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Willett & Co

4.9 | 149 Reviews 149 Reviews | Housing & Property
320 Total Company Reviews info icon Housing & Property | info icon 320 Total Company Reviews Housing & Property | info icon 320 Total Company Reviews

18 Angel Hill, Bury St Edmunds, Bury Saint Edmunds, Suffolk, IP33 1XQ

Accepting new clients

18 Angel Hill, Bury St Edmunds, Bury Saint Edmunds, Suffolk, IP33 1XQ

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 59588

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Willett & Co Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.8/5

Accreditations

Willett & Co are accredited by

The Law Society accreditation awarded to Willett & Co
Conveyancing Quality Scheme accreditation awarded to Willett & Co

Description

At Willett & Co Solicitors, we believe legal services should be personal, clear, and value-driven. As a dedicated and approachable firm, we offer tailored advice, not a one-size-fits-all solution. Whether you're buying or selling a property, planning your estate, navigating employment issues, or dealing with probate or powers of attorney, you’ll receive expert guidance with a human touch. We understand legal matters can be stressful, so we focus on clarity, compassion, and efficiency every step of the way. No conveyor belts, no case numbers, just trusted legal support from people who care. 📍 Free initial 30-minute consultation available - visit our website to find out more. 💬 Experience the difference a small, client-focused firm can make. We are proud to offer a free initial half hour consultation ** see our website for more information.

Rankings by area of expertise

The rankings below show the areas of expertise that Willett & Co offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Willett & Co Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
13% above
national average
95%+
Success
Rate
15% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.9/5
Initial Impressions 4.8/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.8/5

Accreditations

Willett & Co are accredited by

The Law Society accreditation awarded to Willett & Co
Conveyancing Quality Scheme accreditation awarded to Willett & Co

Description

At Willett & Co Solicitors, we believe legal services should be personal, clear, and value-driven. As a dedicated and approachable firm, we offer tailored advice, not a one-size-fits-all solution. Whether you're buying or selling a property, planning your estate, navigating employment issues, or dealing with probate or powers of attorney, you’ll receive expert guidance with a human touch. We understand legal matters can be stressful, so we focus on clarity, compassion, and efficiency every step of the way. No conveyor belts, no case numbers, just trusted legal support from people who care. 📍 Free initial 30-minute consultation available - visit our website to find out more. 💬 Experience the difference a small, client-focused firm can make. We are proud to offer a free initial half hour consultation ** see our website for more information.

Rankings by area of expertise

The rankings below show the areas of expertise that Willett & Co offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Pinned Reviews

Profile image of Andrew

Andrew

Verified
Wills, Trusts & Probate

Excellent Service

"Elizabeth was both friendly and professional. The whole experience was made quite pleasant and everything was explained clearly. I would definitely recommend this firm of solicitors based on my experience and the very competitive costs. Thank you. "

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Karen Zapata

Verified
Housing & Property

House purchase

"Alison come very highly recommended by our estate agent and we cannot agree more. Friendly , professional and caring about her service to you. Felt like we was dealing with a friend. "

Legal experts tagged in
this review

Meet the team of Willett & Co

Meet the team of Willett & Co

Contact & Locations - Willett & Co

Opening hours

Monday 09:00–17:30
Tuesday 09:00–17:30
Wednesday 09:00–17:30
Thursday 09:00–17:30
Friday 09:00–17:30
Saturday (Closed)
Sunday (Closed)

18 Angel Hill, Bury St Edmunds, Bury Saint Edmunds, Suffolk, IP33 1XQ

Reviews

4.9 /5 149 Reviews
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Star rating
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Rating

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Clients say

What clients say about Willett & Co

The firm specialises in conveyancing, wills, lasting powers of attorney, probate and commercial/property transactions, demonstrating deep technical expertise and long-standing experience. Clients praise clear, timely communication, thoroughness and proactive problem-solving. Valued soft skills include professionalism, empathy, patience, friendliness and a reassuring, personal touch; clients feel supported, well informed and confident throughout often stressful processes. Service is described as efficient, responsive, good value and reliable, with practical guidance that keeps matters moving to successful outcomes.

professional
knowledgeable
responsive
friendly
efficient
timely
clear communication
helpful
personal touch
cost effective

ReviewSolicitors Review List

Profile image of Amanda

Amanda

Verified
Housing & Property

Smooth, painless process.

This is the second time I’ve used Alison for conveyancing. As ever she made the process easy to navigate at every step. I highly recommend her and thank her for her professionalism.

Legal experts tagged in
this review

A representative from Willett & Co responded to this review

Thank you, Amanda, for your kind feedback and for choosing Alison again for your conveyancing needs. We’re delighted to hear that the process was smooth and easy to navigate, and that Alison’s professionalism made a positive impact throughout. Your recommendation is greatly appreciated, and we look forward to supporting you again in the future.

0
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Anonymous

Verified
Housing & Property

Selling our property

Alison was very helpful and responsive throughout the process. She paid attention to every detail and gave us good advice when we needed it.

Legal experts tagged in
this review

A representative from Willett & Co responded to this review

Thank you so much for your kind feedback. We’re delighted to hear that Alison was able to support you so effectively throughout your sale. Her attention to detail and commitment to providing clear, helpful advice are qualities we truly value, so it’s great to see this reflected in your experience. We really appreciate you taking the time to share your thoughts and wish you all the very best in your next chapter.

0
Collected on: ReviewSolicitor collection source logo
Profile image of Karen Zapata

Karen Zapata

Verified
Housing & Property

House purchase

Alison come very highly recommended by our estate agent and we cannot agree more. Friendly , professional and caring about her service to you. Felt like we was dealing with a friend.

Legal experts tagged in
this review

A representative from Willett & Co responded to this review

Thank you for your lovely feedback. We are so pleased to hear that you had such a positive experience with Alison. It’s wonderful to know that you found her friendly, professional, and supportive throughout your house purchase, and that she made you feel at ease during the process. We will be sure to pass on your kind words to her. Thank you again for your recommendation.

0
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P C Jenkins

Verified
Housing & Property

Great experience with conveyancing

Alison Ridewood is an exceptional solicitor. She went out of her way to help me through the process of selling a probate property. She was sensitive to the emotional nature of the sale and nothing but professional. I am truly grateful to her and will definitely hope to have her help in the future.

Legal experts tagged in
this review

A representative from Willett & Co responded to this review

Thank you for your thoughtful and kind feedback. We’re delighted to hear that Alison provided such exceptional support during what can be an emotional and challenging process. Her professionalism and sensitivity are qualities we greatly value, and your comments will mean a great deal to her. We truly appreciate your trust in us and look forward to assisting you again in the future.

0
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Swietlana

Verified
Housing & Property

Hause

Very good. Very helpful and professional.

Legal experts tagged in
this review

A representative from Willett & Co responded to this review

Thank you, Swietlana, for your kind feedback. We’re pleased to hear that you found our service helpful and professional. Your comments are greatly appreciated.

0
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Other Reviews

Profile image of Ann Tamchen

Ann Tamchen

Housing & Property

Ann

Have been asking for some help from the family solicitor for about 3 weeks. Always in court and I was supposed to see him tomorrow but the receptionist has just rung and said he has Covid and can’t see me tomorrow. Dreadful work ethic and won’t be using them again.

Solicitors tagged in
this review

Thank you for your feedback. We are sorry to hear that you feel disappointed with your experience. To clarify, we do not currently have a family solicitor at the firm, and your appointment was arranged with our litigation solicitor. Unfortunately, he has been attending court on a number of matters over recent weeks, and more recently has had to isolate due to testing positive for Covid. This was unforeseen and beyond our control. We fully appreciate that delays can be frustrating, particularly when you are seeking legal support, and we apologise for the inconvenience caused. If you would like to discuss alternative arrangements or explore how we may be able to assist you further, please contact our office directly and we will do our best to help.

0
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Profile image of Alice

Alice

Housing & Property

Alice

Wonderful team from start to finish. I had a difficult house sale that fell through due to the buyer before a successful sale. Throughout the process both Clive and Kerry were exceptional with trying their hardest to ensure the sale progressed. I was always kept well informed and they were easy to reach. Would definitely recommend.

Legal experts tagged in
this review

A representative from Willett & Co responded to this review

Thank you for your lovely review. We’re so pleased to hear that Clive and Kerry were able to support you through what sounds like a very challenging sale. It's never easy when things fall through, but we’re glad the team could help keep things on track and ensure a successful outcome in the end. We pride ourselves on being responsive and keeping our clients informed, so it’s great to know that came across. Thank you again for your recommendation!

0
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Euan

Housing & Property

Euan

Alison Ridewood is by far the best the Licensed Conveyancer we have used, extremely attentive to accuracy and detail. Providing the best possible experience you could have when going through the motions of trying to buy or sell your home. Thanks so very much.

Legal experts tagged in
this review

A representative from Willett & Co responded to this review

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

0
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James

Housing & Property

James

Alla Zubenko helped me throughout the process of purchasing a house. Very efficient and enabled us to complete in a short time frame. Elizabeth Holmes time was also greatly appreciated. She assisted with the creation of my Will, explaining the process and answering all the questions I had. Great service, thank you.

Solicitors tagged in
this review

A representative from Willett & Co responded to this review

Thank you for your kind words! We're thrilled to hear that Alla Zubenko and Elizabeth Holmes provided you with such excellent service. We take great pride in helping our clients efficiently and clearly, and we’re glad we could assist you. We appreciate your feedback and look forward to supporting you again in the future.

0
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Reviews

4.9 /5 320 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Willett & Co

The firm specialises in conveyancing, wills, lasting powers of attorney, probate and commercial/property transactions, demonstrating deep technical expertise and long-standing experience. Clients praise clear, timely communication, thoroughness and proactive problem-solving. Valued soft skills include professionalism, empathy, patience, friendliness and a reassuring, personal touch; clients feel supported, well informed and confident throughout often stressful processes. Service is described as efficient, responsive, good value and reliable, with practical guidance that keeps matters moving to successful outcomes.

professional
knowledgeable
responsive
friendly
efficient
timely
clear communication
helpful
personal touch
cost effective

ReviewSolicitors Review List

Profile image of Anonymous

Anonymous

Verified

Alla

Alla was extremely helpful, knowledgable, professional and able to answer and explain any queries we had. We would not hesitate to recommend or use her again.

Solicitors tagged in
this review

A representative from Willett & Co responded to this review

Thank you for your wonderful feedback. We’re so pleased to hear that Alla was able to support you with clear advice and professionalism throughout. It’s great to know she could answer all your queries and make the process straightforward. Your recommendation means a great deal, and we would be delighted to assist you again in the future.

0
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Profile image of Amanda

Amanda

Verified
Housing & Property

Smooth, painless process.

This is the second time I’ve used Alison for conveyancing. As ever she made the process easy to navigate at every step. I highly recommend her and thank her for her professionalism.

Legal experts tagged in
this review

A representative from Willett & Co responded to this review

Thank you, Amanda, for your kind feedback and for choosing Alison again for your conveyancing needs. We’re delighted to hear that the process was smooth and easy to navigate, and that Alison’s professionalism made a positive impact throughout. Your recommendation is greatly appreciated, and we look forward to supporting you again in the future.

0
Collected on: ReviewSolicitor collection source logo
Profile image of Anonymous

Anonymous

Verified
Wills, Trusts & Probate

Efficient and timely

Good value for money to update our wills and invoke new powers of attorney.

Solicitors tagged in
this review

A representative from Willett & Co responded to this review

Thank you for your feedback. We’re pleased to hear that you found our service efficient and timely, and that we were able to provide good value for money when updating your wills and putting new powers of attorney in place. We appreciate you taking the time to share your experience and are glad we could assist you.

0
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Profile image of Richard Snelling

Richard Snelling

Verified
Wills, Trusts & Probate

Excellent

Everything was done well and very quickly

Solicitors tagged in
this review

A representative from Willett & Co responded to this review

Thank you for your kind feedback. We’re so pleased to hear that you found Elizabeth’s service excellent and that everything was handled efficiently and promptly. Your comments are greatly appreciated, and we’re delighted we could assist you with your matter.

0
Collected on: ReviewSolicitor collection source logo
Profile image of Anonymous

Anonymous

Verified
Housing & Property

Selling our property

Alison was very helpful and responsive throughout the process. She paid attention to every detail and gave us good advice when we needed it.

Legal experts tagged in
this review

A representative from Willett & Co responded to this review

Thank you so much for your kind feedback. We’re delighted to hear that Alison was able to support you so effectively throughout your sale. Her attention to detail and commitment to providing clear, helpful advice are qualities we truly value, so it’s great to see this reflected in your experience. We really appreciate you taking the time to share your thoughts and wish you all the very best in your next chapter.

0
Collected on: ReviewSolicitor collection source logo

Other Reviews

Profile image of joe Cromley

joe Cromley

Wills, Trusts & Probate

joe

My experience with Willett & Co has been first rate. Efficient, considerate and helpful in every way. I cannot recommend them too highly.

Solicitors tagged in
this review

A representative from Willett & Co responded to this review

Thank you very much for your kind words, Joe. We’re delighted to hear that your experience with Willett & Co has been first rate. Providing an efficient, considerate and helpful service is always our priority, so it’s wonderful to know this was reflected in your experience. Your recommendation is greatly appreciated by the whole team. If we can assist you again in the future, please don’t hesitate to get in touch.

0
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Profile image of Ann Tamchen

Ann Tamchen

Housing & Property

Ann

Have been asking for some help from the family solicitor for about 3 weeks. Always in court and I was supposed to see him tomorrow but the receptionist has just rung and said he has Covid and can’t see me tomorrow. Dreadful work ethic and won’t be using them again.

Solicitors tagged in
this review

Thank you for your feedback. We are sorry to hear that you feel disappointed with your experience. To clarify, we do not currently have a family solicitor at the firm, and your appointment was arranged with our litigation solicitor. Unfortunately, he has been attending court on a number of matters over recent weeks, and more recently has had to isolate due to testing positive for Covid. This was unforeseen and beyond our control. We fully appreciate that delays can be frustrating, particularly when you are seeking legal support, and we apologise for the inconvenience caused. If you would like to discuss alternative arrangements or explore how we may be able to assist you further, please contact our office directly and we will do our best to help.

0
Collected on: Google collection source logo
Profile image of Vivien

Vivien

Wills, Trusts & Probate

Vivien

Friendly and helpful

Solicitors tagged in
this review

A representative from Willett & Co responded to this review

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

0
Collected on: Google collection source logo
Profile image of Jonathan

Jonathan

Wills, Trusts & Probate

Jonathan

Elizabeth was uniformly excellent; prompt in responding to queries and fast and efficient in doing the work. She is as delightful to deal with as she is professional and I would recommend her without hesitation.

A representative from Willett & Co responded to this review

Thank you for the wonderful feedback! We're thrilled to hear Elizabeth provided such excellent service. Your recommendation means a lot to us!

0
Collected on: Google collection source logo
Profile image of Alice

Alice

Housing & Property

Alice

Wonderful team from start to finish. I had a difficult house sale that fell through due to the buyer before a successful sale. Throughout the process both Clive and Kerry were exceptional with trying their hardest to ensure the sale progressed. I was always kept well informed and they were easy to reach. Would definitely recommend.

Legal experts tagged in
this review

A representative from Willett & Co responded to this review

Thank you for your lovely review. We’re so pleased to hear that Clive and Kerry were able to support you through what sounds like a very challenging sale. It's never easy when things fall through, but we’re glad the team could help keep things on track and ensure a successful outcome in the end. We pride ourselves on being responsive and keeping our clients informed, so it’s great to know that came across. Thank you again for your recommendation!

0
Collected on: Google collection source logo

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