This review is for a different branch.
This was my first time using Watson Ramsbottom Solicitors, so I wasn’t entirely sure what to expect. Unfortunately, while things went fairly smoothly to begin with, there were a couple of issues towards the end that left me out of pocket and disappointed.
Firstly, I was given an incorrect completion statement. I paid the amount shown, assuming everything was settled, only to be told later that the information was wrong and I owed an extra £116. That was frustrating enough, but it didn’t stop there.
Because the check on the source of my funds took longer than it should have, and I wasn’t made aware of how this would impact things, I was hit with a further unexpected cost of £270. This was due to the money being used in the redemption statement without proper explanation beforehand.
What really disappointed me, though, was the response when I raised these issues. Rather than receiving an apology or a proper explanation, I was met with blame-shifting and excuses. That kind of response just isn’t good enough when handling something as important as a legal or financial transaction.
Due to this experience, I would not use Watson Ramsbottom again.