John
Highly professional service
Impressed with immediate knowledge of subject, clarity of explanation of options available and production of necessary documents. Highly professional service.
Debenhams Ottaway LLP
Wills, Trusts & Probate
|
330 Total Company Reviews
Wills, Trusts & Probate
|
330 Total Company Reviews
Ivy House, 107 St. Peters Street, St Albans, Hertfordshire, AL1 3EW
Not accepting new clients via ReviewSolicitors
Ivy House, 107 St. Peters Street, St Albans, Hertfordshire, AL1 3EW
Regulated by:
The Solicitors Regulation Authority
Regulator ID: 567621
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Debenhams Ottaway LLP Review Scores & Client Satisfaction Overview
Excellent
Value for
Money
Money
Value for money
8%
above national average
About this score
This rating is based on verified client feedback and compares how this firm’s value for money is perceived against the national average. In legal services, value for money is not about being the cheapest option, but about whether clients feel the service, expertise, and outcome justified the cost. This comparison helps place client experiences in context when choosing a law firm.
Success
Rate
Rate
Satisfied with outcome
18%
above national average
About this score
This rating is based on client feedback and compares how satisfied people were with the result of their legal matter against the national average for similar legal services. While every case is different and outcomes can depend on the law, the facts, and decisions made by courts or tribunals, this comparison is designed to be like for like.
When a firm has a large number of reviews, individual case differences tend to balance out over time. This makes the national average a useful benchmark for understanding how often clients feel the result achieved was fair and appropriate for their situation. Even small differences from the average can therefore reflect a meaningful difference in the overall standard of legal service provided.
Would
Recommend
Recommend
Would recommend to friends and family
19%
above national average
About this score
This score shows how likely clients are to recommend this law firm to friends or family, based on verified reviews and compared with the national average. In legal matters, recommendations are usually based on trust, clarity of advice, and how supported clients felt throughout their case. This comparison helps show how consistently a firm meets those expectations.
Communication
5.0/5
Initial Impressions
5.0/5
Approachability
4.9/5
Documentation Accuracy
5.0/5
Legal Knowledge
5.0/5
Value for money
4.5/5
Accreditations
Debenhams Ottaway LLP are accredited by
Trading names:
•
Debenhams Ottaway
Rankings by area of expertise
The rankings below show the areas of expertise that Debenhams Ottaway LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
Debenhams Ottaway LLP Review Scores & Client Satisfaction Overview
Excellent
Value for
Money
Money
Value for money
9%
above national average
About this score
This rating is based on verified client feedback and compares how this firm’s value for money is perceived against the national average. In legal services, value for money is not about being the cheapest option, but about whether clients feel the service, expertise, and outcome justified the cost. This comparison helps place client experiences in context when choosing a law firm.
9% above
national average
Success
Rate
Rate
Satisfied with outcome
16%
above national average
About this score
This rating is based on client feedback and compares how satisfied people were with the result of their legal matter against the national average for similar legal services. While every case is different and outcomes can depend on the law, the facts, and decisions made by courts or tribunals, this comparison is designed to be like for like.
When a firm has a large number of reviews, individual case differences tend to balance out over time. This makes the national average a useful benchmark for understanding how often clients feel the result achieved was fair and appropriate for their situation. Even small differences from the average can therefore reflect a meaningful difference in the overall standard of legal service provided.
16% above
national average
Would
Recommend
Recommend
Would recommend to friends and family
18%
above national average
About this score
This score shows how likely clients are to recommend this law firm to friends or family, based on verified reviews and compared with the national average. In legal matters, recommendations are usually based on trust, clarity of advice, and how supported clients felt throughout their case. This comparison helps show how consistently a firm meets those expectations.
18% above
national average
Communication
4.9/5
Initial Impressions
4.9/5
Approachability
4.9/5
Documentation Accuracy
4.9/5
Legal Knowledge
4.9/5
Value for money
4.6/5
Accreditations
Debenhams Ottaway LLP are accredited by
Trading names:
•
Debenhams Ottaway
Rankings by area of expertise
The rankings below show the areas of expertise that Debenhams Ottaway LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
Housing & Property
1 / 3
Family Law
1 / 2
Wills, Trusts & Probate
1 / 1
Commercial Property
1 / 16
Inheritance Law
1 / 1
Litigation
1 / 1
Dispute Resolution
1 / 1
Court of Protection and Deputyship
1 / 1
Elder Law
1 / 1
Professional Negligence
1 / 8
Employment
1 / 2
Company & Commercial
1 / 21
Business Law
1 / 1
Asset Management
1 / 8
Contract Law
1 / 1
Land Law
1 / 1
Consumer
1 / 3
Debt and Tax Law
1 / 5
Child Law
1 / 1
Charities
1 / 2
International Business Law
1 / 2
Auction Law
1 / 2
Banking
1 / 1
Company Law
1 / 1
Insurance Law
1 / 7
Pensions Law
1 / 7
Health and Welfare Law
1 / 2
IT & Intellectual Property
1 / 1
Corporate Law
1 / 1
Government Investigations
1 / 2
Care Law
1 / 5
Equity Law
1 / 3
Healthcare Law
1 / 3
Equality Law
1 / 8
Information Law
1 / 3
Planning Law
1 / 1
Administrative Law
1 / 2
Disability Law
1 / 1
Enforcement Law
1 / 5
Fraud Law
1 / 1
Governance Law
1 / 1
Injunctions Law
1 / 1
LGBT Law
1 / 3
Clinical Negligence
1 / 5
Copyright Law
1 / 4
Intellectual Property Law
1 / 5
Defamation Law
1 / 1
Discrimination Law
1 / 2
Domestic Violence Law
1 / 4
International Enforcement of Judgments
1 / 9
National Insurance Law
1 / 5
Nuisance Law
1 / 1
Social Law
1 / 1
Bribery and Corruption Law
1 / 1
Fire Safety Law
1 / 1
International Law
1 / 1
Pharmaceutical Law
1 / 3
Surveillance Law
1 / 10
White Collar Crime
1 / 1
Local
1 / 3
Housing & Property
625 / 4,772
Family Law
395 / 4,224
Wills, Trusts & Probate
441 / 3,763
Commercial Property
224 / 3,667
Inheritance Law
102 / 680
Litigation
116 / 892
Dispute Resolution
259 / 1,802
Court of Protection and Deputyship
114 / 577
Elder Law
73 / 317
Professional Negligence
98 / 1,298
Employment
257 / 3,622
Company & Commercial
200 / 4,183
Business Law
84 / 469
Asset Management
34 / 394
Contract Law
119 / 1,426
Land Law
148 / 1,322
Consumer
197 / 4,415
Debt and Tax Law
105 / 787
Child Law
211 / 1,640
Charities
128 / 767
International Business Law
12 / 211
Auction Law
64 / 285
Banking
118 / 1,032
Company Law
100 / 970
Insurance Law
78 / 659
Pensions Law
65 / 488
Health and Welfare Law
32 / 186
IT & Intellectual Property
168 / 1,114
Corporate Law
112 / 843
Government Investigations
45 / 416
Care Law
100 / 531
Equity Law
90 / 569
Healthcare Law
41 / 357
Equality Law
122 / 1,097
Information Law
28 / 339
Planning Law
69 / 585
Administrative Law
29 / 212
Disability Law
90 / 601
Enforcement Law
48 / 576
Fraud Law
58 / 514
Governance Law
34 / 272
Injunctions Law
115 / 931
LGBT Law
40 / 232
Clinical Negligence
146 / 1,247
Copyright Law
67 / 522
Intellectual Property Law
65 / 625
Defamation Law
43 / 265
Discrimination Law
71 / 499
Domestic Violence Law
109 / 896
International Enforcement of Judgments
20 / 153
National Insurance Law
78 / 422
Nuisance Law
40 / 235
Social Law
32 / 225
Bribery and Corruption Law
58 / 411
Fire Safety Law
24 / 180
International Law
40 / 376
Pharmaceutical Law
7 / 95
Surveillance Law
32 / 164
White Collar Crime
37 / 204
National
264 / 11,165
Contact & Locations - Debenhams Ottaway LLP
Ivy House, 107 St. Peters Street, St Albans, Hertfordshire, AL1 3EW
Reviews
5.0
/5
102 Reviews
Filter your results
Star rating
Rating
Clients say
What clients say about Debenhams Ottaway LLP
Clients praise the firm for strengths in probate, conveyancing, property (residential and commercial), insolvency, employment, family and wills/LPAs — demonstrating broad technical expertise and pragmatic, timely solutions. Valued soft skills include responsiveness, clear communication, professionalism, empathy, approachability and calm support during stressful matters. Frequent positives: fixed/clear fees, efficient execution, good updates and detailed explanations. Negatives are limited: occasional confusion about who was handling a case, some clients found legal jargon excessive, and one long-running mediation remained unresolved, causing frustration.
Responsive service
Professional advice
Clear communication
Knowledgeable staff
Efficient process
Helpful support
Friendly team
Good value
Stressful delays
Confusing staffing
ReviewSolicitors Review List
Patrick
Worked well
Despite the pandemic the video call worked well and gave TK the opportunity to explain the process of Will making.
Paul
Professionalism and calm manner
Everything was completed remotely by phone or email, each step was clear to both parties, the work was thorough and Simon's expertise, professionalism and calm manner was pleasant to work with on our case.
jason
Wills, Trusts & Probate
Great client service
Rachel Hyndman is an excellent lawyer who has recently written Wills for me and my wife. She clearly understands the area of Wills and trusts extremely well and found solutions to some of our more complex issues. But above all she is a delight to work with, down to earth, explaining everything carefully and in plain English.
Solicitors tagged in
this review
Peter
You would expect any solicitor practice to be professional. But being approachable and friendly helps people to relax in an unfamiliar environment.
You would expect any solicitor practice to be professional. But being approachable and friendly helps people to relax in an unfamiliar environment.
Other Reviews
Anonymous
Litigation and dispute resolution
Great firm. A go-to for me in relation to all contentious insolvency matters,
Mark Blaxill.
Buying and selling your home
I was surprised how fast the Probate & Conveyancing was completed. It was done so fast that maybe the legal jargon was unnecessary.
Peter McNeill
Wills, trusts, inheritance and probate
Claire and her team were professional, approachable, knowledgeable and supportive - highly recommended.
Solicitors tagged in
this review
Anonymous
Buying and selling your home
We have dealt with the firm for our wills, my mother in laws' will and then probate, and now for selling our property in North London. We have always found the service very professional and friendly.
Anonymous
Wills, trusts, inheritance and probate
The staff are very friendly and accommodating, both at Radlett and St. Albans branches, and the service excellent.
Reviews
4.9
/5
330 Reviews
Filter your results
Star rating
Rating
Clients say
What clients say about Debenhams Ottaway LLP
Clients praise the firm for strengths in probate, conveyancing, property (residential and commercial), insolvency, employment, family and wills/LPAs — demonstrating broad technical expertise and pragmatic, timely solutions. Valued soft skills include responsiveness, clear communication, professionalism, empathy, approachability and calm support during stressful matters. Frequent positives: fixed/clear fees, efficient execution, good updates and detailed explanations. Negatives are limited: occasional confusion about who was handling a case, some clients found legal jargon excessive, and one long-running mediation remained unresolved, causing frustration.
Responsive service
Professional advice
Clear communication
Knowledgeable staff
Efficient process
Helpful support
Friendly team
Good value
Stressful delays
Confusing staffing
ReviewSolicitors Review List
Jonathan
Sale of business
Excellent professional advise, great attention to detail and a willingness to ensure that all was completed by a very tight deadline.
Solicitors tagged in
this review
Vhd
Employment
Lack of professionalism, they just after your money
I was a client to Michael Karrigan an employment solicitor at this firm, be very very careful about them as they plot against you to take as much money as they can take from you , a lot of trick a lot of hidden charges and if you question them or refuse to pay what you don’t owe them they send bailiffs at your door , I would avoid this company at any price . Stay away there is lack of client care , morality , integrity, extremely bad
Solicitors tagged in
this review
Jonathan
Great Solicitor
As local Estate Agents down the road at Aitchisons, we are often asked to recommend a good conveyancer. With DB looking after you , you have nothing to worry about. Great service, communication and speed. Keep it up !
Solicitors tagged in
this review
Nicola
Friendly and helpful
Always replied to calls or emails promptly. Friendly and helpful staff.
Sandra
Professional and efficient
My matter was dealt with quickly and efficiently and as well as direct contact with the lawyer, the support staff were equally as professional and efficient
Other Reviews
C Townsend
Buying and selling your home
Third time we have dealt with Debenhams Ottaway and second time with Ms Natalie Clarke over the last 6 mths, as handled a probate sale for our family, and also our recent property purchase. Very responsive, professional advice and swift in action. A pleasure to work with..
Anonymous
Litigation and dispute resolution
Great firm. A go-to for me in relation to all contentious insolvency matters,
Richelle and Malcom Joseph
Employment law
Outstanding advice and service. Without question my husband and I would recommend Debenhams Ottaway
Mark Blaxill.
Buying and selling your home
I was surprised how fast the Probate & Conveyancing was completed. It was done so fast that maybe the legal jargon was unnecessary.
Joyce Deller
Buying and selling your home
We would highly recommend Debenhams Ottaway, Radlett branch, to anyone who is planning to sell their home. The staff are a professional group of individuals who all provide expertise in all matters relating to the legal side of sales.
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