Jonathan
Sale of business
Excellent professional advise, great attention to detail and a willingness to ensure that all was completed by a very tight deadline.
Solicitors tagged in
this review
Debenhams Ottaway LLP
Start-ups
|
319 Total Company Reviews
Start-ups
|
319 Total Company Reviews
Ivy House, 107 St. Peters Street, St Albans, Hertfordshire, AL1 3EW
Not accepting new clients via ReviewSolicitors
Ivy House, 107 St. Peters Street, St Albans, Hertfordshire, AL1 3EW
Regulated by:
The Solicitors Regulation Authority
Regulator ID: 567621
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Debenhams Ottaway LLP Review Scores & Client Satisfaction Overview
Excellent
Value for
Money
Money
Value for money
2%
above national average
About this score
This rating is based on verified client feedback and compares how this firm’s value for money is perceived against the national average. In legal services, value for money is not about being the cheapest option, but about whether clients feel the service, expertise, and outcome justified the cost. This comparison helps place client experiences in context when choosing a law firm.
Success
Rate
Rate
Satisfied with outcome
9%
above national average
About this score
This rating is based on client feedback and compares how satisfied people were with the result of their legal matter against the national average for similar legal services. While every case is different and outcomes can depend on the law, the facts, and decisions made by courts or tribunals, this comparison is designed to be like for like.
When a firm has a large number of reviews, individual case differences tend to balance out over time. This makes the national average a useful benchmark for understanding how often clients feel the result achieved was fair and appropriate for their situation. Even small differences from the average can therefore reflect a meaningful difference in the overall standard of legal service provided.
Would
Recommend
Recommend
Would recommend to friends and family
14%
above national average
About this score
This score shows how likely clients are to recommend this law firm to friends or family, based on verified reviews and compared with the national average. In legal matters, recommendations are usually based on trust, clarity of advice, and how supported clients felt throughout their case. This comparison helps show how consistently a firm meets those expectations.
Communication
4.7/5
Initial Impressions
4.7/5
Approachability
4.7/5
Documentation Accuracy
4.7/5
Legal Knowledge
4.7/5
Value for money
4.2/5
Accreditations
Debenhams Ottaway LLP are accredited by
Trading names:
•
Debenhams Ottaway
Rankings by area of expertise
The rankings below show the areas of expertise that Debenhams Ottaway LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
Debenhams Ottaway LLP Review Scores & Client Satisfaction Overview
Excellent
Value for
Money
Money
Value for money
9%
above national average
About this score
This rating is based on verified client feedback and compares how this firm’s value for money is perceived against the national average. In legal services, value for money is not about being the cheapest option, but about whether clients feel the service, expertise, and outcome justified the cost. This comparison helps place client experiences in context when choosing a law firm.
9% above
national average
Success
Rate
Rate
Satisfied with outcome
16%
above national average
About this score
This rating is based on client feedback and compares how satisfied people were with the result of their legal matter against the national average for similar legal services. While every case is different and outcomes can depend on the law, the facts, and decisions made by courts or tribunals, this comparison is designed to be like for like.
When a firm has a large number of reviews, individual case differences tend to balance out over time. This makes the national average a useful benchmark for understanding how often clients feel the result achieved was fair and appropriate for their situation. Even small differences from the average can therefore reflect a meaningful difference in the overall standard of legal service provided.
16% above
national average
Would
Recommend
Recommend
Would recommend to friends and family
18%
above national average
About this score
This score shows how likely clients are to recommend this law firm to friends or family, based on verified reviews and compared with the national average. In legal matters, recommendations are usually based on trust, clarity of advice, and how supported clients felt throughout their case. This comparison helps show how consistently a firm meets those expectations.
18% above
national average
Communication
4.9/5
Initial Impressions
4.9/5
Approachability
4.9/5
Documentation Accuracy
4.9/5
Legal Knowledge
4.9/5
Value for money
4.6/5
Accreditations
Debenhams Ottaway LLP are accredited by
Trading names:
•
Debenhams Ottaway
Rankings by area of expertise
The rankings below show the areas of expertise that Debenhams Ottaway LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
Housing & Property
1 / 3
Family Law
1 / 2
Wills, Trusts & Probate
1 / 1
Commercial Property
1 / 3
Inheritance Law
1 / 1
Litigation
1 / 1
Dispute Resolution
1 / 1
Court of Protection and Deputyship
1 / 1
Elder Law
1 / 1
Professional Negligence
1 / 1
Employment
1 / 2
Asset Management
1 / 1
Land Law
1 / 1
Contract Law
1 / 1
Business Law
1 / 1
Company & Commercial
1 / 3
Consumer
1 / 3
Child Law
1 / 1
Debt and Tax Law
1 / 5
Charities
1 / 2
Auction Law
1 / 1
Banking
1 / 1
Company Law
1 / 1
International Business Law
1 / 2
Insurance Law
1 / 5
Pensions Law
1 / 1
Health and Welfare Law
1 / 2
Corporate Law
1 / 1
IT & Intellectual Property
1 / 1
Equity Law
1 / 3
Care Law
1 / 5
Equality Law
1 / 1
Government Investigations
1 / 2
Healthcare Law
1 / 1
Administrative Law
1 / 1
Disability Law
1 / 1
Enforcement Law
1 / 5
Fraud Law
1 / 1
Information Law
1 / 1
Injunctions Law
1 / 1
LGBT Law
1 / 3
Planning Law
1 / 1
Clinical Negligence
1 / 1
Copyright Law
1 / 2
Governance Law
1 / 1
Defamation Law
1 / 1
Discrimination Law
1 / 1
Domestic Violence Law
1 / 1
Intellectual Property Law
1 / 3
Nuisance Law
1 / 1
Social Law
1 / 1
Bribery and Corruption Law
1 / 1
Fire Safety Law
1 / 1
International Enforcement of Judgments
1 / 1
International Law
1 / 1
National Insurance Law
1 / 4
Pharmaceutical Law
1 / 1
Surveillance Law
1 / 1
White Collar Crime
1 / 1
Local
1 / 3
Housing & Property
624 / 4,769
Family Law
410 / 4,221
Wills, Trusts & Probate
446 / 3,761
Commercial Property
313 / 3,667
Inheritance Law
130 / 676
Litigation
135 / 878
Dispute Resolution
339 / 1,801
Court of Protection and Deputyship
125 / 575
Elder Law
75 / 314
Professional Negligence
119 / 1,297
Employment
256 / 3,621
Asset Management
44 / 392
Land Law
192 / 1,321
Contract Law
172 / 1,427
Business Law
84 / 459
Company & Commercial
261 / 4,185
Consumer
221 / 4,416
Child Law
239 / 1,638
Debt and Tax Law
118 / 785
Charities
145 / 770
Auction Law
61 / 286
Banking
130 / 1,031
Company Law
133 / 969
International Business Law
16 / 209
Insurance Law
84 / 663
Pensions Law
68 / 486
Health and Welfare Law
29 / 185
Corporate Law
123 / 842
IT & Intellectual Property
182 / 1,113
Equity Law
107 / 570
Care Law
99 / 532
Equality Law
137 / 1,097
Government Investigations
47 / 417
Healthcare Law
45 / 356
Administrative Law
27 / 209
Disability Law
94 / 602
Enforcement Law
79 / 574
Fraud Law
63 / 514
Information Law
31 / 338
Injunctions Law
125 / 932
LGBT Law
40 / 234
Planning Law
94 / 585
Clinical Negligence
150 / 1,246
Copyright Law
56 / 522
Governance Law
32 / 273
Defamation Law
43 / 261
Discrimination Law
71 / 496
Domestic Violence Law
144 / 897
Intellectual Property Law
80 / 623
Nuisance Law
44 / 235
Social Law
32 / 224
Bribery and Corruption Law
48 / 411
Fire Safety Law
28 / 180
International Enforcement of Judgments
25 / 152
International Law
49 / 377
National Insurance Law
75 / 423
Pharmaceutical Law
7 / 95
Surveillance Law
26 / 164
White Collar Crime
38 / 203
National
277 / 11,165
Contact & Locations - Debenhams Ottaway LLP
Ivy House, 107 St. Peters Street, St Albans, Hertfordshire, AL1 3EW
Reviews
4.6
/5
22 Reviews
Filter your results
Star rating
Rating
Clients say
What clients say about Debenhams Ottaway LLP
The firm is strong in family, employment, property (residential and commercial), wills, probate and trust work, with clear expertise in complex matters and negotiating settlements. Clients value professionalism, clear plain-English explanations, responsiveness, approachability, patience and sensitivity during stressful matters. Frequently praised for efficient, timely service, attention to detail and good communication. Negative remarks are rare but include occasional confusion about who was handling a case and one unresolved mediation that left clients frustrated; one comment criticised an irrelevant survey question as patronising.
professional staff
clear communication
efficient service
knowledgeable advisors
approachable team
supportive handling
timely updates
good value
confusing contact
mediation unresolved
ReviewSolicitors Review List
Ahmed
Housing & Property
Asking for money several month afters end of service
I was about to use their service to buy a house, and had to cancel the process in the middle. And notified them and everything was settled. Only 6 months after I started receiving emails from them to pay outstanding invoice and when asked why, they say because they charged me 450GBP for the environment search that they applied for during the process and later learned it costs more. Which is weird and unacceptable. How come they come they didn't know that before applying for the searches? and how come they assume I am okay to be charged more without telling me before hand? For this alone I wouldn't recommend them as this kinda of behavior feels like scam
Solicitors tagged in
this review
A representative from Debenhams Ottaway LLP responded to this review
Dear Ahmed. Thank you for taking the time to leave your review. I am sorry to hear that your purchase didn’t go ahead. I know how frustrating and disappointing this can be. Providing great client service is very important to the team at Debenhams Ottaway. If you would like to understand why we delayed sending you the invoice for the searches, I would be very happy to explain. Please contact me, Julia Taylor, on 01727 738257.
Richard
Thanks!
Thank you for your assistance in completing the sale of a public company he was the managing director of and majority shareholder]. I appreciate that you weren’t involved from the start...but you are a sure credit to Debenhams Ottaway.
Michael
He is one of the good guys!
Nigel is a highly personable individual with a strong customer focus and commitment to quality service delivery. Nigel manages to combine commercial, result focused action with a friendly and very human interaction.
Solicitors tagged in
this review
Peter
You would expect any solicitor practice to be professional. But being approachable and friendly helps people to relax in an unfamiliar environment.
You would expect any solicitor practice to be professional. But being approachable and friendly helps people to relax in an unfamiliar environment.
Other Reviews
Mark
Employment law
My first ever dealings with legal aspects of life. Professional interaction and resolution after an initial understanding was gained.
Jo Pinchin
Other
Fantastic service received from multiple teams. Tara, Louise and Elton, in particular, were tasked with a very tight timeframe to advise, implement and negotiate contracts for us and they did it professionally and efficiently. Would have no hesitation in recommending your firm to others.
Anonymous
Corporate and commercial
The service we received was prompt, efficient and clearly explained from start to finish.
Anonymous
Litigation and dispute resolution
Excellent services and definitely recommend to friends
Solicitors tagged in
this review
SIR
Corporate and commercial
Andrew has provided sound and reliable advice in all my interactions. The firm deals with all communications in a timely manner, and all members of the team have been efficient and competent.
Solicitors tagged in
this review
Reviews
4.9
/5
319 Reviews
Filter your results
Star rating
Rating
Clients say
What clients say about Debenhams Ottaway LLP
The firm is strong in family, employment, property (residential and commercial), wills, probate and trust work, with clear expertise in complex matters and negotiating settlements. Clients value professionalism, clear plain-English explanations, responsiveness, approachability, patience and sensitivity during stressful matters. Frequently praised for efficient, timely service, attention to detail and good communication. Negative remarks are rare but include occasional confusion about who was handling a case and one unresolved mediation that left clients frustrated; one comment criticised an irrelevant survey question as patronising.
professional staff
clear communication
efficient service
knowledgeable advisors
approachable team
supportive handling
timely updates
good value
confusing contact
mediation unresolved
ReviewSolicitors Review List
Jonathan
Sale of business
Excellent professional advise, great attention to detail and a willingness to ensure that all was completed by a very tight deadline.
Solicitors tagged in
this review
Vhd
Employment
Lack of professionalism, they just after your money
I was a client to Michael Karrigan an employment solicitor at this firm, be very very careful about them as they plot against you to take as much money as they can take from you , a lot of trick a lot of hidden charges and if you question them or refuse to pay what you don’t owe them they send bailiffs at your door , I would avoid this company at any price . Stay away there is lack of client care , morality , integrity, extremely bad
Solicitors tagged in
this review
Jonathan
Great Solicitor
As local Estate Agents down the road at Aitchisons, we are often asked to recommend a good conveyancer. With DB looking after you , you have nothing to worry about. Great service, communication and speed. Keep it up !
Solicitors tagged in
this review
Nicola
Friendly and helpful
Always replied to calls or emails promptly. Friendly and helpful staff.
Sandra
Professional and efficient
My matter was dealt with quickly and efficiently and as well as direct contact with the lawyer, the support staff were equally as professional and efficient
Other Reviews
Anonymous
Buying and selling your home
We have dealt with the firm for our wills, my mother in laws' will and then probate, and now for selling our property in North London. We have always found the service very professional and friendly.
Anonymous
Wills, trusts, inheritance and probate
The staff are very friendly and accommodating, both at Radlett and St. Albans branches, and the service excellent.
Mr snd Mrs B
Wills, trusts, inheritance and probate
Helpful and informative. Overall we are satisfied with the wir done
Anonymous
Buying and selling your home
Very helpful, supportive and timely. Unable to be faulted
Anonymous
Wills, trusts, inheritance and probate
My problem concerning a new will were like an enormous mountain range. The result was an imaginative resolution
Solicitors tagged in
this review
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