WBW Solicitors

Very good dealt with very efficient. I had no worries at all.

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Louise Crockford

An incisive, business like and experienced solicitor, Louise’s attention to our wishes/needs and legal detail, professional knowledge and application was fundamental to a timely and successful conclusion of our sale and purchase.

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Louise Crockford

This lady is very experienced and professional in her management of legal conveyancing matters. She is most approachable and I can recommend her services in complicated conveyancing duties.

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Debbie Hamzij

Professional and accurate. Smooth administration of Estate. Calm and honest, no hidden surprises. Ellis is personable and understanding. Highly recommended.

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Ellis Simpson-Lark

The lack of diligence showed by Tracey Granger WBW Paignton was well below standard she failed to show the necessary care and effort in performing the task for which we had used her services to obtain Probate to settle my late Mothers Estate. Her incompetency and consequences caused a domino effect that cost the estate financially, and to us the emotional and stress was abhorrent, it was so upsetting at a very sad time in our lives. During this period Tracey even writes to us retrospectively telling us she is increasing her hourly rate to £285 + VAT as she is now an Associate with over 8 years experience. Everything was handed to her including hard copies of paperwork to obtain Probate, Tracey went through the paperwork and said all looked very straight forward. From then everything went down hill. Tracey failed to follow instructions when the Probate Office asked for additional information she emailed her response to a wrong email address so we were never going to get Probate thus could not sell assets. Tracey failed to keep us updated it was us that contacted the Probate Office to find why Probate had not been granted it was then we discovered her mistake. The things she said she would do, she did not, getting hold of her was never easy there was so many mistakes and apologies caused by her. We even had the Estate Agent raising concerns about her. We did what the Client Engagement letter said and contacted her to try and come to some resolution this was not successful. We then contacted Jane Couch Client Care as my Mothers Estate spent £1000's all we were offered was £250 off the bill and £250 as a gesture! We asked Jane if she would kindly look at our case again and asked for 20% of the Bill due to the hours and hours we had spent writing letters, and the additional costs to the Estate, we had to pay additional utility costs, interest, and maintenance to name a few things, this was denied. We were told if we remain dissatisfied we need to report to the legal Ombudsman within six months. There is so much more we could write. It took 538 days from the day we handed all the paperwork in to Tracey to the Estate being finalised just shocking. We truly wanted to sort this out amicably with WBW and not go down this route, now we have to spend more of our time writing to the ombudsman. This review reflects our personal experience and we can back everything with factual evidence. We would most certainly not recommend her, had she done her job properly we would not have gone through any of this stress.

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Tracey Granger