Steve Murphy
divorce nightmare
Engaged this firm what a shambles so unprofessional , charges just keep coming for no progress would highly recommend to give up using this outfit totally displeased.
Solicitors tagged in
this review
Knights Professional Services Limited
Family Law
|
3,080 Total Company Reviews
Family Law
|
3,080 Total Company Reviews
Festival House, Jessop Avenue, Cheltenham, Gloucestershire, GL50 3SH
Accepting new clients
Festival House, Jessop Avenue, Cheltenham, Gloucestershire, GL50 3SH
Regulated by:
The Solicitors Regulation Authority
Regulator ID: 622187
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Knights Professional Services Limited Review Scores & Client Satisfaction Overview
Excellent
Value for
Money
Money
Value for money
10%
above national average
About this score
This rating is based on verified client feedback and compares how this firm’s value for money is perceived against the national average. In legal services, value for money is not about being the cheapest option, but about whether clients feel the service, expertise, and outcome justified the cost. This comparison helps place client experiences in context when choosing a law firm.
Success
Rate
Rate
Satisfied with outcome
14%
above national average
About this score
This rating is based on client feedback and compares how satisfied people were with the result of their legal matter against the national average for similar legal services. While every case is different and outcomes can depend on the law, the facts, and decisions made by courts or tribunals, this comparison is designed to be like for like.
When a firm has a large number of reviews, individual case differences tend to balance out over time. This makes the national average a useful benchmark for understanding how often clients feel the result achieved was fair and appropriate for their situation. Even small differences from the average can therefore reflect a meaningful difference in the overall standard of legal service provided.
Would
Recommend
Recommend
Would recommend to friends and family
14%
above national average
About this score
This score shows how likely clients are to recommend this law firm to friends or family, based on verified reviews and compared with the national average. In legal matters, recommendations are usually based on trust, clarity of advice, and how supported clients felt throughout their case. This comparison helps show how consistently a firm meets those expectations.
Communication
4.8/5
Initial Impressions
4.8/5
Approachability
4.8/5
Documentation Accuracy
4.8/5
Legal Knowledge
4.8/5
Value for money
4.7/5
Accreditations
Knights Professional Services Limited are accredited by
Description
We empower our people to deliver outstanding advice that enables our clients to achieve their goals, allowing us all to thrive. Our clients receive the best service in the sector, combining the flexibility to service their needs at scale, drawing from our extensive high-quality legal expertise and deep sector specialisms,
Rankings by area of expertise
The rankings below show the areas of expertise that Knights Professional Services Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
Knights Professional Services Limited Review Scores & Client Satisfaction Overview
Excellent
Value for
Money
Money
Value for money
10%
above national average
About this score
This rating is based on verified client feedback and compares how this firm’s value for money is perceived against the national average. In legal services, value for money is not about being the cheapest option, but about whether clients feel the service, expertise, and outcome justified the cost. This comparison helps place client experiences in context when choosing a law firm.
10% above
national average
Success
Rate
Rate
Satisfied with outcome
12%
above national average
About this score
This rating is based on client feedback and compares how satisfied people were with the result of their legal matter against the national average for similar legal services. While every case is different and outcomes can depend on the law, the facts, and decisions made by courts or tribunals, this comparison is designed to be like for like.
When a firm has a large number of reviews, individual case differences tend to balance out over time. This makes the national average a useful benchmark for understanding how often clients feel the result achieved was fair and appropriate for their situation. Even small differences from the average can therefore reflect a meaningful difference in the overall standard of legal service provided.
12% above
national average
Would
Recommend
Recommend
Would recommend to friends and family
12%
above national average
About this score
This score shows how likely clients are to recommend this law firm to friends or family, based on verified reviews and compared with the national average. In legal matters, recommendations are usually based on trust, clarity of advice, and how supported clients felt throughout their case. This comparison helps show how consistently a firm meets those expectations.
12% above
national average
Communication
4.7/5
Initial Impressions
4.8/5
Approachability
4.8/5
Documentation Accuracy
4.7/5
Legal Knowledge
4.8/5
Value for money
4.6/5
Accreditations
Knights Professional Services Limited are accredited by
Description
We empower our people to deliver outstanding advice that enables our clients to achieve their goals, allowing us all to thrive. Our clients receive the best service in the sector, combining the flexibility to service their needs at scale, drawing from our extensive high-quality legal expertise and deep sector specialisms,
Rankings by area of expertise
The rankings below show the areas of expertise that Knights Professional Services Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
Housing & Property
1 / 8
Commercial Property
1 / 42
Family Law
1 / 53
Wills, Trusts & Probate
1 / 12
Crime/ Criminal Defence
1 / 7
Employment
1 / 35
Dispute Resolution
1 / 6
Money & Tax
1 / 6
Company & Commercial
1 / 9
Professional Negligence
1 / 7
Construction
1 / 9
Land Law
1 / 5
Company Law
1 / 4
Banking
1 / 21
Mergers and Acquisitions Law
1 / 5
Marketing Law
1 / 72
Agriculture
1 / 2
Consumer
1 / 14
Notary
1 / 10
Personal Injury
1 / 11
Corporate Law
1 / 3
Education
1 / 7
IT & Intellectual Property
1 / 6
Debt and Tax Law
1 / 6
Intellectual Property Law
1 / 3
Clinical Negligence
1 / 9
Driving offences
1 / 7
Charities
1 / 15
Immigration
1 / 10
Government Investigations
1 / 6
Planning Law
1 / 4
Licensing Law
1 / 11
Welfare & Benefits
1 / 13
Banking and Financial Law
1 / 5
Governance Law
1 / 6
Healthcare Law
1 / 7
Copyright Law
1 / 7
Human rights
1 / 17
Energy & Transport
1 / 30
Gambling Law
1 / 8
Regulations
1 / 14
Local
1 / 29
Housing & Property
445 / 4,772
Commercial Property
188 / 3,667
Family Law
172 / 4,224
Wills, Trusts & Probate
272 / 3,763
Crime/ Criminal Defence
169 / 2,142
Employment
200 / 3,622
Dispute Resolution
232 / 1,802
Money & Tax
189 / 1,951
Company & Commercial
292 / 4,183
Professional Negligence
166 / 1,298
Construction
106 / 854
Land Law
273 / 1,322
Company Law
195 / 970
Banking
74 / 1,032
Mergers and Acquisitions Law
85 / 433
Marketing Law
10 / 98
Agriculture
140 / 820
Consumer
240 / 4,415
Notary
107 / 849
Personal Injury
289 / 2,650
Corporate Law
162 / 843
Education
20 / 422
IT & Intellectual Property
125 / 1,114
Debt and Tax Law
152 / 787
Intellectual Property Law
127 / 625
Clinical Negligence
181 / 1,247
Driving offences
130 / 626
Charities
88 / 767
Immigration
167 / 2,284
Government Investigations
66 / 416
Planning Law
106 / 585
Licensing Law
86 / 501
Welfare & Benefits
112 / 1,050
Banking and Financial Law
22 / 218
Governance Law
40 / 272
Healthcare Law
59 / 357
Copyright Law
75 / 522
Human rights
49 / 962
Energy & Transport
40 / 511
Gambling Law
11 / 75
Regulations
143 / 2,409
National
356 / 11,165
Meet the team of Knights Professional Services Limited
Team members
No Solicitors / Paralegals / Legal experts found with that name.
Chloe Blount
Paralegal
5.0
|
1 Reviews
Meet the team of Knights Professional Services Limited
Team members
No Solicitors / Paralegals / Legal experts found with that name.
Chloe Blount
Paralegal
5.0
|
1 Reviews
Contact & Locations - Knights Professional Services Limited
Opening hours
| Monday | 08:30–17:30 |
| Tuesday | 08:30–17:30 |
| Wednesday | 08:30–17:30 |
| Thursday | 08:30–17:30 |
| Friday | 08:30–17:30 |
| Saturday | (Closed) |
| Sunday | (Closed) |
Festival House, Jessop Avenue, Cheltenham, Gloucestershire, GL50 3SH
Reviews
4.8
/5
693 Reviews
Filter your results
Star rating
Review Source
Rating
Review Source
Clients say
What clients say about Knights Professional Services Limited
The firm specialises in probate, estate distribution, leasehold/freehold purchases and property/land registry matters, with strong expertise in complex cases including Building Safety Act issues and external cladding reports. Clients value clear communication, responsiveness, efficiency and fair pricing. The team is praised for professional, objective guidance through sensitive family matters, effective liaison with other solicitors, helpfulness in expediting processes and reassuring, kind support throughout.
Pleasant to deal
Very knowledgeable
Reassuring guidance
Responsive service
Objective and kind
Efficient service
Fairly priced
Highly recommended
Professional handling
Keeps clients informed
ReviewSolicitors Review List
Anonymous
Verified
This review was submitted by a verified client of Knights Professional Services Limited.
Divorce and Settlement
Shelley was always very professional and efficient for the process which took longer than expected but NOT due to Shelley. Many responses to my emails were made within 24 hours or even the same day.
Solicitors tagged in
this review
Sarah
Excellent Experience
Over the past year James has represented me in the settlement and distribution of my late father's estate. It was very reassuring to have his expertise and guidance through difficult family issues that arose. He was responsive, objective and kind. His services were efficient and fairly priced. I would definitely recommend him.
Solicitors tagged in
this review
Joanna
Verified
This review was submitted by a verified client of Knights Professional Services Limited.
Commercial Property
Outstanding
Hayley, Emma and Tyron have been outstanding from start to finish. Not only dealing with a time sensitive case but also liaising with another challenging solicitor. I would highly recommend.
Solicitors tagged in
this review
Adrienne
Verified
This review was submitted by a verified client of Knights Professional Services Limited.
Family Law
Divorce
I found Shelley Cumbers to be friendly , professional and very knowledgeable. She explained everything very carefully and gave clear , honest advice . I found her to be very reassuring, when at times my divorce proceedings were difficult. I am very grateful for all the help and advice she gave me .
Solicitors tagged in
this review
Other Reviews
Daniel
Daniel
I used IBB LAW for a recent court case. I had Jennifer Lewin as my solicitor. She was brilliant, gave very good advice and was very reassuring. I will definitely use IBB again and again. Thank you IBB law.
Jessica Shindler-Glass
Jessica Shindler-Glass
We were expecting the sale to be quick but due to the other party, it took longer than expected. Joanne communicated with us regularly and kept us in the loop, ensuring we got the best outcomes at every stage. We felt she really fought for us to get a fair and complete outcome that fully covers us in many edge cases. We really appreciate the work she did and would highly recommend her to a friend or family member.
Dan
Dan
Faultless and wonderfully human experience from an amazing firm of solicitors. They were also instrumental in chivvying along the other solicitors in the chain, going above and beyond. Amazing, simple amazing. It was always a joy speaking with them.
A representative from Knights Professional Services Limited responded to this review
Thank you for your review. We really appreciate the feedback you have given us. We pride ourselves on the quality of service we provide and the fact that our lawyers go the extra mile for their clients. We look forward to working with you in the future.
Daniel Roe
Daniel Roe
Faultless and wonderfully human experience from an amazing firm of solicitors. They were also instrumental in chivvying along the other solicitors in the chain, going above and beyond. Amazing, simple amazing. It was always a joy speaking with them.
A representative from Knights Professional Services Limited responded to this review
Many thanks for your comments Daniel, we appreciate the positive feedback you have given us and look forward to working with you in the future.
Emma Irene Jolliffe
Emma Irene Jolliffe
Joanne has been the most helpful yet professional solicitor i have ever delt with. Before taking on my purchase she made sure i was well aware of the fees and then continued to update me as we progressed. Joanne also spoke in terms that i was able to understand, i felt confident through out the whole process. Even faced with difficult queries and opposition Joanne handled everything perfectly.
Legal experts tagged in
this review
A representative from Knights Professional Services Limited responded to this review
Thank you for your review. We really appreciate the feedback you have given us. We pride ourselves on the quality of service we provide and the fact that our lawyers go the extra mile for their clients, so it is great to hear that Joanne has proved this out.
Reviews
4.7
/5
3080 Reviews
Filter your results
Star rating
Review Source
Rating
Review Source
Clients say
What clients say about Knights Professional Services Limited
The firm specialises in probate, estate distribution, leasehold/freehold purchases and property/land registry matters, with strong expertise in complex cases including Building Safety Act issues and external cladding reports. Clients value clear communication, responsiveness, efficiency and fair pricing. The team is praised for professional, objective guidance through sensitive family matters, effective liaison with other solicitors, helpfulness in expediting processes and reassuring, kind support throughout.
Pleasant to deal
Very knowledgeable
Reassuring guidance
Responsive service
Objective and kind
Efficient service
Fairly priced
Highly recommended
Professional handling
Keeps clients informed
ReviewSolicitors Review List
Steve Murphy
divorce nightmare
Engaged this firm what a shambles so unprofessional , charges just keep coming for no progress would highly recommend to give up using this outfit totally displeased.
Solicitors tagged in
this review
Anonymous
Verified
This review was submitted by a verified client of Knights Professional Services Limited.
Divorce and Settlement
Shelley was always very professional and efficient for the process which took longer than expected but NOT due to Shelley. Many responses to my emails were made within 24 hours or even the same day.
Solicitors tagged in
this review
Tom bugg
Verified
This review was submitted by a verified client of Knights Professional Services Limited.
Shelley Cumbers
Pleasure to deal with and very knowledgeable
Solicitors tagged in
this review
Sarah
Excellent Experience
Over the past year James has represented me in the settlement and distribution of my late father's estate. It was very reassuring to have his expertise and guidance through difficult family issues that arose. He was responsive, objective and kind. His services were efficient and fairly priced. I would definitely recommend him.
Solicitors tagged in
this review
Joanna
Verified
This review was submitted by a verified client of Knights Professional Services Limited.
Commercial Property
Outstanding
Hayley, Emma and Tyron have been outstanding from start to finish. Not only dealing with a time sensitive case but also liaising with another challenging solicitor. I would highly recommend.
Solicitors tagged in
this review
Other Reviews
H
A client
Contacted Knights today regarding Wills and Estate and was told somebody would call me back and they didn’t. Also spoke with Devika about acting on our behalf regarding property. Gave her addresses of both properties amongst other details so would have hoped to have received quote today. This didn’t happen, I got one email asking for address of property to buy even though this was given and then another email later in the day asking for address of property we have to sell. I am dumbfounded at how poor the service is so far so after looking at reviews below, safe to say we will not be proceeding with Knights if service is so bad before we’ve even started. This is what happens when private equity companies buy up businesses and start stripping it of anything that is quality and it’s all about profits. Poor service and calibre of staff.
Tautvydas
Tautvydas
Excellent service from start to finish
Ian
Ian
My mother recently passed away and IBB (now Knights) were holding her papers, I started the request a month ago and I am still waiting for them to locate the papers. I keep being told “we cannot locate the papers currently as the archives have moved and nobody knows the new system”, blah blah, I am starting to think “can’t locate” equates to LOST! Shocking…
Daniel
Daniel
I used IBB LAW for a recent court case. I had Jennifer Lewin as my solicitor. She was brilliant, gave very good advice and was very reassuring. I will definitely use IBB again and again. Thank you IBB law.
Timothy
Timothy
Laurence, Julie and the team at IBB Law spared no effort in helping us successfully complete our purchase before the stamp duty increase, despite a tight timeline. Client service and responsiveness was 10/10 and we greatly appreciated their guidance as first time buyers. Can’t recommend them highly enough!
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