Patrick
Worked well
Despite the pandemic the video call worked well and gave TK the opportunity to explain the process of Will making.
Debenhams Ottaway LLP
Wills, Trusts & Probate
|
358 Total Company Reviews
Wills, Trusts & Probate
|
358 Total Company Reviews
Ivy House, 107 St. Peters Street, St Albans, Hertfordshire, AL1 3EW
Not accepting new clients via ReviewSolicitors
Ivy House, 107 St. Peters Street, St Albans, Hertfordshire, AL1 3EW
Regulated by:
The Solicitors Regulation Authority
Regulator ID: 567621
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Debenhams Ottaway LLP Review Scores & Client Satisfaction Overview
Excellent
Value for
Money
Money
Value for money
8%
above national average
About this score
This rating is based on verified client feedback and compares how this firm’s value for money is perceived against the national average. In legal services, value for money is not about being the cheapest option, but about whether clients feel the service, expertise, and outcome justified the cost. This comparison helps place client experiences in context when choosing a law firm.
Success
Rate
Rate
Satisfied with outcome
18%
above national average
About this score
This rating is based on client feedback and compares how satisfied people were with the result of their legal matter against the national average for similar legal services. While every case is different and outcomes can depend on the law, the facts, and decisions made by courts or tribunals, this comparison is designed to be like for like.
When a firm has a large number of reviews, individual case differences tend to balance out over time. This makes the national average a useful benchmark for understanding how often clients feel the result achieved was fair and appropriate for their situation. Even small differences from the average can therefore reflect a meaningful difference in the overall standard of legal service provided.
Would
Recommend
Recommend
Would recommend to friends and family
19%
above national average
About this score
This score shows how likely clients are to recommend this law firm to friends or family, based on verified reviews and compared with the national average. In legal matters, recommendations are usually based on trust, clarity of advice, and how supported clients felt throughout their case. This comparison helps show how consistently a firm meets those expectations.
Communication
4.9/5
Initial Impressions
4.9/5
Approachability
4.9/5
Documentation Accuracy
4.9/5
Legal Knowledge
4.9/5
Value for money
4.5/5
Accreditations
Debenhams Ottaway LLP are accredited by
Trading names:
•
Debenhams Ottaway
Rankings by area of expertise
The rankings below show the areas of expertise that Debenhams Ottaway LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
Debenhams Ottaway LLP Review Scores & Client Satisfaction Overview
Excellent
Value for
Money
Money
Value for money
9%
above national average
About this score
This rating is based on verified client feedback and compares how this firm’s value for money is perceived against the national average. In legal services, value for money is not about being the cheapest option, but about whether clients feel the service, expertise, and outcome justified the cost. This comparison helps place client experiences in context when choosing a law firm.
9% above
national average
Success
Rate
Rate
Satisfied with outcome
16%
above national average
About this score
This rating is based on client feedback and compares how satisfied people were with the result of their legal matter against the national average for similar legal services. While every case is different and outcomes can depend on the law, the facts, and decisions made by courts or tribunals, this comparison is designed to be like for like.
When a firm has a large number of reviews, individual case differences tend to balance out over time. This makes the national average a useful benchmark for understanding how often clients feel the result achieved was fair and appropriate for their situation. Even small differences from the average can therefore reflect a meaningful difference in the overall standard of legal service provided.
16% above
national average
Would
Recommend
Recommend
Would recommend to friends and family
18%
above national average
About this score
This score shows how likely clients are to recommend this law firm to friends or family, based on verified reviews and compared with the national average. In legal matters, recommendations are usually based on trust, clarity of advice, and how supported clients felt throughout their case. This comparison helps show how consistently a firm meets those expectations.
18% above
national average
Communication
4.9/5
Initial Impressions
4.9/5
Approachability
4.9/5
Documentation Accuracy
4.9/5
Legal Knowledge
4.9/5
Value for money
4.6/5
Accreditations
Debenhams Ottaway LLP are accredited by
Trading names:
•
Debenhams Ottaway
Rankings by area of expertise
The rankings below show the areas of expertise that Debenhams Ottaway LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
Housing & Property
1 / 3
Wills, Trusts & Probate
1 / 1
Dispute Resolution
1 / 1
Employment
1 / 2
Commercial Property
1 / 16
Family Law
1 / 18
Litigation
1 / 3
Company & Commercial
1 / 21
Court of Protection and Deputyship
1 / 3
Corporate Law
1 / 1
Contract Law
1 / 1
Administrative Law
1 / 2
Asset Management
1 / 9
Auction Law
1 / 2
Banking
1 / 1
Bribery and Corruption Law
1 / 1
Business Law
1 / 1
Care Law
1 / 5
Charities
1 / 2
Child Law
1 / 6
Clinical Negligence
1 / 4
Company Law
1 / 1
Consumer
1 / 20
Copyright Law
1 / 4
Debt and Tax Law
1 / 5
Defamation Law
1 / 1
Disability Law
1 / 3
Discrimination Law
1 / 2
Domestic Violence Law
1 / 4
Elder Law
1 / 1
Enforcement Law
1 / 5
Equality Law
1 / 8
Equity Law
1 / 3
Fire Safety Law
1 / 1
Fraud Law
1 / 3
Governance Law
1 / 1
Government Investigations
1 / 4
Health and Welfare Law
1 / 2
Healthcare Law
1 / 3
IT & Intellectual Property
1 / 1
Information Law
1 / 3
Inheritance Law
1 / 1
Injunctions Law
1 / 1
Insurance Law
1 / 7
Intellectual Property Law
1 / 5
International Business Law
1 / 2
International Enforcement of Judgments
1 / 9
International Law
1 / 1
LGBT Law
1 / 3
Land Law
1 / 1
National Insurance Law
1 / 5
Nuisance Law
1 / 1
Pensions Law
1 / 7
Pharmaceutical Law
1 / 3
Planning Law
1 / 2
Professional Negligence
1 / 8
Social Law
1 / 1
Surveillance Law
1 / 10
White Collar Crime
1 / 1
Local
1 / 26
Housing & Property
586 / 4,746
Wills, Trusts & Probate
441 / 3,769
Dispute Resolution
267 / 1,798
Employment
243 / 3,593
Commercial Property
170 / 3,638
Family Law
385 / 4,195
Litigation
128 / 905
Company & Commercial
172 / 4,129
Court of Protection and Deputyship
114 / 581
Corporate Law
111 / 847
Contract Law
123 / 1,421
Administrative Law
31 / 218
Asset Management
32 / 397
Auction Law
65 / 288
Banking
112 / 1,025
Bribery and Corruption Law
58 / 413
Business Law
87 / 479
Care Law
100 / 539
Charities
127 / 762
Child Law
225 / 1,645
Clinical Negligence
147 / 1,240
Company Law
105 / 970
Consumer
185 / 4,376
Copyright Law
66 / 519
Debt and Tax Law
102 / 784
Defamation Law
46 / 271
Disability Law
93 / 601
Discrimination Law
71 / 499
Domestic Violence Law
112 / 900
Elder Law
73 / 322
Enforcement Law
47 / 570
Equality Law
124 / 1,090
Equity Law
91 / 571
Fire Safety Law
24 / 180
Fraud Law
57 / 518
Governance Law
35 / 270
Government Investigations
41 / 414
Health and Welfare Law
35 / 185
Healthcare Law
38 / 356
IT & Intellectual Property
163 / 1,099
Information Law
28 / 337
Inheritance Law
109 / 686
Injunctions Law
112 / 930
Insurance Law
73 / 654
Intellectual Property Law
69 / 623
International Business Law
12 / 211
International Enforcement of Judgments
20 / 153
International Law
41 / 375
LGBT Law
38 / 235
Land Law
153 / 1,325
National Insurance Law
73 / 420
Nuisance Law
36 / 235
Pensions Law
67 / 487
Pharmaceutical Law
6 / 96
Planning Law
65 / 584
Professional Negligence
83 / 1,290
Social Law
32 / 224
Surveillance Law
32 / 164
White Collar Crime
36 / 209
National
235 / 11,243
Contact & Locations - Debenhams Ottaway LLP
Ivy House, 107 St. Peters Street, St Albans, Hertfordshire, AL1 3EW
Reviews
4.9
/5
70 Reviews
Filter your results
Star rating
Rating
Clients say
What clients say about Debenhams Ottaway LLP
Clients praise the firm’s expertise in property conveyancing, wills, LPAs, probate, family, employment, commercial property, insolvency and contract advice, often describing it as thorough and commercially practical. Soft skills valued most are clear communication, responsiveness, professionalism, patience, kindness and reassuring support under pressure. Reviews also note fixed fees and efficient handling of tight deadlines. Negative feedback is limited but includes occasional delays, legal jargon that felt unnecessary or hard to understand, some confusion over who was managing a matter, and isolated frustration with a slow mediation outcome and patronising survey wording.
Professional service
Clear communication
Responsive team
Helpful support
Efficient turnaround
Knowledgeable advice
Friendly approach
Fixed fees
Stress-free process
Legal jargon
ReviewSolicitors Review List
jason
Wills, Trusts & Probate
Great client service
Rachel Hyndman is an excellent lawyer who has recently written Wills for me and my wife. She clearly understands the area of Wills and trusts extremely well and found solutions to some of our more complex issues. But above all she is a delight to work with, down to earth, explaining everything carefully and in plain English.
Solicitors tagged in
this review
Other Reviews
Anonymous
Other
The whole process (setting up Power of Attorney) was handled efficiently and professionally.
Paul D.
Wills, trusts, inheritance and probate
I needed legal advice I could trust, in an area that needed a little research. Barry Griffin and his team were professional, transparent, supportive, and at the end of the engagement I left with a document that does just what I need, and that will serve me for the eventualities I can envisage. I recommend him and his team.
STEPHEN WILDMAN
Buying and selling your home
The communication and efficiency has been excellent - a proper service delivery. On this particular occasion Nigel and his secretary Amanda have been super efficient in dealing withe the sale of a house and assisting in my role as Executor.
Anonymous
Wills, trusts, inheritance and probate
I am entirely satisfied with my experience at Debenham Ottway
Anonymous
Other
Good friendly, hand accessible service. I was helped to better understand the Lasting Powers of Attorney and guided through each step of the process.
Reviews
4.9
/5
358 Reviews
Filter your results
Star rating
Rating
Clients say
What clients say about Debenhams Ottaway LLP
Clients praise the firm’s expertise in property conveyancing, wills, LPAs, probate, family, employment, commercial property, insolvency and contract advice, often describing it as thorough and commercially practical. Soft skills valued most are clear communication, responsiveness, professionalism, patience, kindness and reassuring support under pressure. Reviews also note fixed fees and efficient handling of tight deadlines. Negative feedback is limited but includes occasional delays, legal jargon that felt unnecessary or hard to understand, some confusion over who was managing a matter, and isolated frustration with a slow mediation outcome and patronising survey wording.
Professional service
Clear communication
Responsive team
Helpful support
Efficient turnaround
Knowledgeable advice
Friendly approach
Fixed fees
Stress-free process
Legal jargon
ReviewSolicitors Review List
Jonathan
Sale of business
Excellent professional advise, great attention to detail and a willingness to ensure that all was completed by a very tight deadline.
Solicitors tagged in
this review
Vhd
Employment
Lack of professionalism, they just after your money
I was a client to Michael Karrigan an employment solicitor at this firm, be very very careful about them as they plot against you to take as much money as they can take from you , a lot of trick a lot of hidden charges and if you question them or refuse to pay what you don’t owe them they send bailiffs at your door , I would avoid this company at any price . Stay away there is lack of client care , morality , integrity, extremely bad
Solicitors tagged in
this review
Jonathan
Great Solicitor
As local Estate Agents down the road at Aitchisons, we are often asked to recommend a good conveyancer. With DB looking after you , you have nothing to worry about. Great service, communication and speed. Keep it up !
Solicitors tagged in
this review
Nicola
Friendly and helpful
Always replied to calls or emails promptly. Friendly and helpful staff.
Sandra
Professional and efficient
My matter was dealt with quickly and efficiently and as well as direct contact with the lawyer, the support staff were equally as professional and efficient
Other Reviews
Anonymous
Commercial property
Debenhams Ottaway worked efficiently and dealt with all matters promptly and were clear in all communications and we highly recommend their services.
Solicitors tagged in
this review
Anonymous
Other
The whole process (setting up Power of Attorney) was handled efficiently and professionally.
Paul D.
Wills, trusts, inheritance and probate
I needed legal advice I could trust, in an area that needed a little research. Barry Griffin and his team were professional, transparent, supportive, and at the end of the engagement I left with a document that does just what I need, and that will serve me for the eventualities I can envisage. I recommend him and his team.
Neil Brown
Buying and selling your home
Excellent service at a very reasonable price, responsive and clear in all communications
Anonymous
Employment law
Eleanor worked within very tight timescales to deliver sound, understandable, impactful advice. I wouldn't hesitate to recommend her expertise.
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