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Hansells

4.8 | 254 Reviews 254 Reviews | Housing & Property
889 Total Company Reviews info icon Housing & Property | info icon 889 Total Company Reviews Housing & Property | info icon 889 Total Company Reviews

Cambridge House, 26 Tombland, Norwich, Norfolk, NR3 1RE

Accepting new clients

Cambridge House, 26 Tombland, Norwich, Norfolk, NR3 1RE

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 805794

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Hansells Review Scores & Client Satisfaction Overview

4.8
Excellent
93%
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 4.7/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.6/5

Accreditations

Hansells are accredited by

Personal Injury accreditation awarded to Hansells
Clinical Negligence accreditation awarded to Hansells
Family Law accreditation awarded to Hansells

Description

Hansells Solicitors offer legal solutions to personal and corporate clients in Norfolk, across the UK and overseas.

Rankings by area of expertise

The rankings below show the areas of expertise that Hansells offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Hansells Review Scores & Client Satisfaction Overview

4.8
Excellent
92%
Value for
Money
9% above
national average
95%+
Success
Rate
16% above
national average
95%+
Would
Recommend
17% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.6/5

Accreditations

Hansells are accredited by

Personal Injury accreditation awarded to Hansells
Clinical Negligence accreditation awarded to Hansells
Family Law accreditation awarded to Hansells

Description

Hansells Solicitors offer legal solutions to personal and corporate clients in Norfolk, across the UK and overseas.

Rankings by area of expertise

The rankings below show the areas of expertise that Hansells offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Pinned Reviews

Profile image of Betty Rathbone

Betty Rathbone

Verified
Wills, Trusts & Probate

Ecpected and got good service

"I have over 50 years of good relationships with Hansells staff, Good teamwork is a key strength"

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Meet the team of Hansells

Meet the team of Hansells

Contact & Locations - Hansells

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–17:00
Saturday (Closed)
Sunday (Closed)

Cambridge House, 26 Tombland, Norwich, Norfolk, NR3 1RE

Reviews

4.8 /5 254 Reviews
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Clients say

What clients say about Hansells

The firm specialises in wills, lasting powers of attorney, probate, property and contentious/compensation matters, demonstrating strong legal knowledge across family, estate and property work. Clients praise clear, practical and honest advice, efficient case management and fixed-fee transparency. Valued soft skills include approachability, patience, compassion, calmness, good communication, responsiveness and a personable manner. Reviewers highlight professionalism, integrity, teamwork and a reassuring, uncomplicated process that reduces stress and delivers confidence and excellent value.

friendly
approachable
professional
clear advice
timely responses
easy to understand
great knowledge
efficient service
straightforward process
good value

ReviewSolicitors Review List

Profile image of Paula

Paula

Dispute Resolution

S21 preparation and processing regarding 1,Adey Close, Aylsham.

Harriet has successfully prepared and processed the S21 notice with skill full contact with both landlord and tenant. As a result all communications were agreeable and pleasant experiences. Therefore, a potentially stressful situation was carefully monitored by Harriet resulting in a successful outcome. Thank you for being available at all times with the help,reassurance and guidance that was needed.

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A representative from Hansells responded to this review

Thank you for your wonderful feedback. We are delighted to hear that Harriet handled the Section 21 process with professionalism, care and excellent communication throughout. Managing a potentially stressful situation in a calm and supportive way is something we strive for, and we’re pleased that Harriet’s guidance, reassurance and availability helped achieve a successful outcome for both landlord and tenant. We greatly appreciate your kind comments and thank you for taking the time to share your experience.

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Susan Drury

Verified

Land registry

I found Shelyna Mariscal very helpful and professional and friendly with prompt replies to all of my questions

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Georgina Keating

Verified
Housing & Property

Friendly professional service

Once I had agreed to go ahead with my case and sent all documents that were asked of me, there were several weeks with no correspondence, however, I sent a few emails requesting updates, that seemed to get thing moving as my business was dealt with promptly and efficiently thereafter.

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Rebecca Berger

Verified
Housing & Property

Conveyencing

It was a very long drawn out process but Sue was great through it all

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Darlene Ami Daniels

Verified

Excellent and efficient.

Would highly recommend Sue Lloyd. Every aspect of our move was dealt with very professionally and efficiently. Sue was always responding on the same day, she would also call and discuss any concerns. Sue was very proactive and kept matters moving along very swiftly. Hansells staff have all seemed very professional and efficient and I would highly recommend.

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Other Reviews

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elizabeth husar

Housing & Property

elizabeth

Sue Lloyd at Hansells was very efficient at guiding me through the purchase of my property, very down to earth and approachable. I felt I could ask about anything I did not understand without feeling silly.

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A representative from Hansells responded to this review

Thank you for your kind review. We're pleased to hear that Sue made your property purchase a smooth experience and that you felt comfortable asking questions throughout the process. Buying a home can be a significant step, and Sue takes pride in providing clear, practical advice in an approachable way. Your feedback means a lot, and we'll be sure to pass your comments on to her. Thank you for choosing Hansells, and we wish you all the best in your new home.

0
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Sheryl Rust

Sheryl

Having recently used Hansells for the sale of my shared ownership property, I wouldn't hesitate to use them again. Sue Lloyd made the whole process simple and efficient. As these matters do, especially being shared ownership, it took time from start to completion but Sue dealt with everything quickly and efficiently. I was kept updated regularly and if I ever had any queries Sue was very responsive and helpful.

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Sheryl Rust

Sheryl

Having recently used Hansells for the sale of my shared ownership property, I wouldn't hesitate to use them again. Sue Lloyd made the whole process simple and efficient. As these matters do, especially being shared ownership, it took time from start to completion but Sue dealt with everything quickly and efficiently. I was kept updated regularly and if I ever had any queries Sue was very responsive and helpful.

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Freda

Housing & Property

Freda

Thank you to Gemma and the conveyancing team that dealt with both the sale of my semi-detached house and bungalow purchase over the autumn and winter months until completion in February. Due to circumstances it took longer than hoped but the team at Hansells were professional at all times

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Francesca

Francesca

Sue Lloyd and team were great at dealing with the sale and purchase for us in 2024. She set realistic timelines and the team were surprisingly responsive to emails which we appreciated a lot.

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Reviews

4.8 /5 889 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Hansells

The firm specialises in wills, lasting powers of attorney, probate, property and contentious/compensation matters, demonstrating strong legal knowledge across family, estate and property work. Clients praise clear, practical and honest advice, efficient case management and fixed-fee transparency. Valued soft skills include approachability, patience, compassion, calmness, good communication, responsiveness and a personable manner. Reviewers highlight professionalism, integrity, teamwork and a reassuring, uncomplicated process that reduces stress and delivers confidence and excellent value.

friendly
approachable
professional
clear advice
timely responses
easy to understand
great knowledge
efficient service
straightforward process
good value

ReviewSolicitors Review List

Profile image of Doreen Riley

Doreen Riley

Verified
Wills, Trusts & Probate

Making a Will

Dav was very friendly to deal with, he kept me fully aware and gave me professional sensible advice. I would recommend.

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A representative from Hansells responded to this review

Thank you for your kind feedback. We appreciate your recommendation and will be sure to pass your comments on to Dav.

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anonymous

Verified
Family Law

Power of Attorney & Wills

Advice was given to us to get our life sorted so we chose Hansells to do our Power of Attorney and our Wills. This is the first time we have used Hansells and Leigh Crowden and Samantha Loombe were brilliant in taking us through all the steps we needed to go through. Both Leigh and Sam are brilliant ambassadors for Hansells

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this review

A representative from Hansells responded to this review

Thank you for your feedback. We're delighted that you chose Hansells to help with your Powers of Attorney and Wills, and that your first experience with us was such a positive one. Leigh and Sam will be thrilled to hear your kind comments. Guiding clients through every step of the process with clear advice and support is something they are passionate about, and it's great to know they made everything straightforward and reassuring. Thank you for your trust in us, and for recognising them as such brilliant ambassadors for Hansells.

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Keith Thompson

Verified
Family Law

LPOA Registration

At all times we were dealt with consideration and patience throughout the complex process. Craig 'went the extra mile' as they say. More than satisfied.

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A representative from Hansells responded to this review

Thank you for your kind review. Craig will be pleased to hear that you felt supported throughout the process and that his patience and dedication helped make everything easier to navigate. Going the extra mile for our clients is what we strive for, so your feedback means a great deal to us.

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Muriel Smith

Verified
Wills, Trusts & Probate

Update Will

I found Dav to be approachable, professional and easy to work with. He provided honest, clear and practical advice tailored to our needs, and his timely responses kept everything moving smoothly. The whole process was straightforward and well managed from beginning to end. I would definitely use Dav again and would have no hesitation in recommending him.

Legal experts tagged in
this review

A representative from Hansells responded to this review

Thank you for your kind review. Dav will be pleased to hear that his advice, communication and approachable manner made the process straightforward and easy for you. It's fantastic to know that everything was well managed and that you felt supported every step of the way. Thank you for your recommendation and for placing your trust in us.

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Sheila Rufus

Verified
Wills, Trusts & Probate

Making of my Will

Dav provided honest, clear and practical advice throughout the process. Communication was excellent, with timely responses to any questions, and he was always approachable and easy to deal with. The whole process was smooth from start to finish, giving us confidence every step of the way. I wouldn't hesitate to use Dav again and would happily recommend him to others

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A representative from Hansells responded to this review

Thank you for your kind feedback. We're so pleased Dav was able to provide clear, practical advice and keep the process smooth and stress-free throughout. Your recommendation means a great deal to us, and we'll be sure to share your comments with him.

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Other Reviews

Profile image of elizabeth husar

elizabeth husar

Housing & Property

elizabeth

Sue Lloyd at Hansells was very efficient at guiding me through the purchase of my property, very down to earth and approachable. I felt I could ask about anything I did not understand without feeling silly.

Legal experts tagged in
this review

A representative from Hansells responded to this review

Thank you for your kind review. We're pleased to hear that Sue made your property purchase a smooth experience and that you felt comfortable asking questions throughout the process. Buying a home can be a significant step, and Sue takes pride in providing clear, practical advice in an approachable way. Your feedback means a lot, and we'll be sure to pass your comments on to her. Thank you for choosing Hansells, and we wish you all the best in your new home.

0
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Profile image of William Dickson

William Dickson

William

Jane is nothing short of a godsend. We were facing an extremely stressful situation with the preparation and notarisation of several documents, then having them verified by overseas attorneys before finally couriering them. Jane was highly professional, calm, friendly and reassuring just when we needed that most. And, having notarised our documents, she went that extra mile by taking care of the whole thing on our behalf, immediately emailing the papers to the attorneys and sending them by courier. We would have paid almost anything for this sort of real, actual help, so were very pleasantly surprised when we received her invoice. We cannot thank her enough.

0
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Elif

Elif

Everyone was very friendly and welcoming. I was looking for a solicitor who could certify my documents for my RCVS registration. Jane was extremely helpful, and her calm, confident manner really helped put me at ease. I am very grateful for her support and help!

1
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JAWAD

JAWAD

Jane was ever so supportive and handled my requirements very professionally. She ensures to deliver a personalized service and does not stop to go extra mile to delver a high class service.

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Jo

A client

I dropped by Hansells on the off-chance that a solicitor could help me with a smallish task. I'd tried two other nearby firms of solicitors who couldn't help. On entering Hansells I was unbelievably fortunate that LW happened to be in reception. She most willingly gave her time immediately to the issue I had. With tea for me, entertainment for tiny grandson both cheerfully proffered by the friendly receptionist and my matter swiftly resolved by LW, it was the kind of experience that inspires faith in human nature and the profession. Thank you both so much.

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