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Martin Tolhurst Partnership LLP

4.8 | 21 Reviews 21 Reviews | Lasting Powers
2,203 Total Company Reviews info icon Lasting Powers | info icon 2,203 Total Company Reviews Lasting Powers | info icon 2,203 Total Company Reviews

Suite 1 Exchange House, Monument Way, Ashford, Kent, TN24 0HB

Accepting new clients

Suite 1 Exchange House, Monument Way, Ashford, Kent, TN24 0HB

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 421024

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Martin Tolhurst Partnership LLP Review Scores & Client Satisfaction Overview

4.8
Excellent
90%
Value for
Money
7% above
national average
95%
Success
Rate
13% above
national average
95%
Would
Recommend
14% above
national average
Communication 4.7/5
Initial Impressions 4.6/5
Approachability 4.7/5
Documentation Accuracy 4.5/5
Legal Knowledge 4.7/5
Value for money 4.5/5

Accreditations

Martin Tolhurst Partnership LLP are accredited by

Family Law Advanced accreditation awarded to Martin Tolhurst Partnership LLP
Lexcel - excellence in legal practice management and client care accreditation awarded to Martin Tolhurst Partnership LLP
Family Law accreditation awarded to Martin Tolhurst Partnership LLP
Trading names:
Martin Tolhurst Solicitors

Description

Established over 130 years ago, Martin Tolhurst Solicitors is one of Kent’s leading Law firms. With traditional values, complimented by our modern approach, online case tracking and case management systems – our clients can benefit from our years of experience a vast array of specialisms and rest assured that their case will be handled thoroughly, professionally, in an approachable and understandable way.

Rankings by area of expertise

The rankings below show the areas of expertise that Martin Tolhurst Partnership LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Martin Tolhurst Partnership LLP Review Scores & Client Satisfaction Overview

4.7
Excellent
94%
Value for
Money
11% above
national average
95%
Success
Rate
13% above
national average
95%+
Would
Recommend
15% above
national average
Communication 4.7/5
Initial Impressions 4.7/5
Approachability 4.7/5
Documentation Accuracy 4.7/5
Legal Knowledge 4.8/5
Value for money 4.7/5

Accreditations

Martin Tolhurst Partnership LLP are accredited by

Family Law Advanced accreditation awarded to Martin Tolhurst Partnership LLP
Lexcel - excellence in legal practice management and client care accreditation awarded to Martin Tolhurst Partnership LLP
Family Law accreditation awarded to Martin Tolhurst Partnership LLP
Trading names:
Martin Tolhurst Solicitors

Description

Established over 130 years ago, Martin Tolhurst Solicitors is one of Kent’s leading Law firms. With traditional values, complimented by our modern approach, online case tracking and case management systems – our clients can benefit from our years of experience a vast array of specialisms and rest assured that their case will be handled thoroughly, professionally, in an approachable and understandable way.

Rankings by area of expertise

The rankings below show the areas of expertise that Martin Tolhurst Partnership LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Meet the team of Martin Tolhurst Partnership LLP

Contact & Locations - Martin Tolhurst Partnership LLP

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–17:00
Saturday (Closed)
Sunday (Closed)

Suite 1 Exchange House, Monument Way, Ashford, Kent, TN24 0HB

Reviews

4.8 /5 21 Reviews
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Clients say

What clients say about Martin Tolhurst Partnership LLP

The firm specialises in conveyancing, wills, probate, LPAs, lease extensions, landlord matters, mortgages and litigation, with strong technical expertise and attention to detail. Clients praise prompt, clear communication, proactive case management, thoroughness and reliability. Valued soft skills include empathy, patience, professionalism, responsiveness, calm under pressure, persistence and a reassuring, personable manner that reduces stress during complex or lengthy matters.

professional
responsive
clear communication
efficient service
knowledgeable staff
supportive
thorough
friendly
proactive
reassuring

ReviewSolicitors Review List

Profile image of D Mortimer

D Mortimer

Lasting Power of Attorney

Human Touch

I have worked with Georgina in connection with Wills, Probate and LPA's, albeit before she joined the Martin Tolhurst Partnership. I could not recommend her more highly, as a Solicitor, or as a person, when dealing with such personal and sensitive matters, at a time when the client is likely at their most vulnerable.

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B & M Vizard

Wills, Trusts & Probate

You must have a will !

Its tempting to delay making a will but failing to do so will land your family with a lot of trouble and worry at a time when they least can cope with it. Wills are like fingerprints, similar in many ways, but the devil is in the details. Ours didn’t have too many complications but to make the right choices we needed clear, practical advice. Sarah was able to supply this and draft wills were posted soon after our consultation meeting. A couple of phone calls cleared up the finer points and we were given a choice of appointment times to call in the Longfield office for signature and witnessing. A week later we received the electronic and paper copies and the assurance that the originals will be filed in the Tolhurst facility. There was also a leaflet on Lasting Power of Attorney, another necessary thing to attend to in later life. We are studying this and will certainly return to this company in the near future

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A representative from Martin Tolhurst Partnership LLP responded to this review

Thank you for this great review. Your comments will be passed on to the team who assisted you with your matter and are greatly appreciated by everyone here at Martin Tolhurst Solicitors. Online Team

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Rowland

Wills, Trusts & Probate

Martin Tolhurst’s. Where There Is A Way To A Will

I wanted mirror wills for me and my wife Barbara Stewart handled this She was friendly, very professional and the whole process was carried out with the minimum of fuss

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A representative from Martin Tolhurst Partnership LLP responded to this review

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future. Kind regards, Ilaria Online Team

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Carol

Family Law

Great Service

Charlotte Hatcher, was so helpful explaining what we needed to do to set up our Power of Attorneys and writing our wills. She was friendly, efficient and was very kind, navigating us through the unfamiliar processes. We would wholeheartedly recommend Martin Tollhurst.

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A representative from Martin Tolhurst Partnership LLP responded to this review

Thank you for this great review. Your comments will be passed onto the team who assisted you with your matter and are greatly appreciated by everyone here at Martin Tolhurst Solicitors. Kind regards, Ilaria Online Team

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Anonymous

Verified

Selling my sister's house as P.O.A.

Jessica guided us carefully through the whole process of selling my sister's house. She was friendly courteous, quick to respond to questions and helped to make the whole process less intimidating. I wish her well on her career ahead.

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A representative from Martin Tolhurst Partnership LLP responded to this review

Thank you for your kind words! We are delighted to hear that you were satisfied with our services. Client satisfaction is our top priority, and we appreciate you taking the time to share your positive experience. Kind regards, Ilaria Online Team

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Other Reviews

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Geoffrey

Geoffrey

Great service from this solicitors - easy to contact and good advice The power of attorney and following will and probate on our relative's estate was done as quickly as possible and we were kept informed by Sarah Begley would recommend.

A representative from Martin Tolhurst Partnership LLP responded to this review

We are delighted that you were pleased with the service we provided. We hope to act for you again for you in the future. Best wishes, Sam Martin Tolhurst Solicitors Online Team

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Jackie

Jackie

Excellent service from Heather and the team when we sold a house as power of attorney. Very efficient and calls/emails answered promptly. Also very reasonable charges.

A representative from Martin Tolhurst Partnership LLP responded to this review

Thank you for your feedback. Your comments will be passed onto the staff who assisted you and are greatly appreciated. Kind Regards, Ilaria Online Team

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Michael

Wills, Trusts & Probate

Michael

My wife and I had our wills drawn up for a second time (updated) by Paul Rothwell. Paul's expertise and knowledge on listening to and creating a will that perfectly meets your needs is professional and, in a world where quality of service is often thwarted at the expense of dealing with a volume of business, Martin Tolhurst Longfield still offer that good old fashioned quality of service that will always stand the test of time. Thank you once again Paul.

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A representative from Martin Tolhurst Partnership LLP responded to this review

Thank you so much for your kind words. We really appreciate you taking the time out to share your positive experience with us. We hope to work with you again in the future. Thank you again. Best Wishes, Ilaria

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S

A client

I bought my home using MT as advised by Ward and Partners a number of years ago. I found the whole experience stressfull. I feel that the transaction went ahead with a major conflict of interest on their part, the failed to inform me until after the purchase took place that they were also acting for the sellers and that I would be paying the fees for the seller - a nasty unexpected cost. Donna Trewerne made some huge mistakes which have proven extremely costly to me, from failing to provide the TPO certificate (quite expensive in its own right) and incorrectly stating that no TPO was in place, to submitting the wrong draft of the deed of trust between owners - thank god my old neighbour kept a copy of the document he signed as a witness. All in all, a horrendous experience. Edit - in response to MT's reply, I have an email chain with R Carter from 2017 raising a lot of these concerns, and emails to Donna in 2014 and again 2015 both unanswered querying the documentation for the TPO, sellers fees and the conflict of interest. I note your staff kept getting the property address wrong.

A representative from Martin Tolhurst Partnership LLP responded to this review

Dear S Q, Thank you for your feedback, I understand you are disappointed with the service you formerly had please feel free to contact us if you would like to discuss things further, Donna Trewerne left this firm 3 years ago and we are not aware of any issue being raised with us previously on this matter. Kind Regards Martin Tolhurst Solicitors (Online Team)

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Reviews

4.7 /5 2203 Reviews
Filter your results
Star rating
Review Source

Rating

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Clients say

What clients say about Martin Tolhurst Partnership LLP

The firm specialises in conveyancing, wills, probate, LPAs, lease extensions, landlord matters, mortgages and litigation, with strong technical expertise and attention to detail. Clients praise prompt, clear communication, proactive case management, thoroughness and reliability. Valued soft skills include empathy, patience, professionalism, responsiveness, calm under pressure, persistence and a reassuring, personable manner that reduces stress during complex or lengthy matters.

professional
responsive
clear communication
efficient service
knowledgeable staff
supportive
thorough
friendly
proactive
reassuring

ReviewSolicitors Review List

Profile image of Chloe

Chloe

Verified

Outstanding

I feel compelled to give positive feedback following my experience with Jessica Bonfield of Martin Tolhurst Solicitors. I can only give praise of the highest order for Jessica’s professional conduct when dealing with my case which should be expected but what must be identified, is the level of sincerity and in turn, comfort and hope that one is endeared by. Jessica’s natural aptitude and sheer diligence towards client support is beyond reproach in my opinion. In my given situation, my confidence, hope and optimism has been bolstered and assured. How does one put a value on that. In my experienced opinion, Jessica Bonfield displays all the key fundamentals for excellent client relationships in her profession and is clearly a pinnacle facade for Martin Tolhust Solicitors. What more can I say.

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Anonymous

Verified
Housing & Property

Excellent service

We have been very pleased with the service provided during this very long and stressful conveyancing matter and would highly recommend Martin Tolhurst Partnership

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Eileen kingshott

Housing & Property

Abbie oswald

Abbie Oswald has just acted on our sale and purchase of a property ahead of time is very professional kept in constant touch with us at all times would highly recommend Abbie

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D Mortimer

Lasting Power of Attorney

Human Touch

I have worked with Georgina in connection with Wills, Probate and LPA's, albeit before she joined the Martin Tolhurst Partnership. I could not recommend her more highly, as a Solicitor, or as a person, when dealing with such personal and sensitive matters, at a time when the client is likely at their most vulnerable.

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this review

0
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Glen Archer

Verified
Employment

Telephone Appointment

Very Prompt And Professional Service With Very Clear Advice,Talked Me Through The Process And Answered Any Questions I Had,Very Satisfied.

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Other Reviews

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Andrew Murfin

Andrew

After having problems with an apartment purchased at auction, the speed at which a lease was sorted (1 week) after being told could take 18 months was exceptional. They’ve sorted a few property purchases and always been efficient

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Sally Bleach

Sally

We purchased a property and used Martin Tolhurst 3 years ago and had a terrible experience so was very reluctant to use this time round but very glad we did. Our solicitor Cally and her assistant Richard was absolutely amazing, any questions or emails were answered by Cally when in office and when out Richard was always on hand to answer questions especially towards the end Richard was amazing chasing our buyers solicitors and keeping us up to date. Thank you for making the selling and buying process less stressful!

Thank you so much for your kind words. We really appreciate you taking the time out to share your positive experience with us. We hope to work with you again in the future. Thank you again. Best wishes, Sam Martin Tolhurst Solicitors Online Team

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Helen Calkin

Helen

I cannot recommend Gemma and her team at Martin Tolhurst Solicitors highly enough. They supported me through what turned out to be a two-year journey of selling my home and purchasing a new one, and their professionalism, expertise and dedication never wavered. They were always on hand with sound advice, reassurance and a positive attitude. Thanks to her persistence and hard work I am now happily settled in a home I absolutely love. A huge thank you to Gemma and the entire team for their patience, kindness and outstanding service throughout. Their support made all the difference, and I am incredibly grateful for everything they did.

Thank you for your wonderful feedback! It was a pleasure to act for you on your matter. We really appreciate you taking the time to leave this review. Thank you again. Martin Tolhurst Solicitors Sam, Online Team

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weifang zhang

weifang

Gemma Nie at Martin Tolhurst handled our recent property purchase brilliantly. She was professional, thorough and always quick to respond. She explained complex legal matters clearly and caught important details in the paperwork that needed addressing. Despite some challenges during the transaction, she kept things moving and brought it to a successful completion. Highly recommended for anyone needing a conveyancing solicitor.

Thank you for this great review. Your comments will be passed on to the team who assisted you with your matter and are greatly appreciated by everyone here at Martin Tolhurst Solicitors. Online Team

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Abayomi Idogun

Abayomi

I would definitely recommend Martin Tolhurst Solicitors. Gemma and her team were highly professional and very thorough. We exchanged and completed the conveyancing process within three months. Thank you and God bless.

We are delighted that you were pleased with the service we provided. We hope to act for you again in the future. Best wishes, Sam Martin Tolhurst Solicitors Online Team

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