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Thompsons

5.0 | 38 Reviews 38 Reviews | Refunds and Returns
2,396 Total Company Reviews info icon Refunds and Returns | info icon 2,396 Total Company Reviews Refunds and Returns | info icon 2,396 Total Company Reviews

4 Whitehall Crescent, DUNDEE, Dundee, Angus, DD1 4AU

Accepting new clients

4 Whitehall Crescent, DUNDEE, Dundee, Angus, DD1 4AU

Regulated by:

The Law Society of Scotland

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Thompsons Review Scores & Client Satisfaction Overview

5.0
Excellent
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 5.0/5
Initial Impressions 5.0/5
Approachability 5.0/5
Documentation Accuracy 5.0/5
Legal Knowledge 5.0/5
Value for money 5.0/5

Accreditations

Thompsons are accredited by

Personal Injury accreditation awarded to Thompsons
The Law Society of Scotland accreditation awarded to Thompsons
Trading names:
Thompsons Scotland LLP

Description

Thompsons' solicitors are on hand to help the victims of third-party accidents make personal injury claims in Dundee. Our service is proven to deliver results. We win more than 90% of the cases we take on and each week secure around £1 million in accident compensation for our clients. We are a Scotland-wide firm, but work for Dundee and Tayside claimants from our personal injury office on Whitehall Crescent in Dundee's city centre, close to St Mary's church. If you live in Dundee, North East Fife, Angus, Perth, Kinross or somewhere else near to Dundee, we can help you pursue your legal right to compensation.

Rankings by area of expertise

The rankings below show the areas of expertise that Thompsons offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Thompsons Review Scores & Client Satisfaction Overview

4.8
Excellent
95%+
Value for
Money
13% above
national average
95%+
Success
Rate
15% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

Thompsons are accredited by

Personal Injury accreditation awarded to Thompsons
The Law Society of Scotland accreditation awarded to Thompsons
Trading names:
Thompsons Scotland LLP

Description

Thompsons' solicitors are on hand to help the victims of third-party accidents make personal injury claims in Dundee. Our service is proven to deliver results. We win more than 90% of the cases we take on and each week secure around £1 million in accident compensation for our clients. We are a Scotland-wide firm, but work for Dundee and Tayside claimants from our personal injury office on Whitehall Crescent in Dundee's city centre, close to St Mary's church. If you live in Dundee, North East Fife, Angus, Perth, Kinross or somewhere else near to Dundee, we can help you pursue your legal right to compensation.

Rankings by area of expertise

The rankings below show the areas of expertise that Thompsons offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Pinned Reviews

Profile image of Robert Swinney

Robert Swinney

Verified
Personal Injury

First and hopefully last experience on an injury claim

"From my initial contact with Thompsons through to the satisfactory outcome of my claim I have been nothing but impressed by the clarity and professionalism of Jennifer and the team."

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Fiona

Verified
Consumer

Delighted

"I approached Jen following a recommendation by a friend. Throughout the process of my cosmetic claim, she has been knowledgeable, approachable, realistic, and is clearly an expert in her field. She kept me updated with any news, and was tenacious in dealing with the cosmetic company"

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Meet the team of Thompsons

Meet the team of Thompsons

Contact & Locations - Thompsons

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–17:00
Saturday (Closed)
Sunday (Closed)

4 Whitehall Crescent, DUNDEE, Dundee, Angus, DD1 4AU

Reviews

5.0 /5 38 Reviews
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Clients say

What clients say about Thompsons

The firm specialises in personal injury, workplace accident, wills and powers of attorney, CICA and civil claims, demonstrating strong technical expertise and successful outcomes. Clients praise clear, timely communication, thorough case management and effective negotiation that frequently secured higher settlements. Valued soft skills include empathy, patience, approachability, reassurance, professionalism and responsiveness; clients felt listened to, supported and kept informed throughout often stressful processes. The team is described as diligent, compassionate and trustworthy, delivering efficient, client‑focused service with attention to detail and strong advocacy.

Kept me updated
Professional service
Very helpful
Compassionate approach
Clear communication
Successful outcome
Approachable staff
Expert advice
Prompt responses
Made me comfortable

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William O Malley

Verified
Personal Injury

Claim for trip at work

The service I received was spot on, I was always kept up to speed with the incident at all times, thank you to Raegan and the team for the effort they put in to have the mater resolved,

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Fiona

Verified
Consumer

Delighted

I approached Jen following a recommendation by a friend. Throughout the process of my cosmetic claim, she has been knowledgeable, approachable, realistic, and is clearly an expert in her field. She kept me updated with any news, and was tenacious in dealing with the cosmetic company and their insurer. I really appreciate her hard work and client service skills. I would absolutely recommend Jen to any person who has used a product that has caused cosmetic damage. I had zero expectation of a positive outcome, and had only hoped for reimbursement of some outlays. Jen secured much more than that, and I’m very grateful.

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A representative from Thompsons responded to this review

Thank you so much for taking the time to share such a detailed and thoughtful review. We’re delighted to hear about your positive experience with Jennifer and that she was able to support you so effectively throughout your cosmetic claim. Her knowledge, determination and commitment to keeping clients informed are qualities we value greatly, and it’s wonderful to see them recognised. We’re especially pleased that Jennifer was able to achieve a result that exceeded your expectations. Thank you again for your kind words and recommendation, they really do mean a lot to us.

0
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Wayne Adams

Verified
Personal Injury

Compensation claim

Absolute brilliant service from start to finish in case couldn't ask for better service

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A representative from Thompsons responded to this review

Thank you for taking the time to leave such a wonderful review. We're delighted to hear that you received brilliant service from start to finish with your compensation claim. We truly appreciate your feedback, and we're glad we could support you throughout the process. If you ever need anything further, we're here to help.

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Shaun Mathieson

Verified
Personal Injury

Claim

Excellent service my solicitor Ross was spot on keep me in the loop explained everything a credit to his job

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A representative from Thompsons responded to this review

Thank you for your kind review. We’re delighted to hear that Ross provided excellent service, kept you informed, and explained everything clearly. Your feedback means a lot, and we truly appreciate your kind words. We’ll be sure to pass along your praise to Ross - he’s certainly a credit to the team! If you ever need any further assistance, we’re always here to help.

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Anonymous

Verified
Personal Injury

Claim for compensation

I found Hannah Bennett a very helpful person that is passionate about her job and her clients she made everything so simple and easy and fought the corner like it was her own thanks again hannah !

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A representative from Thompsons responded to this review

Thank you so much for your kind words! We’re delighted to hear that Hannah made the process simple and easy for you. We’ll make sure Hannah knows how much you appreciated her efforts. If you ever need assistance again, don’t hesitate to reach out.

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Other Reviews

Profile image of David

David

Consumer

David

Thomsons are my Union and members Slisitors. I had an occasion to call them for help with a consumer issue. After my initial contact within 10 mins. I received a call from a solicitor Ruth Wallace who was most helpful and directed me in the right direction. Very Informative &Helpful

A representative from Thompsons responded to this review

Thanks for your review David. We’re delighted to hear that you are pleased with the service you received from the team at Thompsons!

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Shaun

Shaun

Good service and straight talking

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Stacey

Stacey

Courteous service and satisfactory outcome.

A representative from Thompsons responded to this review

Glad we could be of help.

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Reviews

4.8 /5 2396 Reviews
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Star rating
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Rating

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Clients say

What clients say about Thompsons

The firm specialises in personal injury, workplace accident, wills and powers of attorney, CICA and civil claims, demonstrating strong technical expertise and successful outcomes. Clients praise clear, timely communication, thorough case management and effective negotiation that frequently secured higher settlements. Valued soft skills include empathy, patience, approachability, reassurance, professionalism and responsiveness; clients felt listened to, supported and kept informed throughout often stressful processes. The team is described as diligent, compassionate and trustworthy, delivering efficient, client‑focused service with attention to detail and strong advocacy.

Kept me updated
Professional service
Very helpful
Compassionate approach
Clear communication
Successful outcome
Approachable staff
Expert advice
Prompt responses
Made me comfortable

ReviewSolicitors Review List

Profile image of D smith

D smith

Verified
Personal Injury

Personal injury claim

When dealing with Rhaea she was very good at keeping me informed with all details regarding my case and also gave very good advice even when I wanted to settle my claim due to personal circumstances and advises me against this and 1 week later returned with an improved offer couldn’t recommend her highly enough

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Sandra Barr

Verified

Solicitor

Friendly and professional solicitor. She put me at my ease.

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Doreen Malcolm

Verified

Car accident

Magdalena was always nice to talk with and so very understanding about my emotions. She always put me at ease although I was totally out of my comfort zone.

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Anonymous

Verified

Claim for injury at work

Luke was amazing from start to finish he even got me more than I thought I was entitled too so thank you again.

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C.macneill

Verified
Personal Injury

Car accident claim

Jordan was absolutely top class and thanks to his efforts we managed to get satisfactory outcome to our claim.

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A representative from Thompsons responded to this review

Thank you for your kind feedback! We’re delighted to hear that Jordan provided a top-class service and helped secure a satisfactory outcome for your car accident claim. Achieving the best possible result for our clients is always our priority, and it’s great to know you were happy with the outcome. We’ll be sure to pass on your kind words to Jordan. Thank you for choosing Thompsons, and if you ever need any assistance in the future, we’re here to help.

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Other Reviews

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Scott Campbell

Personal Injury

Scott

Nathelie was always courteous and respectful throughout the process, I was informed and kept up to date , No issues at all

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A representative from Thompsons responded to this review

Thank you for your kind feedback! We’re delighted to hear that Nathalie provided a courteous and respectful service throughout your claim. Keeping our clients informed and up to date is very important to us, so it’s great to know you felt supported every step of the way. We’ll be sure to pass on your comments. Thank you for taking the time to share your experience.

0
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Jessie Murray

Personal Injury

Jessie

Everyone was helpful especially Nathalie Axelsson. She kept me up to date with what was happening in my case and was always available if I had any questions. It was thanks to her that my case got settled.

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this review

A representative from Thompsons responded to this review

Thank you for your kind feedback. We’re delighted to hear that you had a positive experience with our team and that Nathalie provided such excellent support throughout your claim. Keeping clients informed and being available to answer questions is something we take great pride in, so it’s wonderful to know that Nathalie’s communication and dedication helped you feel supported every step of the way. We’re also pleased that she was able to help bring your case to a successful conclusion. We’ll be sure to pass on your kind words to Nathalie. Thank you for choosing Thompsons, and if you ever need any assistance in the future, we’re here to help.

0
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Profile image of Elizabeth O'Donnell

Elizabeth O'Donnell

Personal Injury

Elizabeth

Perfect service great communication throughout

A representative from Thompsons responded to this review

We’re delighted to hear that you received perfect service and great communication throughout your claim. Providing a smooth and supportive experience is very important to us. If you ever need any assistance in the future, we’re here to help.

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Lisa M

Personal Injury

Lisa

If you are looking to pursue a personal injury claim then this is the firm for you, throughout my case i was kept constantly up to date with what was happening and I really appreciate the hard work put in by all involved to get me the compensation I deserved. Thank you

A representative from Thompsons responded to this review

Thank you so much for your kind recommendation! We’re delighted to hear that you felt well informed and supported throughout your claim. Keeping our clients up to date and working hard to achieve the best possible outcome is always our priority, so it’s great to know this made a difference to your experience. We truly appreciate your feedback and your thanks—if you ever need any assistance in the future, we’re here to help.

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Aneta

Personal Injury

Aneta

I highly recommend it! I am incredibly impressed with the service I received. From start to finish, my experience was exceptional. The professionalism, attention to detail, and genuine care demonstrated by the team involved made a huge impression on me. Every question I had was answered promptly, and I felt supported throughout the entire process. It was a very positive experience; I cannot praise your services enough!

A representative from Thompsons responded to this review

Thank you so much, Aneta, for your wonderful feedback. We’re delighted to hear that you had such a positive experience with our team. Providing clear communication, support and care throughout the process is incredibly important to us, so it means a lot to know this made a difference for you. We truly appreciate your recommendation and are glad we were able to help. Regards Thompsons Solicitors Scotland.

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