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Thompsons Solicitors LLP

4.8 | 227 Reviews 227 Reviews | Personal Injury
506 Total Company Reviews info icon Personal Injury | info icon 506 Total Company Reviews Personal Injury | info icon 506 Total Company Reviews

Churchill House, 47 Regent Road, Stoke-on-Trent, Staffordshire, ST1 3BT

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Churchill House, 47 Regent Road, Stoke-on-Trent, Staffordshire, ST1 3BT

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 560187

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Thompsons Solicitors LLP Review Scores & Client Satisfaction Overview

4.8
Excellent
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 4.8/5
Initial Impressions 4.7/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

Thompsons Solicitors LLP are accredited by

Clinical Negligence accreditation awarded to Thompsons Solicitors LLP
The Law Society accreditation awarded to Thompsons Solicitors LLP
Trading names:
Thompsons Solicitors
J M Parsons And Co

Rankings by area of expertise

The rankings below show the areas of expertise that Thompsons Solicitors LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Thompsons Solicitors LLP Review Scores & Client Satisfaction Overview

4.8
Excellent
95%+
Value for
Money
13% above
national average
95%+
Success
Rate
14% above
national average
95%+
Would
Recommend
15% above
national average
Communication 4.8/5
Initial Impressions 4.7/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

Thompsons Solicitors LLP are accredited by

Clinical Negligence accreditation awarded to Thompsons Solicitors LLP
The Law Society accreditation awarded to Thompsons Solicitors LLP
Trading names:
Thompsons Solicitors
J M Parsons And Co

Rankings by area of expertise

The rankings below show the areas of expertise that Thompsons Solicitors LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Contact & Locations - Thompsons Solicitors LLP

Churchill House, 47 Regent Road, Stoke-on-Trent, Staffordshire, ST1 3BT

Reviews

4.8 /5 227 Reviews
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Rating

Clients say

What clients say about Thompsons Solicitors LLP

Clients praise the firm’s expertise in employment disputes, personal injury, asbestos/mesothelioma claims, regulatory hearings and wider litigation. They are valued for clear advice, strong case preparation, prompt communication and effective advocacy. Soft skills frequently highlighted include compassion, patience, reassurance and a calm, approachable manner that reduces stress. However, some clients reported serious frustrations: a few felt cases stalled for years, communication was poor or decisions were unclear, and one review alleged being steered into the wrong claim and later declined, with concerns about fees and a rude interaction.

Prompt communication
Professional service
Supportive throughout
Clear explanations
Knowledgeable solicitors
Compassionate approach
Helpful team
Successful outcomes
Stress-free process
Responsive advice

ReviewSolicitors Review List

Profile image of Annette

Annette

Injury at work

I recently used Thompsons Solicitors after having a fall at work, I did have a couple of different ones before Mr Peter Richardson took over, I was very pleased with the service provided. Throughout the process, he was professional, knowledgeable and responsive to my questions. They explained complex legal issues clearly and kept me informed at every stage. I appreciated his attention to detail and commitment to achieving the best possible outcome. Communication was prompt, and always felt supported and well advised. I would not hesitate to recommend Peter to anyone seeking reliable and professional legal representation. Thank you for winning my case

A representative from Thompsons Solicitors LLP responded to this review

Dear Annette, Thank you for taking the time to leave a review. I am pleased that you are happy with the service you received from the team at Thompsons. I will pass along your comments to Peter. Kind regards, Fiona Belgian, Regional Managing Partner, Thompsons Newcastle

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anonymous

Asbestos claim

Excellent and trouble free experience. Professional service with great communication. Friendly and knowledgeable solicitor, great to deal with and a credit to the firm.

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A representative from Thompsons Solicitors LLP responded to this review

Thank you for taking the time to leave a review. I am pleased that you were happy with the service you received from the team at Thompsons. I will pass along your comments to Stuart. Kind regards, Fiona Belgian, Regional Managing Partner, Thompsons Newcastle

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R

Personal Injury

Best time wasters ever

I rang them to discuss a medical negligence case. They spent two 45 minute calls convincing me to do a personal injury claim against another party. They funneled me into this and got all the information off me. They gave no forms through the post to say they took any case on. After over a year i emailed the lawyer and he simply said he would look at my case file. He then emailed me saying he couldn't take the case on. I am reporting him to the SRA. From other reviews it is clear this company is wasting people's time deliberately. Authorities need to stop them operating and the lawyers need to be made to stop practicing law and get jobs they can do like frying chips or flipping burgers. Even toilet cleaning. One things for sure they aren't professional nor do they care about clients and think its their job to lead people on and then after years saying they can't help. I was literally begged to let them take my case on as a personal injury case! Be warned stay away. I was never even told of any costs or possible amount i would get. It was a total sham.

A representative from Thompsons Solicitors LLP responded to this review

Dear R, I am sorry to hear that you were dis-satisfied with the service provided by Thompsons. We would like to understand better what may have gone wrong in this instance. A better understanding would assist us with training and development. Would you be able to share your file reference with us please? I can then ask a manager to review the file. You could add this here on the review or you can email me at clairefay@thompsons.law Kind regards, Claire Fay, National Review Coordinator for Thompsons

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Colin Barnes

Outstanding service

My father in law was diagnosed with mesothelioma and we chose Thompsons solicitors to take on our case. We were fortunate to have Gill Connelly from the Newcastle Asbestos Team to deal with it. Gill was absolutely amazing she is professional, friendly, attentive, caring, understanding and a pleasure to deal with.

A representative from Thompsons Solicitors LLP responded to this review

Dear Colin, Thank you for taking the time to leave a review. I am pleased that you were happy with the service received from Gill. I will pass along your comments. Kind regards, Fiona Belgian, Regional Managing Partner, Thompsons Newcastle

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Margot Mason

Personal Injury

Professional and supportive solicitor for an asbestos claim

Our claim was dealt with by Joseph Dowey of the Newcastle Asbestos Team. I can highly recommend Thompsons solicitors, who professionally and empathetically dealt with an asbestos claim following my husband Bob's diagnosis with mesothelioma in April 2024. We met Joseph, at our home, a number of times throughout the claim. He initially ascertained a detailed working history and sensitively questioned Bob to pull together his recollections of his exposure to asbestos. He instructed a medical expert and went on to organise a discussion between ourselves and a care expert, and later on a Teams meeting to meet the barrister. Joseph was extremely efficient and explained the legal processes clearly, in person and in writing. Above all, Joseph showed compassion and sensitivity to both Bob and myself. He always demonstrated a knowledgeable, personable and approachable manner. Although we were meeting in very difficult circumstances, we both thought very highly of Joseph and always looked forward to meeting with him. Bob sadly died in April 2025, and Joseph continued to work with me until we successfully settled the claim in June 2026, a few days prior to the planned court hearing.

A representative from Thompsons Solicitors LLP responded to this review

Dear Margot, Thank you for taking the time to leave a review. I am pleased that you were happy with the service you received from Joseph throughout what must have been a very difficult time for you and your family. I will pass along your comments to Joseph. Kind regards, Fiona Belgian, Regional Managing Partner, Thompsons Newcastle

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Reviews

4.8 /5 506 Reviews
Filter your results
Star rating

Rating

Clients say

What clients say about Thompsons Solicitors LLP

Clients praise the firm’s expertise in employment disputes, personal injury, asbestos/mesothelioma claims, regulatory hearings and wider litigation. They are valued for clear advice, strong case preparation, prompt communication and effective advocacy. Soft skills frequently highlighted include compassion, patience, reassurance and a calm, approachable manner that reduces stress. However, some clients reported serious frustrations: a few felt cases stalled for years, communication was poor or decisions were unclear, and one review alleged being steered into the wrong claim and later declined, with concerns about fees and a rude interaction.

Prompt communication
Professional service
Supportive throughout
Clear explanations
Knowledgeable solicitors
Compassionate approach
Helpful team
Successful outcomes
Stress-free process
Responsive advice

ReviewSolicitors Review List

Profile image of Alima

Alima

Highly recommended Abdul

I am incredibly grateful to Abdul Basith for taking on my employment case. At one point, I was ready to withdraw my application entirely, but Abdul encouraged me to stay strong and continue fighting. Throughout the entire process, I never felt judged, and he handled everything with the utmost professionalism.His communication was flawless. Abdul and his team never failed me once; they always returned my calls and responded to my emails promptly. The final outcome of the case exceeded all of my expectations. I will definitely use Abdul again in the future, and I highly recommend him to my family, friends, and anyone looking for a reliable legal professional.

A representative from Thompsons Solicitors LLP responded to this review

Dear Alima. Thank you for taking the time to leave a review. I am pleased that you were happy with the service you received from Abdul. I will pass along your comments. Kind regards, Nicola Harrison, Regional Managing Partner, Thompsons Leeds

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Fiona

Great experience

I was sent to Thompsons Solicitors from my union, Unite, after issues at work resulted in me being reported to the regulatory body for my profession. Throughout the process I mainly communicated with Grace, a paralegal (now trainee solicitor), with occasional calls/meetings with Harjinder, the solicitor in charge of my case. There was always a quick response from Grace or an alternative person I could contact if she was not available. They answered all my millions of questions and really supported me through the whole process. The barrister they instructed on my behalf was fantastic too and, between Thompsons helping me with all the paperwork and preparatory side of things and the barrister they instructed for me, the outcome came out in my favour. Thompsons were really supportive all the way through and I can’t thank them enough for all their help and support. The process was very drawn out due to issues with the other side of the case but Thompsons were really helpful and kept me informed on what I needed to do and when so that I was prepared.

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A representative from Thompsons Solicitors LLP responded to this review

Dear Fiona, Thank you for taking the time to leave a review. I am delighted that you were happy with the service you received from Grace & Harjinder. I will pass along your comments. Kind regards, Fiona Belgian, Regional managing Partner, Thompsons Newcastle

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Malcolm Ross

Thomsons Solicitors LLP

Excellent service carried out professionally with no stress and a very satisfactory outcome

A representative from Thompsons Solicitors LLP responded to this review

Dear Malcolm, Thank you for taking the time to leave a review. I am pleased that you are happy with the service you received from Thompsons. Kind regards, Ceri-Ann Taylor, Regional Managing Partner, Thompsons Bristol

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Lisa

Sean Conway

Highly recommended. Sean was and is a fantastic support and professional. I can't recommend him more.

A representative from Thompsons Solicitors LLP responded to this review

Dear Lisa, Thank you for taking the time to leave a review. I am please that you are happy with the service you received from Sean. I will pass along your comments. Kind regards, Nicola Harrison, Regional Managing Partner, Thompsons Leeds

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anonymous

Thank you.

Thompsons solicitor team was very helpful to me. Assurance was guaranteed even in short notice. The team updates the client for changes and assures that a member of their team will be present for support. The team solicitor explain takes time and listen to client easing up the anxiety/ pressure. Thank you Thompsons solicitor team for the kind and understanding support you have given me.

A representative from Thompsons Solicitors LLP responded to this review

Thank you for taking the time to leave a review. I am pleased that you were happy with the service you received from Thompsons. Kind regards, Samantha Hemsley, Regional Managing Partner, Thompsons Cardiff

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