Patrick
Worked well
Despite the pandemic the video call worked well and gave TK the opportunity to explain the process of Will making.
Debenhams Ottaway LLP
Wills, Trusts & Probate
|
363 Total Company Reviews
Wills, Trusts & Probate
|
363 Total Company Reviews
The Corn Works, Station Road, Radlett, Hertfordshire, WD7 8JY
Not accepting new clients via ReviewSolicitors
The Corn Works, Station Road, Radlett, Hertfordshire, WD7 8JY
Regulated by:
The Solicitors Regulation Authority
Regulator ID: 568531
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Debenhams Ottaway LLP Review Scores & Client Satisfaction Overview
Excellent
Value for
Money
Money
Value for money
8%
above national average
About this score
This rating is based on verified client feedback and compares how this firm’s value for money is perceived against the national average. In legal services, value for money is not about being the cheapest option, but about whether clients feel the service, expertise, and outcome justified the cost. This comparison helps place client experiences in context when choosing a law firm.
Success
Rate
Rate
Satisfied with outcome
18%
above national average
About this score
This rating is based on client feedback and compares how satisfied people were with the result of their legal matter against the national average for similar legal services. While every case is different and outcomes can depend on the law, the facts, and decisions made by courts or tribunals, this comparison is designed to be like for like.
When a firm has a large number of reviews, individual case differences tend to balance out over time. This makes the national average a useful benchmark for understanding how often clients feel the result achieved was fair and appropriate for their situation. Even small differences from the average can therefore reflect a meaningful difference in the overall standard of legal service provided.
Would
Recommend
Recommend
Would recommend to friends and family
19%
above national average
About this score
This score shows how likely clients are to recommend this law firm to friends or family, based on verified reviews and compared with the national average. In legal matters, recommendations are usually based on trust, clarity of advice, and how supported clients felt throughout their case. This comparison helps show how consistently a firm meets those expectations.
Communication
4.9/5
Initial Impressions
4.9/5
Approachability
4.9/5
Documentation Accuracy
4.9/5
Legal Knowledge
4.9/5
Value for money
4.5/5
Accreditations
Debenhams Ottaway LLP are accredited by
Trading names:
•
Debenhams Ottaway
Description
We are a multi-service, innovative law firm based in Hertfordshire, known for delivering clients outstanding service and our award winning legal advice. We are proud of our past, progressive in our outlook and unrelenting in our dedication to growth through doing more for our people, our personal and business clients and our communities.
Rankings by area of expertise
The rankings below show the areas of expertise that Debenhams Ottaway LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
Debenhams Ottaway LLP Review Scores & Client Satisfaction Overview
Excellent
Value for
Money
Money
Value for money
9%
above national average
About this score
This rating is based on verified client feedback and compares how this firm’s value for money is perceived against the national average. In legal services, value for money is not about being the cheapest option, but about whether clients feel the service, expertise, and outcome justified the cost. This comparison helps place client experiences in context when choosing a law firm.
9% above
national average
Success
Rate
Rate
Satisfied with outcome
16%
above national average
About this score
This rating is based on client feedback and compares how satisfied people were with the result of their legal matter against the national average for similar legal services. While every case is different and outcomes can depend on the law, the facts, and decisions made by courts or tribunals, this comparison is designed to be like for like.
When a firm has a large number of reviews, individual case differences tend to balance out over time. This makes the national average a useful benchmark for understanding how often clients feel the result achieved was fair and appropriate for their situation. Even small differences from the average can therefore reflect a meaningful difference in the overall standard of legal service provided.
16% above
national average
Would
Recommend
Recommend
Would recommend to friends and family
18%
above national average
About this score
This score shows how likely clients are to recommend this law firm to friends or family, based on verified reviews and compared with the national average. In legal matters, recommendations are usually based on trust, clarity of advice, and how supported clients felt throughout their case. This comparison helps show how consistently a firm meets those expectations.
18% above
national average
Communication
4.9/5
Initial Impressions
4.9/5
Approachability
4.9/5
Documentation Accuracy
4.9/5
Legal Knowledge
4.9/5
Value for money
4.6/5
Accreditations
Debenhams Ottaway LLP are accredited by
Trading names:
•
Debenhams Ottaway
Description
We are a multi-service, innovative law firm based in Hertfordshire, known for delivering clients outstanding service and our award winning legal advice. We are proud of our past, progressive in our outlook and unrelenting in our dedication to growth through doing more for our people, our personal and business clients and our communities.
Rankings by area of expertise
The rankings below show the areas of expertise that Debenhams Ottaway LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
Housing & Property
1 / 3
Wills, Trusts & Probate
1 / 1
Dispute Resolution
1 / 1
Employment
1 / 2
Commercial Property
1 / 16
Family Law
1 / 18
Litigation
1 / 3
Company & Commercial
1 / 21
Court of Protection and Deputyship
1 / 3
Corporate Law
1 / 1
Contract Law
1 / 1
Administrative Law
1 / 1
Asset Management
1 / 8
Auction Law
1 / 2
Banking
1 / 1
Bribery and Corruption Law
1 / 1
Business Law
1 / 1
Care Law
1 / 5
Charities
1 / 2
Child Law
1 / 6
Clinical Negligence
1 / 4
Company Law
1 / 1
Consumer
1 / 20
Copyright Law
1 / 4
Debt and Tax Law
1 / 5
Defamation Law
1 / 1
Disability Law
1 / 3
Discrimination Law
1 / 2
Domestic Violence Law
1 / 4
Elder Law
1 / 1
Enforcement Law
1 / 5
Equality Law
1 / 7
Equity Law
1 / 3
Fire Safety Law
1 / 1
Fraud Law
1 / 3
Governance Law
1 / 1
Government Investigations
1 / 4
Health and Welfare Law
1 / 2
Healthcare Law
1 / 3
IT & Intellectual Property
1 / 1
Information Law
1 / 3
Inheritance Law
1 / 1
Injunctions Law
1 / 1
Insurance Law
1 / 6
Intellectual Property Law
1 / 5
International Business Law
1 / 1
International Enforcement of Judgments
1 / 9
International Law
1 / 1
LGBT Law
1 / 3
Land Law
1 / 1
National Insurance Law
1 / 4
Nuisance Law
1 / 1
Pensions Law
1 / 6
Pharmaceutical Law
1 / 3
Planning Law
1 / 2
Professional Negligence
1 / 8
Social Law
1 / 1
Surveillance Law
1 / 10
White Collar Crime
1 / 1
Local
1 / 26
Housing & Property
548 / 4,699
Wills, Trusts & Probate
442 / 3,723
Dispute Resolution
270 / 1,783
Employment
240 / 3,553
Commercial Property
162 / 3,589
Family Law
384 / 4,151
Litigation
129 / 899
Company & Commercial
165 / 4,066
Court of Protection and Deputyship
118 / 579
Corporate Law
108 / 841
Contract Law
122 / 1,409
Administrative Law
31 / 215
Asset Management
33 / 393
Auction Law
64 / 286
Banking
112 / 1,011
Bribery and Corruption Law
59 / 410
Business Law
87 / 480
Care Law
103 / 535
Charities
126 / 755
Child Law
228 / 1,639
Clinical Negligence
149 / 1,224
Company Law
105 / 959
Consumer
179 / 4,319
Copyright Law
67 / 512
Debt and Tax Law
103 / 775
Defamation Law
47 / 270
Disability Law
94 / 601
Discrimination Law
71 / 494
Domestic Violence Law
114 / 894
Elder Law
75 / 324
Enforcement Law
46 / 566
Equality Law
124 / 1,076
Equity Law
90 / 569
Fire Safety Law
24 / 180
Fraud Law
55 / 514
Governance Law
35 / 269
Government Investigations
39 / 407
Health and Welfare Law
37 / 185
Healthcare Law
37 / 352
IT & Intellectual Property
163 / 1,090
Information Law
29 / 335
Inheritance Law
111 / 685
Injunctions Law
110 / 922
Insurance Law
70 / 642
Intellectual Property Law
69 / 616
International Business Law
12 / 209
International Enforcement of Judgments
20 / 150
International Law
41 / 372
LGBT Law
38 / 233
Land Law
154 / 1,310
National Insurance Law
72 / 416
Nuisance Law
36 / 231
Pensions Law
68 / 483
Pharmaceutical Law
6 / 95
Planning Law
64 / 577
Professional Negligence
81 / 1,280
Social Law
32 / 223
Surveillance Law
33 / 163
White Collar Crime
37 / 208
National
232 / 11,149
Contact & Locations - Debenhams Ottaway LLP
The Corn Works, Station Road, Radlett, Hertfordshire, WD7 8JY
Reviews
4.9
/5
70 Reviews
Filter your results
Star rating
Rating
Clients say
What clients say about Debenhams Ottaway LLP
Clients praise the firm’s broad expertise across conveyancing and property sales, wills, LPAs, probate, family work, employment disputes, commercial property, insolvency and contract advice. Strengths most valued are clear communication, responsiveness, professionalism, efficiency, practical guidance and a kind, supportive approach in stressful or emotional matters. Several reviewers noted strong attention to detail and sound specialist knowledge. Negative feedback was limited, but a few clients mentioned delays, heavy legal jargon, confusion over who was handling the case, and occasional frustration with process-related communications.
Clear communication
Prompt responses
Professional service
Friendly approach
Sensitive support
Expert advice
Efficient handling
Supportive throughout
Clear explanations
Legal jargon
ReviewSolicitors Review List
jason
Wills, Trusts & Probate
Great client service
Rachel Hyndman is an excellent lawyer who has recently written Wills for me and my wife. She clearly understands the area of Wills and trusts extremely well and found solutions to some of our more complex issues. But above all she is a delight to work with, down to earth, explaining everything carefully and in plain English.
Solicitors tagged in
this review
Other Reviews
Anonymous
Other
The whole process (setting up Power of Attorney) was handled efficiently and professionally.
Paul D.
Wills, trusts, inheritance and probate
I needed legal advice I could trust, in an area that needed a little research. Barry Griffin and his team were professional, transparent, supportive, and at the end of the engagement I left with a document that does just what I need, and that will serve me for the eventualities I can envisage. I recommend him and his team.
STEPHEN WILDMAN
Buying and selling your home
The communication and efficiency has been excellent - a proper service delivery. On this particular occasion Nigel and his secretary Amanda have been super efficient in dealing withe the sale of a house and assisting in my role as Executor.
Anonymous
Wills, trusts, inheritance and probate
I am entirely satisfied with my experience at Debenham Ottway
Anonymous
Other
Good friendly, hand accessible service. I was helped to better understand the Lasting Powers of Attorney and guided through each step of the process.
Reviews
4.9
/5
363 Reviews
Filter your results
Star rating
Rating
Clients say
What clients say about Debenhams Ottaway LLP
Clients praise the firm’s broad expertise across conveyancing and property sales, wills, LPAs, probate, family work, employment disputes, commercial property, insolvency and contract advice. Strengths most valued are clear communication, responsiveness, professionalism, efficiency, practical guidance and a kind, supportive approach in stressful or emotional matters. Several reviewers noted strong attention to detail and sound specialist knowledge. Negative feedback was limited, but a few clients mentioned delays, heavy legal jargon, confusion over who was handling the case, and occasional frustration with process-related communications.
Clear communication
Prompt responses
Professional service
Friendly approach
Sensitive support
Expert advice
Efficient handling
Supportive throughout
Clear explanations
Legal jargon
ReviewSolicitors Review List
Jonathan
Sale of business
Excellent professional advise, great attention to detail and a willingness to ensure that all was completed by a very tight deadline.
Solicitors tagged in
this review
Vhd
Employment
Lack of professionalism, they just after your money
I was a client to Michael Karrigan an employment solicitor at this firm, be very very careful about them as they plot against you to take as much money as they can take from you , a lot of trick a lot of hidden charges and if you question them or refuse to pay what you don’t owe them they send bailiffs at your door , I would avoid this company at any price . Stay away there is lack of client care , morality , integrity, extremely bad
Solicitors tagged in
this review
Jonathan
Great Solicitor
As local Estate Agents down the road at Aitchisons, we are often asked to recommend a good conveyancer. With DB looking after you , you have nothing to worry about. Great service, communication and speed. Keep it up !
Solicitors tagged in
this review
Nicola
Friendly and helpful
Always replied to calls or emails promptly. Friendly and helpful staff.
Sandra
Professional and efficient
My matter was dealt with quickly and efficiently and as well as direct contact with the lawyer, the support staff were equally as professional and efficient
Other Reviews
Anonymous
Wills, trusts, inheritance and probate
A professional providing clarity and expertise throughout the process.
Anonymous
Housing & Property
Buying and selling your home
Karen and Lisa have been fantastic to deal with selling my parents retirement flat in Borehamwood, it was a very emotional and sad time for the family as both parents are in a care home with Dementia, and Karen was so kind and thoughtful through the whole process. Can not recommend Debenhams Ottaway highly enough
Ian Woodall
Buying and selling your home
I've been using this company for many years even when they were Claytons and as companies go through different ownerships, it's always good to feel valued and get great service.
Anonymous
Litigation and dispute resolution
Excellent service from Juliet and Jonathan - clear assistance and advice
Paul Wiggins and Elena Stiglits
Housing & Property
Buying and selling your home
We were delighted with the service we received from Karen Harding and her team at Debenhams Ottaway during the recent sale of our family home. All aspects of the transaction were dealt with in a prompt, efficient and thoroughly professional manner. Selling a house is of course extremely stressful but Karen's hard work and support certainly lightened the load for us. I have no hesitation in recommending the services of Debenhams Ottaway.
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