GloverPriest Solicitors Limited

I hired contractors to install a Wet Room in the new home I'd bought for my disabled son. The work was not satisfactory and they actually caused damage while trying to complete the project. I told them I would be taking advice and would not pay the full amount of the contract. Only 5 days later, whilst I was completely engrossed and highly stressed by the process of moving my son to his new home, the contractors made a Money Claim via HM Courts, so there was a threat of a CCJ should they be successful. Chris Fellows (Paralegal) and Calvin Carrington (Litigation Solicitor) were empathetic to my situation and very supportive. Chris composed a letter and advised me as regards getting quotes from other contractors to finish the project. The letter was duly sent with an offer of a settlement. Chris followed it up several times, and some 5/6 weeks later, the matter was settled without the need for a court hearing. Throughout the duration, Chris kept in close touch with me and was happy to take my calls and answer my emails. The result was a fair settlement for both parties, and the service from Glover Priest was great value for money for me.

Calvin Carrington (Employment Lawyer) and Chris Fellow (Paralegal) were impressive in terms of their engagement, knowledge and professionalism.
Calvin, skilfully turned a complex employment text into comprehension for a layman in under two hours with the added bonus of wit and humour. I would use them again and feel comfortable to recommend GloverPriest.

I cannot recommend Glover Priest Solicitors enough on the friendly and fast manner that they put into my case, this was seamless from start to finish and was controlled by Chris Fellows & Calvin Carrington, who together made this as stress free as possible considering the time frame given.

Amazing professional service, would highly recommend. Always updated, made our move stress free, and it really was stress free thanks to Sophie and Cassie.

I was informed action would be taken on my case (following full disclosure of facts via email). I had to chase Sophie up on many occasions before being told over a month later that she'd now decided my case was no longer viable. During this time it transpires that absolutely no action had been carried out despite promises that letters would be sent and calls made. These are time sensitive issues and therefore I'm extremely disappointed with this poor level of service. I have now employed the services of an alternative solicitor. Sadly I cannot therefore recommend Ms Donovan at Glover Priest.

Hi Ian
Thank you for your response. Interesting how you are able to reply to my comment within minutes but it’s literally taken weeks for anyone to do anything with regards to my transaction. As per my previous message, my solicitor is totally unable to contact you. So you telling me to contact them is of absolutely no help. I hold your company entirely responsible if this transaction falls through. The property is 47 Chepstow Rise. I suggest you take the case off whoever is currently dealing with it and give it to someone who is able to process and complete the transaction as a matter of urgency. See below the email my solicitor sent you earlier today:


“Dear Cassie

We refer to our numerous previous emails regarding this matter.

We have attempted to speak to both and your colleague Katie Clarke regarding this matter without success.

Each time we telephone we are told that we are going to receive a telephone call back and we don’t get one.

We have advised our client therefore that we can not do anything else in this matter and we understand that he is now putting the property back on the market.

Should your client wish to proceed before a new purchaser is found perhaps you could contact us or the Estate Agents”.

Glover Priest (Stourbridge) are acting for the buyers of a house I'm in the middle of selling. Almost three and a half months into the process and we still haven't completed. It's not even a complicated transaction - there's no chain - just a simple sale to some first-time buyers. My solicitors have tried to contact them daily via email, letter and telephone for weeks. There's always a promise of a callback, but it never materialises. The buyer has also made contact multiple times, all to no avail. My solicitor is now at the point where he physically cant make any further progress and it's looking like I'm going to have to put the house back on the market.

No doubt this message will be greeted with a response like 'you're on the opposite side of the transaction so you don't know the full facts', but I've had good communication with the buyer through my estate agent (who has been brilliant) and he's just as frustrated as I am.

Very bad experience and super slow service.
Solicitor was rude and unprofessional, my case was dealt in a very bad way.
Never again.