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Willett & Co

5.0 | 143 Reviews 143 Reviews | Housing & Property
332 Total Company Reviews info icon Housing & Property | info icon 332 Total Company Reviews Housing & Property | info icon 332 Total Company Reviews

18 Angel Hill, Bury St Edmunds, Bury Saint Edmunds, Suffolk, IP33 1XQ

Accepting new clients

18 Angel Hill, Bury St Edmunds, Bury Saint Edmunds, Suffolk, IP33 1XQ

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 59588

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Willett & Co Review Scores & Client Satisfaction Overview

5.0
Excellent
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 5.0/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.9/5

Accreditations

Willett & Co are accredited by

The Law Society accreditation awarded to Willett & Co
Conveyancing Quality Scheme accreditation awarded to Willett & Co

Description

At Willett & Co Solicitors, we believe legal services should be personal, clear, and value-driven. As a dedicated and approachable firm, we offer tailored advice, not a one-size-fits-all solution. Whether you're buying or selling a property, planning your estate, navigating employment issues, or dealing with probate or powers of attorney, you’ll receive expert guidance with a human touch. We understand legal matters can be stressful, so we focus on clarity, compassion, and efficiency every step of the way. No conveyor belts, no case numbers, just trusted legal support from people who care. 📍 Free initial 30-minute consultation available - visit our website to find out more. 💬 Experience the difference a small, client-focused firm can make. We are proud to offer a free initial half hour consultation ** see our website for more information.

Rankings by area of expertise

The rankings below show the areas of expertise that Willett & Co offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Willett & Co Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
13% above
national average
95%+
Success
Rate
15% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.9/5
Initial Impressions 4.8/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.8/5

Accreditations

Willett & Co are accredited by

The Law Society accreditation awarded to Willett & Co
Conveyancing Quality Scheme accreditation awarded to Willett & Co

Description

At Willett & Co Solicitors, we believe legal services should be personal, clear, and value-driven. As a dedicated and approachable firm, we offer tailored advice, not a one-size-fits-all solution. Whether you're buying or selling a property, planning your estate, navigating employment issues, or dealing with probate or powers of attorney, you’ll receive expert guidance with a human touch. We understand legal matters can be stressful, so we focus on clarity, compassion, and efficiency every step of the way. No conveyor belts, no case numbers, just trusted legal support from people who care. 📍 Free initial 30-minute consultation available - visit our website to find out more. 💬 Experience the difference a small, client-focused firm can make. We are proud to offer a free initial half hour consultation ** see our website for more information.

Rankings by area of expertise

The rankings below show the areas of expertise that Willett & Co offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Pinned Reviews

Profile image of Andrew

Andrew

Verified
Wills, Trusts & Probate

Excellent Service

"Elizabeth was both friendly and professional. The whole experience was made quite pleasant and everything was explained clearly. I would definitely recommend this firm of solicitors based on my experience and the very competitive costs. Thank you. "

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Karen Zapata

Verified
Housing & Property

House purchase

"Alison come very highly recommended by our estate agent and we cannot agree more. Friendly , professional and caring about her service to you. Felt like we was dealing with a friend. "

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Meet the team of Willett & Co

Meet the team of Willett & Co

Contact & Locations - Willett & Co

Opening hours

Monday 09:00–17:30
Tuesday 09:00–17:30 (Open)
Wednesday 09:00–17:30
Thursday 09:00–17:30
Friday 09:00–17:30
Saturday (Closed)
Sunday (Closed)

18 Angel Hill, Bury St Edmunds, Bury Saint Edmunds, Suffolk, IP33 1XQ

Reviews

5.0 /5 143 Reviews
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Rating

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Clients say

What clients say about Willett & Co

Clients praise the firm for expertise in wills, lasting powers of attorney, probate, estate administration and residential and commercial conveyancing, including probate and difficult property sales and purchases. Reviews also highlight strong defence work and thorough case preparation. The team is valued for being highly professional, efficient and knowledgeable, with clear explanations, prompt updates and meticulous attention to detail. Clients also repeatedly commend their approachable, friendly and reassuring manner, sensitivity in emotional situations, and the supportive personal touch that makes complex matters feel smooth and well handled.

Professional service
Clear communication
Prompt responses
Friendly approach
Efficient handling
Knowledgeable advice
Attention to detail
Smooth process
Good value
Personal touch

ReviewSolicitors Review List

Profile image of Kevin  Marie Thurlow

Kevin Marie Thurlow

Verified
Housing & Property

Excellent Service

Alison provided an excellent service. Made the house sale go very smoothly. Alison kept us up to date step by step along the way.

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A representative from Willett & Co responded to this review

Thank you, Kevin and Marie, for your kind review. We are delighted to hear that Alison provided an excellent service and kept you informed every step of the way. Your feedback is greatly appreciated, and we will be sure to pass on your lovely comments to Alison. Thank you for choosing Willett & Co Solicitors.

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Anonymous

Verified
Housing & Property

Alison Ridewood

A real professional. Alison responds to emails quickly, and puts a huge amount of effort into getting the correct information and passing it on.

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A representative from Willett & Co responded to this review

Thank you for your kind feedback. We are delighted to hear that you found Alison to be professional and responsive throughout your matter. Providing clear, accurate information and keeping clients informed every step of the way is something Alison takes great pride in. We truly appreciate your comments and thank you for choosing Willett & Co.

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Amanda

Verified
Housing & Property

Exemplary Service

Alison handled the sale of my property smoothly and professionally. Her kind and friendly personality made the process a pleasure. I cannot recommend her highly enough. Thank you Alison.

Legal experts tagged in
this review

A representative from Willett & Co responded to this review

Thank you, Amanda, for your wonderful feedback. We are delighted to hear that Alison handled the sale of your property smoothly and professionally. It is especially pleasing to know that her kind and friendly approach helped make the process a positive experience for you. Your recommendation means a great deal to us, and we will be sure to pass your kind words on to Alison. Kind regards, Willett & Co Solicitors

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Anonymous

Verified
Housing & Property

Alla

Alla was extremely helpful, knowledgable, professional and able to answer and explain any queries we had. We would not hesitate to recommend or use her again.

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A representative from Willett & Co responded to this review

Thank you for your wonderful feedback. We’re so pleased to hear that Alla was able to support you with clear advice and professionalism throughout. It’s great to know she could answer all your queries and make the process straightforward. Your recommendation means a great deal, and we would be delighted to assist you again in the future.

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Amanda

Verified
Housing & Property

Smooth, painless process.

This is the second time I’ve used Alison for conveyancing. As ever she made the process easy to navigate at every step. I highly recommend her and thank her for her professionalism.

Legal experts tagged in
this review

A representative from Willett & Co responded to this review

Thank you, Amanda, for your kind feedback and for choosing Alison again for your conveyancing needs. We’re delighted to hear that the process was smooth and easy to navigate, and that Alison’s professionalism made a positive impact throughout. Your recommendation is greatly appreciated, and we look forward to supporting you again in the future.

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Other Reviews

Profile image of Ann Tamchen

Ann Tamchen

Housing & Property

Ann

Have been asking for some help from the family solicitor for about 3 weeks. Always in court and I was supposed to see him tomorrow but the receptionist has just rung and said he has Covid and can’t see me tomorrow. Dreadful work ethic and won’t be using them again.

Solicitors tagged in
this review

Thank you for your feedback. We are sorry to hear that you feel disappointed with your experience. To clarify, we do not currently have a family solicitor at the firm, and your appointment was arranged with our litigation solicitor. Unfortunately, he has been attending court on a number of matters over recent weeks, and more recently has had to isolate due to testing positive for Covid. This was unforeseen and beyond our control. We fully appreciate that delays can be frustrating, particularly when you are seeking legal support, and we apologise for the inconvenience caused. If you would like to discuss alternative arrangements or explore how we may be able to assist you further, please contact our office directly and we will do our best to help.

0
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Alice

Housing & Property

Alice

Wonderful team from start to finish. I had a difficult house sale that fell through due to the buyer before a successful sale. Throughout the process both Clive and Kerry were exceptional with trying their hardest to ensure the sale progressed. I was always kept well informed and they were easy to reach. Would definitely recommend.

Legal experts tagged in
this review

A representative from Willett & Co responded to this review

Thank you for your lovely review. We’re so pleased to hear that Clive and Kerry were able to support you through what sounds like a very challenging sale. It's never easy when things fall through, but we’re glad the team could help keep things on track and ensure a successful outcome in the end. We pride ourselves on being responsive and keeping our clients informed, so it’s great to know that came across. Thank you again for your recommendation!

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Euan

Housing & Property

Euan

Alison Ridewood is by far the best the Licensed Conveyancer we have used, extremely attentive to accuracy and detail. Providing the best possible experience you could have when going through the motions of trying to buy or sell your home. Thanks so very much.

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A representative from Willett & Co responded to this review

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

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James

Housing & Property

James

Alla Zubenko helped me throughout the process of purchasing a house. Very efficient and enabled us to complete in a short time frame. Elizabeth Holmes time was also greatly appreciated. She assisted with the creation of my Will, explaining the process and answering all the questions I had. Great service, thank you.

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A representative from Willett & Co responded to this review

Thank you for your kind words! We're thrilled to hear that Alla Zubenko and Elizabeth Holmes provided you with such excellent service. We take great pride in helping our clients efficiently and clearly, and we’re glad we could assist you. We appreciate your feedback and look forward to supporting you again in the future.

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Reviews

4.9 /5 332 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Willett & Co

Clients praise the firm for expertise in wills, lasting powers of attorney, probate, estate administration and residential and commercial conveyancing, including probate and difficult property sales and purchases. Reviews also highlight strong defence work and thorough case preparation. The team is valued for being highly professional, efficient and knowledgeable, with clear explanations, prompt updates and meticulous attention to detail. Clients also repeatedly commend their approachable, friendly and reassuring manner, sensitivity in emotional situations, and the supportive personal touch that makes complex matters feel smooth and well handled.

Professional service
Clear communication
Prompt responses
Friendly approach
Efficient handling
Knowledgeable advice
Attention to detail
Smooth process
Good value
Personal touch

ReviewSolicitors Review List

Profile image of Anonymous

Anonymous

Verified
Wills, Trusts & Probate

House

They done everything that they said they would do, very professional, I understand that things take time, always told me what was happening.

Solicitors tagged in
this review

A representative from Willett & Co responded to this review

Thank you for taking the time to leave your review. We’re delighted to hear that you found our team professional and that we kept you informed throughout the process. We appreciate your understanding that some stages can take time, and we're pleased we were able to keep you updated every step of the way. Thank you for choosing Willett & Co Solicitors.

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Anonymous

Verified
Wills, Trusts & Probate

New wills

Very professional, fairly priced and quickly undertaken. Would have preferred not to receive a reminder text about this review at 6am, just saying!

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this review

A representative from Willett & Co responded to this review

Thank you for taking the time to leave your review. We're delighted to hear that you found our service professional, fairly priced and efficient. We're sorry to hear about the early morning review reminder. Unfortunately, we don't have any control over when these reminder messages are sent by ReviewSolicitors, but we completely understand your feedback and will certainly raise this with them. Thank you again for your comments and for choosing Willett & Co Solicitors. We really appreciate your feedback.

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Anonymous

Verified
Wills, Trusts & Probate

Will revision

A helpful exercise in getting an old will up to date.. Elizabeth was constructive, thoughtful, professional but with just the right degree of firmness to make a dilatory client ‘pull his finger out’. I am pleased to recommend her.

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A representative from Willett & Co responded to this review

Thank you for taking the time to leave such a thoughtful review. We are so pleased to hear that Elizabeth was able to support you through the process of updating your Will. We understand that revisiting these important matters can sometimes be something people put off, so it's wonderful to know that Elizabeth's thoughtful, professional and encouraging approach helped make the process a positive experience. Your recommendation is greatly appreciated, and we wish you all the very best for the future.

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Helen

Verified
Wills, Trusts & Probate

Approachable and Professional Service

This is the third time we have used Willetts, previously to make wills and to sell and buy a property. On this occasion my husband and myself had our wills updated and made lasting power of attorneys, everything was explained thoroughly. Elizabeth was very approachable and professional and it all went smoothly. We would use Willetts again in the future and highly recommend.

Solicitors tagged in
this review

A representative from Willett & Co responded to this review

Thank you for taking the time to leave such a lovely review and for choosing Willett & Co Solicitors once again. It means a great deal to us that you have continued to place your trust in our firm over the years. We are delighted to hear that Elizabeth made the process of updating your Wills and preparing your Lasting Powers of Attorney straightforward, ensuring everything was explained clearly and that you felt supported throughout. Your kind recommendation is sincerely appreciated, and we look forward to assisting you again whenever you need us in the future. – The Team at Willett & Co Solicitors

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Anonymous

Verified
Wills, Trusts & Probate

We felt fully cared for

Elizabeth Holmes and all the team at Willett & Co were tremendous when dealing with my late mother's affairs. Professional at all times whilst being personable and friendly, I can assure anyone you will be in safe hands that are there to provide you with a first class service. We were happy to instruct them to deal with the house sale as well as probate and sorting out the final bill paying and this was all completed without fuss, in a timely manner and without costing the earth. They are simply worth every penny, and by instructing them we had no stress, and no worries. Any official looking paperwork was simply sent on to them and they dealt with it. Thank you!

Legal experts tagged in
this review

A representative from Willett & Co responded to this review

Thank you for taking the time to leave such a kind review. We are very sorry for your loss and are grateful that you chose Willett & Co Solicitors to assist you during such a difficult time. We are pleased to hear that Elizabeth and the team provided a professional, caring service and helped make the probate and property sale as straightforward and stress-free as possible. Your recommendation is greatly appreciated. Thank you for placing your trust in us. – The Team at Willett & Co Solicitors

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Other Reviews

Profile image of Millie Spearman

Millie Spearman

Wills, Trusts & Probate

Millie

Alison was great to me and Alan in all the transactions in the last three years, I can not recommend her high enough, all our transactions were smooth and no stone left unturned, your help and advice over the last few years has been valuable, thank you once again and I hope you get to enjoy your retirement many thanks Rod Spearman

Legal experts tagged in
this review

A representative from Willett & Co responded to this review

Thank you, Rod, for your kind words and continued trust in Alison over the past three years. We are delighted to hear that she was able to support you and Alan through your transactions and provide the advice and attention to detail that made the process run smoothly. We're also pleased to confirm that, while Alison is reducing her hours, she isn't retiring just yet and will continue to work part-time. We know many clients, like yourself, value her expertise and dedication, so we're delighted that she will still be helping clients for the foreseeable future. Thank you again for your lovely feedback and best wishes for the future.

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joe Cromley

Wills, Trusts & Probate

joe

My experience with Willett & Co has been first rate. Efficient, considerate and helpful in every way. I cannot recommend them too highly.

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A representative from Willett & Co responded to this review

Thank you very much for your kind words, Joe. We’re delighted to hear that your experience with Willett & Co has been first rate. Providing an efficient, considerate and helpful service is always our priority, so it’s wonderful to know this was reflected in your experience. Your recommendation is greatly appreciated by the whole team. If we can assist you again in the future, please don’t hesitate to get in touch.

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Profile image of Ann Tamchen

Ann Tamchen

Housing & Property

Ann

Have been asking for some help from the family solicitor for about 3 weeks. Always in court and I was supposed to see him tomorrow but the receptionist has just rung and said he has Covid and can’t see me tomorrow. Dreadful work ethic and won’t be using them again.

Solicitors tagged in
this review

Thank you for your feedback. We are sorry to hear that you feel disappointed with your experience. To clarify, we do not currently have a family solicitor at the firm, and your appointment was arranged with our litigation solicitor. Unfortunately, he has been attending court on a number of matters over recent weeks, and more recently has had to isolate due to testing positive for Covid. This was unforeseen and beyond our control. We fully appreciate that delays can be frustrating, particularly when you are seeking legal support, and we apologise for the inconvenience caused. If you would like to discuss alternative arrangements or explore how we may be able to assist you further, please contact our office directly and we will do our best to help.

0
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Profile image of Vivien

Vivien

Wills, Trusts & Probate

Vivien

Friendly and helpful

Solicitors tagged in
this review

A representative from Willett & Co responded to this review

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

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Jonathan

Wills, Trusts & Probate

Jonathan

Elizabeth was uniformly excellent; prompt in responding to queries and fast and efficient in doing the work. She is as delightful to deal with as she is professional and I would recommend her without hesitation.

A representative from Willett & Co responded to this review

Thank you for the wonderful feedback! We're thrilled to hear Elizabeth provided such excellent service. Your recommendation means a lot to us!

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