Debenhams Ottaway LLP

Excellent professional advise, great attention to detail and a willingness to ensure that all was completed by a very tight deadline.

Solicitors tagged in
this review

James Brawn

Jonathan was thoroughly professional throughout the process, he actively listened to our concerns, issues and needs and tailored his advice which was comprehensive and documented in a professional manner. We received prompt replies to any queries that were made via email or telephone. Any issues were ironed out as they arose to make the process of negotiating and completing on a commercial lease completely stress free.

Good straightforward advice and service

Professionalism and customer service. I seldom write reviews but am compelled to do so on this occasion as the level of commitment and understanding shown has been outstanding. Simon Tucker took on an extremely convoluted property dispute involving 3 other parties. Simon provided some exceptional advice that ensured the matter reached to a successful conclusion in my favour. Simon is a courteous and erudite individual who has acumen to explain some complex issues to a layman in a friendly manner. I would, for sure, recommend Simon to others. Thank you, Simon.

I would like to share with anyone who reads this review what I effectively wrote to our solicitor and her team we were tremendously lucky to have on our side at Debenhams Ottaway... In addition to yourself (Ruth Boulton), I would also like to share with you just how fantastic your colleagues Karen (Harding), Natalie (Clarke) and Lisa (Ambler) are. They really are an absolute credit to Debenhams Ottaway and the profession. We found Karen to be very friendly, responsive, professional and very good counsel for us as we struggled through a frustrating previous chain that all started in June last year. Not only did she quickly ready us for sale on our first buyer, but also readied us for our purchase on the first property as well as getting us pretty much ready for our sale with our second buyer after we lost our first one! Fast forward. Your firm along with the wider society went into lockdown. We then find a house that we think could be an amazing home for our family for the next 30 years, and we need to move quickly on it. The logistical challenges of multiple parties working on reduced staff capacity and often working from home, this could all have been a disaster! Firstly Ruth, we would like you to know how grateful we were that you were able to prepare your report so quickly and efficiently in very difficult circumstances. I would like to make a special mention for Natalie, who was our main contact throughout this immensely challenging time. Natalie has been simply incredible for us. She has always been available, communicative, professional, consultative and empathetic. She had to deal with so many difficulties generated by other parties in our chain. And Natalie has had to deal with us and what all this was doing to us! Natalie is the very definition of going above and beyond, she is a credit to the firm and to the profession. We are very lucky to have had her as our link! I’d also like to mention Lisa, with whom we had our main contact during Exchange and Completion. There was a very tight turnaround in between Exchange and Completion - magnified by the context of lockdown. Yet Lisa was very responsive and diligent with all that was involved with the Completion statement. Overall, I would urge anyone to choose this team at Debenhams Ottaway for buying/selling your home. It is critically important to have high quality, responsive, reliable and empathetic solicitors in your corner.

Solicitors tagged in
this review

Ruth Louise Boulton

Karen Ann Harding

My first ever dealings with legal aspects of life. Professional interaction and resolution after an initial understanding was gained.

DO are an excellent firm. I highly recommend them

Debenham Ottaway provided a super efficient service.

I have now used Debenhams Ottaway for two property sales, and had absolute confidence in the attention to detail and advice throughout the process in both cases.

Stuart Harries and Laila Page at Debenhams Ottaway have been efficient and effective in delivering my domestic to commercial property transfer. PLEASE GET RID OF THE PART OF THE SURVEY ABOUT PLANTING TREES. TOTALLY IRRELEVANT IN THIS CONTEXT. ALSO PATRONISING DEMEANING AND PAROCHIAL.