Tilly Bailey & Irvine LLP logo

Tilly Bailey & Irvine LLP

3.4 | 23 Reviews 23 Reviews | Misleading and Deceptive Conduct
1,293 Total Company Reviews info icon Misleading and Deceptive Conduct | info icon 1,293 Total Company Reviews Misleading and Deceptive Conduct | info icon 1,293 Total Company Reviews

8 Newgate, Barnard Castle, Co Durham, DL12 8NG

Accepting new clients

8 Newgate, Barnard Castle, Co Durham, DL12 8NG

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 439541

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Tilly Bailey & Irvine LLP |

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Tilly Bailey & Irvine LLP Review Scores & Client Satisfaction Overview

3.4
Very Good
70%
Value for
Money
65%
Success
Rate
65%
Would
Recommend
Communication 3.4/5
Initial Impressions 3.5/5
Approachability 3.5/5
Documentation Accuracy 3.5/5
Legal Knowledge 3.5/5
Value for money 3.5/5

Accreditations

Tilly Bailey & Irvine LLP are accredited by

Children Law accreditation awarded to Tilly Bailey & Irvine LLP
Criminal Litigation accreditation awarded to Tilly Bailey & Irvine LLP
Personal Injury accreditation awarded to Tilly Bailey & Irvine LLP

Description

The largest Solicitors in Teesside with offices in Hartlepool, Stockton, Wynyard and Barnard Castle. Get strength on your side.

Rankings by area of expertise

The rankings below show the areas of expertise that Tilly Bailey & Irvine LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Tilly Bailey & Irvine LLP Review Scores & Client Satisfaction Overview

4.5
Excellent
89%
Value for
Money
6% above
national average
91%
Success
Rate
9% above
national average
89%
Would
Recommend
8% above
national average
Communication 4.5/5
Initial Impressions 4.5/5
Approachability 4.5/5
Documentation Accuracy 4.5/5
Legal Knowledge 4.5/5
Value for money 4.5/5

Accreditations

Tilly Bailey & Irvine LLP are accredited by

Children Law accreditation awarded to Tilly Bailey & Irvine LLP
Criminal Litigation accreditation awarded to Tilly Bailey & Irvine LLP
Personal Injury accreditation awarded to Tilly Bailey & Irvine LLP

Description

The largest Solicitors in Teesside with offices in Hartlepool, Stockton, Wynyard and Barnard Castle. Get strength on your side.

Rankings by area of expertise

The rankings below show the areas of expertise that Tilly Bailey & Irvine LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Meet the team of Tilly Bailey & Irvine LLP

Contact & Locations - Tilly Bailey & Irvine LLP

Opening hours

Monday 09:00–17:00 (Open)
Tuesday 09:00–17:00
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–17:00
Saturday (Closed)
Sunday (Closed)

8 Newgate, Barnard Castle, Co Durham, DL12 8NG

Reviews

3.4 /5 23 Reviews
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Star rating
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Rating

Review Source

Clients say

What clients say about Tilly Bailey & Irvine LLP

Clients praise the firm for strong conveyancing, remortgage, probate, family and asbestos-claim expertise, with consistent efficiency in tight timelines and complex cases. Reviewers value excellent communication, responsiveness, clarity, patience and empathy, plus professionalism, organisation and practical problem‑solving. Teams are described as proactive, friendly and supportive, keeping clients informed and reassured throughout challenging or emotional matters.

Excellent communication
Very professional
Responsive team
Helpful staff
Efficient service
Knowledgeable solicitors
Friendly approach
Clear explanations
Went above‑beyond
Kept informed

ReviewSolicitors Review List

Profile image of Anthony

Anthony

Verified
Housing & Property

51 campbell road/ 24 campbell road

I found Megan Raw and her team offered a great service, they replied to all correspondence and done what they needed to do. I just wished the rest of the chains solicitors were as on the ball.

A representative from Tilly Bailey & Irvine LLP responded to this review

Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with us. I will pass your comments over to the team!

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Anonymous

Verified

Slow

Very poor service, very slow to respond to any emails, including not replying at all to numerous. Did not appear knowledgeable, and in fact had to be informed of information easily found on Google. Solicitor was Brogan Haswell on behalf of Kate Dixon - never actually heard from Kate Dixon at any point.

A representative from Tilly Bailey & Irvine LLP responded to this review

We apologise that you haven’t experienced the high level of customer service that we pride ourselves upon. We would be grateful if you could contact us with your details so we can discuss this matter with the team involved. Thank you for taking the time to leave us your feedback.

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Trina

Verified
Housing & Property

Sale

Effective service, did a lot on line which made things quicker. They contacted me when required, good communication.

A representative from Tilly Bailey & Irvine LLP responded to this review

Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with us.

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helen

Employment

Settlement

Excellent friendly service Joan went through everything making sure I understood what was happening, she explained each section to me.

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A representative from Tilly Bailey & Irvine LLP responded to this review

Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with us. I will pass your comments onto Joan and the team.

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Anonymous

Verified
Housing & Property

Good service

Near completion they were very cooperative and made it clear they would do as much as they could for us. Good communication through email. Just felt at times throughout the whole process they could be abit rude.

A representative from Tilly Bailey & Irvine LLP responded to this review

Thank you for taking the time to leave us a review. I will pass your comments and feedback over to the team involved.

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Other Reviews

Profile image of Dean

Dean

Dean

I would highly recommend Tilly Bailey and airline I had an excellent service from the whole team , They handled all parts of the process very professionally and efficiently, I wouldn't hesitate to use them again or to recommend them it has been a really positive experience.

A representative from Tilly Bailey & Irvine LLP responded to this review

Thank you for taking the time to leave us a review. We're delighted you had a good experience with us.

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Nigel

Nigel

Very smooth online transaction with a few necessary telephone calls along the way

A representative from Tilly Bailey & Irvine LLP responded to this review

Thank you for taking the time to leave us a review. We're delighted you had a good experience with us.

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Paula

Paula

Disgraceful service, I imagine because I was on legal aid, but been told to F off is not acceptable. I wouldn’t go with any of these so called professionals, I just thank the lord I recorded everything including conversations, talk about starting on the back foot, they want you on your knees. So much conflict of interest, it’s unacceptable. They think they’re untouchable and can’t be held accountable. They will be.

A representative from Tilly Bailey & Irvine LLP responded to this review

We apologise that you feel that you haven’t experienced the high level of customer service that we pride ourselves upon. If you would like to contact us with your details and we will refer this matter to the team involved. Thank you for taking the time to leave us your feedback.

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David

David

Very poor service

A representative from Tilly Bailey & Irvine LLP responded to this review

We apologise that you haven’t experienced the high level of customer service that we pride ourselves upon. We would be grateful if you could contact us with your details so we can discuss this matter with the team involved. Thank you for taking the time to leave us your feedback.

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Michelle

Michelle

More than happy to take your money but when a problem arsises they send you elsewhere or disclose a stupid price. Disgusting deffo wont recomend in the future, Its only when a problem arises companies you see the true colours Edit after response: I will be in touch and have to pay ridiculous amounts for my sons paperwork as no one else understands where its at. So that I have no choice in. I need some work doing to but I'd rather go elsewhere than trust your company again lesson learned

A representative from Tilly Bailey & Irvine LLP responded to this review

We apologise that you haven’t experienced the high level of customer service that we pride ourselves upon. We would be grateful if you could contact us with your details so we can discuss this matter with the team involved. Thank you for taking the time to leave us your feedback.

0
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Reviews

4.5 /5 1293 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Tilly Bailey & Irvine LLP

Clients praise the firm for strong conveyancing, remortgage, probate, family and asbestos-claim expertise, with consistent efficiency in tight timelines and complex cases. Reviewers value excellent communication, responsiveness, clarity, patience and empathy, plus professionalism, organisation and practical problem‑solving. Teams are described as proactive, friendly and supportive, keeping clients informed and reassured throughout challenging or emotional matters.

Excellent communication
Very professional
Responsive team
Helpful staff
Efficient service
Knowledgeable solicitors
Friendly approach
Clear explanations
Went above‑beyond
Kept informed

ReviewSolicitors Review List

Profile image of Faith Ebengho

Faith Ebengho

Verified
Housing & Property

Mortgage

Excellent experience working with Lucy Levoir and her legal team. They handled my mortgage and possessions paperwork with the utmost professionalism. Communication was fantastic throughout the entire process, and they always too the time to answer my questions. I couldn't have asked for a better team to represent me."

A representative from Tilly Bailey & Irvine LLP responded to this review

Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with us. I will pass your comments over to Lucy and the team who will be very pleased to hear this!

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Profile image of Irene

Irene

Verified
Housing & Property

House move

Excellent service. Always available to help and answer any queries.

A representative from Tilly Bailey & Irvine LLP responded to this review

Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with us. I will pass your comments over to the team who will be very pleased to hear this!

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Profile image of David Taylor

David Taylor

Housing & Property

All's well that ends well

The Sunderland office was dealing with my house purchase which was progressing based on a proposed completion agreed with the vendor. The presuure was suddenly ramped up when the vendor asked for a date one month earlier than planned owing to the impending expiry of their mortgage offer which they had totally forgotten to mention to anyone (including their solicitor and the estate agent). TBI Scanlans responded to this surprise very nimbly and had everything ready ahead of time. Days before we were due to exchange contracts, with completion due a week or so after, we were told that the vendors' solicitor had closed their office and gone out of business! With some limited help from the estate agent and a former conveyancer from the failed law firm, TBI Scanlans kept everything on track even though it all went down to the wire. The team did a great job in avoiding what could have been a total diaster - especially as this all occurred within the two weeks before Christmas.

A representative from Tilly Bailey & Irvine LLP responded to this review

Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with us. I will pass your comments over to the team who will be very pleased to hear this!

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Anonymous

Verified
Family Law

Excellent

Very fast response, thorough and detailed help, very helpful and understanding, very detailed letters written as not to miss any points so its to be understood by all involved, always kept in contact with throughout the help i needed

A representative from Tilly Bailey & Irvine LLP responded to this review

Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with us. I will pass your comments over to the team who will be very pleased to hear this!

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Janet Obiri-Yeboah

Verified

First Experience

It was an eye opener to find out how professional you work. All documents were sent and although it was overwhelming you had the patience.

A representative from Tilly Bailey & Irvine LLP responded to this review

Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with us. I will pass your comments over to the team who will be very pleased to hear this!

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Other Reviews

Profile image of Tracy Lythe

Tracy Lythe

Housing & Property

Tracy

Jessica & Michelle and the rest of the team made our stressful time very easy, the communication was second to none , barely no waiting time on response to even the simplest questions , thank you all so much

Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with us. I will pass your comments over to the team who will be very pleased to hear this!

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Jack Percival

Housing & Property

Jack

Jasmine Matthew’s has been absolutely incredible. Being a first time buyer I was a complete beginner but she has been absolutely on it from start to finish, answering all questions I had whilst be very personable and friendly. I fully intend to use TBI again and hope to have jasmine dealing with my future purchases as the process from my side of the chain was flawless heavily down to her.

A representative from Tilly Bailey & Irvine LLP responded to this review

Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with us. I will pass your comments over to Jasmine and the team who will be very pleased to hear this!

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Rachael Oliver

Rachael

Highly reccommend Tilly, Bailey and Irvine. My solicitor was excellent, responsive, communicated well. You are really in good hands with TBI.

Thanks for this 5 star review Rachael. We'll pass this onto our entire team of solicitors, in all branches across including Hartlepool, Stockton and as far as Sunderland. They'll be over the moon to hear about how happy you were with the legal help you received. Thank you!

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Keith Cooke

Keith

Looked after me for my Asbestos claim first class service kept me informed right to a successful ending

Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with us. I will pass your comments over to the team who will be very pleased to hear this!

0
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Jill Butler

Housing & Property

Jill

We have recently used Maria Northrop's team from TBI conveyancing Stockton office for the sale of my son's property. There were a few issues with the buyer which caused a few concerns, but Maria and her team especially Laura and Kelly were always helpful, courteous and polite during any transaction. They are currently handling the purchase of my son's new property and I would highly recommend them for any conveyancing support. Thank you for all your help.

A representative from Tilly Bailey & Irvine LLP responded to this review

Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with us. I will pass your comments over to Maria and the team who will be very pleased to hear this!

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