Debenhams Ottaway LLP

4.9 | 98 Reviews 98 Reviews | Housing & Property

339 Total Company Reviews

Housing & Property |

339 Total Company Reviews Housing & Property |

339 Total Company Reviews

The Corn Works, Station Road, Radlett, Hertfordshire, WD7 8JY

01923857171

Not accepting new clients via ReviewSolicitors

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 568531

Debenhams Ottaway LLP |

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Debenhams Ottaway LLP only have 339 reviews listed.

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4.9

Excellent

98 Reviews

Value for
Money

Success
Rate

Would
Recommend

Communication 4.9/5

Initial Impressions 4.9/5

Approachability 4.9/5

Documentation Accuracy 4.9/5

Legal Knowledge 4.9/5

Value for money 4.7/5

Accreditations

Trading names:

• Debenhams Ottaway

Description

We are a multi-service, innovative law firm based in Hertfordshire, known for delivering clients outstanding service and our award winning legal advice. We are proud of our past, progressive in our outlook and unrelenting in our dedication to growth through doing more for our people, our personal and business clients and our communities.

Rankings by area of expertise

Local 1 / 3

National 263 / 11,168

Contact details

01923857171

lawyers@debenhamsottaway.co.uk

www.debenhamsottaway.co.uk

The Corn Works, Station Road, Radlett, Hertfordshire, WD7 8JY

Debenhams Ottaway LLP

4.9 | 339 Reviews

This law firm has 2 branches

Head office

Ivy House, 107 St. Peters Street, St. Albans, Hertfordshire, AL1 3EW

21 Solicitors

Visit

The Corn Works, Station Road, Radlett, WD7 8JY

4 Solicitors

Clients say

Clients praise the firm’s breadth of specialisms—wills, probate, conveyancing, employment, family, insolvency and commercial/property work—highlighting clear legal expertise and efficient, pragmatic solutions. Valued soft skills include professionalism, friendliness, responsiveness, clear communication, empathy in difficult situations and attentive, supportive client care. Repeated use and strong recommendations are common. Negative feedback is limited but includes occasional delays, confusion about who is handling a case, too much legal jargon, and at least one unresolved mediation outcome that left clients frustrated.

Professional service

Knowledgeable staff

Responsive communication

Friendly manner

Efficient process

Clear fees

Supportive approach

Stressful outcomes

Confusing contact

Lengthy timings

Ahmed

11 Feb 2021

Housing & Property

Asking for money several month afters end of service

I was about to use their service to buy a house, and had to cancel the process in the middle. And notified them and everything was settled. Only 6 months after I started receiving emails from them to pay outstanding invoice and when asked why, they say because they charged me 450GBP for the environment search that they applied for during the process and later learned it costs more. Which is weird and unacceptable. How come they come they didn't know that before applying for the searches? and how come they assume I am okay to be charged more without telling me before hand? For this alone I wouldn't recommend them as this kinda of behavior feels like scam

Solicitors tagged in
this review

Karen Ann Harding

A representative from Debenhams Ottaway LLP responded to this review

03/03/2021

Dear Ahmed. Thank you for taking the time to leave your review. I am sorry to hear that your purchase didn’t go ahead. I know how frustrating and disappointing this can be. Providing great client service is very important to the team at Debenhams Ottaway. If you would like to understand why we delayed sending you the invoice for the searches, I would be very happy to explain. Please contact me, Julia Taylor, on 01727 738257.

Stuart

13 Jul 2020

Housing & Property

Incredible service in challenging times

I would like to share with anyone who reads this review what I effectively wrote to our solicitor and her team we were tremendously lucky to have on our side at Debenhams Ottaway... In addition to yourself (Ruth Boulton), I would also like to share with you just how fantastic your colleagues Karen (Harding), Natalie (Clarke) and Lisa (Ambler) are. They really are an absolute credit to Debenhams Ottaway and the profession. We found Karen to be very friendly, responsive, professional and very good counsel for us as we struggled through a frustrating previous chain that all started in June last year. Not only did she quickly ready us for sale on our first buyer, but also readied us for our purchase on the first property as well as getting us pretty much ready for our sale with our second buyer after we lost our first one! Fast forward. Your firm along with the wider society went into lockdown. We then find a house that we think could be an amazing home for our family for the next 30 years, and we need to move quickly on it. The logistical challenges of multiple parties working on reduced staff capacity and often working from home, this could all have been a disaster! Firstly Ruth, we would like you to know how grateful we were that you were able to prepare your report so quickly and efficiently in very difficult circumstances. I would like to make a special mention for Natalie, who was our main contact throughout this immensely challenging time. Natalie has been simply incredible for us. She has always been available, communicative, professional, consultative and empathetic. She had to deal with so many difficulties generated by other parties in our chain. And Natalie has had to deal with us and what all this was doing to us! Natalie is the very definition of going above and beyond, she is a credit to the firm and to the profession. We are very lucky to have had her as our link! I’d also like to mention Lisa, with whom we had our main contact during Exchange and Completion. There was a very tight turnaround in between Exchange and Completion - magnified by the context of lockdown. Yet Lisa was very responsive and diligent with all that was involved with the Completion statement. Overall, I would urge anyone to choose this team at Debenhams Ottaway for buying/selling your home. It is critically important to have high quality, responsive, reliable and empathetic solicitors in your corner.

Solicitors tagged in
this review

Ruth Louise Boulton

Karen Ann Harding

Anonymous

6 Aug 2026

Housing & Property

Buying and selling your home

Ruth was very approachable and gave correct advise

C Townsend

10 Jul 2026

Buying and selling your home

Third time we have dealt with Debenhams Ottaway and second time with Ms Natalie Clarke over the last 6 mths, as handled a probate sale for our family, and also our recent property purchase. Very responsive, professional advice and swift in action. A pleasure to work with..

Chris

29 Jun 2026

Buying and selling your home

Good service overall. Stuart and Laila’s calm, gentle and knowledgeable advice was very welcome during what was a very difficult life transition for me. Thank you

Anonymous

28 Jun 2026

Buying and selling your home

The process was smooth from the outset. Fees were fixed and clearly laid out. All communications were prompt and accurate, with additional explanations provided when required.

Anonymous

26 Jun 2026

Buying and selling your home

We have dealt with the firm for our wills, my mother in laws' will and then probate, and now for selling our property in North London. We have always found the service very professional and friendly.

Clients say

Professional service

Knowledgeable staff

Responsive communication

Friendly manner

Efficient process

Clear fees

Supportive approach

Stressful outcomes

Confusing contact

Lengthy timings

Jonathan

31 Oct 2024

Sale of business

Excellent professional advise, great attention to detail and a willingness to ensure that all was completed by a very tight deadline.

Solicitors tagged in
this review

James Brawn

Vhd

1 Oct 2023

Employment

Lack of professionalism, they just after your money

I was a client to Michael Karrigan an employment solicitor at this firm, be very very careful about them as they plot against you to take as much money as they can take from you , a lot of trick a lot of hidden charges and if you question them or refuse to pay what you don’t owe them they send bailiffs at your door , I would avoid this company at any price . Stay away there is lack of client care , morality , integrity, extremely bad

Solicitors tagged in
this review

Michael Patrick Kerrigan

Jonathan

3 Mar 2023

Great Solicitor

As local Estate Agents down the road at Aitchisons, we are often asked to recommend a good conveyancer. With DB looking after you , you have nothing to worry about. Great service, communication and speed. Keep it up !

Solicitors tagged in
this review

Ruth Louise Boulton

Nicola

23 Feb 2021

Friendly and helpful

Always replied to calls or emails promptly. Friendly and helpful staff.

Sandra

19 Feb 2021

Professional and efficient

My matter was dealt with quickly and efficiently and as well as direct contact with the lawyer, the support staff were equally as professional and efficient

Anonymous

6 Aug 2026

Other

Good friendly, hand accessible service. I was helped to better understand the Lasting Powers of Attorney and guided through each step of the process.

Anonymous

6 Aug 2026

Housing & Property

Buying and selling your home

Ruth was very approachable and gave correct advise

Penny Macnamara

31 Jul 2026

Buying and selling your home

We have always received the high level of professional service one would hope for from a solicitor's practice.

Malcolm Joseph

30 Jul 2026

Litigation and dispute resolution

I cannot recommend Debenhams Ottaway highly enough, but especially Juliet Schalker. If anybody requires legal advice Juliet is the person to turn to. Her friendly approach, professional knowledge and manner stands her apart from all other legal companies I have dealt with.

John Graham Cowie

30 Jul 2026

Wills, trusts, inheritance and probate

I am satisfied with the final version of my current will. It was prepared whilst my health was under investigation and took longer than I had hoped. However the end result meets my requirements EXACTLY at this time! Thank you Hannah and Sophia.

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Debenhams Ottaway LLP

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