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Thompsons

5.0 | 71 Reviews 71 Reviews | Medication Calculation Errors
2,403 Total Company Reviews info icon Medication Calculation Errors | info icon 2,403 Total Company Reviews Medication Calculation Errors | info icon 2,403 Total Company Reviews

84 Channel Street, Galashiels, scottish borders, TD1 1BD

Accepting new clients

84 Channel Street, Galashiels, scottish borders, TD1 1BD

Regulated by:

The Law Society of Scotland

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Thompsons Review Scores & Client Satisfaction Overview

5.0
Excellent
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 5.0/5
Initial Impressions 5.0/5
Approachability 5.0/5
Documentation Accuracy 5.0/5
Legal Knowledge 5.0/5
Value for money 5.0/5

Accreditations

Thompsons are accredited by

Personal Injury accreditation awarded to Thompsons
The Law Society of Scotland accreditation awarded to Thompsons
Trading names:
Thompsons Scotland LLP

Description

The solicitors specialising in accident compensation in our Borders offices in Peebles and Galashiels have a wealth of experience gathered from handling many high value and legally important claims over the decades. Each week we secure more than £1 million in accident compensation for our clients in the Borders and elsewhere across Scotland; we win around nine out of ten cases we take on.

Rankings by area of expertise

The rankings below show the areas of expertise that Thompsons offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Thompsons Review Scores & Client Satisfaction Overview

4.8
Excellent
95%+
Value for
Money
13% above
national average
95%+
Success
Rate
15% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

Thompsons are accredited by

Personal Injury accreditation awarded to Thompsons
The Law Society of Scotland accreditation awarded to Thompsons
Trading names:
Thompsons Scotland LLP

Description

The solicitors specialising in accident compensation in our Borders offices in Peebles and Galashiels have a wealth of experience gathered from handling many high value and legally important claims over the decades. Each week we secure more than £1 million in accident compensation for our clients in the Borders and elsewhere across Scotland; we win around nine out of ten cases we take on.

Rankings by area of expertise

The rankings below show the areas of expertise that Thompsons offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Contact & Locations - Thompsons

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–17:00
Saturday (Closed)
Sunday (Closed)

84 Channel Street, Galashiels, scottish borders, TD1 1BD

Reviews

5.0 /5 71 Reviews
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Clients say

What clients say about Thompsons

The firm specialises in personal injury, workplace accident, wills and powers of attorney, CICA and civil claims, demonstrating strong technical expertise and successful outcomes. Clients praise clear, timely communication, thorough case management and effective negotiation that frequently secured higher settlements. Valued soft skills include empathy, patience, approachability, reassurance, professionalism and responsiveness; clients felt listened to, supported and kept informed throughout often stressful processes. The team is described as diligent, compassionate and trustworthy, delivering efficient, client‑focused service with attention to detail and strong advocacy.

Kept me updated
Professional service
Very helpful
Compassionate approach
Clear communication
Successful outcome
Approachable staff
Expert advice
Prompt responses
Made me comfortable

ReviewSolicitors Review List

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Catherine M

Verified

Claim for Compensation

I cannot rate Suzanne highly enough! I felt reassured and professionally supported through the whole lengthy process. I cannot thank her enough

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Eleanor McWhirter

Verified
Personal Injury

Personal Injury Claim

Following a fall resulting in personal injuries I am delighted to share my recent experience of the support I received from Nathalie Axelsson, a member of Thompsons Solicitors. At all times the support I received from Nathalie was exceptional . She kept me informed ,at every stage of the process and her calm approach definitely eased my anxiety . She involved me in all decisions and her clear information sharing assisted me to understand the legal process . Her manner at all times was respectful and understanding. which enabled me to trust her throughout the whole experience I would highly recommend this practice to any person requiring legal advice or support

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A representative from Thompsons responded to this review

Thank you so much for sharing your experience. We’re delighted to hear that Nathalie provided such exceptional support throughout your personal injury claim. It’s great to know that her calm approach, clear communication and involvement in decision-making helped put you at ease and made the process easier to understand. Nathalie will be very pleased to hear your kind words. We truly appreciate your feedback, and if you ever need any assistance in the future, we’re here to help.

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Margaret

Verified
Personal Injury

Compensation claim

Niamh was very professional in her handling of my case she kept me updated regularly and was also very polite and caring to myself she also took the time to explain clearly each stage of my case for which I was very impressed with I would like to also thank her for all her hard work she is a credit to Thompsons and you should be proud of her dedication

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A representative from Thompsons responded to this review

Thank you so much for your wonderful feedback. We’re delighted to hear that Niamh provided such a professional, caring and supportive service throughout your claim. Keeping clients informed and ensuring everything is clearly explained is incredibly important to us, so it’s great to know this made a positive difference to your experience. Your kind words mean a lot, and we’ll be sure to pass them on to Niamh, she’ll be very proud to hear them. Thank you again for taking the time to share your experience.

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Anonymous

Verified
Personal Injury

Caitlyn Thomas

Caitlyn was a pleasure to deal with , professional and knowledgeable directing me honestly when I asked about any issues

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A representative from Thompsons responded to this review

Thank you for your kind review. We’re delighted to hear that Caitlyn was a pleasure to deal with and provided professional, knowledgeable and honest guidance throughout your case. It’s great to know you felt well supported when raising any questions. We’ll be sure to pass on your feedback to Caitlyn. If you ever need any assistance in the future, we’re here to help.

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Anonymous

Verified
Personal Injury

Nicola sharp

Very professional & friendly made me feel at ease . Listened to me & very understanding and explained everything to me that I could understand. For going through a very difficult time Katlyn was there for me all the way through. Great service and would highly recommend.

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A representative from Thompsons responded to this review

Thank you for taking the time to share your feedback. We’re really pleased to hear that Katlyn made you feel at ease and supported during what was clearly a very difficult time. Providing clear explanations, understanding and compassionate support is something we strive for, so it’s wonderful to know Katlyn was there for you throughout the process. We truly appreciate your recommendation and will be sure to pass your kind comments on to her.

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Other Reviews

Profile image of RANA

RANA

Personal Injury

RANA

THEY DELT MY INJURY CLAIM VERY PROFESSIONALY, RESPONSIVE , 20 PERCNET DOES NOT MATTER WHEN YOU GET PAID IN THOUSANDS.

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Barry

Clinical Negligence

Barry

My partner dealt with them recently about her blood condition. They were very good and kept us up to date with everything, then Angela their lawyer came out to our house to take all the details from us. She was very professional and compassionate as well and helped us through a difficult experience. Can't recommend highly enough

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Carol

Carol

Unite union referred my case to Thompson''s and I am pleased with the result. Roz was most professional, kind and patient with walking me through the process. She was also very persistent with the defendants in sticking to her guns where liability rested. I would not hesitate to ask for her if the situation required Thompson's services in future. The only thing which might have been better is how the actual lost earnings are calculated but this is outwith Thompson's abilities to change as legal precedents and laws must be updated through the court system to reflect 'life in the real world' for those on PT contracts.

A representative from Thompsons responded to this review

Thank you for your review Carol. We’re so pleased that you had a good experience with Thompsons.

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Reviews

4.8 /5 2403 Reviews
Filter your results
Star rating
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Rating

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Clients say

What clients say about Thompsons

The firm specialises in personal injury, workplace accident, wills and powers of attorney, CICA and civil claims, demonstrating strong technical expertise and successful outcomes. Clients praise clear, timely communication, thorough case management and effective negotiation that frequently secured higher settlements. Valued soft skills include empathy, patience, approachability, reassurance, professionalism and responsiveness; clients felt listened to, supported and kept informed throughout often stressful processes. The team is described as diligent, compassionate and trustworthy, delivering efficient, client‑focused service with attention to detail and strong advocacy.

Kept me updated
Professional service
Very helpful
Compassionate approach
Clear communication
Successful outcome
Approachable staff
Expert advice
Prompt responses
Made me comfortable

ReviewSolicitors Review List

Profile image of Graham Campbell

Graham Campbell

Verified

Compensation claim

Caitlyn was first class in the way she dealt with my claim from the first minute she took it on. It was a privilege to deal with her as nothing was ever a problem to her, an absolute credit to Thompsons.

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Abdirahman Elmi

Verified

Compensation

Excellent and professional and good communication

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anonymous

Very Professional

I would highly recommend Michael to deal with your claim. He explained all aspects of my claim process very well and kept me very well informed in a timeous manner. Michael kept things very factual and gave me open and honest advice on how to proceed. My expectations were managed very well at all times.

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L Glass

Verified
Wills, Trusts & Probate

Wills and POA

Emma was extremely helpful throughout the process. Wills and Power of Attorney were completed for my husband and myself. We are very happy with the service she provided.

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simon clack

Verified
Personal Injury

Great support and clear advice throughout my claim

I’d like to thank Alix and Thompsons for handling my claim. I was kept informed throughout and given clear, straightforward advice at every stage. The process was explained well, and I always knew where I stood. I’m happy with the outcome and appreciate their help in reaching a fair settlement.

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Other Reviews

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Scott Campbell

Personal Injury

Scott

Nathelie was always courteous and respectful throughout the process, I was informed and kept up to date , No issues at all

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A representative from Thompsons responded to this review

Thank you for your kind feedback! We’re delighted to hear that Nathalie provided a courteous and respectful service throughout your claim. Keeping our clients informed and up to date is very important to us, so it’s great to know you felt supported every step of the way. We’ll be sure to pass on your comments. Thank you for taking the time to share your experience.

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Jessie Murray

Personal Injury

Jessie

Everyone was helpful especially Nathalie Axelsson. She kept me up to date with what was happening in my case and was always available if I had any questions. It was thanks to her that my case got settled.

Legal experts tagged in
this review

A representative from Thompsons responded to this review

Thank you for your kind feedback. We’re delighted to hear that you had a positive experience with our team and that Nathalie provided such excellent support throughout your claim. Keeping clients informed and being available to answer questions is something we take great pride in, so it’s wonderful to know that Nathalie’s communication and dedication helped you feel supported every step of the way. We’re also pleased that she was able to help bring your case to a successful conclusion. We’ll be sure to pass on your kind words to Nathalie. Thank you for choosing Thompsons, and if you ever need any assistance in the future, we’re here to help.

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Elizabeth O'Donnell

Personal Injury

Elizabeth

Perfect service great communication throughout

A representative from Thompsons responded to this review

We’re delighted to hear that you received perfect service and great communication throughout your claim. Providing a smooth and supportive experience is very important to us. If you ever need any assistance in the future, we’re here to help.

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Lisa M

Personal Injury

Lisa

If you are looking to pursue a personal injury claim then this is the firm for you, throughout my case i was kept constantly up to date with what was happening and I really appreciate the hard work put in by all involved to get me the compensation I deserved. Thank you

A representative from Thompsons responded to this review

Thank you so much for your kind recommendation! We’re delighted to hear that you felt well informed and supported throughout your claim. Keeping our clients up to date and working hard to achieve the best possible outcome is always our priority, so it’s great to know this made a difference to your experience. We truly appreciate your feedback and your thanks—if you ever need any assistance in the future, we’re here to help.

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Aneta

Personal Injury

Aneta

I highly recommend it! I am incredibly impressed with the service I received. From start to finish, my experience was exceptional. The professionalism, attention to detail, and genuine care demonstrated by the team involved made a huge impression on me. Every question I had was answered promptly, and I felt supported throughout the entire process. It was a very positive experience; I cannot praise your services enough!

A representative from Thompsons responded to this review

Thank you so much, Aneta, for your wonderful feedback. We’re delighted to hear that you had such a positive experience with our team. Providing clear communication, support and care throughout the process is incredibly important to us, so it means a lot to know this made a difference for you. We truly appreciate your recommendation and are glad we were able to help. Regards Thompsons Solicitors Scotland.

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