I really want you to know how pleased I was with the service I received from Glover Priest when I moved house.
The procedure was complicated (I seem to attract complication) and I contacted five law firms. Some were ridiculously expensive. Some did not know how to do it. One even told me definitively it can’t be done. Some did not even come back to me.
I ended up instructing Glover Priest and my solicitor was Caroline Pain and her team of Jessica Wark, Sue Loftus, Amy Garmson and Elaine Mair. They were all extraordinary competent and easy to deal with but, when we were over halfway through, Caroline told me she was leaving.
Initially, I panicked but I really needn’t have. Within a day, Laura had taken over and, although just back from leave, she was well up to speed and able to answer my interrogation (Sorry!) the next day. I was so impressed. Laura, with Hayley Arnold and Helena Buen-Himio, took the sale to completion,
Points I love about Glover Priest:
• There was always a human to speak to
• They were always Patient and kind. I am diagnosed Autistic and this causes me endless problems dealing with people. I always have to explain what I am and what I mean. Not with Glover Priest. I never had to explain myself with you.
• They are highly competent and if they do not know the answer they find out and get back to me without me having to chase them.
• They always did what they said they would, when they said they would.
• There was not one single surprise when the bill came. I have dealt with solicitors in the past, through business, and learned to be careful before I opened my mouth to ask a question because of the inevitable bill that would follow. That was not the case here. Whenever I asked something additional, they said in advance exactly what that would do to the bill before I committed, and then they kept their word. Extraordinary!
I wholeheartedly heartedly recommend Glover Priest and, even though I hope I will never have to use a solicitor again, If I need to, I know where I will go.
Thank you so much!