Paul
Transparency
A most pleasant lady with whom to interact. Regularly kept up to date with progress. Transparency.
Debenhams Ottaway LLP
Family Law
|
306 Total Company Reviews
Family Law
|
306 Total Company Reviews
Ivy House, 107 St. Peters Street, St Albans, Hertfordshire, AL1 3EW
Not accepting new clients via ReviewSolicitors
Ivy House, 107 St. Peters Street, St Albans, Hertfordshire, AL1 3EW
Regulated by:
The Solicitors Regulation Authority
Regulator ID: 567621
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Debenhams Ottaway LLP Review Scores & Client Satisfaction Overview
Excellent
Value for
Money
Money
Value for money
7%
above national average
About this score
This rating is based on verified client feedback and compares how this firm’s value for money is perceived against the national average. In legal services, value for money is not about being the cheapest option, but about whether clients feel the service, expertise, and outcome justified the cost. This comparison helps place client experiences in context when choosing a law firm.
Success
Rate
Rate
Satisfied with outcome
15%
above national average
About this score
This rating is based on client feedback and compares how satisfied people were with the result of their legal matter against the national average for similar legal services. While every case is different and outcomes can depend on the law, the facts, and decisions made by courts or tribunals, this comparison is designed to be like for like.
When a firm has a large number of reviews, individual case differences tend to balance out over time. This makes the national average a useful benchmark for understanding how often clients feel the result achieved was fair and appropriate for their situation. Even small differences from the average can therefore reflect a meaningful difference in the overall standard of legal service provided.
Would
Recommend
Recommend
Would recommend to friends and family
17%
above national average
About this score
This score shows how likely clients are to recommend this law firm to friends or family, based on verified reviews and compared with the national average. In legal matters, recommendations are usually based on trust, clarity of advice, and how supported clients felt throughout their case. This comparison helps show how consistently a firm meets those expectations.
Communication
4.8/5
Initial Impressions
4.9/5
Approachability
4.8/5
Documentation Accuracy
4.8/5
Legal Knowledge
4.8/5
Value for money
4.5/5
Accreditations
Debenhams Ottaway LLP are accredited by
Trading names:
•
Debenhams Ottaway
Rankings by area of expertise
The rankings below show the areas of expertise that Debenhams Ottaway LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
Debenhams Ottaway LLP Review Scores & Client Satisfaction Overview
Excellent
Value for
Money
Money
Value for money
9%
above national average
About this score
This rating is based on verified client feedback and compares how this firm’s value for money is perceived against the national average. In legal services, value for money is not about being the cheapest option, but about whether clients feel the service, expertise, and outcome justified the cost. This comparison helps place client experiences in context when choosing a law firm.
9% above
national average
Success
Rate
Rate
Satisfied with outcome
16%
above national average
About this score
This rating is based on client feedback and compares how satisfied people were with the result of their legal matter against the national average for similar legal services. While every case is different and outcomes can depend on the law, the facts, and decisions made by courts or tribunals, this comparison is designed to be like for like.
When a firm has a large number of reviews, individual case differences tend to balance out over time. This makes the national average a useful benchmark for understanding how often clients feel the result achieved was fair and appropriate for their situation. Even small differences from the average can therefore reflect a meaningful difference in the overall standard of legal service provided.
16% above
national average
Would
Recommend
Recommend
Would recommend to friends and family
18%
above national average
About this score
This score shows how likely clients are to recommend this law firm to friends or family, based on verified reviews and compared with the national average. In legal matters, recommendations are usually based on trust, clarity of advice, and how supported clients felt throughout their case. This comparison helps show how consistently a firm meets those expectations.
18% above
national average
Communication
4.9/5
Initial Impressions
4.9/5
Approachability
4.9/5
Documentation Accuracy
4.9/5
Legal Knowledge
4.9/5
Value for money
4.6/5
Accreditations
Debenhams Ottaway LLP are accredited by
Trading names:
•
Debenhams Ottaway
Rankings by area of expertise
The rankings below show the areas of expertise that Debenhams Ottaway LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
Housing & Property
1 / 3
Family Law
1 / 2
Wills, Trusts & Probate
1 / 1
Inheritance Law
1 / 1
Commercial Property
1 / 3
Litigation
1 / 1
Court of Protection and Deputyship
1 / 1
Elder Law
1 / 1
Dispute Resolution
1 / 1
Professional Negligence
1 / 7
Asset Management
1 / 8
Land Law
1 / 1
Business Law
1 / 1
Contract Law
1 / 1
Employment
1 / 2
Debt and Tax Law
1 / 2
Charities
1 / 2
Child Law
1 / 1
Consumer
1 / 3
Company & Commercial
1 / 3
Auction Law
1 / 2
Health and Welfare Law
1 / 2
Insurance Law
1 / 5
Banking
1 / 1
International Business Law
1 / 2
Company Law
1 / 1
Equity Law
1 / 1
IT & Intellectual Property
1 / 1
Pensions Law
1 / 6
Care Law
1 / 5
Equality Law
1 / 7
Corporate Law
1 / 1
Healthcare Law
1 / 1
Injunctions Law
1 / 1
LGBT Law
1 / 1
Planning Law
1 / 1
Administrative Law
1 / 2
Clinical Negligence
1 / 1
Copyright Law
1 / 2
Disability Law
1 / 1
Enforcement Law
1 / 5
Fraud Law
1 / 1
Governance Law
1 / 1
Government Investigations
1 / 2
Information Law
1 / 3
Defamation Law
1 / 1
Discrimination Law
1 / 2
Domestic Violence Law
1 / 1
Intellectual Property Law
1 / 3
Nuisance Law
1 / 1
Bribery and Corruption Law
1 / 1
Fire Safety Law
1 / 1
International Enforcement of Judgments
1 / 1
International Law
1 / 1
National Insurance Law
1 / 1
Pharmaceutical Law
1 / 1
Social Law
1 / 1
Surveillance Law
1 / 1
White Collar Crime
1 / 1
Local
1 / 3
Housing & Property
624 / 4,769
Family Law
410 / 4,221
Wills, Trusts & Probate
445 / 3,760
Inheritance Law
130 / 676
Commercial Property
313 / 3,667
Litigation
135 / 878
Court of Protection and Deputyship
125 / 575
Elder Law
75 / 314
Dispute Resolution
339 / 1,801
Professional Negligence
119 / 1,297
Asset Management
44 / 392
Land Law
192 / 1,321
Business Law
84 / 459
Contract Law
172 / 1,427
Employment
256 / 3,621
Debt and Tax Law
118 / 785
Charities
145 / 770
Child Law
239 / 1,638
Consumer
221 / 4,416
Company & Commercial
261 / 4,185
Auction Law
61 / 286
Health and Welfare Law
29 / 185
Insurance Law
84 / 663
Banking
130 / 1,031
International Business Law
16 / 209
Company Law
133 / 969
Equity Law
107 / 570
IT & Intellectual Property
182 / 1,113
Pensions Law
68 / 486
Care Law
99 / 532
Equality Law
137 / 1,097
Corporate Law
123 / 842
Healthcare Law
45 / 356
Injunctions Law
125 / 932
LGBT Law
40 / 234
Planning Law
94 / 585
Administrative Law
27 / 209
Clinical Negligence
150 / 1,246
Copyright Law
56 / 522
Disability Law
94 / 602
Enforcement Law
79 / 574
Fraud Law
63 / 514
Governance Law
32 / 273
Government Investigations
47 / 417
Information Law
31 / 338
Defamation Law
43 / 261
Discrimination Law
71 / 496
Domestic Violence Law
144 / 897
Intellectual Property Law
80 / 623
Nuisance Law
44 / 235
Bribery and Corruption Law
48 / 411
Fire Safety Law
28 / 180
International Enforcement of Judgments
25 / 152
International Law
49 / 377
National Insurance Law
75 / 423
Pharmaceutical Law
7 / 95
Social Law
32 / 224
Surveillance Law
26 / 164
White Collar Crime
38 / 203
National
277 / 11,165
Contact & Locations - Debenhams Ottaway LLP
Ivy House, 107 St. Peters Street, St Albans, Hertfordshire, AL1 3EW
Reviews
4.8
/5
92 Reviews
Filter your results
Star rating
Rating
Clients say
What clients say about Debenhams Ottaway LLP
Clients praise the firm’s expertise across property, probate, wills, family and commercial law, noting clear, detailed legal advice and efficient, timely execution. Valued soft skills include clear communication, responsiveness, professionalism, empathy, patience and a personable, client-centred approach. Repeated use and recommendations indicate strong trust and consistency. Negative comments are limited: confusion about who was handling a case and a delayed/unresolved mediation left some clients frustrated; one client criticised an irrelevant, patronising survey question. Overall feedback is overwhelmingly positive but highlights occasional communication/ownership and process follow-up gaps.
clear communication
timely completion
helpful staff
professional service
knowledgeable solicitors
compassionate handling
efficient execution
cost clarity
confusing contact
irrelevant survey
ReviewSolicitors Review List
Gareth
Family Law
Awful!
I would not recommend this law firm to anyone and would definitely not use them again. The solicitor engaged couldn't answer basic questions regarding the case and was generally unhelpful. Also, information that was provided to them was not passed on to the barrister and just wasted our time. We made a very wrong decision by choosing this company to look after something so precious.
Other Reviews
Sally Williams
Buying and selling your home
I have now used Debenhams Ottaway for two property sales, and had absolute confidence in the attention to detail and advice throughout the process in both cases.
Jeff
Wills, trusts, inheritance and probate
I appreciated the clear concise steps to be taken and the expected time line for task completion.
ME
Wills, trusts, inheritance and probate
Professional firm with helpful advice and smooth execution.
Sue
Family law and divorce
Outstanding solicitors,highly recommend.
Stephanie Dennis
Buying and selling your home
Karen Harding was approachable, informative and quick. I would definitely use her in the future.
Reviews
4.9
/5
306 Reviews
Filter your results
Star rating
Rating
Clients say
What clients say about Debenhams Ottaway LLP
Clients praise the firm’s expertise across property, probate, wills, family and commercial law, noting clear, detailed legal advice and efficient, timely execution. Valued soft skills include clear communication, responsiveness, professionalism, empathy, patience and a personable, client-centred approach. Repeated use and recommendations indicate strong trust and consistency. Negative comments are limited: confusion about who was handling a case and a delayed/unresolved mediation left some clients frustrated; one client criticised an irrelevant, patronising survey question. Overall feedback is overwhelmingly positive but highlights occasional communication/ownership and process follow-up gaps.
clear communication
timely completion
helpful staff
professional service
knowledgeable solicitors
compassionate handling
efficient execution
cost clarity
confusing contact
irrelevant survey
ReviewSolicitors Review List
Jonathan
Sale of business
Excellent professional advise, great attention to detail and a willingness to ensure that all was completed by a very tight deadline.
Solicitors tagged in
this review
Vhd
Employment
Lack of professionalism, they just after your money
I was a client to Michael Karrigan an employment solicitor at this firm, be very very careful about them as they plot against you to take as much money as they can take from you , a lot of trick a lot of hidden charges and if you question them or refuse to pay what you don’t owe them they send bailiffs at your door , I would avoid this company at any price . Stay away there is lack of client care , morality , integrity, extremely bad
Solicitors tagged in
this review
Jonathan
Great Solicitor
As local Estate Agents down the road at Aitchisons, we are often asked to recommend a good conveyancer. With DB looking after you , you have nothing to worry about. Great service, communication and speed. Keep it up !
Solicitors tagged in
this review
Nicola
Friendly and helpful
Always replied to calls or emails promptly. Friendly and helpful staff.
Sandra
Professional and efficient
My matter was dealt with quickly and efficiently and as well as direct contact with the lawyer, the support staff were equally as professional and efficient
Other Reviews
John Smith
Buying and selling your home
A wholly excellent performance from Debenhams Ottaway, St Albans. I felt
Sally Williams
Buying and selling your home
I have now used Debenhams Ottaway for two property sales, and had absolute confidence in the attention to detail and advice throughout the process in both cases.
Jeff
Wills, trusts, inheritance and probate
I appreciated the clear concise steps to be taken and the expected time line for task completion.
ME
Wills, trusts, inheritance and probate
Professional firm with helpful advice and smooth execution.
Sue
Family law and divorce
Outstanding solicitors,highly recommend.
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