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Thompsons

5.0 | 62 Reviews 62 Reviews | Disputed Probate
2,410 Total Company Reviews info icon Disputed Probate | info icon 2,410 Total Company Reviews Disputed Probate | info icon 2,410 Total Company Reviews

84 Channel Street, Galashiels, scottish borders, TD1 1BD

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84 Channel Street, Galashiels, scottish borders, TD1 1BD

Regulated by:

The Law Society of Scotland

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Thompsons Review Scores & Client Satisfaction Overview

5.0
Excellent
95%+
Value for
Money
16% above
national average
95%+
Success
Rate
18% above
national average
95%+
Would
Recommend
19% above
national average
Communication 5.0/5
Initial Impressions 4.9/5
Approachability 5.0/5
Documentation Accuracy 5.0/5
Legal Knowledge 5.0/5
Value for money 4.9/5

Accreditations

Thompsons are accredited by

Personal Injury accreditation awarded to Thompsons
The Law Society of Scotland accreditation awarded to Thompsons
Trading names:
Thompsons Scotland LLP

Description

The solicitors specialising in accident compensation in our Borders offices in Peebles and Galashiels have a wealth of experience gathered from handling many high value and legally important claims over the decades. Each week we secure more than £1 million in accident compensation for our clients in the Borders and elsewhere across Scotland; we win around nine out of ten cases we take on.

Rankings by area of expertise

The rankings below show the areas of expertise that Thompsons offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Thompsons Review Scores & Client Satisfaction Overview

4.8
Excellent
95%+
Value for
Money
13% above
national average
95%+
Success
Rate
15% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

Thompsons are accredited by

Personal Injury accreditation awarded to Thompsons
The Law Society of Scotland accreditation awarded to Thompsons
Trading names:
Thompsons Scotland LLP

Description

The solicitors specialising in accident compensation in our Borders offices in Peebles and Galashiels have a wealth of experience gathered from handling many high value and legally important claims over the decades. Each week we secure more than £1 million in accident compensation for our clients in the Borders and elsewhere across Scotland; we win around nine out of ten cases we take on.

Rankings by area of expertise

The rankings below show the areas of expertise that Thompsons offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Contact & Locations - Thompsons

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–17:00
Saturday (Closed)
Sunday (Closed)

84 Channel Street, Galashiels, scottish borders, TD1 1BD

Reviews

5.0 /5 62 Reviews
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Clients say

What clients say about Thompsons

Clients praise the firm’s expertise in personal injury, wills, power of attorney and compensation claims, noting strong legal knowledge, effective negotiation and successful outcomes. Valued soft skills include clear, timely communication, empathy, patience and reassurance, plus professionalism, responsiveness and plain‑English explanations. Clients emphasise being kept informed, treated with respect and supported through stressful processes, and praise the firm’s thoroughness, honesty and client‑focused approach.

clear communication
kept informed
professional service
compassionate support
expert knowledge
efficient process
helpful staff
reassuring guidance
successful outcomes
friendly manner

ReviewSolicitors Review List

Profile image of L Glass

L Glass

Verified
Wills, Trusts & Probate

Wills and POA

Emma was extremely helpful throughout the process. Wills and Power of Attorney were completed for my husband and myself. We are very happy with the service she provided.

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A representative from Thompsons responded to this review

Thank you for your kind feedback. We’re delighted to hear that Emma was so helpful throughout the process of preparing your Wills and Powers of Attorney. It’s great to know that both you and your husband were happy with the service provided and that everything was completed smoothly. We understand how important these arrangements are, and we’re pleased that Emma was able to make the process straightforward and stress-free. We’ll be sure to pass on your kind words to Emma. Thank you for choosing Thompsons, and if you ever need any assistance in the future, we’re here to help.

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Louise

Verified
Wills, Trusts & Probate

Managing my fathers estate

Hayden has been fantastic, so helpful, clear, responsive and going the extra mile for me and my family during this very tough time. Very grateful for his patience, support and guidance.

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this review

A representative from Thompsons responded to this review

We’re delighted to hear that Hayden has been able to provide such helpful, clear and responsive support while assisting you with the administration of your father’s estate. We understand that this can be an incredibly difficult and emotional time, so it’s wonderful to know that Hayden’s patience, guidance and willingness to go the extra mile helped support you and your family throughout the process. We’ll be sure to pass on your kind words to Hayden. Thank you for choosing Thompsons, and please don’t hesitate to get in touch if we can assist you with anything in the future.

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Anonymous

Verified
Wills, Trusts & Probate

Will

Smooth professional creation of our will

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A representative from Thompsons responded to this review

We’re delighted to hear that the creation of your will was handled smoothly and professionally. Making the process straightforward and stress-free for our clients is always our aim, so it’s wonderful to know you had a positive experience. Thank you for choosing Thompsons, and if you ever need any assistance in the future, we’re here to help.

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Sandra Barr

Verified
Wills, Trusts & Probate

Solicitor

Friendly and professional solicitor. She put me at my ease.

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A representative from Thompsons responded to this review

e’re delighted to hear that you found your solicitor both friendly and professional. Helping our clients feel comfortable and supported throughout the process is very important to us, so it’s wonderful to know that you felt at ease. Thank you for choosing Thompsons, and if you ever need any assistance in the future, we’re here to help.

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anonymous

Child Law

Thank You

I have dealt with Grant for about two years and my case ended with a positive outcome. All dealings with Grant (and all at Thompsons) have been professional and I was kept updated regularly and in layman's language too. I intend recommending Thompsons Solicitors whenever possible.

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A representative from Thompsons responded to this review

Thank you so much for your kind feedback. We’re delighted to hear that Grant helped achieve a positive outcome in your case and that you felt supported throughout the process. It’s great to know that Grant and the team kept you regularly updated and explained everything in a clear and straightforward way. We understand how important good communication is, especially during what can be a lengthy process. Thank you for your recommendation, it means a great deal to us. We’ll be sure to pass on your kind words to Grant. If you ever need any assistance in the future, we’re here to help.

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Other Reviews

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Murray

Murray

Thompsons provided me with a first class service. Can't praise the staff highly enough. They were professional, compassionate, empathetic and highly proficient & skilled at their job. Thompsons looked after me and my family during a very difficult time and delivered an outcome that I really didn’t think was possible. Superb customer service, I was kept up to date at all times and every action that was agreed was delivered on time. In my opinion, they are everything a solicitor should be for their client. I have and will continue to recommend Thompsons to friends and family Thank you Thompsons

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Reviews

4.8 /5 2410 Reviews
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Star rating
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Rating

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Clients say

What clients say about Thompsons

Clients praise the firm’s expertise in personal injury, wills, power of attorney and compensation claims, noting strong legal knowledge, effective negotiation and successful outcomes. Valued soft skills include clear, timely communication, empathy, patience and reassurance, plus professionalism, responsiveness and plain‑English explanations. Clients emphasise being kept informed, treated with respect and supported through stressful processes, and praise the firm’s thoroughness, honesty and client‑focused approach.

clear communication
kept informed
professional service
compassionate support
expert knowledge
efficient process
helpful staff
reassuring guidance
successful outcomes
friendly manner

ReviewSolicitors Review List

Profile image of Tracy Byrne

Tracy Byrne

Verified

Excellent

I have had an excellent experience with Anne Marie. My experience has been seamless and they have been informative at all times keeping me upto date with all information

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Sheila Bayne

Verified
Personal Injury

Excellent & Professional service through out.

Anne-Marie never failed to keep me updated on everything that was being done and dealt with, made me feel confident that the end result is what we aimed for.

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this review

A representative from Thompsons responded to this review

Thank you for your kind feedback. We’re delighted to hear that Anne-Marie provided such a professional service throughout your claim. Keeping clients fully informed and ensuring they feel confident in the process is incredibly important, so it’s wonderful to know that Anne-Marie’s communication and support helped reassure you every step of the way. We’re also pleased that the outcome met the goals you were working towards together. We’ll be sure to pass on your kind words to Anne-Marie. Thank you for choosing Thompsons, and we wish you all the very best for the future.

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Sinead McMillan

Verified
Personal Injury

Great from start to finish

Anne Marie Harbison was amazing from start to finish. She kept me updated every step of the way, provided professional advice, and took the time to explain everything clearly. Her support and guidance throughout the entire process were greatly appreciated. I would highly recommend Anne Marie to anyone looking for excellent service and expertise. Thank you for everything you’ve done for me.

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A representative from Thompsons responded to this review

Thank you for your wonderful feedback. We’re delighted to hear that Anne Marie provided such excellent support throughout your claim. Keeping clients informed, providing clear advice and taking the time to explain every stage of the process are qualities that Anne Marie is known for, so it’s fantastic to hear that her guidance made such a positive difference to your experience. Your recommendation means a great deal, and we’ll be sure to pass on your kind words to Anne Marie. Thank you for placing your trust in Thompsons, and we wish you all the very best for the future.

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Lyndsey Marshall

Verified
Personal Injury

Empathy & Compassion

We used Thompson's to help my son receive compensation after being left partially sighted due to an injury at work. I chose Thompson's really just down to their name as it was my maiden name and I'm so glad I did. From the first initial call with Caitlyn to the last I can highly recommend anyone to call Thompson's if you are needing advice on similar incidents. Caitlyn was very empathetic & compassionate towards my son and the circumstances surrounding his injury and was confident that she would be able to help us achieve the correct outcome. We were kept fully informed throughout the whole process and all questions were respected and answered fully. Today we received the amazing news that my sons case went in his favour and he is due to receive a nice sum of compensation for what has happened to him. This wouldn't have been possible without Caitlyn and Thompson's hard work and dedication. We really can't thank you enough for what you have done.

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A representative from Thompsons responded to this review

Thank you so much for taking the time to share your experience. We are truly sorry to hear about the life-changing injury your son suffered, we’re delighted that Caitlyn was able to provide the support, guidance and representation needed to achieve a successful outcome. Your comments about Caitlyn’s empathy, compassion and dedication mean a great deal. We understand how difficult and emotional these circumstances can be, and it’s so important that clients and their families feel supported, informed and listened to throughout the process. We’re pleased that Caitlyn was able to secure the compensation your son deserved and help bring some closure following such a challenging time. We’ll be sure to pass on your wonderful feedback to her, as she will be incredibly touched by your kind words. On behalf of everyone at Thompsons, thank you for placing your trust in us. We wish your son and your family all the very best for the future.

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Michael mackir

Verified
Personal Injury

Excellent service and proffeshional treatment

Lorraine made the whole case from start to finish easy to understand , always kept me up to date she took my health issues into consideration and made sure i was not overwhelmed with this experiance and reaching the outcome i was looking for i cannot thank her enough. This now allows me to close this stressfull chapter happy with the outcome thank you once again for making the whole claim easy and straightfoward to the correct outcome for me and my family.thompsons will be my first point of contact if i ever need help in the future

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A representative from Thompsons responded to this review

Thank you for taking the time to leave such thoughtful feedback. We’re delighted to hear that Lorraine was able to guide you through your claim in a way that was clear, supportive and considerate of your individual circumstances. We understand that pursuing a claim can be stressful, particularly when dealing with health issues, so it’s wonderful to know that Lorraine took the time to ensure the process never felt overwhelming and helped you achieve the outcome you were hoping for. Being able to draw a line under a difficult chapter and move forward with peace of mind is incredibly important, and we’re pleased we could help you and your family reach that point. We’ll be sure to pass your kind words on to Lorraine, who will be delighted to receive them. Thank you for your trust in Thompsons. Knowing that we would be your first choice should you ever need legal assistance in the future is a compliment we truly value.

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Other Reviews

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Scott Campbell

Personal Injury

Scott

Nathelie was always courteous and respectful throughout the process, I was informed and kept up to date , No issues at all

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this review

A representative from Thompsons responded to this review

Thank you for your kind feedback! We’re delighted to hear that Nathalie provided a courteous and respectful service throughout your claim. Keeping our clients informed and up to date is very important to us, so it’s great to know you felt supported every step of the way. We’ll be sure to pass on your comments. Thank you for taking the time to share your experience.

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Jessie Murray

Personal Injury

Jessie

Everyone was helpful especially Nathalie Axelsson. She kept me up to date with what was happening in my case and was always available if I had any questions. It was thanks to her that my case got settled.

Legal experts tagged in
this review

A representative from Thompsons responded to this review

Thank you for your kind feedback. We’re delighted to hear that you had a positive experience with our team and that Nathalie provided such excellent support throughout your claim. Keeping clients informed and being available to answer questions is something we take great pride in, so it’s wonderful to know that Nathalie’s communication and dedication helped you feel supported every step of the way. We’re also pleased that she was able to help bring your case to a successful conclusion. We’ll be sure to pass on your kind words to Nathalie. Thank you for choosing Thompsons, and if you ever need any assistance in the future, we’re here to help.

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Elizabeth O'Donnell

Personal Injury

Elizabeth

Perfect service great communication throughout

A representative from Thompsons responded to this review

We’re delighted to hear that you received perfect service and great communication throughout your claim. Providing a smooth and supportive experience is very important to us. If you ever need any assistance in the future, we’re here to help.

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Lisa M

Personal Injury

Lisa

If you are looking to pursue a personal injury claim then this is the firm for you, throughout my case i was kept constantly up to date with what was happening and I really appreciate the hard work put in by all involved to get me the compensation I deserved. Thank you

A representative from Thompsons responded to this review

Thank you so much for your kind recommendation! We’re delighted to hear that you felt well informed and supported throughout your claim. Keeping our clients up to date and working hard to achieve the best possible outcome is always our priority, so it’s great to know this made a difference to your experience. We truly appreciate your feedback and your thanks—if you ever need any assistance in the future, we’re here to help.

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Aneta

Personal Injury

Aneta

I highly recommend it! I am incredibly impressed with the service I received. From start to finish, my experience was exceptional. The professionalism, attention to detail, and genuine care demonstrated by the team involved made a huge impression on me. Every question I had was answered promptly, and I felt supported throughout the entire process. It was a very positive experience; I cannot praise your services enough!

A representative from Thompsons responded to this review

Thank you so much, Aneta, for your wonderful feedback. We’re delighted to hear that you had such a positive experience with our team. Providing clear communication, support and care throughout the process is incredibly important to us, so it means a lot to know this made a difference for you. We truly appreciate your recommendation and are glad we were able to help. Regards Thompsons Solicitors Scotland.

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