Lucy Kingsley -Jones
Awful service
We had the unfortunate experience of using Victoria Smyth for my grandmothers estate. Six years it took to sort out, Victoria was unprofessional, gas lit us and delayed things continuously. It took me emailing the firms director in order to receive a response! We made two complaints to WBW and it still took six years! There were so many excuses and no accountability, steer clear of this lot they are unprofessional.
A representative from WBW Solicitors responded to this review
Thank you for taking the time to leave your review. We are disappointed to hear that you feel you have had a negative experience with us. We are limited in what we can say on a public forum, but we take feedback of this nature seriously and acknowledge that your concerns have already been raised with us directly. Should you wish to contact us further regarding this matter, please contact Mrs Jenny Kemp, Head of Client Care, on 01626 202324 or by email at jennykemp@wbw.co.uk