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Thompsons Solicitors LLP

4.8 | 32 Reviews 32 Reviews | Employment
519 Total Company Reviews info icon Employment | info icon 519 Total Company Reviews Employment | info icon 519 Total Company Reviews

9th Floor, Wellbar Central, Gallowgate, Newcastle upon Tyne, Tyne and Wear, NE1 4TD

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9th Floor, Wellbar Central, Gallowgate, Newcastle upon Tyne, Tyne and Wear, NE1 4TD

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 560173

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Thompsons Solicitors LLP Review Scores & Client Satisfaction Overview

4.8
Excellent
94%
Value for
Money
Value for money: 94%
94%
Success
Rate
Satisfied with outcome: 94%
94%
Would
Recommend
Would recommend to friends and family: 94%
Communication 4.7/5
Initial Impressions 4.5/5
Approachability 4.7/5
Documentation Accuracy 4.7/5
Legal Knowledge 4.8/5
Value for money 4.7/5

Accreditations

Thompsons Solicitors LLP are accredited by

Clinical Negligence accreditation awarded to Thompsons Solicitors LLP
The Law Society accreditation awarded to Thompsons Solicitors LLP
Trading names:
• Thompsons Solicitors
• J M Parsons And Co

Description

Thompsons Solicitors is a leading personal injury law firm with a 100-year history of representing the injured and mistreated. Unlike other law firms, we have never, and will never, act for those who cause injury or illness. We are fully on your side. Our personal injury lawyers in Newcastle have helped hundreds of local people secure compensation for accidents, injuries and illnesses. We can help you make a no win, no fee claim for road traffic accidents, accidents at work, medical negligence, asbestos diseases and more. Our Newcastle office is based in the city centre, but our lawyers can visit you at home or another location of your choice if an in-person meeting is needed. Beginning your personal injury claim only takes a few minutes – call 0800 0 224 224 today or make an enquiry for free, no-obligation legal advice.

Rankings by area of expertise

The rankings below show the areas of expertise that Thompsons Solicitors LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Thompsons Solicitors LLP Review Scores & Client Satisfaction Overview

4.8
Excellent
95%+
Value for
Money
Value for money: 95%+
13% above
national average
95%+
Success
Rate
Satisfied with outcome: 95%+
14% above
national average
95%+
Would
Recommend
Would recommend to friends and family: 95%+
15% above
national average
Communication 4.8/5
Initial Impressions 4.7/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

Thompsons Solicitors LLP are accredited by

Clinical Negligence accreditation awarded to Thompsons Solicitors LLP
The Law Society accreditation awarded to Thompsons Solicitors LLP
Trading names:
• Thompsons Solicitors
• J M Parsons And Co

Description

Thompsons Solicitors is a leading personal injury law firm with a 100-year history of representing the injured and mistreated. Unlike other law firms, we have never, and will never, act for those who cause injury or illness. We are fully on your side. Our personal injury lawyers in Newcastle have helped hundreds of local people secure compensation for accidents, injuries and illnesses. We can help you make a no win, no fee claim for road traffic accidents, accidents at work, medical negligence, asbestos diseases and more. Our Newcastle office is based in the city centre, but our lawyers can visit you at home or another location of your choice if an in-person meeting is needed. Beginning your personal injury claim only takes a few minutes – call 0800 0 224 224 today or make an enquiry for free, no-obligation legal advice.

Rankings by area of expertise

The rankings below show the areas of expertise that Thompsons Solicitors LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Contact & Locations - Thompsons Solicitors LLP

9th Floor, Wellbar Central, Gallowgate, Newcastle upon Tyne, Tyne and Wear, NE1 4TD

Reviews

4.8 /5 32 Reviews
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Rating

Clients say

What clients say about Thompsons Solicitors LLP

Client reviews suggest strong expertise in personal injury, workplace accident, asbestos/mesothelioma, employment, and regulatory matters. The firm is praised for clear advice, legal knowledge, efficient case handling, and securing good settlements or outcomes. Clients valued the team’s professionalism, responsiveness, patience, empathy and reassuring communication, especially in sensitive cases. However, some negative feedback highlights slow progress, long delays, poor follow-up, and frustration at being steered towards claims that were later declined. A few clients also felt costs and prospects were not explained clearly enough, and some experienced inconsistent communication.

Clear communication
Professional service
Supportive team
Expert advice
Prompt responses
Compassionate approach
Stress-free process
Successful outcomes
Detailed explanations
Long delays

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anonymous

Employment

Excellent employment law representation

Thompsons Solicitors Mr Louis Dawe, was professional, able to deal with the issue, gave sound advice Would recommend

A representative from Thompsons Solicitors LLP responded to this review

Thank you for taking the time to leave a review. I am pleased that you were happy with the service you received from Louis. I will pass along your comments. Kind regards, Catherine Horner, Regional Managing Partner, Thompsons NW

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anonymous

Employment

Abdul Basith is EXCEPTIONAL!

I initially had a different solicitor assigned to my Employment Law case. After a few months, I was notified that my case had been assigned to Abdul. I was a little worried about this change but in high insight, I absolutely appreciated this changed. Abdul was very approachable, professional and very knowledgeable. He communicated with me in a very timely manner. He gave comprehensive information on possibilities but waited for direction. Abdul explained things in an understandable way without using legal jargon so it was easier to make informed decisions. Abdul had a lot of patience with me as I asked numerous questions. Abdul has been an outstanding solicitor who has been extremely professional, compassionate and understanding throughout my case. I cannot thank you enough Abdul.

A representative from Thompsons Solicitors LLP responded to this review

Thank you for taking the time to leave a review. I am pleased that you are happy with the service your received from Abdul. I will pass along your comments. Kind regards, Nicola Harrison, Regional Managing Partner, Thompsons Leeds

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cleopatra

very happy because I have just won a case with Abdul Basith’s support

I cannot recommend Abdul highly enough. He worked incredibly my case and played a key role in helping me win against my former employer, who had been extremely unprofessional. The case had dragged on for a long time before Abdul took over, and the process felt stressful and uncertain. From the moment he stepped in, everything changed. He was organized, knowledgeable, and proactive, and he handled every aspect of the case smoothly and professionally. He explained things clearly, kept me informed, and made sure I felt supported throughout. Abdul’s dedication, attention to detail, and strategic approach made all the difference. Thanks to his efforts, the process became far less overwhelming, and the outcome was successful. I am truly grateful for his hard work and would confidently recommend him to anyone in need of an excellent lawyer.

A representative from Thompsons Solicitors LLP responded to this review

Dear Cleopatra, Thank you for taking the time to leave a review. I am pleased that you were happy with the service you received from Abdul. I will pass along your comments. Kind regards, Nicola Harrison, Regional Managing Partner, Thompsons Leeds

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Sari

Employment

Employment settlement

Abdul Basith assisted me with the process of my financial settlement with my employer and the service he provided has been excellent. He kept informed of developments with the case right through to the conclusion and was polite and friendly in all my communications with him. I would not hesitate to recommend Abdul and Thompsons solicitors to friends and family.

A representative from Thompsons Solicitors LLP responded to this review

Dear Sari, Thank you for taking the time to leave a review. I am pleased that you are happy with the service you have received from Abdul. I will pass along your comments. Kind regards, Nicola Harrison, Regional Managing Partner, Thompsons Leeds

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Barbara

Employment Grievance

We were put in touch with Thomson’s through the union and Vivienne Green was appointed to our case Very happy with the service recieved Vivienne was very professional, approachable and efficient

A representative from Thompsons Solicitors LLP responded to this review

Dear Barbara, Thank you for taking the time to leave a review. I am pleased that you are happy with the service you received from Thompsons. I will pass along your comments to Vivienne. Kind regards, Catherine Horner, Regional Managing Partner, Thompsons NW

0
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Reviews

4.8 /5 519 Reviews
Filter your results
Star rating

Rating

Clients say

What clients say about Thompsons Solicitors LLP

Client reviews suggest strong expertise in personal injury, workplace accident, asbestos/mesothelioma, employment, and regulatory matters. The firm is praised for clear advice, legal knowledge, efficient case handling, and securing good settlements or outcomes. Clients valued the team’s professionalism, responsiveness, patience, empathy and reassuring communication, especially in sensitive cases. However, some negative feedback highlights slow progress, long delays, poor follow-up, and frustration at being steered towards claims that were later declined. A few clients also felt costs and prospects were not explained clearly enough, and some experienced inconsistent communication.

Clear communication
Professional service
Supportive team
Expert advice
Prompt responses
Compassionate approach
Stress-free process
Successful outcomes
Detailed explanations
Long delays

ReviewSolicitors Review List

Profile image of Roger Parsons

Roger Parsons

Personal injury claim

After suffering quite a serious head/facial injury on what was supposed to be a fun day out at an airsoft/paintball site I was assisted by my trade union who put me in touch with Thompsons solicitors, it was made clear at the start that my type of case wasn’t straight forward but Thompsons were very professional at every stage and in particular Peter Richardson who brought my claim to a very successful conclusion. Many thanks to Peter and all the team at Thompsons

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PHILIP B

experts from start to finish

The team i had looking after me were available at any time if i had any questions/worries Jacob/Saima were great helping me along the way, it took over three years but was worth it in the end thankyou

Solicitors tagged in
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A representative from Thompsons Solicitors LLP responded to this review

Dear Philip, Thank you for taking the time to leave a review. I am pleased that you were happy with the service you received from the team at Thompsons. Kind regards, Fiona Belgian, Regional Managing Partner, Thompsons Newcastle

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Mitchell wilson

Personal injury

I would highly recommend Thompson solicitors to anyone who needs help, guidance and support through a personal injury claim. I made a personal injury claim following an accident at work in 2024, and throughout the whole process, Phillip and his team were extremely helpful, professional and supportive. They took the time to explain everything clearly, helping me understand the process, what to expect and why it can take time to reach a final settlement. Every member of staff I dealt with through emails and correspondence was incredibly helpful, approachable and determined to achieve the best possible outcome for my claim. Their communication and support gave me confidence and reassurance throughout what could otherwise have been a stressful process. I always felt that my case was being handled with care and that Phil and the team genuinely wanted the best outcome for me. They made me feel confident in both the claim and the process from start to finish. I would have no hesitation in recommending them to anyone who needs professional advice, guidance and support with a personal injury claim. Thank you to Phil and everyone involved for all your hard work, support and everything you have done for me.

A representative from Thompsons Solicitors LLP responded to this review

Dear Mitchell, Thank you for taking the time to leave a review. I am pleased that you were happy with the service you received from Phil and the team at Thompsons. Kind regards, Nolan Mortimer, Regional Managing Partner, Thompsons London & SE

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Ted Watterson

J24H1539., Accident Claim.

This was the first time that I needed a solicitor to act on my behalf after a fall. My own feeling is that Thompson’s Solicitors did a wonderful job representing me. Mr Peter Richardson was very supportive in every way and I must supply a massive thank you to Emilia Bonfante (who is no longer with you), for her representation of me. She gave very good advice and guided me carefully through every stage of my case.. I am more than satisfied with the outcome of my case. I was told by a number of people that I would not get any compensation, but Thompson’s Solicitors proved them wrong. All that I can add. are my grateful thanks to you all.

A representative from Thompsons Solicitors LLP responded to this review

Dear Ted, Thank you for taking the time to leave a review. I am pleased that you were happy with the service you received from the team at Thompsons. I will pass along your comments to Peter. Kind regards, Fiona Belgian, Regional Managing Partner, Thompsons Newcastle

0
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Abdiqadir

Amazing!

I’ve had a great experience working with Melissa Pickford. She has been extremely helpful, patient, and professional throughout my case. Melissa always took the time to explain everything clearly and gave me great advice on the best steps to take. What I appreciated most was her communication. She provided me with regular updates about my case, so I always knew what was happening and what to expect next. I never felt left in the dark.

A representative from Thompsons Solicitors LLP responded to this review

Dear Abdiqadir, Thank you for taking the time to leave a review. I am pleased that you were happy with the service you received from the team at Thompsons. Kind regards, Natalie Harvey, Regional Managing Partner, Thompsons Sheffield

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