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Thompsons

4.9 | 50 Reviews 50 Reviews | Clinical Negligence
2,393 Total Company Reviews info icon Clinical Negligence | info icon 2,393 Total Company Reviews Clinical Negligence | info icon 2,393 Total Company Reviews

84 Channel Street, Galashiels, scottish borders, TD1 1BD

Accepting new clients

84 Channel Street, Galashiels, scottish borders, TD1 1BD

Regulated by:

The Law Society of Scotland

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Thompsons Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 5.0/5
Documentation Accuracy 5.0/5
Legal Knowledge 4.9/5
Value for money 5.0/5

Accreditations

Thompsons are accredited by

Personal Injury accreditation awarded to Thompsons
The Law Society of Scotland accreditation awarded to Thompsons
Trading names:
Thompsons Scotland LLP

Description

The solicitors specialising in accident compensation in our Borders offices in Peebles and Galashiels have a wealth of experience gathered from handling many high value and legally important claims over the decades. Each week we secure more than £1 million in accident compensation for our clients in the Borders and elsewhere across Scotland; we win around nine out of ten cases we take on.

Rankings by area of expertise

The rankings below show the areas of expertise that Thompsons offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Thompsons Review Scores & Client Satisfaction Overview

4.8
Excellent
95%+
Value for
Money
13% above
national average
95%+
Success
Rate
15% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

Thompsons are accredited by

Personal Injury accreditation awarded to Thompsons
The Law Society of Scotland accreditation awarded to Thompsons
Trading names:
Thompsons Scotland LLP

Description

The solicitors specialising in accident compensation in our Borders offices in Peebles and Galashiels have a wealth of experience gathered from handling many high value and legally important claims over the decades. Each week we secure more than £1 million in accident compensation for our clients in the Borders and elsewhere across Scotland; we win around nine out of ten cases we take on.

Rankings by area of expertise

The rankings below show the areas of expertise that Thompsons offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Contact & Locations - Thompsons

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–17:00
Saturday (Closed)
Sunday (Closed)

84 Channel Street, Galashiels, scottish borders, TD1 1BD

Reviews

4.9 /5 50 Reviews
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Clients say

What clients say about Thompsons

The firm specialises in personal injury, workplace accident, wills and power of attorney, CICA and related civil litigation, demonstrating strong technical expertise and consistently successful outcomes. Clients praise clear, timely communication, thorough case management and practical, plain‑language explanations. Valued soft skills include professionalism, empathy, patience, reliability and a reassuring, client‑centred approach—staff are described as supportive, approachable, compassionate and diligent, keeping clients informed and putting them at ease throughout often lengthy or complex processes.

kept clients informed
professional service
clear communication
supportive staff
compassionate approach
efficient handling
knowledgeable advice
successful outcomes
easy to contact
friendly manner

ReviewSolicitors Review List

Profile image of Catherine M

Catherine M

Verified

Claim for Compensation

I cannot rate Suzanne highly enough! I felt reassured and professionally supported through the whole lengthy process. I cannot thank her enough

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Eleanor McWhirter

Verified
Personal Injury

Personal Injury Claim

Following a fall resulting in personal injuries I am delighted to share my recent experience of the support I received from Nathalie Axelsson, a member of Thompsons Solicitors. At all times the support I received from Nathalie was exceptional . She kept me informed ,at every stage of the process and her calm approach definitely eased my anxiety . She involved me in all decisions and her clear information sharing assisted me to understand the legal process . Her manner at all times was respectful and understanding. which enabled me to trust her throughout the whole experience I would highly recommend this practice to any person requiring legal advice or support

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A representative from Thompsons responded to this review

Thank you so much for sharing your experience. We’re delighted to hear that Nathalie provided such exceptional support throughout your personal injury claim. It’s great to know that her calm approach, clear communication and involvement in decision-making helped put you at ease and made the process easier to understand. Nathalie will be very pleased to hear your kind words. We truly appreciate your feedback, and if you ever need any assistance in the future, we’re here to help.

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Margaret

Verified
Personal Injury

Compensation claim

Niamh was very professional in her handling of my case she kept me updated regularly and was also very polite and caring to myself she also took the time to explain clearly each stage of my case for which I was very impressed with I would like to also thank her for all her hard work she is a credit to Thompsons and you should be proud of her dedication

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A representative from Thompsons responded to this review

Thank you so much for your wonderful feedback. We’re delighted to hear that Niamh provided such a professional, caring and supportive service throughout your claim. Keeping clients informed and ensuring everything is clearly explained is incredibly important to us, so it’s great to know this made a positive difference to your experience. Your kind words mean a lot, and we’ll be sure to pass them on to Niamh, she’ll be very proud to hear them. Thank you again for taking the time to share your experience.

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Anonymous

Verified
Personal Injury

Caitlyn Thomas

Caitlyn was a pleasure to deal with , professional and knowledgeable directing me honestly when I asked about any issues

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A representative from Thompsons responded to this review

Thank you for your kind review. We’re delighted to hear that Caitlyn was a pleasure to deal with and provided professional, knowledgeable and honest guidance throughout your case. It’s great to know you felt well supported when raising any questions. We’ll be sure to pass on your feedback to Caitlyn. If you ever need any assistance in the future, we’re here to help.

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Anonymous

Verified
Personal Injury

Nicola sharp

Very professional & friendly made me feel at ease . Listened to me & very understanding and explained everything to me that I could understand. For going through a very difficult time Katlyn was there for me all the way through. Great service and would highly recommend.

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this review

A representative from Thompsons responded to this review

Thank you for taking the time to share your feedback. We’re really pleased to hear that Katlyn made you feel at ease and supported during what was clearly a very difficult time. Providing clear explanations, understanding and compassionate support is something we strive for, so it’s wonderful to know Katlyn was there for you throughout the process. We truly appreciate your recommendation and will be sure to pass your kind comments on to her.

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Other Reviews

Profile image of Barry

Barry

Clinical Negligence

Barry

My partner dealt with them recently about her blood condition. They were very good and kept us up to date with everything, then Angela their lawyer came out to our house to take all the details from us. She was very professional and compassionate as well and helped us through a difficult experience. Can't recommend highly enough

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Reviews

4.8 /5 2393 Reviews
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Star rating
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Rating

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Clients say

What clients say about Thompsons

The firm specialises in personal injury, workplace accident, wills and power of attorney, CICA and related civil litigation, demonstrating strong technical expertise and consistently successful outcomes. Clients praise clear, timely communication, thorough case management and practical, plain‑language explanations. Valued soft skills include professionalism, empathy, patience, reliability and a reassuring, client‑centred approach—staff are described as supportive, approachable, compassionate and diligent, keeping clients informed and putting them at ease throughout often lengthy or complex processes.

kept clients informed
professional service
clear communication
supportive staff
compassionate approach
efficient handling
knowledgeable advice
successful outcomes
easy to contact
friendly manner

ReviewSolicitors Review List

Profile image of Anonymous

Anonymous

Verified

Claim for injury at work

Luke was amazing from start to finish he even got me more than I thought I was entitled too so thank you again.

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C.macneill

Verified
Personal Injury

Car accident claim

Jordan was absolutely top class and thanks to his efforts we managed to get satisfactory outcome to our claim.

Legal experts tagged in
this review

A representative from Thompsons responded to this review

Thank you for your kind feedback! We’re delighted to hear that Jordan provided a top-class service and helped secure a satisfactory outcome for your car accident claim. Achieving the best possible result for our clients is always our priority, and it’s great to know you were happy with the outcome. We’ll be sure to pass on your kind words to Jordan. Thank you for choosing Thompsons, and if you ever need any assistance in the future, we’re here to help.

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Anonymous

Verified
Personal Injury

Compensation

Brilliant...done everything and kept me well informed of what was happening

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this review

A representative from Thompsons responded to this review

Thank you for your kind feedback! We’re delighted to hear that you were happy with the service you received and that our team kept you well informed throughout your claim. Providing clear communication and support every step of the way is something we take great pride in. Thank you for choosing Thompsons, and if you ever need any assistance in the future, we’re here to help.

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Anonymous

Verified
Personal Injury

Excellent

Complaint was dealt with efficiently. Thank Alix and their team for their assistance.

Legal experts tagged in
this review

A representative from Thompsons responded to this review

We’re delighted to hear that your claim was handled efficiently and that you were happy with the service you received. We’ll be sure to pass on your thanks to Alix and the team, who will be pleased to know their efforts made a positive difference. Thank you for choosing Thompsons, and if you ever need any assistance in the future, we’re here to help.

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Anonymous

Verified
Personal Injury

Professional and Helpful

I found Anne Marie Harbison to be professional hard working and always available to give advice and reassurance.

Legal experts tagged in
this review

A representative from Thompsons responded to this review

We’re delighted to hear that Anne Marie provided such professional and dedicated support throughout your claim. It’s great to know that her hard work, advice and reassurance helped make the process easier for you. We’ll be sure to pass on your lovely comments to Anne Marie. Thank you for choosing Thompsons, and if you ever need any assistance in the future, we’re here to help.

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Other Reviews

Profile image of Scott Campbell

Scott Campbell

Personal Injury

Scott

Nathelie was always courteous and respectful throughout the process, I was informed and kept up to date , No issues at all

Legal experts tagged in
this review

A representative from Thompsons responded to this review

Thank you for your kind feedback! We’re delighted to hear that Nathalie provided a courteous and respectful service throughout your claim. Keeping our clients informed and up to date is very important to us, so it’s great to know you felt supported every step of the way. We’ll be sure to pass on your comments. Thank you for taking the time to share your experience.

0
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Profile image of Jessie Murray

Jessie Murray

Personal Injury

Jessie

Everyone was helpful especially Nathalie Axelsson. She kept me up to date with what was happening in my case and was always available if I had any questions. It was thanks to her that my case got settled.

Legal experts tagged in
this review

A representative from Thompsons responded to this review

Thank you for your kind feedback. We’re delighted to hear that you had a positive experience with our team and that Nathalie provided such excellent support throughout your claim. Keeping clients informed and being available to answer questions is something we take great pride in, so it’s wonderful to know that Nathalie’s communication and dedication helped you feel supported every step of the way. We’re also pleased that she was able to help bring your case to a successful conclusion. We’ll be sure to pass on your kind words to Nathalie. Thank you for choosing Thompsons, and if you ever need any assistance in the future, we’re here to help.

0
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Profile image of Elizabeth O'Donnell

Elizabeth O'Donnell

Personal Injury

Elizabeth

Perfect service great communication throughout

A representative from Thompsons responded to this review

We’re delighted to hear that you received perfect service and great communication throughout your claim. Providing a smooth and supportive experience is very important to us. If you ever need any assistance in the future, we’re here to help.

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Lisa M

Personal Injury

Lisa

If you are looking to pursue a personal injury claim then this is the firm for you, throughout my case i was kept constantly up to date with what was happening and I really appreciate the hard work put in by all involved to get me the compensation I deserved. Thank you

A representative from Thompsons responded to this review

Thank you so much for your kind recommendation! We’re delighted to hear that you felt well informed and supported throughout your claim. Keeping our clients up to date and working hard to achieve the best possible outcome is always our priority, so it’s great to know this made a difference to your experience. We truly appreciate your feedback and your thanks—if you ever need any assistance in the future, we’re here to help.

0
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Profile image of Aneta

Aneta

Personal Injury

Aneta

I highly recommend it! I am incredibly impressed with the service I received. From start to finish, my experience was exceptional. The professionalism, attention to detail, and genuine care demonstrated by the team involved made a huge impression on me. Every question I had was answered promptly, and I felt supported throughout the entire process. It was a very positive experience; I cannot praise your services enough!

A representative from Thompsons responded to this review

Thank you so much, Aneta, for your wonderful feedback. We’re delighted to hear that you had such a positive experience with our team. Providing clear communication, support and care throughout the process is incredibly important to us, so it means a lot to know this made a difference for you. We truly appreciate your recommendation and are glad we were able to help. Regards Thompsons Solicitors Scotland.

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