Ellisons

It was an informative, clear and useful first meeting and am happy to instruct for further work on the basis of the initial meeting.

Lauren was a pleasure to deal with and explained everything as clearly as possible. It was a little complicated but Lauren made sure we understood all aspects before completing the final versions for my wife and I.

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Lauren Hancock

Emily Turner has been excellent not just through our whole house purchase, but also through the previous purchase which fell through. As first time buyers we haven't really known how things work, and she has patiently led us through the process and kindly answered any questions we have had, no matter how trivial. We were recommended to hire Emily by multiple friends who she had helped with more complicated purchases, and we were very glad we did. She calmly led us through any complications that came up, which greatly reduced the stress as we knew we were in safe hands. She also came back to us very quickly when we asked questions, which helped ease our minds, as well as let us get the things we needed to get done on our end faster. Thank you very much!

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Emily Turner

We were able to prepare our joint Wills assisted by the very knowledgable and friendly personnel who gave us the benefit of good advice and expertise.

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Lauren Hancock

Emily was absolutely excellent. She was rapid at responding and turning around documents, she always kept me informed and the estate agents complimented me on how well she kept them informed too. She would communicate via phone and email dependent on the matter and was always personable and remembered personal details. She executed the house sale to high quality and always met timelines. I would highly recommend her services.

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Emily Turner

Marion Knocker and her team were absolutely Amazing dealing with my sale and purchase. Nothing was too much and always put me at ease when I got a little stressed. Highly recommend. Thank you for everything. 👌🤗

Very unhappy to receive a bill above what was estimated for my case, two weeks after the case was closed. At no point during the process was I notified that the number of hours would be increased from the estimated and I only found out upon receiving the bill. All I can say is that the timekeeping on jobs is either not tracked properly, or this is a way to make a bit of extra money and then point to the small print. I would never have gotten away with whacking my clients with an unexpected bill, having not given them notification at the time that hours spent on the job were going over the original estimate quoted. Very disappointed and upset with the lack of communication, I feel like I’ve been played here and have no choice but to find the money to pay for something I had no idea I was being charged for. Who operates like this?! Edit, in response to Ellison's reply: I am not disputing that the case may have required more time than you originally quoted. I am shocked that I wasn't notified at the time and only found out 2 weeks later when the bill was sent to me. If notified at the time, this could have been agreed and covered by the other party yet now I am out of pocket at the end of a very stressful experience. I've been told by your colleague that this is being looked into further following a phone call.

0 Stars isn't an option. Absolutely dreadful - did not perform the task they were paid to do then ran up billable hours on things I hadn't approved. Funds on account was used up on pointless tasks (that I'd already paid someone else to do) and successfully wasted 6 months on a time sensitive matter. Asked for justification of billing and was told in was in her (Lauren's) notes but were unable/willing to provide anything that would be considered "legally admissible" to support this - I was asked to attend a meeting but the requestee didn't turn up; I was asked to communicate through a specific email address but never received a response, instead their comm's came from a different address that i didn't know about and hadn't approved into my inbox. They are obliged to work in the best interest of the client but I have nothing that supports this. Avoid at all costs. Matter now with the Legal Ombudsman and the Solicitors Regulation Authority.

My brother and I can't thank Shah enough for seeing our late father's probate sale through to completion. He was patient, efficient and always on point, ensuring we were always ahead of the game. No matter how many obstacles our buyers solicitors put in the way, Shah's wealth of experience shone through. Ellisons not only dealt with the sale, but their Private Client team also handled the probate in a very timely and efficient manner. Great service all round.

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Shah Bakar

A thoroughly professional company and immensely experienced.