Russell - Cooke Llp

I engaged Russell-Cooke to assist with a complex property and estate matter and was ultimately very disappointed with the service I received. My expectation was that I would receive clear strategic advice, practical guidance, and efficient legal representation focused on achieving a resolution. Instead, I experienced a process that felt overly focused on lengthy correspondence and repeated drafting, with little tangible progress toward the outcome we were seeking. A significant concern was value for money. Drafts often required substantial revisions before they reflected our instructions, and it frequently felt as though we were contributing much of the strategic thinking ourselves while continuing to incur high legal fees. Despite raising concerns about costs and asking for a clearer strategy, I did not feel those concerns were adequately addressed. What disappointed me most was the lack of a clear roadmap. Rather than setting out a defined strategy, likely scenarios, costs, and recommended next steps, the matter seemed to proceed incrementally, resulting in increasing fees without corresponding progress. I appreciate that legal disputes can be complex and that outcomes cannot be guaranteed. However, clients should reasonably expect efficient advice, strong strategic leadership, transparent cost management, and work product that reflects the fees being charged. In my experience, those expectations were not met. Based on my experience, I cannot recommend Russell-Cooke and would encourage prospective clients to ensure they have a clearly defined strategy, scope of work, and cost expectations before engaging the firm. We worked with Andrew Bird initially and to dispute matters moved onto Alison Regan. Quite honestly we did a better job as opposed to thousands of dollars spent.

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Alison Jane Regan

I definitely wouldn't recommend this firm. When back and forth for month's, only for them to then increase the fixed fee by 3 times the initial amount mentioned. They dealt with my case previously (Nathan) and he was very good, but my second dealing with them has been a joke (Matt). The firm also asked me to top up their retainer because we had a received favourable outcome, after a fixed fee was agreed, which again is beyond me.

I recently had the pleasure of working with Mr. Jahmaya Burke, a senior associate at Russell, during our first property purchase. From the moment we engaged with him, Jahmaya demonstrated exceptional professionalism and expertise that truly made a difference in our experience. We were initially overwhelmed by the complexities of purchasing a property valued at $1 million, especially when it came to navigating the intricacies of the share acquisition. However, Jahmaya made everything straightforward and manageable. He took the time to explain every detail and was always available to answer our questions, ensuring we felt confident throughout the process. One of the most significant benefits was his strategic guidance, which helped us leverage our base savings to save an incredible £78,000 on stamp duty! Jahmaya went above and beyond in every aspect of the transaction, and his dedication and attention to detail did not go unnoticed. We are incredibly grateful for his support and highly recommend him to anyone looking for a knowledgeable and reliable property advisor. Thank you, Jahmaya, for making our first hmo purchase a reality. shyam

I recently had the pleasure of working with Mr. Jahmaya Burke, a senior associate at Russell, during our first property purchase. From the moment we engaged with him, Jahmaya demonstrated exceptional professionalism and expertise that truly made a difference in our experience. We were initially overwhelmed by the complexities of purchasing a property valued at $1 million, especially when it came to navigating the intricacies of the share acquisition. However, Jahmaya made everything straightforward and manageable. He took the time to explain every detail and was always available to answer our questions, ensuring we felt confident throughout the process. One of the most significant benefits was his strategic guidance, which helped us leverage our base savings to save an incredible £78,000 on stamp duty! Jahmaya went above and beyond in every aspect of the transaction, and his dedication and attention to detail did not go unnoticed. We are incredibly grateful for his support and highly recommend him to anyone looking for a knowledgeable and reliable property advisor. Thank you, Jahmaya, for making our first hmo purchase a reality. shyam

I found the service extremely poor. I had to chase for a response five times for one project and am still awaiting a response for my second project despite 5 emails just asking for an update. A real shame as my experience with one of their previous Associates, Sophie Cooke, had been really good. A case of over promising and under delivering. It also means that I won’t use my preferred funder Castle Trust Bank in future as they are their retained solicitors. The worst service I have ever received from a firm of solicitors