Keene Marsland Solicitors (Part of the Parfitt Cresswell Limited Group) logo

Keene Marsland Solicitors (Part of the Parfitt Cresswell Limited Group)

4.9 | 274 Reviews 274 Reviews | Housing & Property
819 Total Company Reviews info icon Housing & Property | info icon 819 Total Company Reviews Housing & Property | info icon 819 Total Company Reviews

Lonsdale Gate, Lonsdale Gardens, Tunbridge Wells, Kent, TN1 1NU

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Lonsdale Gate, Lonsdale Gardens, Tunbridge Wells, Kent, TN1 1NU

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The Solicitors Regulation Authority

Regulator ID: 606256

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Keene Marsland Solicitors (Part of the Parfitt Cresswell Limited Group) |

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Keene Marsland Solicitors (Part of the Parfitt Cresswell Limited Group) Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 4.8/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.8/5

Accreditations

Keene Marsland Solicitors (Part of the Parfitt Cresswell Limited Group) are accredited by

The Law Society accreditation awarded to Keene Marsland Solicitors (Part of the Parfitt Cresswell Limited Group)
Conveyancing Quality Scheme accreditation awarded to Keene Marsland Solicitors (Part of the Parfitt Cresswell Limited Group)

Description

Parfitt Cresswell is a regional law firm established in 1908 with offices across the South East of England offering expert legal advice with a personal touch. Complimentary No-Obligations Consultation - Speak to One of Our Legal Experts Arrange to speak with one of our legal experts and find out where you stand, what your best options are and an approximate cost (should you wish to proceed) to meet your legal needs. This is a no-obligations consultation and can be in person, over the telephone or via video call, the choice is yours. Simply contact us today.

Rankings by area of expertise

The rankings below show the areas of expertise that Keene Marsland Solicitors (Part of the Parfitt Cresswell Limited Group) offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Keene Marsland Solicitors (Part of the Parfitt Cresswell Limited Group) Review Scores & Client Satisfaction Overview

4.8
Excellent
93%
Value for
Money
10% above
national average
95%+
Success
Rate
14% above
national average
95%
Would
Recommend
14% above
national average
Communication 4.7/5
Initial Impressions 4.7/5
Approachability 4.8/5
Documentation Accuracy 4.7/5
Legal Knowledge 4.8/5
Value for money 4.6/5

Accreditations

Keene Marsland Solicitors (Part of the Parfitt Cresswell Limited Group) are accredited by

The Law Society accreditation awarded to Keene Marsland Solicitors (Part of the Parfitt Cresswell Limited Group)
Conveyancing Quality Scheme accreditation awarded to Keene Marsland Solicitors (Part of the Parfitt Cresswell Limited Group)

Description

Parfitt Cresswell is a regional law firm established in 1908 with offices across the South East of England offering expert legal advice with a personal touch. Complimentary No-Obligations Consultation - Speak to One of Our Legal Experts Arrange to speak with one of our legal experts and find out where you stand, what your best options are and an approximate cost (should you wish to proceed) to meet your legal needs. This is a no-obligations consultation and can be in person, over the telephone or via video call, the choice is yours. Simply contact us today.

Rankings by area of expertise

The rankings below show the areas of expertise that Keene Marsland Solicitors (Part of the Parfitt Cresswell Limited Group) offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Meet the team of Keene Marsland Solicitors (Part of the Parfitt Cresswell Limited Group)

Contact & Locations - Keene Marsland Solicitors (Part of the Parfitt Cresswell Limited Group)

Opening hours

Monday 09:00–17:30
Tuesday 09:00–17:30 (Open)
Wednesday 09:00–17:30
Thursday 09:00–17:30
Friday 09:00–17:30
Saturday (Closed)
Sunday (Closed)

Lonsdale Gate, Lonsdale Gardens, Tunbridge Wells, Kent, TN1 1NU

Reviews

4.9 /5 274 Reviews
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Clients say

What clients say about Keene Marsland Solicitors (Part of the Parfitt Cresswell Limited Group)

The firm is praised for expertise across conveyancing, wills, probate, family law, commercial property, leasehold matters and settlement agreements. Clients value the team’s clear legal advice, thorough knowledge, strong attention to detail and ability to handle complex or time-sensitive cases efficiently. Soft skills frequently highlighted include professionalism, kindness, empathy, patience, responsiveness, reassuring support and excellent communication. Many reviews note that the firm keeps clients informed, explains matters plainly, and provides a smooth, calm and trustworthy service from start to finish.

Helpful and efficient
Excellent communication
Professional service
Clear explanations
Knowledgeable advice
Friendly staff
Prompt responses
Supportive guidance
Kept informed
Smooth process

ReviewSolicitors Review List

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Anonymous

Verified

House Sale

We were looking for a quick sale, with a straightforward chain. Jo and her team were very helpful and efficient to achieve a quick sale.

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Alan

Verified

Downsizing to a Retirement Flat

I have used Copley Clark for my will and for downsizing to a leasehold retirement flat. My solicitor Gwen Yangtin Li was very knowledgable about the issues around leasehold flats and retirement complexes. We had difficulty with the freehold solicitors and the Sellers conveyancer. They seemed much less knowledgeable. I consulted Jon Andrew about ownership of the retirement Flat as my wife is in a care home. I would also like to express thanks to Patumi Gholam for her help

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Zoe

Verified
Housing & Property

Fast & efficient

They were great, the whole team are helpful and friendly. Explaining things that I didn’t understand and guiding us through the process, making it as smooth as possible. Available for face to face document drop off in town office making it easy to provide personal documents.

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A representative from Parfitt Cresswell Limited responded to this review

Dear Zoe, Thank you so much for the great review! We really appreciate it and will pass this onto Jo and her team. If we can assist with anything in the future, please do let us know. Thanks again and all the best, Client Services Team - Parfitt Cresswell Solicitors

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Mo

Verified
Housing & Property

House purchase

This is the second house we have purchased using Jo and Mandy. They have always kept us updated and had a resolution for every problem. Our middle son chose a main stream solicitor and got nothing but trouble, he ended up having to give up and Jo and Mandy now have him on the right track. Can’t thank them enough, totally recommend them. (Absolute legends)

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A representative from Parfitt Cresswell Limited responded to this review

Dear Mo, Thanks for the lovely review. We're very pleased to hear that Jo and Mandy have been able to assist you son with his matter. Jo and Mandy will be thrilled to know that you are all happy with the service being provided. If we can be of any further assistance now or in the future, please don't hesitate to get in touch. Thanks very much Mo and all the best. Client Services Team - Parfitt Cresswell Solicitors

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Justine

Verified
Housing & Property

Very happy

Very happy with the service from Jo and the team. Clear good communication throughout the process.

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A representative from Parfitt Cresswell Limited responded to this review

Dear Justine, Thanks for the feedback. We're happy to hear that you were pleased with the service provided by Jo and the team. We'll make sure your feedback is passed onto Jo. If there is anything else we can assist with in relation to this or a future matter, please do get in touch. Thanks Justine, All the best. Client Services Team - Parfitt Cresswell Solicitors

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Other Reviews

Profile image of Conor Vennard

Conor Vennard

Housing & Property

Conor

A huge thank you to Gwen and Patuni for all their hard work throughout what was a particularly difficult and complicated sale. They handled every challenge professionally and kept us informed throughout and were always responsive when we needed guidance or reassurance. We felt we could trust their advice completely and their persistence was a huge part of getting the sale over the line. I would not hesitate to recommend them. Brilliant team.

Legal experts tagged in
this review

A representative from Parfitt Cresswell Limited responded to this review

Dear Conor, Thanks so much for taking the time to leave a review. We really appreciate and love seeing positive feedback like this! It's great that you were happy with the service provided by Gwen and Patuni. We'll be sure to let them know. If we can be of any further assistance, please do let us know. Hopefully, we'll see you again in the future. Best wishes, Client Services Team - Parfitt Cresswell Solicitors.

0
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Darren Seward

Housing & Property

Darren

Jo was on the case and kept us updated throughout the process. Would highly recommend her.

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A representative from Parfitt Cresswell Limited responded to this review

Dear Darren, Thank you very much for the positive review. We really appreciate it! We're so pleased to hear that you had a good experience and would recommend Jo. We'll be sure to pass on your feedback. If we can be of any further assistance, please do let us know. We'd be happy to assist. Thanks Darren. All the best! Best wishes, Client Services Team - Parfitt Cresswell Solicitors

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Mark Griffiths

Housing & Property

Mark

Gwen was informative, professional and always responsive to any queries regarding the process in selling our property.

Legal experts tagged in
this review

Dear Mark, Thanks for taking the time to leave a positive review. We're pleased to hear that you had a good experience and we will pass your kind feedback onto Gwen. If we can be of any further assistance, please do let us know. Thanks Mark. Best wishes, Client Services Team - Parfitt Cresswell Solicitors

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Mandy Griffiths

Mandy

We recently completed the sale of a property where Parfitt Creswell (Windsor) acted for our buyers. What should have been a straightforward transaction took nine months to complete. In our experience, much of the delay appeared to be due to poor communication and a lack of responsiveness from Parfitt Cresswell. All parties involved spent considerable time chasing updates, often receiving no response for weeks at a time. I would not normally leave a review for a company I had not personally instructed, but the level of communication throughout this transaction was so poor that I felt it was important to share my experience. Based on our experience, I would not recommend Parfitt Creswell.

A representative from Parfitt Cresswell Limited responded to this review

Dear Mandy, Thank you for sharing your perspective. We appreciate that property transactions can be stressful and that different parties involved may have differing views of the process. As solicitors, our professional duty is to act in the best interests of our client and in accordance with their instructions. As you were not our client in this matter, it would not be appropriate for us to comment on the specific circumstances referred to in your review. We can, however, confirm that throughout the transaction we remained committed to providing professional advice and representation in accordance with our client's legal interests and instructions. We acted proactively throughout, progressing all matters within our control promptly and diligently while working towards the best possible outcome for our client. Best wishes, Client Services Team – Parfitt Cresswell Solicitors

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Kki hobby

Housing & Property

Kki

Engaged Copley Clark to help me with a transfer of ownership.. Very happy with the service provided by Gwen and Paruni. Would recommend.

Legal experts tagged in
this review

Hi Kki, Thank you for taking the time to leave a review. We really appreciate it. It's great to see that you were happy with the service provided by Gwen and Patuni. If we can be of any further assistance in the future, please do get in touch. Best wishes, Client Services Team Copley Clark - part of Parfitt Cresswell Solicitors

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Reviews

4.8 /5 819 Reviews
Filter your results
Star rating
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Clients say

What clients say about Keene Marsland Solicitors (Part of the Parfitt Cresswell Limited Group)

The firm is praised for expertise across conveyancing, wills, probate, family law, commercial property, leasehold matters and settlement agreements. Clients value the team’s clear legal advice, thorough knowledge, strong attention to detail and ability to handle complex or time-sensitive cases efficiently. Soft skills frequently highlighted include professionalism, kindness, empathy, patience, responsiveness, reassuring support and excellent communication. Many reviews note that the firm keeps clients informed, explains matters plainly, and provides a smooth, calm and trustworthy service from start to finish.

Helpful and efficient
Excellent communication
Professional service
Clear explanations
Knowledgeable advice
Friendly staff
Prompt responses
Supportive guidance
Kept informed
Smooth process

ReviewSolicitors Review List

Profile image of Meenakshi

Meenakshi

A long legal journey

I would highly recommend Sharon and her team for their professionalism, compassion and dedication throughout my divorce, financial remedy and child arrangements case. It was a very long and challenging journey, beginning in mid-2024, and the proceedings were extremely demanding both emotionally and financially, involving a significant six-figure sum in legal costs. Throughout this time, several trainee solicitors were involved in my case at different stages. “I would like to give particular thanks to Abbie Manwaring, who was consistently professional, polite, approachable and easy to talk to. She was patient, understanding and supportive throughout, and I always felt comfortable speaking with her I also had the opportunity to speak with Ewa, another solicitor within Sharon’s team, from time to time. She was professional and answered basic questions. A very special mention must go to Paul, my barrister, who was absolutely amazing. He was knowledgeable, professional, tenacious, reassuring and represented me exceptionally well. I felt confident having Paul on my side throughout the proceedings, and I am extremely grateful for the way he handled my case. I was very pleased with the outcome. Overall, I am incredibly grateful to Sharon, Paul, Abbie and everyone else who worked on my case. It was a long, complex and difficult process, but I felt supported by a dedicated team throughout. Their hard work and commitment made a real difference.

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Ayshe Ayshe

Verified

Introduction appointment

Very comfortable, understanding, respectful, courteous, polite and caring, all my needs were taken care of, and she spoke with me very calmly and clearly, listening to me speak and being very patient with me, I was treated so very kindly.

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Anonymous

Verified

House Sale

We were looking for a quick sale, with a straightforward chain. Jo and her team were very helpful and efficient to achieve a quick sale.

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0
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Alexander Stanley Alexander Stanley

Verified

Law Support

The solicitors provided legal specialist information

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A representative from Parfitt Cresswell Limited responded to this review

Dear Alexander, Thank you for taking the time to leave a review. We're pleased to see that you gave four stars and that you were happy with the service. Of course, we would have loved to have achieved 5 stars and if there is anything you feel we could have done better, it would be great to know, as we are always aiming to provide the best client experience alongside expert legal advice. If we can assist with any further assistance, please do not hesitate to get in touch. Thanks again for trusting us with your legal needs. Regards, Client Services Team - Parfitt Cresswell Solicitors

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Susan Johnstone

Verified

Property Sale

Once again, Stephen Cook provided an outstanding service throughout the sale of my commercial property. Communication was excellent from start to finish, and I was kept informed every step of the way. I would highly recommend Stephen to anyone looking for a reliable and very experienced solicitor. He delivered a first-class service throughout.

Legal experts tagged in
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A representative from Parfitt Cresswell Limited responded to this review

Dear Susan, Thank you for the lovely feedback and the kind recommendation. This is great!. We will pass your feedback onto Stephen who we are sure will be thrilled! If we can be of any further assistance, now or in the future, please do get in touch. We would be very happy to assist. Thanks Susan and all the best. Regards, Client Services Team - Parfitt Cresswell Solicitors

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Other Reviews

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Margaret Bamford

Margaret

Would thoroughly recommend Parfitt Cresswell solicitors, particularly Zoe Neale who dealt with the complexities and sensitivities of my Will with great skill and attention to detail. No reservations at all.

0
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M Khan

A client

I would give 10 stars if it were possible. Everyone was very kind and welcoming, and the work was done in seconds.

A representative from Parfitt Cresswell Limited responded to this review

Thank you very much for the wonderful feedback. This is lovely to read and we're so pleased that you were happy with the service provided. If we can be of any further assistance, please do let us know. We are here to help. Best wishes, Client Services Team - Parfitt Cresswell Solicitors

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M Evans

A client

We found Vicky to be friendly, helpful and efficient. Highly recommend

A representative from Parfitt Cresswell Limited responded to this review

Thank you for the positive review. We're pleased to read that you were happy with the service provided by Vicky and would highly recommend her. We'll be sure to let her know. If we can be of any further assistance, please do get in touch. We're here to assist. Thanks again. Best wishes, Client Services Team - Parfitt Cresswell Solicitors

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Profile image of Conor Vennard

Conor Vennard

Housing & Property

Conor

A huge thank you to Gwen and Patuni for all their hard work throughout what was a particularly difficult and complicated sale. They handled every challenge professionally and kept us informed throughout and were always responsive when we needed guidance or reassurance. We felt we could trust their advice completely and their persistence was a huge part of getting the sale over the line. I would not hesitate to recommend them. Brilliant team.

Legal experts tagged in
this review

A representative from Parfitt Cresswell Limited responded to this review

Dear Conor, Thanks so much for taking the time to leave a review. We really appreciate and love seeing positive feedback like this! It's great that you were happy with the service provided by Gwen and Patuni. We'll be sure to let them know. If we can be of any further assistance, please do let us know. Hopefully, we'll see you again in the future. Best wishes, Client Services Team - Parfitt Cresswell Solicitors.

0
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Profile image of Darren Seward

Darren Seward

Housing & Property

Darren

Jo was on the case and kept us updated throughout the process. Would highly recommend her.

Solicitors tagged in
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A representative from Parfitt Cresswell Limited responded to this review

Dear Darren, Thank you very much for the positive review. We really appreciate it! We're so pleased to hear that you had a good experience and would recommend Jo. We'll be sure to pass on your feedback. If we can be of any further assistance, please do let us know. We'd be happy to assist. Thanks Darren. All the best! Best wishes, Client Services Team - Parfitt Cresswell Solicitors

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