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Thompsons

5.0 | 88 Reviews 88 Reviews | Employment
2,438 Total Company Reviews info icon Employment | info icon 2,438 Total Company Reviews Employment | info icon 2,438 Total Company Reviews

43 Buccleuch Street, DUMFRIES, Dumfries, dumfries and galloway, DG1 2AB

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43 Buccleuch Street, DUMFRIES, Dumfries, dumfries and galloway, DG1 2AB

Regulated by:

The Law Society of Scotland

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Thompsons Review Scores & Client Satisfaction Overview

5.0
Excellent
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.9/5

Accreditations

Thompsons are accredited by

Personal Injury accreditation awarded to Thompsons
The Law Society of Scotland accreditation awarded to Thompsons
Trading names:
Thompsons Scotland LLP

Description

We are an award-winning firm of solicitors and accident lawyers with a passion for justice. We are best known for our expertise in personal injury claims, we are one of the leading firms of accident injury and employment lawyers in the country. We have offices in Glasgow, Edinburgh, Dundee, Galashiels, Peebles and Dumfries.

Rankings by area of expertise

The rankings below show the areas of expertise that Thompsons offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Thompsons Review Scores & Client Satisfaction Overview

4.8
Excellent
95%+
Value for
Money
13% above
national average
95%+
Success
Rate
15% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

Thompsons are accredited by

Personal Injury accreditation awarded to Thompsons
The Law Society of Scotland accreditation awarded to Thompsons
Trading names:
Thompsons Scotland LLP

Description

We are an award-winning firm of solicitors and accident lawyers with a passion for justice. We are best known for our expertise in personal injury claims, we are one of the leading firms of accident injury and employment lawyers in the country. We have offices in Glasgow, Edinburgh, Dundee, Galashiels, Peebles and Dumfries.

Rankings by area of expertise

The rankings below show the areas of expertise that Thompsons offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Pinned Reviews

Profile image of Melanie

Melanie

Verified
Personal Injury

Excellent service and support

"Highly recommended excellent advice and support and really friendly thank you for everything you have done "

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Caroline Battersby

Verified
Personal Injury

Works Accident

"Katlyn was so helpful answering all my questions totally looked after me and won my case "

Legal experts tagged in
this review

Contact & Locations - Thompsons

43 Buccleuch Street, DUMFRIES, Dumfries, dumfries and galloway, DG1 2AB

Reviews

5.0 /5 88 Reviews
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Clients say

What clients say about Thompsons

The firm specialises in personal injury, workplace accident, wills, powers of attorney and CICA/compensation claims, demonstrating clear legal expertise and strong case outcomes. Clients consistently praise thoroughness, attention to detail and effective, knowledgeable advice. Valued soft skills include clear, timely communication, empathy, patience, professionalism, approachability and reassurance; clients felt supported, listened to and kept informed throughout lengthy or complex processes. The team is described as proactive, diligent and compassionate, delivering positive results and providing confidence and peace of mind to clients and their families.

clear communication
professional service
kept informed
knowledgeable team
compassionate support
responsive staff
efficient process
good outcomes
attention to detail
friendly manner

ReviewSolicitors Review List

Profile image of Abdirahman Elmi

Abdirahman Elmi

Verified
Personal Injury

Compensation

Excellent and professional and good communication

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A representative from Thompsons responded to this review

Thank you for your feedback. We’re pleased to hear that you found our service professional and that communication was strong throughout your claim. Keeping our clients informed and providing a high standard of service is something we take great pride in, so it’s wonderful to know this was your experience. Thank you for choosing Thompsons, and we wish you all the very best for the future.

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simon clack

Verified
Personal Injury

Great support and clear advice throughout my claim

I’d like to thank Alix and Thompsons for handling my claim. I was kept informed throughout and given clear, straightforward advice at every stage. The process was explained well, and I always knew where I stood. I’m happy with the outcome and appreciate their help in reaching a fair settlement.

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this review

A representative from Thompsons responded to this review

Thank you for your kind feedback. We’re delighted to hear that Alix provided clear advice and kept you informed throughout every stage of your claim. We understand how important it is for clients to know where they stand, so it’s great to know that the process was explained clearly and that you felt supported from start to finish. We’re also pleased that you were happy with the outcome and the settlement achieved. We’ll be sure to pass on your kind words to Alix. Thank you for choosing Thompsons, and if you ever need any assistance in the future, we’re here to help.

0
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Anonymous

Verified
Personal Injury

Compensation

Brilliant...done everything and kept me well informed of what was happening

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A representative from Thompsons responded to this review

Thank you for your kind feedback! We’re delighted to hear that you were happy with the service you received and that our team kept you well informed throughout your claim. Providing clear communication and support every step of the way is something we take great pride in. Thank you for choosing Thompsons, and if you ever need any assistance in the future, we’re here to help.

0
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Elizabeth mcgregor

Verified
Personal Injury

Compensation

Always kept me up to date with all that was going on

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this review

A representative from Thompsons responded to this review

We’re delighted to hear that you felt well informed throughout your claim. Keeping our clients updated every step of the way is very important to us, so it’s great to know this was your experience. Thank you for choosing Thompsons, and if you ever need any assistance in the future, we’re here to help.

0
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Michelle

Verified
Personal Injury

Amazing service!

Thompson Solicitors have been amazing from start to finish. I never thought I would win my case but thanks to them I did. A massive thank you to Ela Polat for her patience and expertise thank you for support.

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this review

A representative from Thompsons responded to this review

Thank you so much for your wonderful feedback. We’re delighted to hear that you had such a positive experience with Thompsons and that we were able to help you achieve a successful outcome. A special thank you for your kind words about Ela. Her patience, expertise and dedication to supporting her clients are qualities we value greatly, and she will be thrilled to hear your comments. We truly appreciate you taking the time to share your experience and thank you for placing your trust in us. If you ever need any assistance in the future, we’re here to help.

0
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Other Reviews

Profile image of Aimee

Aimee

Personal Injury

Aimee

Thomsons solicitors was used by my union (unison) when I told them about an incident at work. Nathalie handled my case and quickly managed to handle this. With the workplace this incident was at claiming full responsibility, this was a faster claim. She had mentioned, if I were to reject the offer I was given, I could get more money but since that’s not the reason for this, I went with the original offer. I can’t thank everyone at Thomsons enough!

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this review

A representative from Thompsons responded to this review

Thank you for your thoughtful review. We're so pleased to hear that Nathalie was able to support you through your case and bring things to a swift and positive outcome. We truly appreciate your kind words and are glad we could be there for you when it mattered most. Wishing you all the very best moving forward.

0
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Nicola

Employment

Nicola

My lawyer Neil Paterson spent almost a year dealing with my case and I cannot thank him enough. Highly recommend.

A representative from Thompsons responded to this review

Hi Nicola, Thank you for your review. We’ll pass your comments on to Neil Paterson and the team that worked on your case. Thank you for choosing Thompsons.

0
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Drew

Drew

It shows the Professional ethos of the company.

0
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Carol

Carol

Unite union referred my case to Thompson''s and I am pleased with the result. Roz was most professional, kind and patient with walking me through the process. She was also very persistent with the defendants in sticking to her guns where liability rested. I would not hesitate to ask for her if the situation required Thompson's services in future. The only thing which might have been better is how the actual lost earnings are calculated but this is outwith Thompson's abilities to change as legal precedents and laws must be updated through the court system to reflect 'life in the real world' for those on PT contracts.

A representative from Thompsons responded to this review

Thank you for your review Carol. We’re so pleased that you had a good experience with Thompsons.

0
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Reviews

4.8 /5 2438 Reviews
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Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Thompsons

The firm specialises in personal injury, workplace accident, wills, powers of attorney and CICA/compensation claims, demonstrating clear legal expertise and strong case outcomes. Clients consistently praise thoroughness, attention to detail and effective, knowledgeable advice. Valued soft skills include clear, timely communication, empathy, patience, professionalism, approachability and reassurance; clients felt supported, listened to and kept informed throughout lengthy or complex processes. The team is described as proactive, diligent and compassionate, delivering positive results and providing confidence and peace of mind to clients and their families.

clear communication
professional service
kept informed
knowledgeable team
compassionate support
responsive staff
efficient process
good outcomes
attention to detail
friendly manner

ReviewSolicitors Review List

Profile image of Anonymous

Anonymous

Verified

Professional, Supportive and Outstanding Throughout My Claim

I cannot thank Raegan and her team enough for the support, guidance and professionalism they showed throughout my personal injury claim. What initially felt like a daunting and unfamiliar process was made far easier thanks to their expertise, patience and clear communication. At every stage, I felt fully supported and informed. Complex legal matters were explained in a way that was easy to understand, and any questions or concerns were always dealt with promptly and professionally. Their reassurance and dedication gave both me and my family confidence throughout what could otherwise have been a very stressful experience. The commitment shown to achieving the best possible outcome was evident from start to finish. Thanks to the hard work, attention to detail and genuine care demonstrated by the team, a very positive result was achieved. I am incredibly grateful for everything they did on my behalf and for helping me navigate such an important period in my life. I would highly recommend their services to anyone seeking knowledgeable, compassionate and professional legal representation.

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Anonymous

Verified
Wills, Trusts & Probate

Fast Quality Service

Pleasure Dealing with Emma . Very professional & provided quality service just what we wanted . Can’t thank Emma enough . Would highly recommend Thompson Solicitors . Thank you

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Anonymous

Verified
Wills, Trusts & Probate

Will writing service

Excellent service and I was kept informed throughout, highly recommend. Thank you to Emma McFadden.

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this review

0
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Anonymous

Verified
Wills, Trusts & Probate

Great experience

Very professional and friendly. It made the process a lot easier as Emma understood why I wanted to get a will in place given my own circumstances. Cannot thank her enough!

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0
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Amanda

Verified
Personal Injury

Happy client

Caitlyn from Thomson’s solicitors took over my accident at work Claim halfway through it, she ensured I was kept informed during this lengthy process, answered all the questions I gad and was always pleasant and professional

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Other Reviews

Profile image of Rab Jackson

Rab Jackson

Personal Injury

Rab

Excellent service

Thank you, Rab, for taking the time to leave us a review. We’re delighted to hear that you received excellent service from our team. Providing professional support and clear communication throughout every case is something we take great pride in, so it’s wonderful to know you had a positive experience with Thompsons. Thank you for choosing us, and we wish you all the very best for the future. If we can ever assist you again, we’ll be here to help.

0
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Martin Speirs

Personal Injury

Martin

Fantastic lawyer very knowledgeable and dealt with everything as quickly as possible

Thank you for your kind feedback. We’re delighted to hear that you found our team knowledgeable and that everything was handled as quickly as possible for you. We really appreciate you taking the time to share your experience.

0
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Scott Campbell

Personal Injury

Scott

Nathelie was always courteous and respectful throughout the process, I was informed and kept up to date , No issues at all

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this review

A representative from Thompsons responded to this review

Thank you for your kind feedback! We’re delighted to hear that Nathalie provided a courteous and respectful service throughout your claim. Keeping our clients informed and up to date is very important to us, so it’s great to know you felt supported every step of the way. We’ll be sure to pass on your comments. Thank you for taking the time to share your experience.

0
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Jessie Murray

Personal Injury

Jessie

Everyone was helpful especially Nathalie Axelsson. She kept me up to date with what was happening in my case and was always available if I had any questions. It was thanks to her that my case got settled.

Legal experts tagged in
this review

A representative from Thompsons responded to this review

Thank you for your kind feedback. We’re delighted to hear that you had a positive experience with our team and that Nathalie provided such excellent support throughout your claim. Keeping clients informed and being available to answer questions is something we take great pride in, so it’s wonderful to know that Nathalie’s communication and dedication helped you feel supported every step of the way. We’re also pleased that she was able to help bring your case to a successful conclusion. We’ll be sure to pass on your kind words to Nathalie. Thank you for choosing Thompsons, and if you ever need any assistance in the future, we’re here to help.

0
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Profile image of Elizabeth O'Donnell

Elizabeth O'Donnell

Personal Injury

Elizabeth

Perfect service great communication throughout

A representative from Thompsons responded to this review

We’re delighted to hear that you received perfect service and great communication throughout your claim. Providing a smooth and supportive experience is very important to us. If you ever need any assistance in the future, we’re here to help.

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