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Thompsons

5.0 | 703 Reviews 703 Reviews | Objects Causing Injuries
2,403 Total Company Reviews info icon Objects Causing Injuries | info icon 2,403 Total Company Reviews Objects Causing Injuries | info icon 2,403 Total Company Reviews

43 Buccleuch Street, DUMFRIES, Dumfries, dumfries and galloway, DG1 2AB

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43 Buccleuch Street, DUMFRIES, Dumfries, dumfries and galloway, DG1 2AB

Regulated by:

The Law Society of Scotland

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Thompsons Review Scores & Client Satisfaction Overview

5.0
Excellent
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 5.0/5
Value for money 4.9/5

Accreditations

Thompsons are accredited by

Personal Injury accreditation awarded to Thompsons
The Law Society of Scotland accreditation awarded to Thompsons
Trading names:
Thompsons Scotland LLP

Description

We are an award-winning firm of solicitors and accident lawyers with a passion for justice. We are best known for our expertise in personal injury claims, we are one of the leading firms of accident injury and employment lawyers in the country. We have offices in Glasgow, Edinburgh, Dundee, Galashiels, Peebles and Dumfries.

Rankings by area of expertise

The rankings below show the areas of expertise that Thompsons offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Thompsons Review Scores & Client Satisfaction Overview

4.8
Excellent
95%+
Value for
Money
13% above
national average
95%+
Success
Rate
15% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

Thompsons are accredited by

Personal Injury accreditation awarded to Thompsons
The Law Society of Scotland accreditation awarded to Thompsons
Trading names:
Thompsons Scotland LLP

Description

We are an award-winning firm of solicitors and accident lawyers with a passion for justice. We are best known for our expertise in personal injury claims, we are one of the leading firms of accident injury and employment lawyers in the country. We have offices in Glasgow, Edinburgh, Dundee, Galashiels, Peebles and Dumfries.

Rankings by area of expertise

The rankings below show the areas of expertise that Thompsons offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Pinned Reviews

Profile image of Melanie

Melanie

Verified
Personal Injury

Excellent service and support

"Highly recommended excellent advice and support and really friendly thank you for everything you have done "

Legal experts tagged in
this review

Profile image of Caroline Battersby

Caroline Battersby

Verified
Personal Injury

Works Accident

"Katlyn was so helpful answering all my questions totally looked after me and won my case "

Legal experts tagged in
this review

Contact & Locations - Thompsons

43 Buccleuch Street, DUMFRIES, Dumfries, dumfries and galloway, DG1 2AB

Reviews

5.0 /5 703 Reviews
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Rating

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Clients say

What clients say about Thompsons

The firm specialises in personal injury, workplace accident, wills and powers of attorney, CICA and civil claims, demonstrating strong technical expertise and successful outcomes. Clients praise clear, timely communication, thorough case management and effective negotiation that frequently secured higher settlements. Valued soft skills include empathy, patience, approachability, reassurance, professionalism and responsiveness; clients felt listened to, supported and kept informed throughout often stressful processes. The team is described as diligent, compassionate and trustworthy, delivering efficient, client‑focused service with attention to detail and strong advocacy.

Kept me updated
Professional service
Very helpful
Compassionate approach
Clear communication
Successful outcome
Approachable staff
Expert advice
Prompt responses
Made me comfortable

ReviewSolicitors Review List

Profile image of Graham Campbell

Graham Campbell

Verified

Compensation claim

Caitlyn was first class in the way she dealt with my claim from the first minute she took it on. It was a privilege to deal with her as nothing was ever a problem to her, an absolute credit to Thompsons.

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this review

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anonymous

Very Professional

I would highly recommend Michael to deal with your claim. He explained all aspects of my claim process very well and kept me very well informed in a timeous manner. Michael kept things very factual and gave me open and honest advice on how to proceed. My expectations were managed very well at all times.

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this review

0
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simon clack

Verified
Personal Injury

Great support and clear advice throughout my claim

I’d like to thank Alix and Thompsons for handling my claim. I was kept informed throughout and given clear, straightforward advice at every stage. The process was explained well, and I always knew where I stood. I’m happy with the outcome and appreciate their help in reaching a fair settlement.

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this review

0
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D smith

Verified
Personal Injury

Personal injury claim

When dealing with Rhaea she was very good at keeping me informed with all details regarding my case and also gave very good advice even when I wanted to settle my claim due to personal circumstances and advises me against this and 1 week later returned with an improved offer couldn’t recommend her highly enough

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this review

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Anonymous

Verified

Claim for injury at work

Luke was amazing from start to finish he even got me more than I thought I was entitled too so thank you again.

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this review

0
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Other Reviews

Profile image of Scott Campbell

Scott Campbell

Personal Injury

Scott

Nathelie was always courteous and respectful throughout the process, I was informed and kept up to date , No issues at all

Legal experts tagged in
this review

A representative from Thompsons responded to this review

Thank you for your kind feedback! We’re delighted to hear that Nathalie provided a courteous and respectful service throughout your claim. Keeping our clients informed and up to date is very important to us, so it’s great to know you felt supported every step of the way. We’ll be sure to pass on your comments. Thank you for taking the time to share your experience.

0
Collected on: Google collection source logo
Profile image of Jessie Murray

Jessie Murray

Personal Injury

Jessie

Everyone was helpful especially Nathalie Axelsson. She kept me up to date with what was happening in my case and was always available if I had any questions. It was thanks to her that my case got settled.

Legal experts tagged in
this review

A representative from Thompsons responded to this review

Thank you for your kind feedback. We’re delighted to hear that you had a positive experience with our team and that Nathalie provided such excellent support throughout your claim. Keeping clients informed and being available to answer questions is something we take great pride in, so it’s wonderful to know that Nathalie’s communication and dedication helped you feel supported every step of the way. We’re also pleased that she was able to help bring your case to a successful conclusion. We’ll be sure to pass on your kind words to Nathalie. Thank you for choosing Thompsons, and if you ever need any assistance in the future, we’re here to help.

0
Collected on: Google collection source logo
Profile image of Elizabeth O'Donnell

Elizabeth O'Donnell

Personal Injury

Elizabeth

Perfect service great communication throughout

A representative from Thompsons responded to this review

We’re delighted to hear that you received perfect service and great communication throughout your claim. Providing a smooth and supportive experience is very important to us. If you ever need any assistance in the future, we’re here to help.

0
Collected on: Google collection source logo
Profile image of Lisa M

Lisa M

Personal Injury

Lisa

If you are looking to pursue a personal injury claim then this is the firm for you, throughout my case i was kept constantly up to date with what was happening and I really appreciate the hard work put in by all involved to get me the compensation I deserved. Thank you

A representative from Thompsons responded to this review

Thank you so much for your kind recommendation! We’re delighted to hear that you felt well informed and supported throughout your claim. Keeping our clients up to date and working hard to achieve the best possible outcome is always our priority, so it’s great to know this made a difference to your experience. We truly appreciate your feedback and your thanks—if you ever need any assistance in the future, we’re here to help.

0
Collected on: Google collection source logo
Profile image of Aneta

Aneta

Personal Injury

Aneta

I highly recommend it! I am incredibly impressed with the service I received. From start to finish, my experience was exceptional. The professionalism, attention to detail, and genuine care demonstrated by the team involved made a huge impression on me. Every question I had was answered promptly, and I felt supported throughout the entire process. It was a very positive experience; I cannot praise your services enough!

A representative from Thompsons responded to this review

Thank you so much, Aneta, for your wonderful feedback. We’re delighted to hear that you had such a positive experience with our team. Providing clear communication, support and care throughout the process is incredibly important to us, so it means a lot to know this made a difference for you. We truly appreciate your recommendation and are glad we were able to help. Regards Thompsons Solicitors Scotland.

0
Collected on: Google collection source logo

Reviews

4.8 /5 2403 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Thompsons

The firm specialises in personal injury, workplace accident, wills and powers of attorney, CICA and civil claims, demonstrating strong technical expertise and successful outcomes. Clients praise clear, timely communication, thorough case management and effective negotiation that frequently secured higher settlements. Valued soft skills include empathy, patience, approachability, reassurance, professionalism and responsiveness; clients felt listened to, supported and kept informed throughout often stressful processes. The team is described as diligent, compassionate and trustworthy, delivering efficient, client‑focused service with attention to detail and strong advocacy.

Kept me updated
Professional service
Very helpful
Compassionate approach
Clear communication
Successful outcome
Approachable staff
Expert advice
Prompt responses
Made me comfortable

ReviewSolicitors Review List

Profile image of Graham Campbell

Graham Campbell

Verified

Compensation claim

Caitlyn was first class in the way she dealt with my claim from the first minute she took it on. It was a privilege to deal with her as nothing was ever a problem to her, an absolute credit to Thompsons.

Legal experts tagged in
this review

0
Collected on: ReviewSolicitor collection source logo
Profile image of Abdirahman Elmi

Abdirahman Elmi

Verified

Compensation

Excellent and professional and good communication

Legal experts tagged in
this review

0
Collected on: ReviewSolicitor collection source logo
Profile image of anonymous

anonymous

Very Professional

I would highly recommend Michael to deal with your claim. He explained all aspects of my claim process very well and kept me very well informed in a timeous manner. Michael kept things very factual and gave me open and honest advice on how to proceed. My expectations were managed very well at all times.

Legal experts tagged in
this review

0
Collected on: ReviewSolicitor collection source logo
Profile image of L Glass

L Glass

Verified
Wills, Trusts & Probate

Wills and POA

Emma was extremely helpful throughout the process. Wills and Power of Attorney were completed for my husband and myself. We are very happy with the service she provided.

Legal experts tagged in
this review

0
Collected on: ReviewSolicitor collection source logo
Profile image of simon clack

simon clack

Verified
Personal Injury

Great support and clear advice throughout my claim

I’d like to thank Alix and Thompsons for handling my claim. I was kept informed throughout and given clear, straightforward advice at every stage. The process was explained well, and I always knew where I stood. I’m happy with the outcome and appreciate their help in reaching a fair settlement.

Legal experts tagged in
this review

0
Collected on: ReviewSolicitor collection source logo

Other Reviews

Profile image of Scott Campbell

Scott Campbell

Personal Injury

Scott

Nathelie was always courteous and respectful throughout the process, I was informed and kept up to date , No issues at all

Legal experts tagged in
this review

A representative from Thompsons responded to this review

Thank you for your kind feedback! We’re delighted to hear that Nathalie provided a courteous and respectful service throughout your claim. Keeping our clients informed and up to date is very important to us, so it’s great to know you felt supported every step of the way. We’ll be sure to pass on your comments. Thank you for taking the time to share your experience.

0
Collected on: Google collection source logo
Profile image of Jessie Murray

Jessie Murray

Personal Injury

Jessie

Everyone was helpful especially Nathalie Axelsson. She kept me up to date with what was happening in my case and was always available if I had any questions. It was thanks to her that my case got settled.

Legal experts tagged in
this review

A representative from Thompsons responded to this review

Thank you for your kind feedback. We’re delighted to hear that you had a positive experience with our team and that Nathalie provided such excellent support throughout your claim. Keeping clients informed and being available to answer questions is something we take great pride in, so it’s wonderful to know that Nathalie’s communication and dedication helped you feel supported every step of the way. We’re also pleased that she was able to help bring your case to a successful conclusion. We’ll be sure to pass on your kind words to Nathalie. Thank you for choosing Thompsons, and if you ever need any assistance in the future, we’re here to help.

0
Collected on: Google collection source logo
Profile image of Elizabeth O'Donnell

Elizabeth O'Donnell

Personal Injury

Elizabeth

Perfect service great communication throughout

A representative from Thompsons responded to this review

We’re delighted to hear that you received perfect service and great communication throughout your claim. Providing a smooth and supportive experience is very important to us. If you ever need any assistance in the future, we’re here to help.

0
Collected on: Google collection source logo
Profile image of Lisa M

Lisa M

Personal Injury

Lisa

If you are looking to pursue a personal injury claim then this is the firm for you, throughout my case i was kept constantly up to date with what was happening and I really appreciate the hard work put in by all involved to get me the compensation I deserved. Thank you

A representative from Thompsons responded to this review

Thank you so much for your kind recommendation! We’re delighted to hear that you felt well informed and supported throughout your claim. Keeping our clients up to date and working hard to achieve the best possible outcome is always our priority, so it’s great to know this made a difference to your experience. We truly appreciate your feedback and your thanks—if you ever need any assistance in the future, we’re here to help.

0
Collected on: Google collection source logo
Profile image of Aneta

Aneta

Personal Injury

Aneta

I highly recommend it! I am incredibly impressed with the service I received. From start to finish, my experience was exceptional. The professionalism, attention to detail, and genuine care demonstrated by the team involved made a huge impression on me. Every question I had was answered promptly, and I felt supported throughout the entire process. It was a very positive experience; I cannot praise your services enough!

A representative from Thompsons responded to this review

Thank you so much, Aneta, for your wonderful feedback. We’re delighted to hear that you had such a positive experience with our team. Providing clear communication, support and care throughout the process is incredibly important to us, so it means a lot to know this made a difference for you. We truly appreciate your recommendation and are glad we were able to help. Regards Thompsons Solicitors Scotland.

0
Collected on: Google collection source logo

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