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Slater And Gordon Uk Limited

4.8 | 25 Reviews 25 Reviews | Wills, Trusts & Probate
24,937 Total Company Reviews info icon Wills, Trusts & Probate | info icon 24,937 Total Company Reviews Wills, Trusts & Probate | info icon 24,937 Total Company Reviews

City Quadrant, 11 Waterloo Square, Newcastle upon Tyne, Tyne and Wear, NE1 4DP

Accepting new clients

City Quadrant, 11 Waterloo Square, Newcastle upon Tyne, Tyne and Wear, NE1 4DP

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 838833

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Slater And Gordon Uk Limited Review Scores & Client Satisfaction Overview

4.8
Excellent
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

Slater And Gordon Uk Limited are accredited by

Personal Injury accreditation awarded to Slater And Gordon Uk Limited
Clinical Negligence accreditation awarded to Slater And Gordon Uk Limited
Family Law accreditation awarded to Slater And Gordon Uk Limited
Trading names:
Accident Advice Helpline
Fentons (Part Of Slater And Gordon)
Claims Direct
Pannone (Part Of Slater And Gordon)
Compass Costs Solutions
Fast Claim Ppi
Compas Law Solutions
Slater And Gordon Lawyers

Description

Slater and Gordon Lawyers is one of the UK's leading and well-known consumer law firms with offices in a number of locations throughout the country.

Rankings by area of expertise

The rankings below show the areas of expertise that Slater And Gordon Uk Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Slater And Gordon Uk Limited Review Scores & Client Satisfaction Overview

4.4
Excellent
89%
Value for
Money
6% above
national average
89%
Success
Rate
7% above
national average
89%
Would
Recommend
8% above
national average
Communication 4.4/5
Initial Impressions 4.4/5
Approachability 4.4/5
Documentation Accuracy 4.4/5
Legal Knowledge 4.4/5
Value for money 4.4/5

Accreditations

Slater And Gordon Uk Limited are accredited by

Personal Injury accreditation awarded to Slater And Gordon Uk Limited
Clinical Negligence accreditation awarded to Slater And Gordon Uk Limited
Family Law accreditation awarded to Slater And Gordon Uk Limited
Trading names:
Accident Advice Helpline
Fentons (Part Of Slater And Gordon)
Claims Direct
Pannone (Part Of Slater And Gordon)
Compass Costs Solutions
Fast Claim Ppi
Compas Law Solutions
Slater And Gordon Lawyers

Description

Slater and Gordon Lawyers is one of the UK's leading and well-known consumer law firms with offices in a number of locations throughout the country.

Rankings by area of expertise

The rankings below show the areas of expertise that Slater And Gordon Uk Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Contact & Locations - Slater And Gordon Uk Limited

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–17:00
Saturday (Closed)
Sunday (Closed)

City Quadrant, 11 Waterloo Square, Newcastle upon Tyne, Tyne and Wear, NE1 4DP

Reviews

4.8 /5 25 Reviews
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Rating

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Clients say

What clients say about Slater And Gordon Uk Limited

Clients praise the firm for expertise across personal injury, clinical and medical negligence, employment and probate, housing and industrial disease claims, and SEND/education tribunals. Reviewers highlight strong legal knowledge, effective case management, and good outcomes. Valued soft skills include clear, timely communication, empathy, patience and support, professionalism, tenacity and attention to detail, plus responsiveness and practical guidance that reduce client stress and build confidence.

professional approach
clear communication
kept informed
supportive staff
compassionate care
timely responses
dedicated representation
efficient service
excellent outcomes
attention to detail

ReviewSolicitors Review List

Profile image of John

John

Wills, Trusts & Probate

Worst Company in the World (Ever)

Totally agree with the comments of Jenny (Aug 12) and John (Aug 8). Also, I would only give ZERO stars and not the minimum of 1 star. My review is a ZERO star review. Absolutely useless Conveyancing service! A 10 year old child could do a better job! DON'T USE THIS COMPANY, especially if, like me, you are using them as Conveyancers for Selling your own property and Buying another property. They don't return your calls and take forever to answer emails, never fully with the questions you want answered. They are never open and honest and consistently want to pull the wool over your eyes. They don't value Clients and are the most UNPROFESSIONAL people I have ever dealt with in over 30 years . Especially, DON'T USE MATTHEW HOWARD or GAYNOR MCCORMICK - USELESS! Gaynor has a non-existent email address and no-one wants to give out her proper email address. I've escalated and registered numerous official complaints to Slater and Gordon, via their non-helpful 'Helpdesk', and been advised that a Senior Manager will be calling me within 72 hours. I'm still awaiting a call after 2 weeks! I've also logged a complaint with the Legal Ombudsman and will be taking all my matters further. It has got so bad , that there is a strong chance my House Moving Chain will COLLAPSE, due to mainly one person's incompetence, MATTHEW HOWARD - he doesn't care, he is totally incompetent, hasn't got a clue about providing a service to clients, and never answers your questions. DO NOT BELIEVE ANYTHING SLATER & GORDON SAY. I left the same review , 6 days ago, on Google Reviews and Charlie Medworth (S&G Customer Analyst) advised me that someone would be contacting me ASAP. No-one from S&G has made any effort to contact me in the last 6 days, or anytime in the last 5 months. Also, the incompetent Matthew Howard (Conveyancer) has , at my request , been replaced, but the level of Service is still just as bad. I will be sending an email to the CEO , David Whitmore, letting him know of the appalling level of service. DO NOT USE SLATER AND GORDON. I have left a similar review on Google reviews and Trustpilot and will also be leaving a review (ZERO stars equivalent) on any other Review websites.

3
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Other Reviews

Profile image of Animus Liber

Animus Liber

Animus

Rachael and Charlotte were a great help when managing my mother’s estate. Professional but also pragmatic as the executor especially when we had an emergency situation crop up. I’m very grateful for the help during a difficult time.

0
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Phil Rainford

Phil

This morning I had the pleasure to be advised on my Police pension relating to pressing issues prior to updating my Will (C/O NARPO intervention and direction) by Jenny Brunt @ Slater Gordon Solicitors. She immediately put me at my ease and continued by providing clear, unambiguous and valuable pension information and advice. This included aspects of pension beneficiaries which I had not previously considered. The whole experience only lasted around 20 mins but in that time I feel that am now more focussed and certainly more au fait with my pensions and the way forward. Thank you Jenny.

Legal experts tagged in
this review

Hi Phil, Thank you so much for your 5* review and for your kind words about our colleague, Jenniffer. It was our pleasure to provide you with an excellent service and we will share your kind words with her as well as her team leader, who will ensure she receives the recognition she deserves. We would like to thank you for choosing Slater and Gordon to handle your claim and we wish you all the very best in future. Kind regards, Lucy Ellams Customer Analyst

0
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Karen Williams

Karen

Rachael Gooding handled my husband's late uncle's estate. Veey professional, kept us informed about everything going on. Highly appreciated and would recommend her work for Slater and Gordon.

Hi Karen, Thank you so much for your 5* review and for your kind words about our colleague, Rachael. It was our pleasure to provide you with an excellent service and we will share your kind words with her as well as her team leader, Michael, who will ensure she receives the recognition she deserves. We would like to thank you for choosing Slater and Gordon to handle your claim and we wish you all the very best in future. Kind regards, Lucy Ellams Customer Analyst

0
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paul williams

paul

Rachel Gooding and her secretary Charlotte represented myself and my brother in a probate case. It was a very complicated process but I was informed and kept up to date with everything that was happening. I live a very long way from their offices and it was very smooth with emails and phone conversations. I would recommend them to anyone who needs any legal assistance

Hi Paul, Thank you so much for your 5* review and for your kind words about our colleagues, Rachael and Charlotte. It was our pleasure to provide you with an excellent service and we will share your kind words with them as well as their team leader, Michael, who will ensure they receive the recognition they deserve. We would like to thank you for choosing Slater and Gordon to handle your claim and we wish you all the very best in future. Kind regards, Lucy Ellams Customer Analyst

0
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Profile image of Chris Mckellar

Chris Mckellar

Chris

Fantastic service from Rachel Gooding. Helped in resolution of complex probate issues and granting of LPA's for elderly relative. Rachel was very responsive and always professional and helpful. Would definitely recommend

Hi Chris, Thank you so much for your 5* review and for your kind words about our colleague, Rachael. It was our pleasure to provide you with an excellent service and we will share your kind words with her as well as her team leader, Michael, who will ensure she receives the recognition she deserves. We would like to thank you for choosing Slater and Gordon to handle your claim and we wish you all the very best in future. Kind regards, Lucy Ellams Customer Analyst

0
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Reviews

4.4 /5 24937 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Slater And Gordon Uk Limited

Clients praise the firm for expertise across personal injury, clinical and medical negligence, employment and probate, housing and industrial disease claims, and SEND/education tribunals. Reviewers highlight strong legal knowledge, effective case management, and good outcomes. Valued soft skills include clear, timely communication, empathy, patience and support, professionalism, tenacity and attention to detail, plus responsiveness and practical guidance that reduce client stress and build confidence.

professional approach
clear communication
kept informed
supportive staff
compassionate care
timely responses
dedicated representation
efficient service
excellent outcomes
attention to detail

ReviewSolicitors Review List

Profile image of Racheal

Racheal

Highly Recommend Mohammed Ali

I honestly cannot recommend Mohammed Ali highly enough. After being involved in an accident in 2023, Mohammed has been by my side throughout my case, It has been a journey, and I am genuinely so grateful that I had Mohammed by my side throughout it. From the very beginning, Mohammed was professional, honest, patient and understanding. There were times when things became difficult and stressful, but Mohammed always fought for me and made sure I was treated fairly. He always looked out for what was best for me and made sure my case was handled properly. He never made me feel like I was going through it alone. I overthink and worry a lot, and Mohammed has always been very understanding of that. Whenever I was feeling worried, paranoid or unsure about something, he would take the time to reassure me and explain things properly. He never made me feel silly for asking questions, even when I probably asked the same things more than once! I genuinely don't think there was ever a time when I needed help and Mohammed wasn't there. Whenever I emailed him, he would always reply and make sure I understood what was happening. I always felt that he listened to me, understood my concerns and genuinely cared about helping me. What I appreciated most was his honesty. He was always straight with me and never made promises just to make me feel better. I trusted his advice throughout my case, and I always felt that he was doing everything he could for me. He fought for me when I needed him to and always made sure I was supported and treated fairly throughout my case. Going through a case like this from the age of 21 to 24 was a big part of my life, and having someone as supportive as Mohammed made such a difference. He was not only professional but also kind, patient and understanding. I never felt like I was just another client. Now that my case has finally come to an end, I can honestly say that Mohammed is one of the best people I have ever worked with. I am forever grateful that he stuck by me, supported me, answered all my questions and reassured me whenever I needed it. I would 100% recommend Mohammed Ali to anyone looking for a solicitor. I honestly could not have asked for anyone better to have represented me!

0
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Profile image of Graham

Graham

Haley Reeves was outstanding in the matter of my claim

In the handling of my car crash compensation claim I would like it noted that Haley Reeves led the claims process with enormous diligence and persistence which resulted in precisely the compensation for which Slater and Gordon had petitioned. This was a wonderful result. Haley's advice to me was at all times supportive, clear and direct. Seriously impressive.

A representative from Slater And Gordon Uk Limited responded to this review

Hi, Thank you so much for your 5* review and for your kind words about our colleague, Haley. It was our pleasure to provide you with an excellent service and we will share your kind words with her as well as her team leader, Beth, who will ensure she receives the recognition she deserves. We would like to thank you for choosing Slater and Gordon to handle your claim and we wish you all the very best in future. Kind regards, Lucy Ellams Customer Analyst

0
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Profile image of Nadia

Nadia

Personal Injury Claim

My solicitor was Donna Rose and I have to say she was really helpful. She took the time to explain things to me and always called me with any updates. I have used a different solicitor for my child's claim and I wish I knew Donna earlier as I would have used her to help me with his claim as well. I feel Donna was very quick and efficient with my claim and getting it settled.

A representative from Slater And Gordon Uk Limited responded to this review

Hi Nadia, Thank you so much for your 5* review and for your kind words about our colleague, Donna. It was our pleasure to provide you with an excellent service and we will share your kind words with her as well as her team leader, Steven, who will ensure she receives the recognition she deserves. We would like to thank you for choosing Slater and Gordon to handle your claim and we wish you all the very best in future. Kind regards, Lucy Ellams Customer Analyst

0
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Profile image of Mick Sheldon

Mick Sheldon

Clinical Negligence

Fully recommend this company. Very professional and prompt service

Would like to comment on a very professional capable lady named Beth who listened to me very carefully and took down all the details of the claim and proceeded to keep me fully informed at all times. A very professional service was given. I fully recommend this company of solicitors

A representative from Slater And Gordon Uk Limited responded to this review

Hi Mick, Thank you so much for your 5* review and for your kind words about our colleague, Beth. It was our pleasure to provide you with an excellent service and we will share your kind words with her as well as her team leader, Jamel, who will ensure she receives the recognition she deserves. We would like to thank you for choosing Slater and Gordon to handle your claim and we wish you all the very best in future. Kind regards, Lucy Ellams Customer Analyst

0
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Profile image of Grant

Grant

Personal Injury

Injury Claim

I highly recommend Shuiken Chan of Slater and Gordon Scotland. Shuiken was professional, knowledgeable, and supportive throughout my case. Communication was clear and timely, and I felt well informed at every stage. Shuiken's dedication and attention to detail resulted in a positive outcome for my case.

Legal experts tagged in
this review

0
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Other Reviews

Profile image of Racheal

Racheal

Racheal

I honestly cannot recommend Mohammed Ali highly enough. After being involved in an accident in 2023, Mohammed has been by my side throughout my case, It has been a journey, and I am genuinely so grateful that I had Mohammed by my side throughout it. From the very beginning, Mohammed was professional, honest, patient and understanding. There were times when things became difficult and stressful, but Mohammed always fought for me and made sure I was treated fairly. He always looked out for what was best for me and made sure my case was handled properly. He never made me feel like I was going through it alone. I overthink and worry a lot, and Mohammed has always been very understanding of that. Whenever I was feeling worried, paranoid or unsure about something, he would take the time to reassure me and explain things properly. He never made me feel silly for asking questions, even when I probably asked the same things more than once! I genuinely don't think there was ever a time when I needed help and Mohammed wasn't there. Whenever I emailed him, he would always reply and make sure I understood what was happening. I always felt that he listened to me, understood my concerns and genuinely cared about helping me. What I appreciated most was his honesty. He was always straight with me and never made promises just to make me feel better. I trusted his advice throughout my case, and I always felt that he was doing everything he could for me. He fought for me when I needed him to and always made sure I was supported and treated fairly throughout my case. Going through a case like this from the age of 21 to 24 was a big part of my life, and having someone as supportive as Mohammed made such a difference. He was not only professional but also kind, patient and understanding. I never felt like I was just another client. Now that my case has finally come to an end, I can honestly say that Mohammed is one of the best people I have ever worked with. I am forever grateful that he stuck by me, supported me, answered all my questions and reassured me whenever I needed it. I would 100% recommend Mohammed Ali to anyone looking for a solicitor. I honestly could not have asked for anyone better to have represented me!

0
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Dyl

Dyl

Expert identified 7 breaches and deferred to two other areas of expertise. Closing the case… what sense does that make without even obtaining the reports the expert deferred to

0
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Negative review remove visit my profile

Negative

Can I delete negative reviews and add positive reviews?

0
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Michael Taylor

Michael

Excellent service from Amanda Kidd who looked after my case. Can recommend without any hesitation. First class.

0
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Profile image of Animus Liber

Animus Liber

Animus

Rachael and Charlotte were a great help when managing my mother’s estate. Professional but also pragmatic as the executor especially when we had an emergency situation crop up. I’m very grateful for the help during a difficult time.

0
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