anonymous
Foys Probate
A fairly straightforward probate took 17% longer and cost 22% more than Foys highest estimates. We felt we had to agree to their excessive charges to get the whole stressful process finished which took over 21 months despite chasing them weekly in the final 10 weeks. They haven't even responded to a formal complaint regarding poor communication, lack of tracking / chasing and it's a month after their 28 day deadline which sums it up really. Appalling customer service from supposed professionals.
A representative from Foys Solicitors responded to this review
Thank you for your comments. We are sorry to hear that you have been dissatisfied with elements of your experience with our firm. We take such issues seriously and would welcome the opportunity to understand the situation. If you would like to discuss matters further please provide more details to lorraine.gorrill@foys.co.uk.