I’ve litterally only given 1 star because I’m unable to give 0, absolute shambles of a firm , I provided everything requested in order to progress with my mortgage, the first hiccup was a phone call requesting proof of ID (which had already been sent) and then was told ‘I must not have seen it’ as a response, even though the email had been replied too , then 6 months worth of bank statements were scrutinised to the point of being almost over the top, demanding a account for almost every cash deposit/bank transfer. Then a period in which my emails were ignored , then whenever I called I was repeatedly told that both Chloe Trueman and Sophie Rostill (who were both dealing with me) were always in meetings and that they’d call me back and surprisingly they never did. And then the icing on the cake was me receiving a email stating that they no longer wanted to instruct me due to a conflict of interest with the mortgage provider (a conflict of interest which they refused to discuss). Now although all of this is poor service to begin with , the kick in the stomach was the fact that they decided to cut ties THE DAY BEFORE the completion date, AFTER I’d served my notice to my landlord, AFTER almost my entire life had been boxed ready to move , AFTER tradesmen were booked , AFTER annual leave had been arranged resulting in me needing too now rent storage and sleep on my parents sofa until a new home is found , so now not only would I not recommend them , but I would suggest actively avoiding them at all costs they are a absolute joke!
