Matter Type:
Residential Conveyancing
James
Collected on:
Unprofessional and lacking Customer service or thought
I engaged the company to act for my property purchase, and after an email from me to them, to ask for an update on progress, i was advised that the team member has been signed off sick for the forseeable, so another team member "will" pick the file up. I questioned whether this issue would cause delays ad it was "will", not "has", and asked if i would be free to leave if there would be issues due to workloads, as i think is fair. The response was that they would be able to handle it accordingly, but i can now leave. Before finishing an email conversation about the matter, they had already communicated to all parties they were no longer representing me, and point blank told me to find other representation.
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