Steer clear of this law firm. My experience with Stuart Ruff started off promisingly, only for us to overshoot the initial estimate by 3x, with charges accrued for every minuscule communication effort. Despite requesting an end to this, it continued.
Numerous typographical errors were evident in their documents, including incorrect agreement dates and participant names.
Complicating matters further, I started receiving bills from Kimberley Deane and Jennifer Scoates, whom I hadn't been previously introduced to. The bills were unclear and their accompanying letters quickly turned aggressive, despite a prior agreement of a one-time payment. Their comments, such as threats of court proceedings if payment wasn't received within 14 days, were unsettling. Here is an example: “Unless payment is received within 14 days from the date of this letter, the debt will be passed to our Debt Collection Department who may issue court proceedings for recovery of the sum due without further notice.”.
I compiled and made the payments, but these unexpected invoices continued to arrive. The firm's departments seemed disconnected with poor internal communication and an aggressive attitude towards paying clients.
Their current rating doesn't reflect my experience. I would strongly advise anyone considering their services to think twice. My hope is that their rating will change to prevent others from enduring similar frustrations.
