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Tilly Bailey & Irvine LLP

4.5 | 31 Reviews 31 Reviews | Wills, Trusts & Probate
1,340 Total Company Reviews info icon Wills, Trusts & Probate | info icon 1,340 Total Company Reviews Wills, Trusts & Probate | info icon 1,340 Total Company Reviews

Castle House, 11-13 Bridge Road, Stockton On Tees, Stockton-on-Tees, Cleveland, TS18 3AD

Accepting new clients

Castle House, 11-13 Bridge Road, Stockton On Tees, Stockton-on-Tees, Cleveland, TS18 3AD

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 439543

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Tilly Bailey & Irvine LLP Review Scores & Client Satisfaction Overview

4.5
Excellent
88%
Value for
Money
94%
Success
Rate
90%
Would
Recommend
Communication 4.4/5
Initial Impressions 4.5/5
Approachability 4.5/5
Documentation Accuracy 4.5/5
Legal Knowledge 4.6/5
Value for money 4.4/5

Accreditations

Tilly Bailey & Irvine LLP are accredited by

Children Law accreditation awarded to Tilly Bailey & Irvine LLP
Criminal Litigation accreditation awarded to Tilly Bailey & Irvine LLP
Personal Injury accreditation awarded to Tilly Bailey & Irvine LLP

Description

The largest Solicitors in Teesside with offices in Hartlepool, Stockton, Wynyard and Barnard Castle. Get strength on your side.

Rankings by area of expertise

The rankings below show the areas of expertise that Tilly Bailey & Irvine LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Tilly Bailey & Irvine LLP Review Scores & Client Satisfaction Overview

4.5
Excellent
89%
Value for
Money
6% above
national average
91%
Success
Rate
9% above
national average
89%
Would
Recommend
8% above
national average
Communication 4.5/5
Initial Impressions 4.5/5
Approachability 4.5/5
Documentation Accuracy 4.5/5
Legal Knowledge 4.6/5
Value for money 4.5/5

Accreditations

Tilly Bailey & Irvine LLP are accredited by

Children Law accreditation awarded to Tilly Bailey & Irvine LLP
Criminal Litigation accreditation awarded to Tilly Bailey & Irvine LLP
Personal Injury accreditation awarded to Tilly Bailey & Irvine LLP

Description

The largest Solicitors in Teesside with offices in Hartlepool, Stockton, Wynyard and Barnard Castle. Get strength on your side.

Rankings by area of expertise

The rankings below show the areas of expertise that Tilly Bailey & Irvine LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Meet the team of Tilly Bailey & Irvine LLP

Meet the team of Tilly Bailey & Irvine LLP

Contact & Locations - Tilly Bailey & Irvine LLP

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–17:00
Saturday (Closed)
Sunday (Closed)

Castle House, 11-13 Bridge Road, Stockton On Tees, Stockton-on-Tees, Cleveland, TS18 3AD

Reviews

4.5 /5 31 Reviews
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Rating

Review Source

Clients say

What clients say about Tilly Bailey & Irvine LLP

Clients praise the firm for conveyancing, remortgages, house sales and purchases, probate, wills, powers of attorney, family matters, court work and specialist advisory support. Reviewers value the team’s legal knowledge, efficiency, thoroughness and ability to handle complex or time-sensitive matters smoothly. Soft skills highlighted include clear communication, patience, reassurance, friendliness, approachability, professionalism and proactivity. Many note regular updates, prompt replies, plain-English explanations and a calm, supportive manner that helps reduce stress throughout the process.

Clear communication
Regular updates
Professional service
Prompt responses
Helpful staff
Efficient handling
Friendly team
Clear explanations
Supportive approach
Stress-free process

ReviewSolicitors Review List

Profile image of anonymous

anonymous

Probate

I would give zero stars if i could! TBI have been ‘managing’ my grandparents estate. One passed away THREE years ago and the other nearly two. Probate went through nearly a year ago and TBI have still failed to process the formalities. The lack of communication has been appalling. The majority of the rest of the family have removed their own wills from TBI due to their poor standards. My grandparents trusted TBI to resolve their estate upon passing. They would be furious to know about this farce!

A representative from Tilly Bailey & Irvine LLP responded to this review

We apologise that you haven’t experienced the high level of customer service that we pride ourselves upon. We would be grateful if you could contact us with your details so we can discuss this with the team involved as, due to anonymity, we are currently unable to locate the matter. Thank you for taking the time to leave us your feedback.

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Mark

Verified
Housing & Property

Sale of house and probate

Professional, efficient, courteous and compasionate. All that you want when selling your late Mothers house. Highly recommended. Used Maria Northrop's team.

A representative from Tilly Bailey & Irvine LLP responded to this review

Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with us. I will pass your comments over to Maria and the team who will be very pleased to hear this!

0
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Paul and Sandra Down

Wills, Trusts & Probate

A1 service

Having dealt with many different solicitors over a lifetime TB&I stand out as an excellent organisation. Through selling a house, setting up "Power of Attorney" documents and updating Wills everything has been dealt with speedily, with minimum stress and to our complete satisfaction.

Solicitors tagged in
this review

A representative from Tilly Bailey & Irvine LLP responded to this review

Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with us. I will pass your comments over to the team who will be very pleased to hear this!

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Jeremy Stockdale

Verified
Housing & Property

House sale

My brother and I are delighted with the service we received from Tilly, Bailey and Irvine with the sale of our Mum’s property after her sad passing last year. There were a number of challenges with the bottom of the chain and we were kept informed of progress at all times. Particular thanks to Jessica for her professionalism and support.

Solicitors tagged in
this review

A representative from Tilly Bailey & Irvine LLP responded to this review

Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with us. I will pass your comments over to Jess and the team who will be very pleased to hear this!

0
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Matt Davis

Verified
Housing & Property

Great Service

Tilly Bailey & Irvine have been brilliant managing my house sale on a probate, highly recommended

A representative from Tilly Bailey & Irvine LLP responded to this review

Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with us. I will pass your comments over to the team!

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Other Reviews

Profile image of Mary Carter

Mary Carter

Housing & Property

Mary

Maria Northrop of the Stockton office led me through a long and protracted sale and a complicated purchase. Very professional when dealing with my matters and an unusual scenario purchasing a house in probate. I would recommend.

A representative from Tilly Bailey & Irvine LLP responded to this review

Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with us. I will pass your comments over to Maria and the team who will be very pleased to hear this!

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Genna

Housing & Property

Genna

I used this solicitors to buy a house. When I bought my first house the solicitors I used would take days to reply to emails and didn’t really explain the legal terminology to me, so I expected the same from TBI, however I could have been more wrong. Alison and her team were amazing, answering any questions I had. All of my emails were answered on the same day. I also got equity from my previous home with the help from Denise, she was brilliant and explained everything simply and clearly. Thank you to all of the teams that I dealt with. Your help is much appreciated and made a stressful time a lot more relaxed ☺️

A representative from Tilly Bailey & Irvine LLP responded to this review

Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with us. I will pass your comments over to the team!

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Lucy

Wills, Trusts & Probate

Lucy

Excellent service received from Lynda, could not recommend her highly enough. Excellent communication throughout.

A representative from Tilly Bailey & Irvine LLP responded to this review

Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with us. I will pass your comments over to the team!

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Claire

Wills, Trusts & Probate

Claire

I just want to post that we had a fantastic experience with Michelle in the Hartlepool office last week. We had some missing documents from my late father from a different firm and she went above and beyond to help us. We had limited information and her communication was fantastic. We will definitely return for our own Wills, thank you so much for making a difficult situation so easy

A representative from Tilly Bailey & Irvine LLP responded to this review

Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with us. I will pass your comments over to Michelle and the team!

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Julie

Wills, Trusts & Probate

Julie

I would like to thank shelly Hissit and her team at the Hartlepool branch.when my mam passed away shelly took care of everything for me from start to finish and was a big help to me especially when your grieving so thankyou to everyone involved in getting mams estate closed excellent service thankyou .

A representative from Tilly Bailey & Irvine LLP responded to this review

Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with us. I will pass your comments over to Shelley and the team!

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Reviews

4.5 /5 1340 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Tilly Bailey & Irvine LLP

Clients praise the firm for conveyancing, remortgages, house sales and purchases, probate, wills, powers of attorney, family matters, court work and specialist advisory support. Reviewers value the team’s legal knowledge, efficiency, thoroughness and ability to handle complex or time-sensitive matters smoothly. Soft skills highlighted include clear communication, patience, reassurance, friendliness, approachability, professionalism and proactivity. Many note regular updates, prompt replies, plain-English explanations and a calm, supportive manner that helps reduce stress throughout the process.

Clear communication
Regular updates
Professional service
Prompt responses
Helpful staff
Efficient handling
Friendly team
Clear explanations
Supportive approach
Stress-free process

ReviewSolicitors Review List

Profile image of Pat Murphy

Pat Murphy

Verified
Housing & Property

House conveyance

Excellent communication and service. Process and communication by email and phone were very good.

A representative from Tilly Bailey & Irvine LLP responded to this review

Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with us. I will pass your comments over to the team who will be very pleased to hear this!

0
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Craig and Sheila Sinclair

Housing & Property

Bethany smith

Our experience with Tilly Bailey & Irvine was amazing Bethany Smith was our solicitor and she was amazing - nothing was a bother to her especially with the stress of moving house Bethany is a credit to your firm - everything was exceptional Thank you for your service I would not hesitate in recommending this firm of solicitors and hope you are lucky enough to get Bethany to represent you .

A representative from Tilly Bailey & Irvine LLP responded to this review

Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with us. I will pass your comments over to the team who will be very pleased to hear this!

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Katie & Joe

Housing & Property

Astounding service

We couldn’t recommend Bethany Smith highly enough. Throughout what turned out to be quite a complex purchase, we were kept extremely well informed at every stage and always felt that we understood exactly where things stood. Bethany was incredibly thorough throughout the whole process and took the time to explain everything clearly, particularly when more complicated issues arose. We really appreciated how understanding, patient and reassuring she was, while still making sure that everything was properly investigated and dealt with before we proceeded. We are extremely grateful to Bethany for all of her hard work and would absolutely recommend her.

A representative from Tilly Bailey & Irvine LLP responded to this review

Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with us. I will pass your comments over to the team who will be very pleased to hear this!

1
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Profile image of anonymous

anonymous

Probate

I would give zero stars if i could! TBI have been ‘managing’ my grandparents estate. One passed away THREE years ago and the other nearly two. Probate went through nearly a year ago and TBI have still failed to process the formalities. The lack of communication has been appalling. The majority of the rest of the family have removed their own wills from TBI due to their poor standards. My grandparents trusted TBI to resolve their estate upon passing. They would be furious to know about this farce!

A representative from Tilly Bailey & Irvine LLP responded to this review

We apologise that you haven’t experienced the high level of customer service that we pride ourselves upon. We would be grateful if you could contact us with your details so we can discuss this with the team involved as, due to anonymity, we are currently unable to locate the matter. Thank you for taking the time to leave us your feedback.

0
Collected on: ReviewSolicitor collection source logo
Profile image of Kris

Kris

Verified
Housing & Property

House purchase

During the buying process on a property I was assigned Rachael and Charmaine as my legal team. They were friendly, approachable and helpful in all matters. Any queries I had were answered promptly and fully. The transaction took some length of time through no fault of this legal team but they kept me informed and up to date of any checkpoints and milestones and promptly asked for documents ahead of time making it run very smooth on my side. I have found a great legal team here and will definitely be using them for any future legal matters. Thanks again Rachael and Charmaine, your help was very much appreciated!

A representative from Tilly Bailey & Irvine LLP responded to this review

Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with us. I will pass your comments over to the team who will be very pleased to hear this!

0
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Other Reviews

Profile image of Engrid L

Engrid L

Housing & Property

Engrid

100% recommended, efficient communication, fast moving, precision. Special thanks to Denise. Kin & Man

A representative from Tilly Bailey & Irvine LLP responded to this review

Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with us. I will pass your comments over to the team who will be very pleased to hear this!

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DannyB

Housing & Property

DannyB

Utilised Tilly Bailey & Irvine for my remortgage. In particular Denise Donkin made this process extremely straightforward, with regular updates, contact and support throughout. Highly recommended for their professional conduct and swift replies to all enquiries.

Thanks for leaving us this 5 star review Danny. We can't wait to pass your feedback onto Denise and the team.

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Ian Fletcher

Ian

Great - absolutely great / thanks very much indeed!

Thanks for the 5 star review Ian. Our entire team at Tilly Bailey & Irvine will be over the moon to hear about the experience you had with us. Thank you for choosing to work with TBI Law.

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Steven Keogh

Personal Injury

Steven

Wonderful legal firm who took on our case when others wouldn’t, Amy explained all legal jargon clearly and in plain English and kept us upto date continually from start to conclusion and I would highly recommend using this firm over any other local firms.

A representative from Tilly Bailey & Irvine LLP responded to this review

Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with us. I will pass your comments over to the team who will be very pleased to hear this!

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Jennie

Jennie

Fabulous solicitors - excellent customer service, professional and efficient at all times. Would highly recommend.

Thank you so much Jennie for this fantastic 5 star review. Our entire team will be very happy to hear about this. Thanks for choosing Tilly Bailey & Irvine!

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