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Thompsons

5.0 | 38 Reviews 38 Reviews | Employment
2,393 Total Company Reviews info icon Employment | info icon 2,393 Total Company Reviews Employment | info icon 2,393 Total Company Reviews

43 Buccleuch Street, DUMFRIES, Dumfries, dumfries and galloway, DG1 2AB

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43 Buccleuch Street, DUMFRIES, Dumfries, dumfries and galloway, DG1 2AB

Regulated by:

The Law Society of Scotland

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Thompsons Review Scores & Client Satisfaction Overview

5.0
Excellent
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

Thompsons are accredited by

Personal Injury accreditation awarded to Thompsons
The Law Society of Scotland accreditation awarded to Thompsons
Trading names:
Thompsons Scotland LLP

Description

We are an award-winning firm of solicitors and accident lawyers with a passion for justice. We are best known for our expertise in personal injury claims, we are one of the leading firms of accident injury and employment lawyers in the country. We have offices in Glasgow, Edinburgh, Dundee, Galashiels, Peebles and Dumfries.

Rankings by area of expertise

The rankings below show the areas of expertise that Thompsons offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Thompsons Review Scores & Client Satisfaction Overview

4.8
Excellent
95%+
Value for
Money
13% above
national average
95%+
Success
Rate
15% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

Thompsons are accredited by

Personal Injury accreditation awarded to Thompsons
The Law Society of Scotland accreditation awarded to Thompsons
Trading names:
Thompsons Scotland LLP

Description

We are an award-winning firm of solicitors and accident lawyers with a passion for justice. We are best known for our expertise in personal injury claims, we are one of the leading firms of accident injury and employment lawyers in the country. We have offices in Glasgow, Edinburgh, Dundee, Galashiels, Peebles and Dumfries.

Rankings by area of expertise

The rankings below show the areas of expertise that Thompsons offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Pinned Reviews

Profile image of Melanie

Melanie

Verified
Personal Injury

Excellent service and support

"Highly recommended excellent advice and support and really friendly thank you for everything you have done "

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Caroline Battersby

Verified
Personal Injury

Works Accident

"Katlyn was so helpful answering all my questions totally looked after me and won my case "

Legal experts tagged in
this review

Contact & Locations - Thompsons

43 Buccleuch Street, DUMFRIES, Dumfries, dumfries and galloway, DG1 2AB

Reviews

5.0 /5 38 Reviews
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Clients say

What clients say about Thompsons

The firm specialises in personal injury, workplace accident, wills and power of attorney, CICA and related civil litigation, demonstrating strong technical expertise and consistently successful outcomes. Clients praise clear, timely communication, thorough case management and practical, plain‑language explanations. Valued soft skills include professionalism, empathy, patience, reliability and a reassuring, client‑centred approach—staff are described as supportive, approachable, compassionate and diligent, keeping clients informed and putting them at ease throughout often lengthy or complex processes.

kept clients informed
professional service
clear communication
supportive staff
compassionate approach
efficient handling
knowledgeable advice
successful outcomes
easy to contact
friendly manner

ReviewSolicitors Review List

Profile image of Anonymous

Anonymous

Verified
Personal Injury

Compensation

Brilliant...done everything and kept me well informed of what was happening

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this review

A representative from Thompsons responded to this review

Thank you for your kind feedback! We’re delighted to hear that you were happy with the service you received and that our team kept you well informed throughout your claim. Providing clear communication and support every step of the way is something we take great pride in. Thank you for choosing Thompsons, and if you ever need any assistance in the future, we’re here to help.

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Elizabeth mcgregor

Verified
Personal Injury

Compensation

Always kept me up to date with all that was going on

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this review

A representative from Thompsons responded to this review

We’re delighted to hear that you felt well informed throughout your claim. Keeping our clients updated every step of the way is very important to us, so it’s great to know this was your experience. Thank you for choosing Thompsons, and if you ever need any assistance in the future, we’re here to help.

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Michelle

Verified
Personal Injury

Amazing service!

Thompson Solicitors have been amazing from start to finish. I never thought I would win my case but thanks to them I did. A massive thank you to Ela Polat for her patience and expertise thank you for support.

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this review

A representative from Thompsons responded to this review

Thank you so much for your wonderful feedback. We’re delighted to hear that you had such a positive experience with Thompsons and that we were able to help you achieve a successful outcome. A special thank you for your kind words about Ela. Her patience, expertise and dedication to supporting her clients are qualities we value greatly, and she will be thrilled to hear your comments. We truly appreciate you taking the time to share your experience and thank you for placing your trust in us. If you ever need any assistance in the future, we’re here to help.

0
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Anonymous

Verified
Personal Injury

Excellent Service

Stephanie dealt with my case very professionally and ensured I was kept up to date at every stage of my case. She also made sure I was given the best legal advice.

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this review

A representative from Thompsons responded to this review

Thank you for your kind feedback! We’re delighted to hear that Stephanie handled your case so professionally and kept you informed throughout every stage of the process. Providing clear communication and ensuring our clients receive the best possible legal advice is something we take great pride in, so it’s wonderful to know this was your experience. We’ll be sure to pass on your kind words to Stephanie. Thank you for choosing Thompsons, and if you ever need any assistance in the future, we’re here to help.

0
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Susan Morris

Verified
Personal Injury

Highly recommended Thomsons

I can’t speak highly enough of the outstanding service provided by Thomson Solicitors. From start to finish, the entire experience has been professional, efficient, and genuinely supportive. Their attention to detail, clear communication, and dedication to achieving the best possible outcome truly set them apart. A special mention must go to Karen Shand, who has been absolutely exceptional throughout. Karen is not only incredibly knowledgeable and professional, but also approachable, compassionate, and completely committed to her clients. She goes above and beyond to ensure everything is handled smoothly, making what could be a stressful process feel manageable and reassuring. Karen is a real asset to the company—her expertise and client-focused approach reflect the very best of what Thomson Solicitors stand for. I wouldn’t hesitate to recommend them to anyone seeking high-quality legal support.

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A representative from Thompsons responded to this review

Thank you so much for your wonderful and detailed feedback! We’re absolutely delighted to hear about your positive experience with Thompsons and that you found our service professional, efficient and supportive throughout. A special thank you for your kind words about Karen, she will be thrilled to hear them. Karen takes great pride in providing a compassionate, client-focused service, and it’s fantastic to know she made the process feel manageable and reassuring for you. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience. If you ever need any assistance in the future, we’re always here to help.

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Other Reviews

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Aimee

Personal Injury

Aimee

Thomsons solicitors was used by my union (unison) when I told them about an incident at work. Nathalie handled my case and quickly managed to handle this. With the workplace this incident was at claiming full responsibility, this was a faster claim. She had mentioned, if I were to reject the offer I was given, I could get more money but since that’s not the reason for this, I went with the original offer. I can’t thank everyone at Thomsons enough!

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A representative from Thompsons responded to this review

Thank you for your thoughtful review. We're so pleased to hear that Nathalie was able to support you through your case and bring things to a swift and positive outcome. We truly appreciate your kind words and are glad we could be there for you when it mattered most. Wishing you all the very best moving forward.

0
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Nicola

Employment

Nicola

My lawyer Neil Paterson spent almost a year dealing with my case and I cannot thank him enough. Highly recommend.

A representative from Thompsons responded to this review

Hi Nicola, Thank you for your review. We’ll pass your comments on to Neil Paterson and the team that worked on your case. Thank you for choosing Thompsons.

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Reviews

4.8 /5 2393 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Thompsons

The firm specialises in personal injury, workplace accident, wills and power of attorney, CICA and related civil litigation, demonstrating strong technical expertise and consistently successful outcomes. Clients praise clear, timely communication, thorough case management and practical, plain‑language explanations. Valued soft skills include professionalism, empathy, patience, reliability and a reassuring, client‑centred approach—staff are described as supportive, approachable, compassionate and diligent, keeping clients informed and putting them at ease throughout often lengthy or complex processes.

kept clients informed
professional service
clear communication
supportive staff
compassionate approach
efficient handling
knowledgeable advice
successful outcomes
easy to contact
friendly manner

ReviewSolicitors Review List

Profile image of Anonymous

Anonymous

Verified

Claim for injury at work

Luke was amazing from start to finish he even got me more than I thought I was entitled too so thank you again.

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C.macneill

Verified
Personal Injury

Car accident claim

Jordan was absolutely top class and thanks to his efforts we managed to get satisfactory outcome to our claim.

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this review

A representative from Thompsons responded to this review

Thank you for your kind feedback! We’re delighted to hear that Jordan provided a top-class service and helped secure a satisfactory outcome for your car accident claim. Achieving the best possible result for our clients is always our priority, and it’s great to know you were happy with the outcome. We’ll be sure to pass on your kind words to Jordan. Thank you for choosing Thompsons, and if you ever need any assistance in the future, we’re here to help.

0
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Profile image of Anonymous

Anonymous

Verified
Personal Injury

Compensation

Brilliant...done everything and kept me well informed of what was happening

Legal experts tagged in
this review

A representative from Thompsons responded to this review

Thank you for your kind feedback! We’re delighted to hear that you were happy with the service you received and that our team kept you well informed throughout your claim. Providing clear communication and support every step of the way is something we take great pride in. Thank you for choosing Thompsons, and if you ever need any assistance in the future, we’re here to help.

0
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Profile image of Anonymous

Anonymous

Verified
Personal Injury

Excellent

Complaint was dealt with efficiently. Thank Alix and their team for their assistance.

Legal experts tagged in
this review

A representative from Thompsons responded to this review

We’re delighted to hear that your claim was handled efficiently and that you were happy with the service you received. We’ll be sure to pass on your thanks to Alix and the team, who will be pleased to know their efforts made a positive difference. Thank you for choosing Thompsons, and if you ever need any assistance in the future, we’re here to help.

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Anonymous

Verified
Personal Injury

Professional and Helpful

I found Anne Marie Harbison to be professional hard working and always available to give advice and reassurance.

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this review

A representative from Thompsons responded to this review

We’re delighted to hear that Anne Marie provided such professional and dedicated support throughout your claim. It’s great to know that her hard work, advice and reassurance helped make the process easier for you. We’ll be sure to pass on your lovely comments to Anne Marie. Thank you for choosing Thompsons, and if you ever need any assistance in the future, we’re here to help.

0
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Other Reviews

Profile image of Scott Campbell

Scott Campbell

Personal Injury

Scott

Nathelie was always courteous and respectful throughout the process, I was informed and kept up to date , No issues at all

Legal experts tagged in
this review

A representative from Thompsons responded to this review

Thank you for your kind feedback! We’re delighted to hear that Nathalie provided a courteous and respectful service throughout your claim. Keeping our clients informed and up to date is very important to us, so it’s great to know you felt supported every step of the way. We’ll be sure to pass on your comments. Thank you for taking the time to share your experience.

0
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Jessie Murray

Personal Injury

Jessie

Everyone was helpful especially Nathalie Axelsson. She kept me up to date with what was happening in my case and was always available if I had any questions. It was thanks to her that my case got settled.

Legal experts tagged in
this review

A representative from Thompsons responded to this review

Thank you for your kind feedback. We’re delighted to hear that you had a positive experience with our team and that Nathalie provided such excellent support throughout your claim. Keeping clients informed and being available to answer questions is something we take great pride in, so it’s wonderful to know that Nathalie’s communication and dedication helped you feel supported every step of the way. We’re also pleased that she was able to help bring your case to a successful conclusion. We’ll be sure to pass on your kind words to Nathalie. Thank you for choosing Thompsons, and if you ever need any assistance in the future, we’re here to help.

0
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Profile image of Elizabeth O'Donnell

Elizabeth O'Donnell

Personal Injury

Elizabeth

Perfect service great communication throughout

A representative from Thompsons responded to this review

We’re delighted to hear that you received perfect service and great communication throughout your claim. Providing a smooth and supportive experience is very important to us. If you ever need any assistance in the future, we’re here to help.

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Lisa M

Personal Injury

Lisa

If you are looking to pursue a personal injury claim then this is the firm for you, throughout my case i was kept constantly up to date with what was happening and I really appreciate the hard work put in by all involved to get me the compensation I deserved. Thank you

A representative from Thompsons responded to this review

Thank you so much for your kind recommendation! We’re delighted to hear that you felt well informed and supported throughout your claim. Keeping our clients up to date and working hard to achieve the best possible outcome is always our priority, so it’s great to know this made a difference to your experience. We truly appreciate your feedback and your thanks—if you ever need any assistance in the future, we’re here to help.

0
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Profile image of Aneta

Aneta

Personal Injury

Aneta

I highly recommend it! I am incredibly impressed with the service I received. From start to finish, my experience was exceptional. The professionalism, attention to detail, and genuine care demonstrated by the team involved made a huge impression on me. Every question I had was answered promptly, and I felt supported throughout the entire process. It was a very positive experience; I cannot praise your services enough!

A representative from Thompsons responded to this review

Thank you so much, Aneta, for your wonderful feedback. We’re delighted to hear that you had such a positive experience with our team. Providing clear communication, support and care throughout the process is incredibly important to us, so it means a lot to know this made a difference for you. We truly appreciate your recommendation and are glad we were able to help. Regards Thompsons Solicitors Scotland.

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