Jonathan
Sale of business
Excellent professional advise, great attention to detail and a willingness to ensure that all was completed by a very tight deadline.
Solicitors tagged in
this review
Debenhams Ottaway LLP
Housing & Property
|
306 Total Company Reviews
Housing & Property
|
306 Total Company Reviews
The Corn Works, Station Road, Radlett, Hertfordshire, WD7 8JY
Not accepting new clients via ReviewSolicitors
The Corn Works, Station Road, Radlett, Hertfordshire, WD7 8JY
Regulated by:
The Solicitors Regulation Authority
Regulator ID: 568531
ReviewSolicitors Suitability Check
See availability
Expertise
Costs
In your own words, tell us what you need help with and we’ll show you how this law firm may be able to assist, based on their experience and client feedback.
Please enter a search query before checking suitability.
Our AI couldn’t identify the legal issue in that search 🤔 Try describing the legal problem in a different way.
Debenhams Ottaway LLP only have 306 reviews listed.
More Top-Rated and highly recommended law firms:
You may want to discover a firm with an established and proven reputation on ReviewSolicitors
Debenhams Ottaway LLP Review Scores & Client Satisfaction Overview
Excellent
Value for
Money
Money
Value for money
10%
above national average
About this score
This rating is based on verified client feedback and compares how this firm’s value for money is perceived against the national average. In legal services, value for money is not about being the cheapest option, but about whether clients feel the service, expertise, and outcome justified the cost. This comparison helps place client experiences in context when choosing a law firm.
Success
Rate
Rate
Satisfied with outcome
17%
above national average
About this score
This rating is based on client feedback and compares how satisfied people were with the result of their legal matter against the national average for similar legal services. While every case is different and outcomes can depend on the law, the facts, and decisions made by courts or tribunals, this comparison is designed to be like for like.
When a firm has a large number of reviews, individual case differences tend to balance out over time. This makes the national average a useful benchmark for understanding how often clients feel the result achieved was fair and appropriate for their situation. Even small differences from the average can therefore reflect a meaningful difference in the overall standard of legal service provided.
Would
Recommend
Recommend
Would recommend to friends and family
18%
above national average
About this score
This score shows how likely clients are to recommend this law firm to friends or family, based on verified reviews and compared with the national average. In legal matters, recommendations are usually based on trust, clarity of advice, and how supported clients felt throughout their case. This comparison helps show how consistently a firm meets those expectations.
Communication
4.9/5
Initial Impressions
4.9/5
Approachability
4.9/5
Documentation Accuracy
4.9/5
Legal Knowledge
4.9/5
Value for money
4.6/5
Accreditations
Debenhams Ottaway LLP are accredited by
Trading names:
•
Debenhams Ottaway
Description
We are a multi-service, innovative law firm based in Hertfordshire, known for delivering clients outstanding service and our award winning legal advice. We are proud of our past, progressive in our outlook and unrelenting in our dedication to growth through doing more for our people, our personal and business clients and our communities.
Rankings by area of expertise
The rankings below show the areas of expertise that Debenhams Ottaway LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
Debenhams Ottaway LLP Review Scores & Client Satisfaction Overview
Excellent
Value for
Money
Money
Value for money
9%
above national average
About this score
This rating is based on verified client feedback and compares how this firm’s value for money is perceived against the national average. In legal services, value for money is not about being the cheapest option, but about whether clients feel the service, expertise, and outcome justified the cost. This comparison helps place client experiences in context when choosing a law firm.
9% above
national average
Success
Rate
Rate
Satisfied with outcome
16%
above national average
About this score
This rating is based on client feedback and compares how satisfied people were with the result of their legal matter against the national average for similar legal services. While every case is different and outcomes can depend on the law, the facts, and decisions made by courts or tribunals, this comparison is designed to be like for like.
When a firm has a large number of reviews, individual case differences tend to balance out over time. This makes the national average a useful benchmark for understanding how often clients feel the result achieved was fair and appropriate for their situation. Even small differences from the average can therefore reflect a meaningful difference in the overall standard of legal service provided.
16% above
national average
Would
Recommend
Recommend
Would recommend to friends and family
18%
above national average
About this score
This score shows how likely clients are to recommend this law firm to friends or family, based on verified reviews and compared with the national average. In legal matters, recommendations are usually based on trust, clarity of advice, and how supported clients felt throughout their case. This comparison helps show how consistently a firm meets those expectations.
18% above
national average
Communication
4.9/5
Initial Impressions
4.9/5
Approachability
4.9/5
Documentation Accuracy
4.9/5
Legal Knowledge
4.9/5
Value for money
4.6/5
Accreditations
Debenhams Ottaway LLP are accredited by
Trading names:
•
Debenhams Ottaway
Description
We are a multi-service, innovative law firm based in Hertfordshire, known for delivering clients outstanding service and our award winning legal advice. We are proud of our past, progressive in our outlook and unrelenting in our dedication to growth through doing more for our people, our personal and business clients and our communities.
Rankings by area of expertise
The rankings below show the areas of expertise that Debenhams Ottaway LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
Housing & Property
1 / 3
Family Law
1 / 2
Wills, Trusts & Probate
1 / 1
Inheritance Law
1 / 1
Commercial Property
1 / 3
Litigation
1 / 1
Court of Protection and Deputyship
1 / 1
Elder Law
1 / 1
Dispute Resolution
1 / 1
Professional Negligence
1 / 1
Asset Management
1 / 1
Land Law
1 / 1
Business Law
1 / 1
Contract Law
1 / 1
Employment
1 / 2
Debt and Tax Law
1 / 5
Charities
1 / 2
Child Law
1 / 1
Consumer
1 / 3
Company & Commercial
1 / 3
Auction Law
1 / 1
Health and Welfare Law
1 / 2
Insurance Law
1 / 5
Banking
1 / 1
International Business Law
1 / 2
Company Law
1 / 1
Equity Law
1 / 3
IT & Intellectual Property
1 / 1
Pensions Law
1 / 1
Care Law
1 / 5
Equality Law
1 / 1
Corporate Law
1 / 1
Healthcare Law
1 / 1
Injunctions Law
1 / 1
LGBT Law
1 / 3
Planning Law
1 / 1
Administrative Law
1 / 1
Clinical Negligence
1 / 1
Copyright Law
1 / 2
Disability Law
1 / 1
Enforcement Law
1 / 5
Fraud Law
1 / 1
Governance Law
1 / 1
Government Investigations
1 / 2
Information Law
1 / 1
Defamation Law
1 / 1
Discrimination Law
1 / 1
Domestic Violence Law
1 / 1
Intellectual Property Law
1 / 3
Nuisance Law
1 / 1
Bribery and Corruption Law
1 / 1
Fire Safety Law
1 / 1
International Enforcement of Judgments
1 / 1
International Law
1 / 1
National Insurance Law
1 / 4
Pharmaceutical Law
1 / 1
Social Law
1 / 1
Surveillance Law
1 / 1
White Collar Crime
1 / 1
Local
1 / 3
Housing & Property
624 / 4,769
Family Law
410 / 4,221
Wills, Trusts & Probate
445 / 3,760
Inheritance Law
130 / 676
Commercial Property
313 / 3,667
Litigation
135 / 878
Court of Protection and Deputyship
125 / 575
Elder Law
75 / 314
Dispute Resolution
339 / 1,801
Professional Negligence
119 / 1,297
Asset Management
44 / 392
Land Law
192 / 1,321
Business Law
84 / 459
Contract Law
172 / 1,427
Employment
256 / 3,621
Debt and Tax Law
118 / 785
Charities
145 / 770
Child Law
239 / 1,638
Consumer
221 / 4,416
Company & Commercial
261 / 4,185
Auction Law
61 / 286
Health and Welfare Law
29 / 185
Insurance Law
84 / 663
Banking
130 / 1,031
International Business Law
16 / 209
Company Law
133 / 969
Equity Law
107 / 570
IT & Intellectual Property
182 / 1,113
Pensions Law
68 / 486
Care Law
99 / 532
Equality Law
137 / 1,097
Corporate Law
123 / 842
Healthcare Law
45 / 356
Injunctions Law
125 / 932
LGBT Law
40 / 234
Planning Law
94 / 585
Administrative Law
27 / 209
Clinical Negligence
150 / 1,246
Copyright Law
56 / 522
Disability Law
94 / 602
Enforcement Law
79 / 574
Fraud Law
63 / 514
Governance Law
32 / 273
Government Investigations
47 / 417
Information Law
31 / 338
Defamation Law
43 / 261
Discrimination Law
71 / 496
Domestic Violence Law
144 / 897
Intellectual Property Law
80 / 623
Nuisance Law
44 / 235
Bribery and Corruption Law
48 / 411
Fire Safety Law
28 / 180
International Enforcement of Judgments
25 / 152
International Law
49 / 377
National Insurance Law
75 / 423
Pharmaceutical Law
7 / 95
Social Law
32 / 224
Surveillance Law
26 / 164
White Collar Crime
38 / 203
National
277 / 11,165
Contact & Locations - Debenhams Ottaway LLP
The Corn Works, Station Road, Radlett, Hertfordshire, WD7 8JY
Reviews
4.9
/5
119 Reviews
Filter your results
Star rating
Rating
Clients say
What clients say about Debenhams Ottaway LLP
Clients praise the firm’s expertise across property, probate, wills, family and commercial law, noting clear, detailed legal advice and efficient, timely execution. Valued soft skills include clear communication, responsiveness, professionalism, empathy, patience and a personable, client-centred approach. Repeated use and recommendations indicate strong trust and consistency. Negative comments are limited: confusion about who was handling a case and a delayed/unresolved mediation left some clients frustrated; one client criticised an irrelevant, patronising survey question. Overall feedback is overwhelmingly positive but highlights occasional communication/ownership and process follow-up gaps.
clear communication
timely completion
helpful staff
professional service
knowledgeable solicitors
compassionate handling
efficient execution
cost clarity
confusing contact
irrelevant survey
ReviewSolicitors Review List
Jonathan
Great Solicitor
As local Estate Agents down the road at Aitchisons, we are often asked to recommend a good conveyancer. With DB looking after you , you have nothing to worry about. Great service, communication and speed. Keep it up !
Solicitors tagged in
this review
Ahmed
Housing & Property
Asking for money several month afters end of service
I was about to use their service to buy a house, and had to cancel the process in the middle. And notified them and everything was settled. Only 6 months after I started receiving emails from them to pay outstanding invoice and when asked why, they say because they charged me 450GBP for the environment search that they applied for during the process and later learned it costs more. Which is weird and unacceptable. How come they come they didn't know that before applying for the searches? and how come they assume I am okay to be charged more without telling me before hand? For this alone I wouldn't recommend them as this kinda of behavior feels like scam
Solicitors tagged in
this review
A representative from Debenhams Ottaway LLP responded to this review
Dear Ahmed. Thank you for taking the time to leave your review. I am sorry to hear that your purchase didn’t go ahead. I know how frustrating and disappointing this can be. Providing great client service is very important to the team at Debenhams Ottaway. If you would like to understand why we delayed sending you the invoice for the searches, I would be very happy to explain. Please contact me, Julia Taylor, on 01727 738257.
Stuart
Housing & Property
Incredible service in challenging times
I would like to share with anyone who reads this review what I effectively wrote to our solicitor and her team we were tremendously lucky to have on our side at Debenhams Ottaway... In addition to yourself (Ruth Boulton), I would also like to share with you just how fantastic your colleagues Karen (Harding), Natalie (Clarke) and Lisa (Ambler) are. They really are an absolute credit to Debenhams Ottaway and the profession. We found Karen to be very friendly, responsive, professional and very good counsel for us as we struggled through a frustrating previous chain that all started in June last year. Not only did she quickly ready us for sale on our first buyer, but also readied us for our purchase on the first property as well as getting us pretty much ready for our sale with our second buyer after we lost our first one! Fast forward. Your firm along with the wider society went into lockdown. We then find a house that we think could be an amazing home for our family for the next 30 years, and we need to move quickly on it. The logistical challenges of multiple parties working on reduced staff capacity and often working from home, this could all have been a disaster! Firstly Ruth, we would like you to know how grateful we were that you were able to prepare your report so quickly and efficiently in very difficult circumstances. I would like to make a special mention for Natalie, who was our main contact throughout this immensely challenging time. Natalie has been simply incredible for us. She has always been available, communicative, professional, consultative and empathetic. She had to deal with so many difficulties generated by other parties in our chain. And Natalie has had to deal with us and what all this was doing to us! Natalie is the very definition of going above and beyond, she is a credit to the firm and to the profession. We are very lucky to have had her as our link! I’d also like to mention Lisa, with whom we had our main contact during Exchange and Completion. There was a very tight turnaround in between Exchange and Completion - magnified by the context of lockdown. Yet Lisa was very responsive and diligent with all that was involved with the Completion statement. Overall, I would urge anyone to choose this team at Debenhams Ottaway for buying/selling your home. It is critically important to have high quality, responsive, reliable and empathetic solicitors in your corner.
Anne
Karen is someone in whom we have considerable trust.
Karen is a highly efficient solicitor who guided us through the conveyancing process in a very friendly and professional manner.
Solicitors tagged in
this review
Other Reviews
Sally Williams
Buying and selling your home
I have now used Debenhams Ottaway for two property sales, and had absolute confidence in the attention to detail and advice throughout the process in both cases.
ME
Wills, trusts, inheritance and probate
Professional firm with helpful advice and smooth execution.
Sue
Family law and divorce
Outstanding solicitors,highly recommend.
Stephanie Dennis
Buying and selling your home
Karen Harding was approachable, informative and quick. I would definitely use her in the future.
Simon and Sam Radlett
Buying and selling your home
Karen and Lisa were always on hand to answer my questions a nd were a pleasure to deal with.
Reviews
4.9
/5
306 Reviews
Filter your results
Star rating
Rating
Clients say
What clients say about Debenhams Ottaway LLP
Clients praise the firm’s expertise across property, probate, wills, family and commercial law, noting clear, detailed legal advice and efficient, timely execution. Valued soft skills include clear communication, responsiveness, professionalism, empathy, patience and a personable, client-centred approach. Repeated use and recommendations indicate strong trust and consistency. Negative comments are limited: confusion about who was handling a case and a delayed/unresolved mediation left some clients frustrated; one client criticised an irrelevant, patronising survey question. Overall feedback is overwhelmingly positive but highlights occasional communication/ownership and process follow-up gaps.
clear communication
timely completion
helpful staff
professional service
knowledgeable solicitors
compassionate handling
efficient execution
cost clarity
confusing contact
irrelevant survey
ReviewSolicitors Review List
Jonathan
Sale of business
Excellent professional advise, great attention to detail and a willingness to ensure that all was completed by a very tight deadline.
Solicitors tagged in
this review
Vhd
Employment
Lack of professionalism, they just after your money
I was a client to Michael Karrigan an employment solicitor at this firm, be very very careful about them as they plot against you to take as much money as they can take from you , a lot of trick a lot of hidden charges and if you question them or refuse to pay what you don’t owe them they send bailiffs at your door , I would avoid this company at any price . Stay away there is lack of client care , morality , integrity, extremely bad
Solicitors tagged in
this review
Jonathan
Great Solicitor
As local Estate Agents down the road at Aitchisons, we are often asked to recommend a good conveyancer. With DB looking after you , you have nothing to worry about. Great service, communication and speed. Keep it up !
Solicitors tagged in
this review
Nicola
Friendly and helpful
Always replied to calls or emails promptly. Friendly and helpful staff.
Sandra
Professional and efficient
My matter was dealt with quickly and efficiently and as well as direct contact with the lawyer, the support staff were equally as professional and efficient
Other Reviews
John Smith
Buying and selling your home
A wholly excellent performance from Debenhams Ottaway, St Albans. I felt
Sally Williams
Buying and selling your home
I have now used Debenhams Ottaway for two property sales, and had absolute confidence in the attention to detail and advice throughout the process in both cases.
Jeff
Wills, trusts, inheritance and probate
I appreciated the clear concise steps to be taken and the expected time line for task completion.
ME
Wills, trusts, inheritance and probate
Professional firm with helpful advice and smooth execution.
Sue
Family law and divorce
Outstanding solicitors,highly recommend.
Can This Law Firm Assist You?
Find the best legal expertise in the field, tailored to your needs. Assess availability, delve into specialist knowledge, and make informed decisions with transparency of cost.
Law firms are ranked based on past client experience. They can be evaluated by value, quality, and ethical standards, helping you find the firm you need.
See availability
Check expertise
Estimate Costs
