Patrick
Worked well
Despite the pandemic the video call worked well and gave TK the opportunity to explain the process of Will making.
Debenhams Ottaway LLP
Joint Wills
|
386 Total Company Reviews
Joint Wills
|
386 Total Company Reviews
Ivy House, 107 St. Peters Street, St Albans, Hertfordshire, AL1 3EW
Not accepting new clients via ReviewSolicitors
Ivy House, 107 St. Peters Street, St Albans, Hertfordshire, AL1 3EW
Regulated by:
The Solicitors Regulation Authority
Regulator ID: 567621
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Debenhams Ottaway LLP Review Scores & Client Satisfaction Overview
Excellent
Value for
Money
Value for money: 90%
Money
Value for money
7%
above national average
About this score
This rating is based on verified client feedback and compares how this firm’s value for money is perceived against the national average. In legal services, value for money is not about being the cheapest option, but about whether clients feel the service, expertise, and outcome justified the cost. This comparison helps place client experiences in context when choosing a law firm.
7% above
national average
Success
Rate
Satisfied with outcome: 95%+
Rate
Satisfied with outcome
18%
above national average
About this score
This rating is based on client feedback and compares how satisfied people were with the result of their legal matter against the national average for similar legal services. While every case is different and outcomes can depend on the law, the facts, and decisions made by courts or tribunals, this comparison is designed to be like for like.
When a firm has a large number of reviews, individual case differences tend to balance out over time. This makes the national average a useful benchmark for understanding how often clients feel the result achieved was fair and appropriate for their situation. Even small differences from the average can therefore reflect a meaningful difference in the overall standard of legal service provided.
18% above
national average
Would
Recommend
Would recommend to friends and family: 95%+
Recommend
Would recommend to friends and family
19%
above national average
About this score
This score shows how likely clients are to recommend this law firm to friends or family, based on verified reviews and compared with the national average. In legal matters, recommendations are usually based on trust, clarity of advice, and how supported clients felt throughout their case. This comparison helps show how consistently a firm meets those expectations.
19% above
national average
Communication
4.9/5
Initial Impressions
4.9/5
Approachability
5.0/5
Documentation Accuracy
4.9/5
Legal Knowledge
4.9/5
Value for money
4.5/5
Accreditations
Debenhams Ottaway LLP are accredited by
Trading names:
•
Debenhams Ottaway
Rankings by area of expertise
The rankings below show the areas of expertise that Debenhams Ottaway LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
Debenhams Ottaway LLP Review Scores & Client Satisfaction Overview
Excellent
Value for
Money
Value for money: 92%
Money
Value for money
9%
above national average
About this score
This rating is based on verified client feedback and compares how this firm’s value for money is perceived against the national average. In legal services, value for money is not about being the cheapest option, but about whether clients feel the service, expertise, and outcome justified the cost. This comparison helps place client experiences in context when choosing a law firm.
9% above
national average
Success
Rate
Satisfied with outcome: 95%+
Rate
Satisfied with outcome
16%
above national average
About this score
This rating is based on client feedback and compares how satisfied people were with the result of their legal matter against the national average for similar legal services. While every case is different and outcomes can depend on the law, the facts, and decisions made by courts or tribunals, this comparison is designed to be like for like.
When a firm has a large number of reviews, individual case differences tend to balance out over time. This makes the national average a useful benchmark for understanding how often clients feel the result achieved was fair and appropriate for their situation. Even small differences from the average can therefore reflect a meaningful difference in the overall standard of legal service provided.
16% above
national average
Would
Recommend
Would recommend to friends and family: 95%+
Recommend
Would recommend to friends and family
18%
above national average
About this score
This score shows how likely clients are to recommend this law firm to friends or family, based on verified reviews and compared with the national average. In legal matters, recommendations are usually based on trust, clarity of advice, and how supported clients felt throughout their case. This comparison helps show how consistently a firm meets those expectations.
18% above
national average
Communication
4.9/5
Initial Impressions
4.9/5
Approachability
4.9/5
Documentation Accuracy
4.9/5
Legal Knowledge
4.9/5
Value for money
4.6/5
Accreditations
Debenhams Ottaway LLP are accredited by
Trading names:
•
Debenhams Ottaway
Rankings by area of expertise
The rankings below show the areas of expertise that Debenhams Ottaway LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
Housing & Property
1 / 3
Wills, Trusts & Probate
1 / 1
Dispute Resolution
1 / 1
Employment
1 / 2
Commercial Property
1 / 16
Family Law
1 / 18
Litigation
1 / 1
Company & Commercial
1 / 21
Court of Protection and Deputyship
1 / 3
Corporate Law
1 / 1
Contract Law
1 / 1
Administrative Law
1 / 1
Asset Management
1 / 8
Auction Law
1 / 2
Banking
1 / 1
Bribery and Corruption Law
1 / 1
Business Law
1 / 1
Care Law
1 / 5
Charities
1 / 2
Child Law
1 / 6
Clinical Negligence
1 / 4
Company Law
1 / 1
Consumer
1 / 20
Copyright Law
1 / 4
Debt and Tax Law
1 / 5
Defamation Law
1 / 1
Disability Law
1 / 3
Discrimination Law
1 / 2
Domestic Violence Law
1 / 4
Elder Law
1 / 1
Enforcement Law
1 / 5
Equality Law
1 / 7
Equity Law
1 / 3
Fire Safety Law
1 / 1
Fraud Law
1 / 3
Governance Law
1 / 1
Government Investigations
1 / 4
Health and Welfare Law
1 / 2
Healthcare Law
1 / 1
IT & Intellectual Property
1 / 1
Information Law
1 / 3
Inheritance Law
1 / 1
Injunctions Law
1 / 1
Insurance Law
1 / 6
Intellectual Property Law
1 / 5
International Business Law
1 / 1
International Enforcement of Judgments
1 / 9
International Law
1 / 1
LGBT Law
1 / 3
Land Law
1 / 1
National Insurance Law
1 / 4
Nuisance Law
1 / 1
Pensions Law
1 / 6
Pharmaceutical Law
1 / 3
Planning Law
1 / 2
Professional Negligence
1 / 8
Social Law
1 / 1
Surveillance Law
1 / 10
White Collar Crime
1 / 1
Local
1 / 25
Housing & Property
546 / 4,698
Wills, Trusts & Probate
398 / 3,713
Dispute Resolution
279 / 1,792
Employment
206 / 3,545
Commercial Property
152 / 3,581
Family Law
381 / 4,157
Litigation
138 / 924
Company & Commercial
153 / 4,048
Court of Protection and Deputyship
115 / 587
Corporate Law
105 / 840
Contract Law
131 / 1,416
Administrative Law
31 / 216
Asset Management
32 / 390
Auction Law
69 / 292
Banking
111 / 1,010
Bribery and Corruption Law
54 / 408
Business Law
97 / 492
Care Law
100 / 535
Charities
125 / 754
Child Law
231 / 1,646
Clinical Negligence
144 / 1,218
Company Law
109 / 959
Consumer
155 / 4,304
Copyright Law
67 / 508
Debt and Tax Law
102 / 775
Defamation Law
50 / 270
Disability Law
88 / 598
Discrimination Law
67 / 495
Domestic Violence Law
111 / 895
Elder Law
79 / 324
Enforcement Law
46 / 563
Equality Law
123 / 1,074
Equity Law
90 / 568
Fire Safety Law
25 / 179
Fraud Law
55 / 514
Governance Law
32 / 267
Government Investigations
39 / 405
Health and Welfare Law
37 / 185
Healthcare Law
54 / 389
IT & Intellectual Property
168 / 1,086
Information Law
28 / 333
Inheritance Law
120 / 698
Injunctions Law
101 / 919
Insurance Law
67 / 639
Intellectual Property Law
65 / 612
International Business Law
12 / 210
International Enforcement of Judgments
17 / 148
International Law
42 / 371
LGBT Law
37 / 233
Land Law
170 / 1,326
National Insurance Law
71 / 412
Nuisance Law
36 / 232
Pensions Law
64 / 482
Pharmaceutical Law
6 / 95
Planning Law
62 / 575
Professional Negligence
71 / 1,278
Social Law
29 / 222
Surveillance Law
32 / 163
White Collar Crime
36 / 209
National
201 / 11,166
Contact & Locations - Debenhams Ottaway LLP
Ivy House, 107 St. Peters Street, St Albans, Hertfordshire, AL1 3EW
Reviews
4.9
/5
76 Reviews
Filter your results
Star rating
Rating
Clients say
What clients say about Debenhams Ottaway LLP
The firm is praised for property sales and purchases, conveyancing, wills, lasting powers of attorney, probate, family matters, employment disputes, commercial property and contentious insolvency, with strong expertise in complex and time sensitive work. Clients value clear communication, prompt responses, practical guidance, patience, kindness, professionalism and a reassuring, supportive manner. Several reviews mention smooth handling, attention to detail and confidence in difficult cases. Negative feedback focuses on delays in some matters, heavy paperwork, high costs, and occasional frustration with legal jargon or procedural complexity, with a few clients feeling some research or system issues slowed progress.
Efficient service
Clear communication
Helpful guidance
Professional approach
Prompt responses
Knowledgeable staff
Supportive team
Sensitive handling
Stressful delays
High fees
ReviewSolicitors Review List
jason
Wills, Trusts & Probate
Great client service
Rachel Hyndman is an excellent lawyer who has recently written Wills for me and my wife. She clearly understands the area of Wills and trusts extremely well and found solutions to some of our more complex issues. But above all she is a delight to work with, down to earth, explaining everything carefully and in plain English.
Solicitors tagged in
this review
Other Reviews
Anonymous
Wills, Trusts & Probate
Other
We were very pleased with the service given by Chris and his colleagues, including Olivia Voaden. Who were very responsive and professional and gave good sound advice. We also used them for preparing wills and Lasting Power of Attorneys' for my wife and myself. We were very pleased with the services provided. We first had contact with Debenhams Ottaway when progressing a legacy I had been given from my uncle and thought that we aught to start sorting out these other matters whilst we were with solicitors. I am very pleased with the service and would have no hesitation recommending your services to friends and family.
Stephen Moss
Wills, trusts, inheritance and probate
Overall, very pleased with the way our wills and power of attorney were processed. Although this has taken 8 months I don't feel this was due in any way to the way it was managed by Ottaways, rather it was the 'system'. Not cheap by any means but we do feel that the service was professional and confident of the quality of the outcomes. Everything was explained in a comprehensive yet understandable manner.
Anonymous
Wills, trusts, inheritance and probate
My husband and I had new wills written, our situation is more complicated than some due to having international assets. The advice we received was timely, and accurate. The lawyer was clear that he did not have international expertise and worked clearly and effectively within his areas of proficiency.
Anonymous
Wills, trusts, inheritance and probate
Reams of paperwork - question if it was all really necessary. Long period of time for a relatively straight forward matter, but appreciate Public Trustees were involved.
Anonymous
Wills, Trusts & Probate
Wills, trusts, inheritance and probate
Debenhams Ottoway provided us with an excellent service, and staff were very pleasant to deal with. Based on our experience I would use them again, and have already recommended them to a friend.
Reviews
4.9
/5
386 Reviews
Filter your results
Star rating
Rating
Clients say
What clients say about Debenhams Ottaway LLP
The firm is praised for property sales and purchases, conveyancing, wills, lasting powers of attorney, probate, family matters, employment disputes, commercial property and contentious insolvency, with strong expertise in complex and time sensitive work. Clients value clear communication, prompt responses, practical guidance, patience, kindness, professionalism and a reassuring, supportive manner. Several reviews mention smooth handling, attention to detail and confidence in difficult cases. Negative feedback focuses on delays in some matters, heavy paperwork, high costs, and occasional frustration with legal jargon or procedural complexity, with a few clients feeling some research or system issues slowed progress.
Efficient service
Clear communication
Helpful guidance
Professional approach
Prompt responses
Knowledgeable staff
Supportive team
Sensitive handling
Stressful delays
High fees
ReviewSolicitors Review List
Jonathan
Sale of business
Excellent professional advise, great attention to detail and a willingness to ensure that all was completed by a very tight deadline.
Solicitors tagged in
this review
Vhd
Employment
Lack of professionalism, they just after your money
I was a client to Michael Karrigan an employment solicitor at this firm, be very very careful about them as they plot against you to take as much money as they can take from you , a lot of trick a lot of hidden charges and if you question them or refuse to pay what you don’t owe them they send bailiffs at your door , I would avoid this company at any price . Stay away there is lack of client care , morality , integrity, extremely bad
Solicitors tagged in
this review
Jonathan
Great Solicitor
As local Estate Agents down the road at Aitchisons, we are often asked to recommend a good conveyancer. With DB looking after you , you have nothing to worry about. Great service, communication and speed. Keep it up !
Solicitors tagged in
this review
Nicola
Friendly and helpful
Always replied to calls or emails promptly. Friendly and helpful staff.
Sandra
Professional and efficient
My matter was dealt with quickly and efficiently and as well as direct contact with the lawyer, the support staff were equally as professional and efficient
Other Reviews
Anonymous
Wills, Trusts & Probate
Other
We were very pleased with the service given by Chris and his colleagues, including Olivia Voaden. Who were very responsive and professional and gave good sound advice. We also used them for preparing wills and Lasting Power of Attorneys' for my wife and myself. We were very pleased with the services provided. We first had contact with Debenhams Ottaway when progressing a legacy I had been given from my uncle and thought that we aught to start sorting out these other matters whilst we were with solicitors. I am very pleased with the service and would have no hesitation recommending your services to friends and family.
Anonymous
Buying and selling your home
First class stress free service in our property sale and purchase.
B W
Corporate and commercial
Andrew and his team were very efficient, working within our tight deadlines. Perfect communication and very good at giving updates along the way.
Anonymous
Corporate and commercial
We have found the people and service excellent. Information is always presented and explained clearly, despite complex enquiries.
Pamela Rudd
Buying and selling your home
Professional service provided by people who know their stuff and don’t mess about. Clear and friendly guidance throughout the whole process of selling the house. We are long-standing customers of Debenham Ottaway and have always received excellent service with people who are a delight to deal with.
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