Tilly Bailey & Irvine Llp logo

Tilly Bailey & Irvine Llp

4.6 | 39 Reviews 39 Reviews | Family Law
1,340 Total Company Reviews info icon Family Law | info icon 1,340 Total Company Reviews Family Law | info icon 1,340 Total Company Reviews

23 John Street, Sunderland, Tyne and Wear, SR1 1JG

Accepting new clients

23 John Street, Sunderland, Tyne and Wear, SR1 1JG

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 8012145

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Tilly Bailey & Irvine Llp Review Scores & Client Satisfaction Overview

4.6
Excellent
91%
Value for
Money
95%
Success
Rate
92%
Would
Recommend
Communication 4.6/5
Initial Impressions 4.9/5
Approachability 4.7/5
Documentation Accuracy 4.7/5
Legal Knowledge 4.8/5
Value for money 4.6/5

Accreditations

Tilly Bailey & Irvine Llp are accredited by

Children Law accreditation awarded to Tilly Bailey & Irvine Llp
Criminal Litigation accreditation awarded to Tilly Bailey & Irvine Llp
Personal Injury accreditation awarded to Tilly Bailey & Irvine Llp

Description

Tilly Bailey & Irvine are the largest Solicitors in Hartlepool with 3 offices in York Road. We also have branches in Stockton, Wynyard and Barnard Castle. We can help with house moves, family issues, accidents and injuries, wills, trusts and probate, business issues and much more. Get strength on your side with Tilly Bailey & Irvine.

Rankings by area of expertise

The rankings below show the areas of expertise that Tilly Bailey & Irvine Llp offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Tilly Bailey & Irvine Llp Review Scores & Client Satisfaction Overview

4.5
Excellent
89%
Value for
Money
6% above
national average
91%
Success
Rate
9% above
national average
89%
Would
Recommend
8% above
national average
Communication 4.5/5
Initial Impressions 4.5/5
Approachability 4.5/5
Documentation Accuracy 4.5/5
Legal Knowledge 4.6/5
Value for money 4.5/5

Accreditations

Tilly Bailey & Irvine Llp are accredited by

Children Law accreditation awarded to Tilly Bailey & Irvine Llp
Criminal Litigation accreditation awarded to Tilly Bailey & Irvine Llp
Personal Injury accreditation awarded to Tilly Bailey & Irvine Llp

Description

Tilly Bailey & Irvine are the largest Solicitors in Hartlepool with 3 offices in York Road. We also have branches in Stockton, Wynyard and Barnard Castle. We can help with house moves, family issues, accidents and injuries, wills, trusts and probate, business issues and much more. Get strength on your side with Tilly Bailey & Irvine.

Rankings by area of expertise

The rankings below show the areas of expertise that Tilly Bailey & Irvine Llp offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Contact & Locations - Tilly Bailey & Irvine Llp

23 John Street, Sunderland, Tyne and Wear, SR1 1JG

Reviews

4.6 /5 39 Reviews
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Clients say

What clients say about Tilly Bailey & Irvine Llp

Clients praise the firm for conveyancing, remortgages, house sales and purchases, probate, wills, powers of attorney, family matters, court work and specialist advisory support. Reviewers value the team’s legal knowledge, efficiency, thoroughness and ability to handle complex or time-sensitive matters smoothly. Soft skills highlighted include clear communication, patience, reassurance, friendliness, approachability, professionalism and proactivity. Many note regular updates, prompt replies, plain-English explanations and a calm, supportive manner that helps reduce stress throughout the process.

Clear communication
Regular updates
Professional service
Prompt responses
Helpful staff
Efficient handling
Friendly team
Clear explanations
Supportive approach
Stress-free process

ReviewSolicitors Review List

Profile image of Anonymous

Anonymous

Verified
Family Law

Excellent

Very fast response, thorough and detailed help, very helpful and understanding, very detailed letters written as not to miss any points so its to be understood by all involved, always kept in contact with throughout the help i needed

A representative from Tilly Bailey & Irvine LLP responded to this review

Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with us. I will pass your comments over to the team who will be very pleased to hear this!

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Anna

Verified
Family Law

Highly recommend

I cannot recommend this team highly enough. From the very beginning of my case, I was treated with kindness, professionalism and genuine care. This was one of the most difficult periods of my life, and having such strong, supportive and knowledgeable people by my side made all the difference. Shamin took on my case and gave me a chance when I truly needed help. Her guidance, experience and calm approach gave me confidence throughout the entire process. Thanks to the hard work and dedication of the whole team, we achieved an excellent result for me and my children. I will always be grateful not only for the outcome, but for the way I was supported throughout the journey. I feel very lucky that I had such amazing people representing me and I would highly recommend them to anyone going through a difficult family matter. Thank you again for everything.

Solicitors tagged in
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A representative from Tilly Bailey & Irvine LLP responded to this review

Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with us. I will pass your comments over to Shamin and the team who will be very pleased to hear this!

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Nick

Verified
Family Law

Outstanding in every way

A difficult and stressful time in my life (divorce) was made so much better because of the professionalism, diligence, patience and kindness of my solicitor and her paralegal. I was always kept up to date and extremely well informed throughout the progression of proceedings. I found the team friendly, courteous and patient. I couldn’t have asked for more.

Legal experts tagged in
this review

A representative from Tilly Bailey & Irvine LLP responded to this review

Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with us. I will pass your comments over to the team who will be very pleased to hear this!

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anonymous

Verified
Housing & Property

Divorce

Jessica at TBI gave exceptional advice and held my hand through a very difficult and emotional experience. I cannot thank her enough.

A representative from Tilly Bailey & Irvine LLP responded to this review

Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with us and Jessica was able to support you throughout. I will pass your comments over to Jessica and the team who will be very pleased to hear this!

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Glenn

Housing & Property

Great service

I sold my house during a divorce through TBI Scanlans and the service was exceptional. It was a stressful time given the divorce but they had my back throughout and I cannot thank them enough (even though they were probably sick of my calls at the end). Anyone looking for conveyancing, I would certainly recommend.

A representative from Tilly Bailey & Irvine LLP responded to this review

Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with us. I will pass your comments over to the team who will be very pleased to hear this!

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Other Reviews

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Jamie Bate

Family Law

Jamie

Excellent. I was going to try online divorce but best decision I made was coming here. Friendly, clear no gimmicks all bases covered. And a cracking cuppa while you chat 👍🤓🙏✨️

Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with us. I will pass your comments over to the team who will be very pleased to hear this!

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Anna

Family Law

Anna

I cannot recommend this team highly enough. From the very beginning of my case, I was treated with kindness, professionalism and genuine care. This was one of the most difficult periods of my life, and having such strong, supportive and knowledgeable people by my side made all the difference. Shamin took on my case and gave me a chance when I truly needed help. Her guidance, experience and calm approach gave me confidence throughout the entire process. Freya was absolutely incredible. She supported me for almost two years, always responding quickly, helping with every document and bringing calm when I felt overwhelmed. She was patient, understanding and consistently went above and beyond. I would also like to thank the barristers, Heather Swan and Joanna Garvey-Smith, for their professionalism and representation in court. Their work and support during the hearings were an important part of achieving this outcome. Thanks to the hard work and dedication of the whole team, we achieved an excellent result for me and my children. I will always be grateful not only for the outcome, but for the way I was supported throughout the journey. I feel very lucky that I had such amazing people representing me and I would highly recommend them to anyone going through a difficult family matter. Thank you again for everything.

A representative from Tilly Bailey & Irvine LLP responded to this review

Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with us. I will pass your comments over to the team who will be very pleased to hear this!

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Ruth

Housing & Property

Ruth

Denise Donkin was instructed to complete my Change of Parties transfer. She was absolutely brilliant, nothing was too much and she was happy to answer any query I had regarding the transfer. Thanks again Denise.

A representative from Tilly Bailey & Irvine LLP responded to this review

Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with us. I will pass your comments over to Denise and the team!

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Kevin

Family Law

Kevin

Excellent Service. Great help, Kirsty kept us informed at every step. Thank you

A representative from Tilly Bailey & Irvine LLP responded to this review

Hi Kevin, that's excellent to hear. We thank you for your kind words and wish you all the best!

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Elaine

Family Law

Elaine

Outstanding professional services. Rebecca Samuels was amazing! and did a fantastic job with a complicated divorce from the very first day I walked into her office in Stockton until my absolute. Thank you so much fantastic services

A representative from Tilly Bailey & Irvine LLP responded to this review

Thank you for your kind words and we're delighted to have been able to help! Wishing you the best. TBI

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Reviews

4.5 /5 1340 Reviews
Filter your results
Star rating
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Clients say

What clients say about Tilly Bailey & Irvine Llp

Clients praise the firm for conveyancing, remortgages, house sales and purchases, probate, wills, powers of attorney, family matters, court work and specialist advisory support. Reviewers value the team’s legal knowledge, efficiency, thoroughness and ability to handle complex or time-sensitive matters smoothly. Soft skills highlighted include clear communication, patience, reassurance, friendliness, approachability, professionalism and proactivity. Many note regular updates, prompt replies, plain-English explanations and a calm, supportive manner that helps reduce stress throughout the process.

Clear communication
Regular updates
Professional service
Prompt responses
Helpful staff
Efficient handling
Friendly team
Clear explanations
Supportive approach
Stress-free process

ReviewSolicitors Review List

Profile image of Pat Murphy

Pat Murphy

Verified
Housing & Property

House conveyance

Excellent communication and service. Process and communication by email and phone were very good.

A representative from Tilly Bailey & Irvine LLP responded to this review

Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with us. I will pass your comments over to the team who will be very pleased to hear this!

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Craig and Sheila Sinclair

Housing & Property

Bethany smith

Our experience with Tilly Bailey & Irvine was amazing Bethany Smith was our solicitor and she was amazing - nothing was a bother to her especially with the stress of moving house Bethany is a credit to your firm - everything was exceptional Thank you for your service I would not hesitate in recommending this firm of solicitors and hope you are lucky enough to get Bethany to represent you .

A representative from Tilly Bailey & Irvine LLP responded to this review

Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with us. I will pass your comments over to the team who will be very pleased to hear this!

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Katie & Joe

Housing & Property

Astounding service

We couldn’t recommend Bethany Smith highly enough. Throughout what turned out to be quite a complex purchase, we were kept extremely well informed at every stage and always felt that we understood exactly where things stood. Bethany was incredibly thorough throughout the whole process and took the time to explain everything clearly, particularly when more complicated issues arose. We really appreciated how understanding, patient and reassuring she was, while still making sure that everything was properly investigated and dealt with before we proceeded. We are extremely grateful to Bethany for all of her hard work and would absolutely recommend her.

A representative from Tilly Bailey & Irvine LLP responded to this review

Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with us. I will pass your comments over to the team who will be very pleased to hear this!

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anonymous

Probate

I would give zero stars if i could! TBI have been ‘managing’ my grandparents estate. One passed away THREE years ago and the other nearly two. Probate went through nearly a year ago and TBI have still failed to process the formalities. The lack of communication has been appalling. The majority of the rest of the family have removed their own wills from TBI due to their poor standards. My grandparents trusted TBI to resolve their estate upon passing. They would be furious to know about this farce!

A representative from Tilly Bailey & Irvine LLP responded to this review

We apologise that you haven’t experienced the high level of customer service that we pride ourselves upon. We would be grateful if you could contact us with your details so we can discuss this with the team involved as, due to anonymity, we are currently unable to locate the matter. Thank you for taking the time to leave us your feedback.

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Kris

Verified
Housing & Property

House purchase

During the buying process on a property I was assigned Rachael and Charmaine as my legal team. They were friendly, approachable and helpful in all matters. Any queries I had were answered promptly and fully. The transaction took some length of time through no fault of this legal team but they kept me informed and up to date of any checkpoints and milestones and promptly asked for documents ahead of time making it run very smooth on my side. I have found a great legal team here and will definitely be using them for any future legal matters. Thanks again Rachael and Charmaine, your help was very much appreciated!

A representative from Tilly Bailey & Irvine LLP responded to this review

Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with us. I will pass your comments over to the team who will be very pleased to hear this!

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Other Reviews

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Engrid L

Housing & Property

Engrid

100% recommended, efficient communication, fast moving, precision. Special thanks to Denise. Kin & Man

A representative from Tilly Bailey & Irvine LLP responded to this review

Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with us. I will pass your comments over to the team who will be very pleased to hear this!

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DannyB

Housing & Property

DannyB

Utilised Tilly Bailey & Irvine for my remortgage. In particular Denise Donkin made this process extremely straightforward, with regular updates, contact and support throughout. Highly recommended for their professional conduct and swift replies to all enquiries.

Thanks for leaving us this 5 star review Danny. We can't wait to pass your feedback onto Denise and the team.

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Ian Fletcher

Ian

Great - absolutely great / thanks very much indeed!

Thanks for the 5 star review Ian. Our entire team at Tilly Bailey & Irvine will be over the moon to hear about the experience you had with us. Thank you for choosing to work with TBI Law.

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Steven Keogh

Personal Injury

Steven

Wonderful legal firm who took on our case when others wouldn’t, Amy explained all legal jargon clearly and in plain English and kept us upto date continually from start to conclusion and I would highly recommend using this firm over any other local firms.

A representative from Tilly Bailey & Irvine LLP responded to this review

Thank you for taking the time to leave us a review. We are delighted to hear that you had a positive experience with us. I will pass your comments over to the team who will be very pleased to hear this!

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Jennie

Jennie

Fabulous solicitors - excellent customer service, professional and efficient at all times. Would highly recommend.

Thank you so much Jennie for this fantastic 5 star review. Our entire team will be very happy to hear about this. Thanks for choosing Tilly Bailey & Irvine!

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