Tilly Bailey & Irvine LLP logo

Tilly Bailey & Irvine LLP

3.4 | 23 Reviews 23 Reviews | Consumer
1,311 Total Company Reviews info icon Consumer | info icon 1,311 Total Company Reviews Consumer | info icon 1,311 Total Company Reviews

York Chambers, York Road, Hartlepool, Cleveland, TS26 9DP

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York Chambers, York Road, Hartlepool, Cleveland, TS26 9DP

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 439536

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Tilly Bailey & Irvine LLP |

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Tilly Bailey & Irvine LLP Review Scores & Client Satisfaction Overview

3.4
Very Good
70%
Value for
Money
65%
Success
Rate
65%
Would
Recommend
Communication 3.4/5
Initial Impressions 3.5/5
Approachability 3.5/5
Documentation Accuracy 3.5/5
Legal Knowledge 3.5/5
Value for money 3.5/5

Accreditations

Tilly Bailey & Irvine LLP are accredited by

Children Law accreditation awarded to Tilly Bailey & Irvine LLP
Criminal Litigation accreditation awarded to Tilly Bailey & Irvine LLP
Personal Injury accreditation awarded to Tilly Bailey & Irvine LLP

Description

Tilly Bailey & Irvine are the largest Solicitors in Teesside with offices in Hartlepool, Stockton, Wynyard, Sunderland and Barnard Castle. We can help with house moves, family issues, accidents and injuries, wills, trusts and probate, business issues and much more. Get strength on your side with Tilly Bailey & Irvine.

Rankings by area of expertise

The rankings below show the areas of expertise that Tilly Bailey & Irvine LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Tilly Bailey & Irvine LLP Review Scores & Client Satisfaction Overview

4.5
Excellent
89%
Value for
Money
6% above
national average
91%
Success
Rate
9% above
national average
89%
Would
Recommend
8% above
national average
Communication 4.5/5
Initial Impressions 4.5/5
Approachability 4.5/5
Documentation Accuracy 4.5/5
Legal Knowledge 4.6/5
Value for money 4.5/5

Accreditations

Tilly Bailey & Irvine LLP are accredited by

Children Law accreditation awarded to Tilly Bailey & Irvine LLP
Criminal Litigation accreditation awarded to Tilly Bailey & Irvine LLP
Personal Injury accreditation awarded to Tilly Bailey & Irvine LLP

Description

Tilly Bailey & Irvine are the largest Solicitors in Teesside with offices in Hartlepool, Stockton, Wynyard, Sunderland and Barnard Castle. We can help with house moves, family issues, accidents and injuries, wills, trusts and probate, business issues and much more. Get strength on your side with Tilly Bailey & Irvine.

Rankings by area of expertise

The rankings below show the areas of expertise that Tilly Bailey & Irvine LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Meet the team of Tilly Bailey & Irvine LLP

Meet the team of Tilly Bailey & Irvine LLP

Contact & Locations - Tilly Bailey & Irvine LLP

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–17:00
Saturday (Closed)
Sunday (Closed)

York Chambers, York Road, Hartlepool, Cleveland, TS26 9DP

Reviews

3.4 /5 23 Reviews
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Clients say

What clients say about Tilly Bailey & Irvine LLP

The firm specialises in conveyancing, mortgages, remortgages, probate, family and court-related matters, demonstrating strong technical expertise and efficient case handling. Clients praise clear, timely communication, proactive case management, attention to detail and speedy progress. Valued soft skills include professionalism, patience, friendliness, empathy and approachability; teams are described as supportive, calm under pressure, responsive and reassuring, making stressful transactions smoother and providing trust and confidence throughout.

Clear communication
Responsive team
Professional service
Helpful guidance
Efficient process
Friendly staff
Proactive support
Kept informed
Stress‑relieving
Knowledgeable advisors

ReviewSolicitors Review List

Profile image of Anthony

Anthony

Verified
Housing & Property

51 campbell road/ 24 campbell road

I found Megan Raw and her team offered a great service, they replied to all correspondence and done what they needed to do. I just wished the rest of the chains solicitors were as on the ball.

A representative from Tilly Bailey & Irvine LLP responded to this review

Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with us. I will pass your comments over to the team!

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Anonymous

Verified

Slow

Very poor service, very slow to respond to any emails, including not replying at all to numerous. Did not appear knowledgeable, and in fact had to be informed of information easily found on Google. Solicitor was Brogan Haswell on behalf of Kate Dixon - never actually heard from Kate Dixon at any point.

A representative from Tilly Bailey & Irvine LLP responded to this review

We apologise that you haven’t experienced the high level of customer service that we pride ourselves upon. We would be grateful if you could contact us with your details so we can discuss this matter with the team involved. Thank you for taking the time to leave us your feedback.

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Trina

Verified
Housing & Property

Sale

Effective service, did a lot on line which made things quicker. They contacted me when required, good communication.

A representative from Tilly Bailey & Irvine LLP responded to this review

Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with us.

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helen

Employment

Settlement

Excellent friendly service Joan went through everything making sure I understood what was happening, she explained each section to me.

Solicitors tagged in
this review

A representative from Tilly Bailey & Irvine LLP responded to this review

Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with us. I will pass your comments onto Joan and the team.

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Anonymous

Verified
Housing & Property

Good service

Near completion they were very cooperative and made it clear they would do as much as they could for us. Good communication through email. Just felt at times throughout the whole process they could be abit rude.

A representative from Tilly Bailey & Irvine LLP responded to this review

Thank you for taking the time to leave us a review. I will pass your comments and feedback over to the team involved.

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Other Reviews

Profile image of Dean

Dean

Dean

I would highly recommend Tilly Bailey and airline I had an excellent service from the whole team , They handled all parts of the process very professionally and efficiently, I wouldn't hesitate to use them again or to recommend them it has been a really positive experience.

A representative from Tilly Bailey & Irvine LLP responded to this review

Thank you for taking the time to leave us a review. We're delighted you had a good experience with us.

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Nigel

Nigel

Very smooth online transaction with a few necessary telephone calls along the way

A representative from Tilly Bailey & Irvine LLP responded to this review

Thank you for taking the time to leave us a review. We're delighted you had a good experience with us.

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Paula

Paula

Disgraceful service, I imagine because I was on legal aid, but been told to F off is not acceptable. I wouldn’t go with any of these so called professionals, I just thank the lord I recorded everything including conversations, talk about starting on the back foot, they want you on your knees. So much conflict of interest, it’s unacceptable. They think they’re untouchable and can’t be held accountable. They will be.

A representative from Tilly Bailey & Irvine LLP responded to this review

We apologise that you feel that you haven’t experienced the high level of customer service that we pride ourselves upon. If you would like to contact us with your details and we will refer this matter to the team involved. Thank you for taking the time to leave us your feedback.

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David

David

Very poor service

A representative from Tilly Bailey & Irvine LLP responded to this review

We apologise that you haven’t experienced the high level of customer service that we pride ourselves upon. We would be grateful if you could contact us with your details so we can discuss this matter with the team involved. Thank you for taking the time to leave us your feedback.

0
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Michelle

Michelle

More than happy to take your money but when a problem arsises they send you elsewhere or disclose a stupid price. Disgusting deffo wont recomend in the future, Its only when a problem arises companies you see the true colours Edit after response: I will be in touch and have to pay ridiculous amounts for my sons paperwork as no one else understands where its at. So that I have no choice in. I need some work doing to but I'd rather go elsewhere than trust your company again lesson learned

A representative from Tilly Bailey & Irvine LLP responded to this review

We apologise that you haven’t experienced the high level of customer service that we pride ourselves upon. We would be grateful if you could contact us with your details so we can discuss this matter with the team involved. Thank you for taking the time to leave us your feedback.

0
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Reviews

4.5 /5 1311 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Tilly Bailey & Irvine LLP

The firm specialises in conveyancing, mortgages, remortgages, probate, family and court-related matters, demonstrating strong technical expertise and efficient case handling. Clients praise clear, timely communication, proactive case management, attention to detail and speedy progress. Valued soft skills include professionalism, patience, friendliness, empathy and approachability; teams are described as supportive, calm under pressure, responsive and reassuring, making stressful transactions smoother and providing trust and confidence throughout.

Clear communication
Responsive team
Professional service
Helpful guidance
Efficient process
Friendly staff
Proactive support
Kept informed
Stress‑relieving
Knowledgeable advisors

ReviewSolicitors Review List

Profile image of TOBY J

TOBY J

Verified
Housing & Property

House sale and purchase

Easy to contact, explained every question, always available

Legal experts tagged in
this review

0
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Mrs K Williams

Verified

House sale

Very pleased with the service received from Kelly Levoir’s team at the Stockton office. Frankie kept a cool head in a tricky transaction. Would use them again.

0
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Stephen gowland

Verified
Housing & Property

Guided us through a sale and purchase

Not a simple purchase, but dealt with effectively and professionally by Chelsea Bailes, Lucy and Frances. Always friendly when speaking to them and easy to get hold of them in the Stockton office. Thanks again for helping us secure our dream home.

A representative from Tilly Bailey & Irvine LLP responded to this review

Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with us. I will pass your comments over to the team who will be very pleased to hear this!

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anonymous

Verified
Housing & Property

Would Highly Recommend TBI

5 STARS My solicitor communicated well and took any stress out of the buying process. If I had any questions Maddison Hunter responded in a timely manner. The work was done efficiently. she was excellent at chasing the other parties and moving things along. I am very happy with TBI and would recommend them.

Legal experts tagged in
this review

A representative from Tilly Bailey & Irvine LLP responded to this review

Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with us. I will pass your comments over to Maddison and the team who will be very pleased to hear this!

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Margaret G Neale

Verified
Housing & Property

Very Professional Service which covered all areas of house purchase and selling

Very Professional service which covered all areas of house purchase and selling. Information was easy to understand and any queries were dealt with quickly and efficiently

Legal experts tagged in
this review

A representative from Tilly Bailey & Irvine LLP responded to this review

Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with us. I will pass your comments over to the team who will be very pleased to hear this!

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Other Reviews

Profile image of Vicky Macdonald

Vicky Macdonald

Vicky

Michelle Collins’ Team, based at the Hartlepool Office, supported us with both the purchase and sale of properties recently and we truly could not thank them enough for their expertp

0
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cosmin galea

cosmin

⭐⭐⭐⭐⭐ I would highly recommend Tilly Bailey & Irvine LLP for conveyancing. I recently used their services for the purchase of my new home, and I was extremely happy with the support and professionalism I received throughout the whole process. A special thank you to Julie Brightman and Michelle Collins for their hard work, patience, clear communication and guidance. Buying a property can be a stressful experience, especially when there are many checks and deadlines involved, but they helped make the process much smoother and kept everything on track until completion. I really appreciate the time and effort they put into my case and I would happily recommend Tilly Bailey & Irvine LLP to anyone looking for a professional and reliable conveyancing team. Thank you again for your excellent service.

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Laurence Wharton

Housing & Property

Laurence

I think solicitors tend to get a bad rep when it comes to buying & selling houses, but I could not recommend TBI highly enough, they have been so quick to respond to enquiries and were always on the end of the phone, everything was turned around in good time. Sophie and Rebecca have been great, thank you!

A representative from Tilly Bailey & Irvine LLP responded to this review

Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with us. I will pass your comments over to the team who will be very pleased to hear this!

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Jonathan Peebles

Jonathan

Fantastic Maddison kept me informed every step of the way brilliant service highly recommend thank you

Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with us. I will pass your comments over to Maddison and the team who will be very pleased to hear this!

0
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Profile image of Emma Baker

Emma Baker

Housing & Property

Emma

Chelsea Bailes’ team helped us through buying our first house. Everything went better than we hoped and we are very grateful to everyone at TBI for all their help.

A representative from Tilly Bailey & Irvine LLP responded to this review

Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with us. I will pass your comments over to Chelsea and the team who will be very pleased to hear this!

0
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