Sandra
Professional and efficient
My matter was dealt with quickly and efficiently and as well as direct contact with the lawyer, the support staff were equally as professional and efficient
Debenhams Ottaway LLP
Summary Judgment
|
312 Total Company Reviews
Summary Judgment
|
312 Total Company Reviews
Ivy House, 107 St. Peters Street, St Albans, Hertfordshire, AL1 3EW
Not accepting new clients via ReviewSolicitors
Ivy House, 107 St. Peters Street, St Albans, Hertfordshire, AL1 3EW
Regulated by:
The Solicitors Regulation Authority
Regulator ID: 567621
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Debenhams Ottaway LLP Review Scores & Client Satisfaction Overview
Excellent
Value for
Money
Money
Value for money
3%
above national average
About this score
This rating is based on verified client feedback and compares how this firm’s value for money is perceived against the national average. In legal services, value for money is not about being the cheapest option, but about whether clients feel the service, expertise, and outcome justified the cost. This comparison helps place client experiences in context when choosing a law firm.
Success
Rate
Rate
Satisfied with outcome
14%
above national average
About this score
This rating is based on client feedback and compares how satisfied people were with the result of their legal matter against the national average for similar legal services. While every case is different and outcomes can depend on the law, the facts, and decisions made by courts or tribunals, this comparison is designed to be like for like.
When a firm has a large number of reviews, individual case differences tend to balance out over time. This makes the national average a useful benchmark for understanding how often clients feel the result achieved was fair and appropriate for their situation. Even small differences from the average can therefore reflect a meaningful difference in the overall standard of legal service provided.
Would
Recommend
Recommend
Would recommend to friends and family
17%
above national average
About this score
This score shows how likely clients are to recommend this law firm to friends or family, based on verified reviews and compared with the national average. In legal matters, recommendations are usually based on trust, clarity of advice, and how supported clients felt throughout their case. This comparison helps show how consistently a firm meets those expectations.
Communication
4.9/5
Initial Impressions
4.9/5
Approachability
4.8/5
Documentation Accuracy
4.9/5
Legal Knowledge
4.9/5
Value for money
4.3/5
Accreditations
Debenhams Ottaway LLP are accredited by
Trading names:
•
Debenhams Ottaway
Rankings by area of expertise
The rankings below show the areas of expertise that Debenhams Ottaway LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
Debenhams Ottaway LLP Review Scores & Client Satisfaction Overview
Excellent
Value for
Money
Money
Value for money
9%
above national average
About this score
This rating is based on verified client feedback and compares how this firm’s value for money is perceived against the national average. In legal services, value for money is not about being the cheapest option, but about whether clients feel the service, expertise, and outcome justified the cost. This comparison helps place client experiences in context when choosing a law firm.
9% above
national average
Success
Rate
Rate
Satisfied with outcome
16%
above national average
About this score
This rating is based on client feedback and compares how satisfied people were with the result of their legal matter against the national average for similar legal services. While every case is different and outcomes can depend on the law, the facts, and decisions made by courts or tribunals, this comparison is designed to be like for like.
When a firm has a large number of reviews, individual case differences tend to balance out over time. This makes the national average a useful benchmark for understanding how often clients feel the result achieved was fair and appropriate for their situation. Even small differences from the average can therefore reflect a meaningful difference in the overall standard of legal service provided.
16% above
national average
Would
Recommend
Recommend
Would recommend to friends and family
18%
above national average
About this score
This score shows how likely clients are to recommend this law firm to friends or family, based on verified reviews and compared with the national average. In legal matters, recommendations are usually based on trust, clarity of advice, and how supported clients felt throughout their case. This comparison helps show how consistently a firm meets those expectations.
18% above
national average
Communication
4.9/5
Initial Impressions
4.9/5
Approachability
4.9/5
Documentation Accuracy
4.9/5
Legal Knowledge
4.9/5
Value for money
4.6/5
Accreditations
Debenhams Ottaway LLP are accredited by
Trading names:
•
Debenhams Ottaway
Rankings by area of expertise
The rankings below show the areas of expertise that Debenhams Ottaway LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
Housing & Property
1 / 3
Family Law
1 / 2
Wills, Trusts & Probate
1 / 1
Commercial Property
1 / 3
Inheritance Law
1 / 1
Litigation
1 / 1
Court of Protection and Deputyship
1 / 1
Elder Law
1 / 1
Dispute Resolution
1 / 1
Professional Negligence
1 / 1
Asset Management
1 / 1
Land Law
1 / 1
Employment
1 / 2
Contract Law
1 / 1
Business Law
1 / 1
Consumer
1 / 3
Debt and Tax Law
1 / 5
Company & Commercial
1 / 3
Charities
1 / 2
Child Law
1 / 1
Auction Law
1 / 1
International Business Law
1 / 2
Company Law
1 / 1
Health and Welfare Law
1 / 2
Insurance Law
1 / 5
Banking
1 / 1
Pensions Law
1 / 1
Corporate Law
1 / 1
Equity Law
1 / 3
IT & Intellectual Property
1 / 1
Care Law
1 / 5
Equality Law
1 / 1
Administrative Law
1 / 1
Disability Law
1 / 1
Fraud Law
1 / 1
Government Investigations
1 / 2
Healthcare Law
1 / 1
Injunctions Law
1 / 1
LGBT Law
1 / 3
Planning Law
1 / 1
Clinical Negligence
1 / 1
Copyright Law
1 / 2
Enforcement Law
1 / 5
Governance Law
1 / 1
Information Law
1 / 1
Defamation Law
1 / 1
Discrimination Law
1 / 1
Domestic Violence Law
1 / 1
Intellectual Property Law
1 / 3
Nuisance Law
1 / 1
Bribery and Corruption Law
1 / 1
Fire Safety Law
1 / 1
International Enforcement of Judgments
1 / 1
International Law
1 / 1
National Insurance Law
1 / 4
Pharmaceutical Law
1 / 1
Social Law
1 / 1
Surveillance Law
1 / 1
White Collar Crime
1 / 1
Local
1 / 3
Housing & Property
624 / 4,769
Family Law
410 / 4,221
Wills, Trusts & Probate
446 / 3,761
Commercial Property
313 / 3,667
Inheritance Law
130 / 676
Litigation
135 / 878
Court of Protection and Deputyship
125 / 575
Elder Law
75 / 314
Dispute Resolution
339 / 1,801
Professional Negligence
119 / 1,297
Asset Management
44 / 392
Land Law
192 / 1,321
Employment
256 / 3,621
Contract Law
172 / 1,427
Business Law
84 / 459
Consumer
221 / 4,416
Debt and Tax Law
118 / 785
Company & Commercial
261 / 4,185
Charities
145 / 770
Child Law
239 / 1,638
Auction Law
61 / 286
International Business Law
16 / 209
Company Law
133 / 969
Health and Welfare Law
29 / 185
Insurance Law
84 / 663
Banking
130 / 1,031
Pensions Law
68 / 486
Corporate Law
123 / 842
Equity Law
107 / 570
IT & Intellectual Property
182 / 1,113
Care Law
99 / 532
Equality Law
137 / 1,097
Administrative Law
27 / 209
Disability Law
94 / 602
Fraud Law
63 / 514
Government Investigations
47 / 417
Healthcare Law
45 / 356
Injunctions Law
125 / 932
LGBT Law
40 / 234
Planning Law
94 / 585
Clinical Negligence
150 / 1,246
Copyright Law
56 / 522
Enforcement Law
79 / 574
Governance Law
32 / 273
Information Law
31 / 338
Defamation Law
43 / 261
Discrimination Law
71 / 496
Domestic Violence Law
144 / 897
Intellectual Property Law
80 / 623
Nuisance Law
44 / 235
Bribery and Corruption Law
48 / 411
Fire Safety Law
28 / 180
International Enforcement of Judgments
25 / 152
International Law
49 / 377
National Insurance Law
75 / 423
Pharmaceutical Law
7 / 95
Social Law
32 / 224
Surveillance Law
26 / 164
White Collar Crime
38 / 203
National
277 / 11,165
Contact & Locations - Debenhams Ottaway LLP
Ivy House, 107 St. Peters Street, St Albans, Hertfordshire, AL1 3EW
Reviews
4.9
/5
57 Reviews
Filter your results
Star rating
Rating
Clients say
What clients say about Debenhams Ottaway LLP
Clients praise the firm’s specialisms in property (residential and commercial), wills, probate, trusts, employment (including discrimination), family law and powers of attorney. Reviewers value clear, prompt communication, professionalism, sensitivity, approachability and attention to detail; teams are efficient, knowledgeable and deliver timely, cost‑transparent service. Negative comments are few: occasional confusion over who was handling a case and one unresolved mediation left clients frustrated by delay; one respondent found an unrelated survey question patronising. Overall feedback is strongly positive but highlights rare communication/coordination and case‑resolution frustrations.
Approachable team
Clear communication
Quick response
Professional service
Efficient process
Attention to detail
Helpful advice
Good value
Stressful delays
Confusing staffing
ReviewSolicitors Review List
Cheung
Competent and prompt
Personal service instead of entirely corporate approach. Competent and prompt response.
John
Highly professional service
Impressed with immediate knowledge of subject, clarity of explanation of options available and production of necessary documents. Highly professional service.
Zahid
Exceptional advice
Professionalism and customer service. I seldom write reviews but am compelled to do so on this occasion as the level of commitment and understanding shown has been outstanding. Simon Tucker took on an extremely convoluted property dispute involving 3 other parties. Simon provided some exceptional advice that ensured the matter reached to a successful conclusion in my favour. Simon is a courteous and erudite individual who has acumen to explain some complex issues to a layman in a friendly manner. I would, for sure, recommend Simon to others. Thank you, Simon.
Denis
Kept me informed
Very clear about cost. Kept me informed on the progress of my case
Other Reviews
Jeff
Wills, trusts, inheritance and probate
I appreciated the clear concise steps to be taken and the expected time line for task completion.
ME
Wills, trusts, inheritance and probate
Professional firm with helpful advice and smooth execution.
Sue
Family law and divorce
Outstanding solicitors,highly recommend.
Martin Robson
Wills, trusts, inheritance and probate
Fantastic service and kept with in the time lines agreed and cost.
Anonymous
Wills, trusts, inheritance and probate
The whole service was conducted in a professional, friendly and sensitive manner. We would recommend your sevices and would use them in future should the need arise.
Reviews
4.9
/5
312 Reviews
Filter your results
Star rating
Rating
Clients say
What clients say about Debenhams Ottaway LLP
Clients praise the firm’s specialisms in property (residential and commercial), wills, probate, trusts, employment (including discrimination), family law and powers of attorney. Reviewers value clear, prompt communication, professionalism, sensitivity, approachability and attention to detail; teams are efficient, knowledgeable and deliver timely, cost‑transparent service. Negative comments are few: occasional confusion over who was handling a case and one unresolved mediation left clients frustrated by delay; one respondent found an unrelated survey question patronising. Overall feedback is strongly positive but highlights rare communication/coordination and case‑resolution frustrations.
Approachable team
Clear communication
Quick response
Professional service
Efficient process
Attention to detail
Helpful advice
Good value
Stressful delays
Confusing staffing
ReviewSolicitors Review List
Jonathan
Sale of business
Excellent professional advise, great attention to detail and a willingness to ensure that all was completed by a very tight deadline.
Solicitors tagged in
this review
Vhd
Employment
Lack of professionalism, they just after your money
I was a client to Michael Karrigan an employment solicitor at this firm, be very very careful about them as they plot against you to take as much money as they can take from you , a lot of trick a lot of hidden charges and if you question them or refuse to pay what you don’t owe them they send bailiffs at your door , I would avoid this company at any price . Stay away there is lack of client care , morality , integrity, extremely bad
Solicitors tagged in
this review
Jonathan
Great Solicitor
As local Estate Agents down the road at Aitchisons, we are often asked to recommend a good conveyancer. With DB looking after you , you have nothing to worry about. Great service, communication and speed. Keep it up !
Solicitors tagged in
this review
Nicola
Friendly and helpful
Always replied to calls or emails promptly. Friendly and helpful staff.
Sandra
Professional and efficient
My matter was dealt with quickly and efficiently and as well as direct contact with the lawyer, the support staff were equally as professional and efficient
Other Reviews
C. Woodward
Other
A very good service was provided, and I would have no hesitation in using them again and for recommending them to a friend.
Anonymous
Employment law
"Could not be more satisfied with the service. I felt fully supported from the outset with complex issues explained in a way that was both accessible and confidence building. The level of care, attention and responsiveness went far beyond what I expected...thank you
Solicitors tagged in
this review
Chris Wilkins
Wills, trusts, inheritance and probate
Shelbi was very helpful and polite and explained everything cl;early
Anonymous
Employment law
The team at Debenhams Ottoway were approachable and helpful - They always responded quickly and laid out the options relating to my employment dispute clearly and concisely. They were on the ‘ball’ with their communication to my employers in-house solicitors (who were at best reluctant to engage), ultimately, Debenhams Ottoway negotiated a good settlement for the disability discrimination I had experienced. It was a difficult situation that Debenhams Ottoway dealt with very well.
Solicitors tagged in
this review
Doug C
Commercial property
DO are an excellent firm. I highly recommend them
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