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Willett & Co

4.9 | 158 Reviews 158 Reviews | Structural Defects
325 Total Company Reviews info icon Structural Defects | info icon 325 Total Company Reviews Structural Defects | info icon 325 Total Company Reviews

18 Angel Hill, Bury St Edmunds, Bury Saint Edmunds, Suffolk, IP33 1XQ

Accepting new clients

18 Angel Hill, Bury St Edmunds, Bury Saint Edmunds, Suffolk, IP33 1XQ

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 59588

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Willett & Co Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.8/5

Accreditations

Willett & Co are accredited by

The Law Society accreditation awarded to Willett & Co
Conveyancing Quality Scheme accreditation awarded to Willett & Co

Description

At Willett & Co Solicitors, we believe legal services should be personal, clear, and value-driven. As a dedicated and approachable firm, we offer tailored advice, not a one-size-fits-all solution. Whether you're buying or selling a property, planning your estate, navigating employment issues, or dealing with probate or powers of attorney, you’ll receive expert guidance with a human touch. We understand legal matters can be stressful, so we focus on clarity, compassion, and efficiency every step of the way. No conveyor belts, no case numbers, just trusted legal support from people who care. 📍 Free initial 30-minute consultation available - visit our website to find out more. 💬 Experience the difference a small, client-focused firm can make. We are proud to offer a free initial half hour consultation ** see our website for more information.

Rankings by area of expertise

The rankings below show the areas of expertise that Willett & Co offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Willett & Co Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
13% above
national average
95%+
Success
Rate
15% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.9/5
Initial Impressions 4.8/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.8/5

Accreditations

Willett & Co are accredited by

The Law Society accreditation awarded to Willett & Co
Conveyancing Quality Scheme accreditation awarded to Willett & Co

Description

At Willett & Co Solicitors, we believe legal services should be personal, clear, and value-driven. As a dedicated and approachable firm, we offer tailored advice, not a one-size-fits-all solution. Whether you're buying or selling a property, planning your estate, navigating employment issues, or dealing with probate or powers of attorney, you’ll receive expert guidance with a human touch. We understand legal matters can be stressful, so we focus on clarity, compassion, and efficiency every step of the way. No conveyor belts, no case numbers, just trusted legal support from people who care. 📍 Free initial 30-minute consultation available - visit our website to find out more. 💬 Experience the difference a small, client-focused firm can make. We are proud to offer a free initial half hour consultation ** see our website for more information.

Rankings by area of expertise

The rankings below show the areas of expertise that Willett & Co offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Pinned Reviews

Profile image of Andrew

Andrew

Verified
Wills, Trusts & Probate

Excellent Service

"Elizabeth was both friendly and professional. The whole experience was made quite pleasant and everything was explained clearly. I would definitely recommend this firm of solicitors based on my experience and the very competitive costs. Thank you. "

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Karen Zapata

Verified
Housing & Property

House purchase

"Alison come very highly recommended by our estate agent and we cannot agree more. Friendly , professional and caring about her service to you. Felt like we was dealing with a friend. "

Legal experts tagged in
this review

Meet the team of Willett & Co

Meet the team of Willett & Co

Contact & Locations - Willett & Co

Opening hours

Monday 09:00–17:30
Tuesday 09:00–17:30
Wednesday 09:00–17:30
Thursday 09:00–17:30
Friday 09:00–17:30
Saturday (Closed)
Sunday (Closed)

18 Angel Hill, Bury St Edmunds, Bury Saint Edmunds, Suffolk, IP33 1XQ

Reviews

4.9 /5 158 Reviews
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Star rating
Review Source

Rating

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Clients say

What clients say about Willett & Co

The firm specialises in conveyancing, probate, wills, powers of attorney and commercial/property transactions, with deep technical knowledge and decades of experience. Clients praise efficient, thorough case management, proactive problem-solving and reliable, timely communication. Valued soft skills include friendliness, empathy, patience, clear explanations and a personal, reassuring manner that makes stressful processes feel manageable. Reviewers highlight professionalism, attention to detail, responsiveness and good value, and commend the team’s ability to deliver smooth, timely outcomes even on complex or time‑sensitive matters.

Excellent communication
Highly recommended
Professional service
Helpful staff
Efficient process
Knowledgeable team
Personal touch
Friendly approach
Thorough attention
Good value

ReviewSolicitors Review List

Profile image of Anonymous

Anonymous

Verified
Housing & Property

Alison Ridewood

A real professional. Alison responds to emails quickly, and puts a huge amount of effort into getting the correct information and passing it on.

Legal experts tagged in
this review

A representative from Willett & Co responded to this review

Thank you for your kind feedback. We are delighted to hear that you found Alison to be professional and responsive throughout your matter. Providing clear, accurate information and keeping clients informed every step of the way is something Alison takes great pride in. We truly appreciate your comments and thank you for choosing Willett & Co.

0
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Amanda

Verified
Housing & Property

Exemplary Service

Alison handled the sale of my property smoothly and professionally. Her kind and friendly personality made the process a pleasure. I cannot recommend her highly enough. Thank you Alison.

Legal experts tagged in
this review

A representative from Willett & Co responded to this review

Thank you, Amanda, for your wonderful feedback. We are delighted to hear that Alison handled the sale of your property smoothly and professionally. It is especially pleasing to know that her kind and friendly approach helped make the process a positive experience for you. Your recommendation means a great deal to us, and we will be sure to pass your kind words on to Alison. Kind regards, Willett & Co Solicitors

0
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Anonymous

Verified
Housing & Property

Alla

Alla was extremely helpful, knowledgable, professional and able to answer and explain any queries we had. We would not hesitate to recommend or use her again.

Solicitors tagged in
this review

A representative from Willett & Co responded to this review

Thank you for your wonderful feedback. We’re so pleased to hear that Alla was able to support you with clear advice and professionalism throughout. It’s great to know she could answer all your queries and make the process straightforward. Your recommendation means a great deal, and we would be delighted to assist you again in the future.

0
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Amanda

Verified
Housing & Property

Smooth, painless process.

This is the second time I’ve used Alison for conveyancing. As ever she made the process easy to navigate at every step. I highly recommend her and thank her for her professionalism.

Legal experts tagged in
this review

A representative from Willett & Co responded to this review

Thank you, Amanda, for your kind feedback and for choosing Alison again for your conveyancing needs. We’re delighted to hear that the process was smooth and easy to navigate, and that Alison’s professionalism made a positive impact throughout. Your recommendation is greatly appreciated, and we look forward to supporting you again in the future.

0
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Anonymous

Verified
Housing & Property

Selling our property

Alison was very helpful and responsive throughout the process. She paid attention to every detail and gave us good advice when we needed it.

Legal experts tagged in
this review

A representative from Willett & Co responded to this review

Thank you so much for your kind feedback. We’re delighted to hear that Alison was able to support you so effectively throughout your sale. Her attention to detail and commitment to providing clear, helpful advice are qualities we truly value, so it’s great to see this reflected in your experience. We really appreciate you taking the time to share your thoughts and wish you all the very best in your next chapter.

0
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Other Reviews

Profile image of Ann Tamchen

Ann Tamchen

Housing & Property

Ann

Have been asking for some help from the family solicitor for about 3 weeks. Always in court and I was supposed to see him tomorrow but the receptionist has just rung and said he has Covid and can’t see me tomorrow. Dreadful work ethic and won’t be using them again.

Solicitors tagged in
this review

Thank you for your feedback. We are sorry to hear that you feel disappointed with your experience. To clarify, we do not currently have a family solicitor at the firm, and your appointment was arranged with our litigation solicitor. Unfortunately, he has been attending court on a number of matters over recent weeks, and more recently has had to isolate due to testing positive for Covid. This was unforeseen and beyond our control. We fully appreciate that delays can be frustrating, particularly when you are seeking legal support, and we apologise for the inconvenience caused. If you would like to discuss alternative arrangements or explore how we may be able to assist you further, please contact our office directly and we will do our best to help.

0
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Profile image of Alice

Alice

Housing & Property

Alice

Wonderful team from start to finish. I had a difficult house sale that fell through due to the buyer before a successful sale. Throughout the process both Clive and Kerry were exceptional with trying their hardest to ensure the sale progressed. I was always kept well informed and they were easy to reach. Would definitely recommend.

Legal experts tagged in
this review

A representative from Willett & Co responded to this review

Thank you for your lovely review. We’re so pleased to hear that Clive and Kerry were able to support you through what sounds like a very challenging sale. It's never easy when things fall through, but we’re glad the team could help keep things on track and ensure a successful outcome in the end. We pride ourselves on being responsive and keeping our clients informed, so it’s great to know that came across. Thank you again for your recommendation!

0
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Euan

Housing & Property

Euan

Alison Ridewood is by far the best the Licensed Conveyancer we have used, extremely attentive to accuracy and detail. Providing the best possible experience you could have when going through the motions of trying to buy or sell your home. Thanks so very much.

Legal experts tagged in
this review

A representative from Willett & Co responded to this review

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

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Ant

Ant

Fantastic service by Willet & Co. I've had the pleasure or working with Alla and the rest of the team who helped me with purchase of my new home. Willet & Co. guided me throughout the whole process and made it as painless and hassle-free as possible. If you are after a quality solicitor, look no further.

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this review

A representative from Willett & Co responded to this review

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

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James

Housing & Property

James

Alla Zubenko helped me throughout the process of purchasing a house. Very efficient and enabled us to complete in a short time frame. Elizabeth Holmes time was also greatly appreciated. She assisted with the creation of my Will, explaining the process and answering all the questions I had. Great service, thank you.

Solicitors tagged in
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A representative from Willett & Co responded to this review

Thank you for your kind words! We're thrilled to hear that Alla Zubenko and Elizabeth Holmes provided you with such excellent service. We take great pride in helping our clients efficiently and clearly, and we’re glad we could assist you. We appreciate your feedback and look forward to supporting you again in the future.

0
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Reviews

4.9 /5 325 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Willett & Co

The firm specialises in conveyancing, probate, wills, powers of attorney and commercial/property transactions, with deep technical knowledge and decades of experience. Clients praise efficient, thorough case management, proactive problem-solving and reliable, timely communication. Valued soft skills include friendliness, empathy, patience, clear explanations and a personal, reassuring manner that makes stressful processes feel manageable. Reviewers highlight professionalism, attention to detail, responsiveness and good value, and commend the team’s ability to deliver smooth, timely outcomes even on complex or time‑sensitive matters.

Excellent communication
Highly recommended
Professional service
Helpful staff
Efficient process
Knowledgeable team
Personal touch
Friendly approach
Thorough attention
Good value

ReviewSolicitors Review List

Profile image of Andrew McPhee

Andrew McPhee

Verified
Wills, Trusts & Probate

Great service and support during a difficult time

Clive and Elizabeth were excellent. Our late Aunts estate was particularly complex with a wide variety of instructions that needed managing. Willet & Co were on top of things all the way through. Communication was fantastic and gave us all the information we needed throughout what was a very long process due to multiple property sales. Thank you Willet & Co.

Solicitors tagged in
this review

A representative from Willett & Co responded to this review

Thank you, Andrew, for your kind feedback. We are pleased that Clive and Elizabeth were able to support you through such a complex estate matter and keep you informed throughout the process. Your appreciation of their communication and dedication means a great deal to us. Thank you for choosing Willett & Co. We will be sure to pass on your comments to Clive and Elizabeth.

0
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Profile image of Anonymous

Anonymous

Verified
Housing & Property

Alison Ridewood

A real professional. Alison responds to emails quickly, and puts a huge amount of effort into getting the correct information and passing it on.

Legal experts tagged in
this review

A representative from Willett & Co responded to this review

Thank you for your kind feedback. We are delighted to hear that you found Alison to be professional and responsive throughout your matter. Providing clear, accurate information and keeping clients informed every step of the way is something Alison takes great pride in. We truly appreciate your comments and thank you for choosing Willett & Co.

0
Collected on: ReviewSolicitor collection source logo
Profile image of Amanda

Amanda

Verified
Housing & Property

Exemplary Service

Alison handled the sale of my property smoothly and professionally. Her kind and friendly personality made the process a pleasure. I cannot recommend her highly enough. Thank you Alison.

Legal experts tagged in
this review

A representative from Willett & Co responded to this review

Thank you, Amanda, for your wonderful feedback. We are delighted to hear that Alison handled the sale of your property smoothly and professionally. It is especially pleasing to know that her kind and friendly approach helped make the process a positive experience for you. Your recommendation means a great deal to us, and we will be sure to pass your kind words on to Alison. Kind regards, Willett & Co Solicitors

0
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Simon Coxshall

Verified
Commercial Property

Excellent service

David was very accommodating, professional and efficient in his undertakings. I highly recommend him and the company.

Solicitors tagged in
this review

A representative from Willett & Co responded to this review

Thank you, Simon, for your kind feedback. We are pleased to hear that David was able to assist you with your mortgage guarantee advice in a professional, efficient and accommodating manner. Your recommendation is greatly appreciated, and we will be sure to pass your comments on to him. Kind regards, Willett & Co Solicitors

0
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Anonymous

Verified
Housing & Property

Alla

Alla was extremely helpful, knowledgable, professional and able to answer and explain any queries we had. We would not hesitate to recommend or use her again.

Solicitors tagged in
this review

A representative from Willett & Co responded to this review

Thank you for your wonderful feedback. We’re so pleased to hear that Alla was able to support you with clear advice and professionalism throughout. It’s great to know she could answer all your queries and make the process straightforward. Your recommendation means a great deal, and we would be delighted to assist you again in the future.

0
Collected on: ReviewSolicitor collection source logo

Other Reviews

Profile image of Millie Spearman

Millie Spearman

Wills, Trusts & Probate

Millie

Alison was great to me and Alan in all the transactions in the last three years, I can not recommend her high enough, all our transactions were smooth and no stone left unturned, your help and advice over the last few years has been valuable, thank you once again and I hope you get to enjoy your retirement many thanks Rod Spearman

Legal experts tagged in
this review

A representative from Willett & Co responded to this review

Thank you, Rod, for your kind words and continued trust in Alison over the past three years. We are delighted to hear that she was able to support you and Alan through your transactions and provide the advice and attention to detail that made the process run smoothly. We're also pleased to confirm that, while Alison is reducing her hours, she isn't retiring just yet and will continue to work part-time. We know many clients, like yourself, value her expertise and dedication, so we're delighted that she will still be helping clients for the foreseeable future. Thank you again for your lovely feedback and best wishes for the future.

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joe Cromley

Wills, Trusts & Probate

joe

My experience with Willett & Co has been first rate. Efficient, considerate and helpful in every way. I cannot recommend them too highly.

Solicitors tagged in
this review

A representative from Willett & Co responded to this review

Thank you very much for your kind words, Joe. We’re delighted to hear that your experience with Willett & Co has been first rate. Providing an efficient, considerate and helpful service is always our priority, so it’s wonderful to know this was reflected in your experience. Your recommendation is greatly appreciated by the whole team. If we can assist you again in the future, please don’t hesitate to get in touch.

0
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Profile image of Ann Tamchen

Ann Tamchen

Housing & Property

Ann

Have been asking for some help from the family solicitor for about 3 weeks. Always in court and I was supposed to see him tomorrow but the receptionist has just rung and said he has Covid and can’t see me tomorrow. Dreadful work ethic and won’t be using them again.

Solicitors tagged in
this review

Thank you for your feedback. We are sorry to hear that you feel disappointed with your experience. To clarify, we do not currently have a family solicitor at the firm, and your appointment was arranged with our litigation solicitor. Unfortunately, he has been attending court on a number of matters over recent weeks, and more recently has had to isolate due to testing positive for Covid. This was unforeseen and beyond our control. We fully appreciate that delays can be frustrating, particularly when you are seeking legal support, and we apologise for the inconvenience caused. If you would like to discuss alternative arrangements or explore how we may be able to assist you further, please contact our office directly and we will do our best to help.

0
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Profile image of Vivien

Vivien

Wills, Trusts & Probate

Vivien

Friendly and helpful

Solicitors tagged in
this review

A representative from Willett & Co responded to this review

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

0
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Jonathan

Wills, Trusts & Probate

Jonathan

Elizabeth was uniformly excellent; prompt in responding to queries and fast and efficient in doing the work. She is as delightful to deal with as she is professional and I would recommend her without hesitation.

A representative from Willett & Co responded to this review

Thank you for the wonderful feedback! We're thrilled to hear Elizabeth provided such excellent service. Your recommendation means a lot to us!

0
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