Patrick
Worked well
Despite the pandemic the video call worked well and gave TK the opportunity to explain the process of Will making.
Debenhams Ottaway LLP
Wills, Trusts & Probate
|
339 Total Company Reviews
Wills, Trusts & Probate
|
339 Total Company Reviews
The Corn Works, Station Road, Radlett, Hertfordshire, WD7 8JY
Not accepting new clients via ReviewSolicitors
The Corn Works, Station Road, Radlett, Hertfordshire, WD7 8JY
Regulated by:
The Solicitors Regulation Authority
Regulator ID: 568531
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Debenhams Ottaway LLP Review Scores & Client Satisfaction Overview
Excellent
Value for
Money
Money
Value for money
8%
above national average
About this score
This rating is based on verified client feedback and compares how this firm’s value for money is perceived against the national average. In legal services, value for money is not about being the cheapest option, but about whether clients feel the service, expertise, and outcome justified the cost. This comparison helps place client experiences in context when choosing a law firm.
Success
Rate
Rate
Satisfied with outcome
18%
above national average
About this score
This rating is based on client feedback and compares how satisfied people were with the result of their legal matter against the national average for similar legal services. While every case is different and outcomes can depend on the law, the facts, and decisions made by courts or tribunals, this comparison is designed to be like for like.
When a firm has a large number of reviews, individual case differences tend to balance out over time. This makes the national average a useful benchmark for understanding how often clients feel the result achieved was fair and appropriate for their situation. Even small differences from the average can therefore reflect a meaningful difference in the overall standard of legal service provided.
Would
Recommend
Recommend
Would recommend to friends and family
19%
above national average
About this score
This score shows how likely clients are to recommend this law firm to friends or family, based on verified reviews and compared with the national average. In legal matters, recommendations are usually based on trust, clarity of advice, and how supported clients felt throughout their case. This comparison helps show how consistently a firm meets those expectations.
Communication
4.9/5
Initial Impressions
4.9/5
Approachability
4.9/5
Documentation Accuracy
4.9/5
Legal Knowledge
4.9/5
Value for money
4.5/5
Accreditations
Debenhams Ottaway LLP are accredited by
Trading names:
•
Debenhams Ottaway
Description
We are a multi-service, innovative law firm based in Hertfordshire, known for delivering clients outstanding service and our award winning legal advice. We are proud of our past, progressive in our outlook and unrelenting in our dedication to growth through doing more for our people, our personal and business clients and our communities.
Rankings by area of expertise
The rankings below show the areas of expertise that Debenhams Ottaway LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
Debenhams Ottaway LLP Review Scores & Client Satisfaction Overview
Excellent
Value for
Money
Money
Value for money
9%
above national average
About this score
This rating is based on verified client feedback and compares how this firm’s value for money is perceived against the national average. In legal services, value for money is not about being the cheapest option, but about whether clients feel the service, expertise, and outcome justified the cost. This comparison helps place client experiences in context when choosing a law firm.
9% above
national average
Success
Rate
Rate
Satisfied with outcome
16%
above national average
About this score
This rating is based on client feedback and compares how satisfied people were with the result of their legal matter against the national average for similar legal services. While every case is different and outcomes can depend on the law, the facts, and decisions made by courts or tribunals, this comparison is designed to be like for like.
When a firm has a large number of reviews, individual case differences tend to balance out over time. This makes the national average a useful benchmark for understanding how often clients feel the result achieved was fair and appropriate for their situation. Even small differences from the average can therefore reflect a meaningful difference in the overall standard of legal service provided.
16% above
national average
Would
Recommend
Recommend
Would recommend to friends and family
18%
above national average
About this score
This score shows how likely clients are to recommend this law firm to friends or family, based on verified reviews and compared with the national average. In legal matters, recommendations are usually based on trust, clarity of advice, and how supported clients felt throughout their case. This comparison helps show how consistently a firm meets those expectations.
18% above
national average
Communication
4.9/5
Initial Impressions
4.9/5
Approachability
4.9/5
Documentation Accuracy
4.9/5
Legal Knowledge
4.9/5
Value for money
4.6/5
Accreditations
Debenhams Ottaway LLP are accredited by
Trading names:
•
Debenhams Ottaway
Description
We are a multi-service, innovative law firm based in Hertfordshire, known for delivering clients outstanding service and our award winning legal advice. We are proud of our past, progressive in our outlook and unrelenting in our dedication to growth through doing more for our people, our personal and business clients and our communities.
Rankings by area of expertise
The rankings below show the areas of expertise that Debenhams Ottaway LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
Housing & Property
1 / 3
Wills, Trusts & Probate
1 / 1
Dispute Resolution
1 / 1
Employment
1 / 2
Commercial Property
1 / 16
Family Law
1 / 2
Litigation
1 / 1
Company & Commercial
1 / 21
Corporate Law
1 / 1
Court of Protection and Deputyship
1 / 1
Contract Law
1 / 1
Administrative Law
1 / 2
Asset Management
1 / 8
Auction Law
1 / 2
Banking
1 / 1
Bribery and Corruption Law
1 / 1
Business Law
1 / 1
Care Law
1 / 5
Charities
1 / 2
Child Law
1 / 1
Clinical Negligence
1 / 5
Company Law
1 / 1
Consumer
1 / 3
Copyright Law
1 / 4
Debt and Tax Law
1 / 5
Defamation Law
1 / 1
Disability Law
1 / 1
Discrimination Law
1 / 2
Domestic Violence Law
1 / 4
Elder Law
1 / 1
Enforcement Law
1 / 5
Equality Law
1 / 8
Equity Law
1 / 3
Fire Safety Law
1 / 1
Fraud Law
1 / 1
Governance Law
1 / 1
Government Investigations
1 / 2
Health and Welfare Law
1 / 2
Healthcare Law
1 / 3
IT & Intellectual Property
1 / 1
Information Law
1 / 3
Inheritance Law
1 / 1
Injunctions Law
1 / 1
Insurance Law
1 / 7
Intellectual Property Law
1 / 5
International Business Law
1 / 2
International Enforcement of Judgments
1 / 9
International Law
1 / 1
LGBT Law
1 / 3
Land Law
1 / 1
National Insurance Law
1 / 5
Nuisance Law
1 / 1
Pensions Law
1 / 7
Pharmaceutical Law
1 / 3
Planning Law
1 / 1
Professional Negligence
1 / 8
Social Law
1 / 1
Surveillance Law
1 / 10
White Collar Crime
1 / 1
Local
1 / 3
Housing & Property
628 / 4,773
Wills, Trusts & Probate
446 / 3,799
Dispute Resolution
265 / 1,807
Employment
256 / 3,623
Commercial Property
220 / 3,669
Family Law
398 / 4,222
Litigation
123 / 900
Company & Commercial
194 / 4,181
Corporate Law
114 / 848
Court of Protection and Deputyship
118 / 581
Contract Law
123 / 1,431
Administrative Law
30 / 214
Asset Management
37 / 397
Auction Law
64 / 287
Banking
119 / 1,033
Bribery and Corruption Law
57 / 413
Business Law
85 / 472
Care Law
102 / 536
Charities
129 / 768
Child Law
222 / 1,646
Clinical Negligence
148 / 1,248
Company Law
101 / 973
Consumer
195 / 4,418
Copyright Law
69 / 523
Debt and Tax Law
107 / 790
Defamation Law
48 / 270
Disability Law
91 / 603
Discrimination Law
71 / 501
Domestic Violence Law
111 / 900
Elder Law
77 / 321
Enforcement Law
48 / 576
Equality Law
124 / 1,098
Equity Law
93 / 569
Fire Safety Law
25 / 180
Fraud Law
61 / 517
Governance Law
34 / 272
Government Investigations
47 / 417
Health and Welfare Law
35 / 185
Healthcare Law
43 / 357
IT & Intellectual Property
168 / 1,113
Information Law
29 / 340
Inheritance Law
109 / 685
Injunctions Law
118 / 933
Insurance Law
78 / 660
Intellectual Property Law
69 / 626
International Business Law
12 / 211
International Enforcement of Judgments
20 / 153
International Law
44 / 376
LGBT Law
42 / 233
Land Law
153 / 1,326
National Insurance Law
79 / 422
Nuisance Law
40 / 235
Pensions Law
66 / 489
Pharmaceutical Law
7 / 95
Planning Law
70 / 585
Professional Negligence
95 / 1,299
Social Law
33 / 225
Surveillance Law
32 / 163
White Collar Crime
38 / 206
National
263 / 11,168
Contact & Locations - Debenhams Ottaway LLP
The Corn Works, Station Road, Radlett, Hertfordshire, WD7 8JY
Reviews
4.9
/5
66 Reviews
Filter your results
Star rating
Rating
Clients say
What clients say about Debenhams Ottaway LLP
Clients praise the firm’s breadth of specialisms—wills, probate, conveyancing, employment, family, insolvency and commercial/property work—highlighting clear legal expertise and efficient, pragmatic solutions. Valued soft skills include professionalism, friendliness, responsiveness, clear communication, empathy in difficult situations and attentive, supportive client care. Repeated use and strong recommendations are common. Negative feedback is limited but includes occasional delays, confusion about who is handling a case, too much legal jargon, and at least one unresolved mediation outcome that left clients frustrated.
Professional service
Knowledgeable staff
Responsive communication
Friendly manner
Efficient process
Clear fees
Supportive approach
Stressful outcomes
Confusing contact
Lengthy timings
ReviewSolicitors Review List
jason
Wills, Trusts & Probate
Great client service
Rachel Hyndman is an excellent lawyer who has recently written Wills for me and my wife. She clearly understands the area of Wills and trusts extremely well and found solutions to some of our more complex issues. But above all she is a delight to work with, down to earth, explaining everything carefully and in plain English.
Solicitors tagged in
this review
Other Reviews
Anonymous
Other
Good friendly, hand accessible service. I was helped to better understand the Lasting Powers of Attorney and guided through each step of the process.
John Graham Cowie
Wills, trusts, inheritance and probate
I am satisfied with the final version of my current will. It was prepared whilst my health was under investigation and took longer than I had hoped. However the end result meets my requirements EXACTLY at this time! Thank you Hannah and Sophia.
Anonymous
Wills, trusts, inheritance and probate
Theo was wonderful, very knowledgeable and friendly. Preparing wills and LPAs is rather unpleasant from an emotional perspective but he somehow made the process pleasant. He was very professional and responsive to our queries and provided us very helpful guidance throughout. I would highly recommend working with him.
Taylor
Wills, trusts, inheritance and probate
Chris provided myself and my family with exception service, he maintained regular contact with us throughout the entire process, I would recommend Chris and Debenhams Ottaway to anyone else needs legal advice.
C Townsend
Buying and selling your home
Third time we have dealt with Debenhams Ottaway and second time with Ms Natalie Clarke over the last 6 mths, as handled a probate sale for our family, and also our recent property purchase. Very responsive, professional advice and swift in action. A pleasure to work with..
Reviews
4.9
/5
339 Reviews
Filter your results
Star rating
Rating
Clients say
What clients say about Debenhams Ottaway LLP
Clients praise the firm’s breadth of specialisms—wills, probate, conveyancing, employment, family, insolvency and commercial/property work—highlighting clear legal expertise and efficient, pragmatic solutions. Valued soft skills include professionalism, friendliness, responsiveness, clear communication, empathy in difficult situations and attentive, supportive client care. Repeated use and strong recommendations are common. Negative feedback is limited but includes occasional delays, confusion about who is handling a case, too much legal jargon, and at least one unresolved mediation outcome that left clients frustrated.
Professional service
Knowledgeable staff
Responsive communication
Friendly manner
Efficient process
Clear fees
Supportive approach
Stressful outcomes
Confusing contact
Lengthy timings
ReviewSolicitors Review List
Jonathan
Sale of business
Excellent professional advise, great attention to detail and a willingness to ensure that all was completed by a very tight deadline.
Solicitors tagged in
this review
Vhd
Employment
Lack of professionalism, they just after your money
I was a client to Michael Karrigan an employment solicitor at this firm, be very very careful about them as they plot against you to take as much money as they can take from you , a lot of trick a lot of hidden charges and if you question them or refuse to pay what you don’t owe them they send bailiffs at your door , I would avoid this company at any price . Stay away there is lack of client care , morality , integrity, extremely bad
Solicitors tagged in
this review
Jonathan
Great Solicitor
As local Estate Agents down the road at Aitchisons, we are often asked to recommend a good conveyancer. With DB looking after you , you have nothing to worry about. Great service, communication and speed. Keep it up !
Solicitors tagged in
this review
Nicola
Friendly and helpful
Always replied to calls or emails promptly. Friendly and helpful staff.
Sandra
Professional and efficient
My matter was dealt with quickly and efficiently and as well as direct contact with the lawyer, the support staff were equally as professional and efficient
Other Reviews
Anonymous
Other
Good friendly, hand accessible service. I was helped to better understand the Lasting Powers of Attorney and guided through each step of the process.
Anonymous
Housing & Property
Buying and selling your home
Ruth was very approachable and gave correct advise
Penny Macnamara
Buying and selling your home
We have always received the high level of professional service one would hope for from a solicitor's practice.
Malcolm Joseph
Litigation and dispute resolution
I cannot recommend Debenhams Ottaway highly enough, but especially Juliet Schalker. If anybody requires legal advice Juliet is the person to turn to. Her friendly approach, professional knowledge and manner stands her apart from all other legal companies I have dealt with.
John Graham Cowie
Wills, trusts, inheritance and probate
I am satisfied with the final version of my current will. It was prepared whilst my health was under investigation and took longer than I had hoped. However the end result meets my requirements EXACTLY at this time! Thank you Hannah and Sophia.
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