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Russell & Russell Solicitors LLP

4.8 | 308 Reviews 308 Reviews | Wills, Trusts & Probate
1,889 Total Company Reviews info icon Wills, Trusts & Probate | info icon 1,889 Total Company Reviews Wills, Trusts & Probate | info icon 1,889 Total Company Reviews

Belgrave Terrace, 10 Manchester Road, Bury, Lancashire, BL9 0EB

Accepting new clients

Belgrave Terrace, 10 Manchester Road, Bury, Lancashire, BL9 0EB

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 657320

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Russell & Russell Solicitors LLP Review Scores & Client Satisfaction Overview

4.8
Excellent
94%
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.7/5

Accreditations

Russell & Russell Solicitors LLP are accredited by

Children Law accreditation awarded to Russell & Russell Solicitors LLP
Criminal Litigation accreditation awarded to Russell & Russell Solicitors LLP
Personal Injury accreditation awarded to Russell & Russell Solicitors LLP
Trading names:
Russell & Russell

Description

From our North West base we provide services across England and Wales specialising in residential conveyancing; family matters, such as divorce, finances and children law; wills and probate administration, personal injury & clinical negligence litigation and criminal law. We hold a Legal Aid franchise for Family & Criminal legal aid.

Rankings by area of expertise

The rankings below show the areas of expertise that Russell & Russell Solicitors LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Russell & Russell Solicitors LLP Review Scores & Client Satisfaction Overview

4.7
Excellent
93%
Value for
Money
10% above
national average
93%
Success
Rate
11% above
national average
93%
Would
Recommend
12% above
national average
Communication 4.7/5
Initial Impressions 4.7/5
Approachability 4.7/5
Documentation Accuracy 4.7/5
Legal Knowledge 4.7/5
Value for money 4.6/5

Accreditations

Russell & Russell Solicitors LLP are accredited by

Children Law accreditation awarded to Russell & Russell Solicitors LLP
Criminal Litigation accreditation awarded to Russell & Russell Solicitors LLP
Personal Injury accreditation awarded to Russell & Russell Solicitors LLP
Trading names:
Russell & Russell

Description

From our North West base we provide services across England and Wales specialising in residential conveyancing; family matters, such as divorce, finances and children law; wills and probate administration, personal injury & clinical negligence litigation and criminal law. We hold a Legal Aid franchise for Family & Criminal legal aid.

Rankings by area of expertise

The rankings below show the areas of expertise that Russell & Russell Solicitors LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Meet the team of Russell & Russell Solicitors LLP

Meet the team of Russell & Russell Solicitors LLP

Contact & Locations - Russell & Russell Solicitors LLP

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–17:00
Saturday (Closed)
Sunday (Closed)

Belgrave Terrace, 10 Manchester Road, Bury, Lancashire, BL9 0EB

Reviews

4.8 /5 308 Reviews
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Rating

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Clients say

What clients say about Russell & Russell Solicitors LLP

Clients praise the firm for strong expertise in conveyancing, wills, probate, remortgages and personal injury, with many noting efficient, knowledgeable and effective legal handling. Valued soft skills include clear, compassionate communication, approachability, patience, responsiveness and reliability; clients highlight professionalism, empathy during stressful times, proactive updates and reassuring support throughout transactions. Overall the firm is seen as thorough, efficient and trustworthy, consistently delivering positive outcomes and a calm, client-centred experience.

friendly staff
clear communication
professional service
efficient process
knowledgeable solicitors
helpful guidance
compassionate approach
quick responses
peace of mind
thorough conveyancing

ReviewSolicitors Review List

Profile image of Julie and Chris Nagle

Julie and Chris Nagle

Verified
Housing & Property

Five star service

We recently asked Karen Woods from Russell and Russell to act for us in the sale of our home and in the purchase of our new one . Karen, Eileen and Diane were absolutely brilliant from start to finish - so professional, approachable,responsive and efficient. They were very friendly, quick to respond , reliable and extremely competent . They always answered our questions patiently and clearly , and ensured that the process moved along as smoothly and quickly as possible . We would never use another firm of solicitors, they have acted for us before and were brilliant on that occasion too. We trust them . Thank you Karen, Eileen and Diane, you are the Dream Team!

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Michael

Verified
Wills, Trusts & Probate

Transfer of Mothers estate

During our father's passing our Mother was not on the deeds, then our Mother passed away. Russell and Russell dealt with everything giving us peace of mind.

Solicitors tagged in
this review

from Russell & Russell Solicitors LLP

Dear Michael. Thank you for your kind feedback. We understand this must have been a very difficult time for your family, and we’re pleased that Russell and Russell were able to provide support and peace of mind throughout the process. We really appreciate you taking the time to share your experience.

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Janet

Verified
Wills, Trusts & Probate

Time to make a Will

It was quick and painless. I had checked around and costs were siliar to other firms. This had a good reputation and easy to access for a face to face service. Love the record of Will etc enclosed, very handly to put it all in.

Legal experts tagged in
this review

from Russell & Russell Solicitors LLP

Thank you, Janet, for your feedback. We’re pleased to hear the Will-making process was quick and straightforward.

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Susan

Verified
Wills, Trusts & Probate

Updating Will

A comfortable and helpful service - for updating my Will

Solicitors tagged in
this review

from Russell & Russell Solicitors LLP

Dear Susan, Thank you for your feedback. We’re delighted to hear you found the service comfortable and helpful.

0
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Elaine

Verified
Wills, Trusts & Probate

Proabate

I was satisfied enirely with all asepcts - probate matter

Legal experts tagged in
this review

from Russell & Russell Solicitors LLP

Thank you for your feedback. We’re delighted to hear you were entirely satisfied with all aspects of your probate matter.

0
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Other Reviews

Profile image of Matt Smith

Matt Smith

Matt

Used their wills service, can’t comment on other services. Lack of compassion and communication, wasting several hours of family time during a difficult period.

A representative from Russell & Russell Solicitors LLP responded to this review

Dear Matt We are sorry that you have had a negative experience with Russell and Russell. We are unable to discuss specific details of a case on this platform, to keep our client’s data safe. If you do wish to discuss your experience with us, then please contact our office on 01244 405748 and ask to speak to the Head of Wills and Probate department. Regards, Russell and Russell

0
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Martin

Wills, Trusts & Probate

Martin

We recently worked with Rebecca Chase to update a family will and couldn’t be happier with the experience. The whole process was straightforward, quick, and very flexible, making what could have been a stressful task remarkably easy. Rebecca handled our 93-year-old family member with genuine kindness, patience, and respect, which we truly appreciated. Highly professional and compassionate – we would highly recommend her.

Solicitors tagged in
this review

Russell & Russell Solicitors LLP

Thank you for your kind review, Martin. We’re delighted to hear that Rebecca made the process of updating your family will straightforward and stress-free. Her professionalism, flexibility, and compassionate approach—especially in supporting your family member—are qualities we’re very proud of. We truly appreciate your recommendation and will be sure to pass your feedback on to Rebecca.

0
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Bill

Housing & Property

Bill

5 months to sell an empty house with no chain. Failed to study deeds resulting in last minute request for death certificate of our late father who died years ago. Failed to pass on requests from buyer's solicitor. They even failed to release the funds on completion until we chased them up 6 days later. Failed on every level to do the most basic conveyancing causing us a great deal of unnecessary stress and anxiety during what was already a very difficult time for us. Nice, big, flash state of the art offices though. They should be embarrassed at the quality of service they sold us.

1
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Brent

Wills, Trusts & Probate

Brent

Really caring sympathetic, treating you as a person.

Russell & Russell Solicitors LLP

Thank you, Brent, for your thoughtful feedback. We are pleased to hear that you felt genuinely cared for and treated with sympathy throughout your experience with us. Providing personalized and compassionate service is a priority for us, and we’re glad that we were able to meet your needs.

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Phil

Wills, Trusts & Probate

Phil

Went for will update and was given excellent help and advise. Would recommend.

Russell & Russell Solicitors LLP

Thank you for your positive feedback, Phil! We're glad to hear that you received excellent help and advice during your will update. Your recommendation is greatly appreciated. Best wishes, Russell & Russell Solicitors.

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Reviews

4.7 /5 1889 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Russell & Russell Solicitors LLP

Clients praise the firm for strong expertise in conveyancing, wills, probate, remortgages and personal injury, with many noting efficient, knowledgeable and effective legal handling. Valued soft skills include clear, compassionate communication, approachability, patience, responsiveness and reliability; clients highlight professionalism, empathy during stressful times, proactive updates and reassuring support throughout transactions. Overall the firm is seen as thorough, efficient and trustworthy, consistently delivering positive outcomes and a calm, client-centred experience.

friendly staff
clear communication
professional service
efficient process
knowledgeable solicitors
helpful guidance
compassionate approach
quick responses
peace of mind
thorough conveyancing

ReviewSolicitors Review List

Profile image of Julie and Chris Nagle

Julie and Chris Nagle

Verified
Housing & Property

Five star service

We recently asked Karen Woods from Russell and Russell to act for us in the sale of our home and in the purchase of our new one . Karen, Eileen and Diane were absolutely brilliant from start to finish - so professional, approachable,responsive and efficient. They were very friendly, quick to respond , reliable and extremely competent . They always answered our questions patiently and clearly , and ensured that the process moved along as smoothly and quickly as possible . We would never use another firm of solicitors, they have acted for us before and were brilliant on that occasion too. We trust them . Thank you Karen, Eileen and Diane, you are the Dream Team!

Solicitors tagged in
this review

0
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Alice

Verified

Amazing

Amazing solicitors can’t thank Michelle enough

Legal experts tagged in
this review

0
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Profile image of Michael

Michael

Verified
Wills, Trusts & Probate

Transfer of Mothers estate

During our father's passing our Mother was not on the deeds, then our Mother passed away. Russell and Russell dealt with everything giving us peace of mind.

Solicitors tagged in
this review

from Russell & Russell Solicitors LLP

Dear Michael. Thank you for your kind feedback. We understand this must have been a very difficult time for your family, and we’re pleased that Russell and Russell were able to provide support and peace of mind throughout the process. We really appreciate you taking the time to share your experience.

0
Collected on: ReviewSolicitor collection source logo
Profile image of Amy

Amy

Verified
Personal Injury

Personal injury

Rebecca Hodge is a credit to your firm and an absolute pleasure to deal with. This was the first (and hopefully only!) time I've used a solicitor for a personal injury claim and I was very happy with the outcome. Being new to legal matters some of the letters could be a bit scary as its not something I've had to understand before. Rebecca was brilliant at explaining everything in an honest, friendly and professional manner. I will be recommending the firm to others, especially thanks to Rebecca. I had a couple of solicitors during this case but Rebecca was the standout. I'm very grateful for the hard work of everyone involved in the case. Thank you!

Solicitors tagged in
this review

from Russell & Russell Solicitors LLP

Thank you, Amy, for your feedback. We’re happy to hear that Rebecca Hodge provided clear and professional support throughout your personal injury claim. It’s great to know she took the time to explain everything and helped make the process easier to understand, especially as your first experience with a solicitor in this area. Your kind comments and recommendation are greatly appreciated.

0
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Dan

Housing & Property

First class

I used Russell & Russell to sell my flat and the team were very helpful, efficient and professional. I received numerous updates along the way and could not be happier with the service provided.

Solicitors tagged in
this review

from Russell & Russell Solicitors LLP

Thank you for your feedback. We’re delighted to hear that our team provided a helpful, efficient, and professional service throughout, and that you were kept well updated along the way.

0
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Other Reviews

Profile image of Katie Stanley

Katie Stanley

Katie

Russell and Russell were, without doubt, the most disappointing solicitors I have ever dealt with. I would strongly encourage anyone considering this firm to think carefully before proceeding. The entire process appeared poorly managed, with important tasks repeatedly left until the last minute, resulting in unnecessary stress and delays. There seemed to be little accountability when mistakes were made, and the level of customer service was extremely poor throughout.

A representative from Russell & Russell Solicitors LLP responded to this review

Dear Katie We are sorry that you have had a negative experience with Russell and Russell. We pride ourselves on offering high quality client care and we are sorry if you feel our service has not lived up to this standard. We unable to discuss specific case details on this platform, to keep our client’s data safe. If you would like to discuss your experience with the relevant department head, please contact our reception team on 01244 405748 who will be able to direct your call to the correct person. Regards, Russell and Russell.

0
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Nigel Hurst

Nigel

Straight forward service. Easy to understand

from Russell & Russell Solicitors LLP

Thank you for your feedback! We are pleased to hear that you found our service straightforward and easy to understand.

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Danny Harwood

Danny

If you want to sell your house quickly don't go here 171 days and counting thank you Farim Khan since the 11th of November you have been working on this

A representative from Russell & Russell Solicitors LLP responded to this review

Dear Danny We are sorry that you have had a negative experience with Russell and Russell. We are unable to discuss specific details of a case on this platform, to keep our client’s data safe. If you do wish to discuss your experience with us, then please contact our office on 01244 405748 and ask to speak to the Head of Conveyancing department. Regards, Russell and Russell

0
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Profile image of Grace Scoble

Grace Scoble

Housing & Property

Grace

Our conveyancer Catherine has been amazing through the entire process. Quick responses, explained everything well. Couldn’t ask for any better

Legal experts tagged in
this review

from Russell & Russell Solicitors LLP

Thank you for your kind feedback. We’re delighted to hear Catherine provided such clear guidance and prompt support throughout the process. We’ll be sure to pass on your comments.

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Stephanie Simpson

Housing & Property

Stephanie

Had an absolutely fantastic experience thanks to Zoe Harryman, Claire Holding and Victoria Pearson who handled the purchase of our new property and the sale of our old house. Zoe was a fantastic communicator, responding to us efficiently and effectively. She really came through for us when the solicitors below in the chain were diabolical. Would highly recommend and will be using Russell and Russell again! Thank you so much

Solicitors tagged in
this review

from Russell & Russell Solicitors LLP

Thank you, Stephanie, for your feedback. We are pleased to hear that Zoe, Claire, and Victoria provided excellent communication and support throughout both your sale and purchase.

0
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