinical Negligence accreditation awarded to Slater And Gordon Uk Limited
Family Law accreditation awarded to Slater And Gordon Uk Limited
Trading names:
Accident Advice Helpline
Fentons (Part Of Slater And Gordon)
Claims Direct
Pannone (Part Of Slater And Gordon)
Compass Costs Solutions
Fast Claim Ppi
Compas Law Solutions
Slater And Gordon Lawyers

Description

Slater and Gordon Lawyers is one of the UK's leading and well-known consumer law firms with offices in a number of locations throughout the country.

Rankings by area of expertise

The rankings below show the areas of expertise that Slater And Gordon Uk Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Slater And Gordon Uk Limited Review Scores & Client Satisfaction Overview

4.4
Excellent
89%
Value for
Money
6% above
national average
89%
Success
Rate
7% above
national average
89%
Would
Recommend
8% above
national average
Communication 4.4/5
Initial Impressions 4.4/5
Approachability 4.4/5
Documentation Accuracy 4.4/5
Legal Knowledge 4.4/5
Value for money 4.4/5

Accreditations

Slater And Gordon Uk Limited are accredited by

Personal Injury accreditation awarded to Slater And Gordon Uk Limited
Clinical Negligence accreditation awarded to Slater And Gordon Uk Limited
Family Law accreditation awarded to Slater And Gordon Uk Limited
Trading names:
Accident Advice Helpline
Fentons (Part Of Slater And Gordon)
Claims Direct
Pannone (Part Of Slater And Gordon)
Compass Costs Solutions
Fast Claim Ppi
Compas Law Solutions
Slater And Gordon Lawyers

Description

Slater and Gordon Lawyers is one of the UK's leading and well-known consumer law firms with offices in a number of locations throughout the country.

Rankings by area of expertise

The rankings below show the areas of expertise that Slater And Gordon Uk Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Contact & Locations - Slater And Gordon Uk Limited

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–17:00
Saturday (Closed)
Sunday (Closed)

City Quadrant, 11 Waterloo Square, Newcastle upon Tyne, Tyne and Wear, NE1 4DP

Reviews

4.6 /5 50 Reviews
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Clients say

What clients say about Slater And Gordon Uk Limited

Clients praise the firm for expertise across personal injury, clinical and medical negligence, employment and probate, housing and industrial disease claims, and SEND/education tribunals. Reviewers highlight strong legal knowledge, effective case management, and good outcomes. Valued soft skills include clear, timely communication, empathy, patience and support, professionalism, tenacity and attention to detail, plus responsiveness and practical guidance that reduce client stress and build confidence.

professional approach
clear communication
kept informed
supportive staff
compassionate care
timely responses
dedicated representation
efficient service
excellent outcomes
attention to detail

ReviewSolicitors Review List

Profile image of Kajal

Kajal

Family Law

Initial consultation

Had an initial consultation with Jenniffer who was amazing and extremely knowledgeable. Gave me clear and concise information and support both during the call and then via a follow up email. The best advice received and extremely quick at responding which makes everything a lot less stressful.

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A representative from Slater And Gordon Uk Limited responded to this review

Hi Kajal, Thank you so much for your 5* review and for your kind words about our colleague, Jenniffer. It was our pleasure to provide you with an excellent service and we will share your kind words with her. We would like to thank you for choosing Slater and Gordon to handle your claim and we wish you all the very best in future. Kind regards, Lucy Ellams Customer Analyst

0
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Valerie

Family Law

Excellent family law team

Jenniffer Brunt and her team were wonderful in helping me negotiate my divorce - they were responsive and helpful at every turn, really efficient, and a pleasure to deal with. Highly, highly recommend.

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Nicola

Family Law

Conclusion of case

I would highly recommend Nemanja at Slater and Gordon. She was very professional and friendly and I always felt like she was on my side. She kept me up to date with how the case was progressing, and gave valuable advice. I have never had to deal with a solicitor before but Nemanja helped me understand what was happening and it calmed a very frustrating situation. If anyone else reads this and isn't sure what to do, don't hesitate, thay we're amazing. Thank you.

0
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Laura

Family Law

If I Could Pick Zero Stars I would

If I could rate zero I would. DO NOT use this firm if you want trust and as your spending a lot of money for a service, trust should be a given. I’m currently taking them to Ombusdman. They add unnecessary phone calls and emails to their bill, people put their name on the bill I’ve never been explained who they are or what they’re doing working on my case, question go unanswered, they don’t respond in a timely manor but will say it’s due to staff being on leave. They partially double their quote but slipping it in to an email, without mentioning the quote would be go up and explain their reasoning. You are then tied in for a long period of time as they have 7 weeks to investigate your complaint and no other solicitor is keep to take on a case that’s with Ombusdman. Be warned. Stay away. They see pounds signs and nothing else.

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A representative from Slater And Gordon Uk Limited responded to this review

Hi Laura, Thanks for taking the time to leave us a review. We are sorry to hear that you were not completely satisfied with your experience. This is not the high level of customer satisfaction we strive for. In response to your concerns, we wish to emphasize that our financial estimates are fair, transparent, and fully communicated from the outset. At Slater & Gordon, clients' satisfaction is very important to us. Since you have exhausted our complaint process, we encourage you to engage with the legal ombudsman; this will not affect future legal representation. Kind regards Simon Murphy Customer Analyst

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Layna

Family Law

Name change

Amazing that you can do a name change WITHOUT seeing any photo ID

A representative from Slater And Gordon Uk Limited responded to this review

Hi Layna Thank you for leaving a review. We're sorry to hear that you are unhappy with the service you have received and would like to investigate this further. A separate message has been sent to you via Review Solicitors. We would be grateful if you could please provide the necessary information, to help us locate your case. Or could you please email CustomerExperience@slatergordon.co.uk quoting your review, case reference or home address to help us locate your case and address the matter accordingly. Kind regards Shannon Hayley Customer Analyst

1
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Other Reviews

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Ernest Gandidzanwa

Ernest

Francesca Grey was so helpful during my initial family law consultation. The breakdown on what is required to be done and the advice was excellent. I would want Francesca to represent me through my divorce journey.

Hi Ernest, Thank you so much for your 5* review and for your kind words about our colleague, Francesca. It was our pleasure to provide you with an excellent service and we will share your kind words with her as well as her team leader, Jenniffer, who will ensure she receives the recognition she deserves. We would like to thank you for choosing Slater and Gordon to handle your matter and we wish you all the very best in future. Kind regards, Lee Jones Customer Analyst

0
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Anna

Anna

Jodie was friendly, she put me at ease, listened to the details of my circumstances and answered my (many) questions. She gave me clear information and advice on the next steps I should be taking. The typical costs involved were also discussed. As a result of our conversation, I feel much less daunted by the divorce process.

0
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thommcevoy

thommcevoy

Atrocious services. Firstly, we have now found out that they provided incorrect legal advice on multiple items. Their letters are filled with incorrect grammar and incorrect information, which they then charge you for time to correct if you highlight the items and lastly, which is the most significant issue… despite them knowing the whole situation and being asked on more than one occasion not to do so they shared the new postal address of their client with a former abuser. Not only a massive breach of Data Protection but is also incredibly dangerous given the situation that they where fully aware of… Please avoid this company if you can.

Hi, We are saddened to see you left us a negative review. If you feel there is anything further you think we could assist you with, please don't hesitate to contact us at CustomerExperience@slatergordon.co.uk and we may be able to resolve any issues. Kind regards Lee Jones Customer Analyst

0
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Nick

Nick

This firm have been present and engaged throughout my wife’s case. She received regular professional updates and the fees were explained in full. They have pushed on to a successful outcome and we can’t thank them enough

A representative from Slater And Gordon Uk Limited responded to this review

Hi Nick, Thank you so much for your 5* review, we really appreciate it. It was a pleasure to provide your wife with a helpful service and please don't hesitate to contact us again if you ever require our services in the future. Kind regards, Lee Jones Customer Analyst

0
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Geoff

Geoff

From start to finish both Manvendar and Emily were always available with support and advice. Both very knowledgeable, respectful and responsive. I would highly recommend Slater and Gordon. Thank You so much for representing my daughter and our family throughout a very difficult and emotional journey. Kind regards.

A representative from Slater And Gordon Uk Limited responded to this review

Hi Geoff, Thank you so much for your 5* review, we really appreciate it. It was our pleasure to provide you with the assistance of Manvendar and Emily and we will certainly share your review with them who will be delighted by your kind words. We would like to thank you for choosing Slater and Gordon to handle your claim and please don't hesitate to contact us again if you ever require our services in the future. Kind regards Simon Murphy Customer Analyst

0
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Reviews

4.4 /5 24937 Reviews
Filter your results
Star rating
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Rating

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Clients say

What clients say about Slater And Gordon Uk Limited

Clients praise the firm for expertise across personal injury, clinical and medical negligence, employment and probate, housing and industrial disease claims, and SEND/education tribunals. Reviewers highlight strong legal knowledge, effective case management, and good outcomes. Valued soft skills include clear, timely communication, empathy, patience and support, professionalism, tenacity and attention to detail, plus responsiveness and practical guidance that reduce client stress and build confidence.

professional approach
clear communication
kept informed
supportive staff
compassionate care
timely responses
dedicated representation
efficient service
excellent outcomes
attention to detail

ReviewSolicitors Review List

Profile image of Racheal

Racheal

Highly Recommend Mohammed Ali

I honestly cannot recommend Mohammed Ali highly enough. After being involved in an accident in 2023, Mohammed has been by my side throughout my case, It has been a journey, and I am genuinely so grateful that I had Mohammed by my side throughout it. From the very beginning, Mohammed was professional, honest, patient and understanding. There were times when things became difficult and stressful, but Mohammed always fought for me and made sure I was treated fairly. He always looked out for what was best for me and made sure my case was handled properly. He never made me feel like I was going through it alone. I overthink and worry a lot, and Mohammed has always been very understanding of that. Whenever I was feeling worried, paranoid or unsure about something, he would take the time to reassure me and explain things properly. He never made me feel silly for asking questions, even when I probably asked the same things more than once! I genuinely don't think there was ever a time when I needed help and Mohammed wasn't there. Whenever I emailed him, he would always reply and make sure I understood what was happening. I always felt that he listened to me, understood my concerns and genuinely cared about helping me. What I appreciated most was his honesty. He was always straight with me and never made promises just to make me feel better. I trusted his advice throughout my case, and I always felt that he was doing everything he could for me. He fought for me when I needed him to and always made sure I was supported and treated fairly throughout my case. Going through a case like this from the age of 21 to 24 was a big part of my life, and having someone as supportive as Mohammed made such a difference. He was not only professional but also kind, patient and understanding. I never felt like I was just another client. Now that my case has finally come to an end, I can honestly say that Mohammed is one of the best people I have ever worked with. I am forever grateful that he stuck by me, supported me, answered all my questions and reassured me whenever I needed it. I would 100% recommend Mohammed Ali to anyone looking for a solicitor. I honestly could not have asked for anyone better to have represented me!

0
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Graham

Haley Reeves was outstanding in the matter of my claim

In the handling of my car crash compensation claim I would like it noted that Haley Reeves led the claims process with enormous diligence and persistence which resulted in precisely the compensation for which Slater and Gordon had petitioned. This was a wonderful result. Haley's advice to me was at all times supportive, clear and direct. Seriously impressive.

A representative from Slater And Gordon Uk Limited responded to this review

Hi, Thank you so much for your 5* review and for your kind words about our colleague, Haley. It was our pleasure to provide you with an excellent service and we will share your kind words with her as well as her team leader, Beth, who will ensure she receives the recognition she deserves. We would like to thank you for choosing Slater and Gordon to handle your claim and we wish you all the very best in future. Kind regards, Lucy Ellams Customer Analyst

0
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Nadia

Personal Injury Claim

My solicitor was Donna Rose and I have to say she was really helpful. She took the time to explain things to me and always called me with any updates. I have used a different solicitor for my child's claim and I wish I knew Donna earlier as I would have used her to help me with his claim as well. I feel Donna was very quick and efficient with my claim and getting it settled.

A representative from Slater And Gordon Uk Limited responded to this review

Hi Nadia, Thank you so much for your 5* review and for your kind words about our colleague, Donna. It was our pleasure to provide you with an excellent service and we will share your kind words with her as well as her team leader, Steven, who will ensure she receives the recognition she deserves. We would like to thank you for choosing Slater and Gordon to handle your claim and we wish you all the very best in future. Kind regards, Lucy Ellams Customer Analyst

0
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Mick Sheldon

Clinical Negligence

Fully recommend this company. Very professional and prompt service

Would like to comment on a very professional capable lady named Beth who listened to me very carefully and took down all the details of the claim and proceeded to keep me fully informed at all times. A very professional service was given. I fully recommend this company of solicitors

A representative from Slater And Gordon Uk Limited responded to this review

Hi Mick, Thank you so much for your 5* review and for your kind words about our colleague, Beth. It was our pleasure to provide you with an excellent service and we will share your kind words with her as well as her team leader, Jamel, who will ensure she receives the recognition she deserves. We would like to thank you for choosing Slater and Gordon to handle your claim and we wish you all the very best in future. Kind regards, Lucy Ellams Customer Analyst

0
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Grant

Personal Injury

Injury Claim

I highly recommend Shuiken Chan of Slater and Gordon Scotland. Shuiken was professional, knowledgeable, and supportive throughout my case. Communication was clear and timely, and I felt well informed at every stage. Shuiken's dedication and attention to detail resulted in a positive outcome for my case.

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Other Reviews

Profile image of Racheal

Racheal

Racheal

I honestly cannot recommend Mohammed Ali highly enough. After being involved in an accident in 2023, Mohammed has been by my side throughout my case, It has been a journey, and I am genuinely so grateful that I had Mohammed by my side throughout it. From the very beginning, Mohammed was professional, honest, patient and understanding. There were times when things became difficult and stressful, but Mohammed always fought for me and made sure I was treated fairly. He always looked out for what was best for me and made sure my case was handled properly. He never made me feel like I was going through it alone. I overthink and worry a lot, and Mohammed has always been very understanding of that. Whenever I was feeling worried, paranoid or unsure about something, he would take the time to reassure me and explain things properly. He never made me feel silly for asking questions, even when I probably asked the same things more than once! I genuinely don't think there was ever a time when I needed help and Mohammed wasn't there. Whenever I emailed him, he would always reply and make sure I understood what was happening. I always felt that he listened to me, understood my concerns and genuinely cared about helping me. What I appreciated most was his honesty. He was always straight with me and never made promises just to make me feel better. I trusted his advice throughout my case, and I always felt that he was doing everything he could for me. He fought for me when I needed him to and always made sure I was supported and treated fairly throughout my case. Going through a case like this from the age of 21 to 24 was a big part of my life, and having someone as supportive as Mohammed made such a difference. He was not only professional but also kind, patient and understanding. I never felt like I was just another client. Now that my case has finally come to an end, I can honestly say that Mohammed is one of the best people I have ever worked with. I am forever grateful that he stuck by me, supported me, answered all my questions and reassured me whenever I needed it. I would 100% recommend Mohammed Ali to anyone looking for a solicitor. I honestly could not have asked for anyone better to have represented me!

0
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Dyl

Dyl

Expert identified 7 breaches and deferred to two other areas of expertise. Closing the case… what sense does that make without even obtaining the reports the expert deferred to

0
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Negative review remove visit my profile

Negative

Can I delete negative reviews and add positive reviews?

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Michael Taylor

Michael

Excellent service from Amanda Kidd who looked after my case. Can recommend without any hesitation. First class.

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Animus Liber

Animus

Rachael and Charlotte were a great help when managing my mother’s estate. Professional but also pragmatic as the executor especially when we had an emergency situation crop up. I’m very grateful for the help during a difficult time.

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