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Thompsons Solicitors LLP

4.9 | 223 Reviews 223 Reviews | Personal Injury
494 Total Company Reviews info icon Personal Injury | info icon 494 Total Company Reviews Personal Injury | info icon 494 Total Company Reviews

4th Floor, Salt Quay House, 6 North East Quay, Plymouth, Devon, PL4 0HP

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4th Floor, Salt Quay House, 6 North East Quay, Plymouth, Devon, PL4 0HP

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 560179

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Thompsons Solicitors LLP Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 4.8/5
Initial Impressions 4.7/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

Thompsons Solicitors LLP are accredited by

Clinical Negligence accreditation awarded to Thompsons Solicitors LLP
The Law Society accreditation awarded to Thompsons Solicitors LLP
Trading names:
Thompsons Solicitors
J M Parsons And Co

Rankings by area of expertise

The rankings below show the areas of expertise that Thompsons Solicitors LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Thompsons Solicitors LLP Review Scores & Client Satisfaction Overview

4.8
Excellent
95%+
Value for
Money
13% above
national average
95%+
Success
Rate
14% above
national average
95%+
Would
Recommend
15% above
national average
Communication 4.8/5
Initial Impressions 4.7/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

Thompsons Solicitors LLP are accredited by

Clinical Negligence accreditation awarded to Thompsons Solicitors LLP
The Law Society accreditation awarded to Thompsons Solicitors LLP
Trading names:
Thompsons Solicitors
J M Parsons And Co

Rankings by area of expertise

The rankings below show the areas of expertise that Thompsons Solicitors LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Contact & Locations - Thompsons Solicitors LLP

4th Floor, Salt Quay House, 6 North East Quay, Plymouth, Devon, PL4 0HP

Reviews

4.9 /5 223 Reviews
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Rating

Clients say

What clients say about Thompsons Solicitors LLP

The firm specialises in asbestos/mesothelioma, personal injury, employment and regulatory (HCPC) litigation, with strong technical expertise and successful outcomes. Clients value clear communication, responsiveness, empathy, compassion and patience; staff are described as knowledgeable, professional, approachable and supportive, often conducting home visits and explaining processes in plain English. Common frustrations are rare but include one report of a rude conversation about success-fee charges and occasional anxiety when staff changes occur; a few clients initially worried about legal jargon or process clarity before being reassured. Overall feedback balances high competence with warm, empathetic client care.

professional service
compassionate staff
clear communication
prompt responses
knowledgeable solicitors
home visits
successful outcomes
supportive guidance
thorough work
rude conversation

ReviewSolicitors Review List

Profile image of Margot Mason

Margot Mason

Personal Injury

Professional and supportive solicitor for an asbestos claim

Our claim was dealt with by Joseph Dowey of the Newcastle Asbestos Team. I can highly recommend Thompsons solicitors, who professionally and empathetically dealt with an asbestos claim following my husband Bob's diagnosis with mesothelioma in April 2024. We met Joseph, at our home, a number of times throughout the claim. He initially ascertained a detailed working history and sensitively questioned Bob to pull together his recollections of his exposure to asbestos. He instructed a medical expert and went on to organise a discussion between ourselves and a care expert, and later on a Teams meeting to meet the barrister. Joseph was extremely efficient and explained the legal processes clearly, in person and in writing. Above all, Joseph showed compassion and sensitivity to both Bob and myself. He always demonstrated a knowledgeable, personable and approachable manner. Although we were meeting in very difficult circumstances, we both thought very highly of Joseph and always looked forward to meeting with him. Bob sadly died in April 2025, and Joseph continued to work with me until we successfully settled the claim in June 2026, a few days prior to the planned court hearing.

A representative from Thompsons Solicitors LLP responded to this review

Dear Margot, Thank you for taking the time to leave a review. I am pleased that you were happy with the service you received from Joseph throughout what must have been a very difficult time for you and your family. I will pass along your comments to Joseph. Kind regards, Fiona Belgian, Regional Managing Partner, Thompsons Newcastle

0
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Robert Hall

Personal Injury

Invaluable Support

I was severely assaulted when teaching at a Young Offenders' Institution. I had, literally, been knocked for a six...and some. Afterwards, I felt vulnerable and traumatised, hardly in a fit state so seek some sort of compensation for my ordeal. It was only with the extremely meticulous and professional services of Simon Dueck and his team at Thomson's Solicitors that I was, ultimately, able to achieve a successful outcome in my case. Many thanks to all of the team involved.

A representative from Thompsons Solicitors LLP responded to this review

Dear Robert, Thank you for taking the time to leave a review. I am pleased that you were happy with the service you received from Simon. I will pass along your comments. Kind regards, Nolan Mortimer, Regional Managing Partner, Thompsons London & SE

0
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Trish

Personal Injury

Jen Mc Dermott is excellent and a credit to Thompsons!

Jen McDermott is excellent, thorough and tenacious. She worked hard to get a favourable outcome for me and stuck with me as an expert legally and also emotionally because she listens well and cares. I really appreciate everything Jen has done and can't thank her enough. She is a credit to Thompsons!

A representative from Thompsons Solicitors LLP responded to this review

Dear Trish, Thank you for taking the time to leave a review. I am pleased that you are happy with the service you received from Jen. I will pass along your comments. Kind regards, Catherine Horner, Regional Managing Partner, Thompsons NW

0
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anonymous

Mesothelioma claim

On behalf of the widow of Mr George Dowling and myself acting as Executor to George, I wish to extend grateful thanks to Stuart Latham of the Newcastle Asbestos team for his professional approach during the whole process of George’s claim for Mesothelioma. Stuart was compassionate, considerate and showed empathy to George’s family throughout, especially during visits which on occasions proved to be understandably upsetting. Stuart explained each step of the claim process to ensure clarity and understanding ultimately resulting in a successful outcome. Thank you once again Stuart on behalf of the family.

A representative from Thompsons Solicitors LLP responded to this review

Thank you for taking the time to leave a review. I am pleased that you were happy with the service you received from Stuart throughout what must have been a very difficult time for your family. I will pass along your comments. Kind regards, Fiona Belgian, Regional Managing Partner, Thompsons Newcastle

0
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Profile image of Bridget McConachie

Bridget McConachie

Personal Injury

Claim for an accident at work

I suffered a complex triple break to my ankle and Thompsons Solicitors Namely Stacey Cox was on the case from the beginning. Stacey has been a tower of strength and helpful in so many ways keeping me updated at all times and fighting for a fair outcome

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A representative from Thompsons Solicitors LLP responded to this review

Dear Bridget, Thank you for taking the time to leave a review. I have passed along your kind words to Stacey. Kind regards, Becky Hill, Regional Managing Partner, Thompsons Nottingham

0
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Reviews

4.8 /5 494 Reviews
Filter your results
Star rating

Rating

Clients say

What clients say about Thompsons Solicitors LLP

The firm specialises in asbestos/mesothelioma, personal injury, employment and regulatory (HCPC) litigation, with strong technical expertise and successful outcomes. Clients value clear communication, responsiveness, empathy, compassion and patience; staff are described as knowledgeable, professional, approachable and supportive, often conducting home visits and explaining processes in plain English. Common frustrations are rare but include one report of a rude conversation about success-fee charges and occasional anxiety when staff changes occur; a few clients initially worried about legal jargon or process clarity before being reassured. Overall feedback balances high competence with warm, empathetic client care.

professional service
compassionate staff
clear communication
prompt responses
knowledgeable solicitors
home visits
successful outcomes
supportive guidance
thorough work
rude conversation

ReviewSolicitors Review List

Profile image of anonymous

anonymous

Great service and support

Thompsons have been supportive and informative throughout my case. My solicitor, Mrs S. Lake, provided expert advice and guided me through every step of the process with professionalism and care. I always felt well informed and supported, and I’m very grateful for all of her help. Thank you

0
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anonymous

NEU support

I was assigned legal support via my union, the NEU. Rachel McDermott was knowledgeable, supportive and clear throughout, and the case against me was dropped with no further action.

A representative from Thompsons Solicitors LLP responded to this review

Thank you for taking the time to leave a review. I am pleased that you were happy with the service you received from Rachel. I will pass along your comments. Kind regards, Fiona Belgian, Regional Managing Partner, Thompsons Newcastle

0
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Profile image of Sean Nicholls

Sean Nicholls

Traffic commissioner

As an hgv driver faced a possibility of a driving suspension for a bridge strike. Needed constructive advise & representation. This is where Vanetha Armon rose to the challenge with her knowledge and expertise. The response from the traffic commissioner was a warning & for this i strongly recommend to anyone to get professional support.

A representative from Thompsons Solicitors LLP responded to this review

Dear Sean, Thank you for taking the time to leave a review. I will pass along your comments to Vanetha. Kind regards, Nolan Mortimer, Regional Managing Partner, Thompsons London & SE

0
Collected on: ReviewSolicitor collection source logo
Profile image of Margot Mason

Margot Mason

Personal Injury

Professional and supportive solicitor for an asbestos claim

Our claim was dealt with by Joseph Dowey of the Newcastle Asbestos Team. I can highly recommend Thompsons solicitors, who professionally and empathetically dealt with an asbestos claim following my husband Bob's diagnosis with mesothelioma in April 2024. We met Joseph, at our home, a number of times throughout the claim. He initially ascertained a detailed working history and sensitively questioned Bob to pull together his recollections of his exposure to asbestos. He instructed a medical expert and went on to organise a discussion between ourselves and a care expert, and later on a Teams meeting to meet the barrister. Joseph was extremely efficient and explained the legal processes clearly, in person and in writing. Above all, Joseph showed compassion and sensitivity to both Bob and myself. He always demonstrated a knowledgeable, personable and approachable manner. Although we were meeting in very difficult circumstances, we both thought very highly of Joseph and always looked forward to meeting with him. Bob sadly died in April 2025, and Joseph continued to work with me until we successfully settled the claim in June 2026, a few days prior to the planned court hearing.

A representative from Thompsons Solicitors LLP responded to this review

Dear Margot, Thank you for taking the time to leave a review. I am pleased that you were happy with the service you received from Joseph throughout what must have been a very difficult time for you and your family. I will pass along your comments to Joseph. Kind regards, Fiona Belgian, Regional Managing Partner, Thompsons Newcastle

0
Collected on: ReviewSolicitor collection source logo
Profile image of Karl Miller

Karl Miller

Peter Richardson Thompsons Solicitors

Unite union have got a great company of solicitors in Thompsons, they are very helpful and understanding . They keep you up to date with your claim, responding to Emails promptly , giving you sound advise where necessary. A big thank you to Mr Peter Richardson.

A representative from Thompsons Solicitors LLP responded to this review

Dear Karl, Thank you for taking the time to leave a review. I am pleased that you were happy with the service you received from Peter. I will pass along your comments. Kind regards, Fiona Belgian, Regional Managing Partner, Thompsons Newcastle

0
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