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ReviewSolicitors Suitability Check
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Johnson Astills Solicitors Review Scores & Client Satisfaction Overview
This rating is based on verified client feedback and compares how this firm’s value for money is perceived against the national average. In legal services, value for money is not about being the cheapest option, but about whether clients feel the service, expertise, and outcome justified the cost. This comparison helps place client experiences in context when choosing a law firm.
Success Rate
Satisfied with outcome
18%above national average
Johnson Astills Solicitors
100%
National Average
82%
About this score
This rating is based on client feedback and compares how satisfied people were with the result of their legal matter against the national average for similar legal services. While every case is different and outcomes can depend on the law, the facts, and decisions made by courts or tribunals, this comparison is designed to be like for like.
When a firm has a large number of reviews, individual case differences tend to balance out over time. This makes the national average a useful benchmark for understanding how often clients feel the result achieved was fair and appropriate for their situation. Even small differences from the average can therefore reflect a meaningful difference in the overall standard of legal service provided.
Would Recommend
Would recommend to friends and family
19%above national average
Johnson Astills Solicitors
100%
National Average
81%
About this score
This score shows how likely clients are to recommend this law firm to friends or family, based on verified reviews and compared with the national average. In legal matters, recommendations are usually based on trust, clarity of advice, and how supported clients felt throughout their case. This comparison helps show how consistently a firm meets those expectations.
Communication5.0/5
Initial Impressions4.9/5
Approachability5.0/5
Documentation Accuracy5.0/5
Legal Knowledge4.9/5
Value for money4.8/5
Accreditations
Johnson Astills Solicitors are accredited by
Johnson Astills Solicitors are accredited by
Children Law
Solicitors who have our Children Law Accreditation are specialists in dealing with legal issues related to children, such as:
adoption
child protection
arrangements for children following family breakdown
Family Law Advanced
Our Family Law and Family Law Advanced Accreditations are the quality marks for family lawyers. Our accredited family lawyers are experts who can give you legal advice on issues such as:
marriage
separation
divorce
arrangements for children
adoption
They understand that family issues can be personal and sometimes difficult. They’re committed to dealing with each case thoughtfully and sensitively.
Criminal Litigation
If you’ve been charged with a criminal offence, you’ll want the best possible representation. Our Criminal Litigation Accreditation shows that solicitors are committed to treating you fairly and providing a high standard of service in criminal law.
The Law Society
Our vision is to promote, protect and support solicitors, the rule of law and justice in England and Wales. The Law Society is the professional body for solicitors and a place where you can connect, grow and thrive. We're here to support you at every stage of your career, from qualification through to retirement, and to advocate on the issues solicitors have told us matter most.
Lexcel
Law firms that have our Lexcel Accreditation must follow rules and guidelines that help raise standards and promote a high-quality approach to practice management and client care. The Lexcel quality mark gives you peace of mind when choosing a provider of legal services.
The Legal 500 UK
Legal 500 was founded by John Pritchard in 1987 as the original clients’ guide to law firms, the first of its kind. It is now a data-driven, AI-optimised research platform which benchmarks, informs and connects providers and users of legal services in over 100 countries worldwide.
Our research and data are trusted and relied upon by corporate clients globally as an essential part of the process, both of instructing law firms with new mandates, and when reviewing existing mandates or panels.
We exist to empower both buyers and sellers in the international legal marketplace to make better decisions and have improved outcomes for their organisations. This is achieved by leveraging a trusted, comprehensive research process with a unique, vast, proprietary and constantly updated set of client-supplied data, unrivalled in the market.
On the supply side of the legal market, every year Legal 500’s team of over 150 researchers, technologists, data analysts, journalists and content specialists collate and review 60,000+ data-submissions from law firms and conduct interviews with thousands of leading law firm partners. On the demand side, Legal 500 analyses confidential data from 300,000+ commercial law firm clients to benchmark law firms and lawyers by practice area; industry; jurisdiction; as well as by proprietary client satisfaction metrics, NPS®, and other qualitative and quantitative criteria.
Legal 500 is the only source of this depth of global research and data on law firms, lawyers and their clients.
Conveyancing Quality Scheme
Our ConveyancingQuality SchemeAccreditation is the quality mark for legal experts that shows a law firm is highly skilled and trustworthy when it comes to handling property transactions, such as buying or selling homes.
Description
At Johnson Astills, we aim to represent the modern face of legal firms. We are friendly and approachable, but efficient and successful in our work. This has been recognised by a series of awards and nominations to individual solicitors and the law firm as a whole; both locally and nationally.
Our solicitors offer a wide range of services. We believe that you will achieve a better outcome with a dedicated specialist in the relevant area of law. At Johnson Astills, your solicitor will apply expert skills, specialist experience and knowledge to your unique situation to provide the best advice and support.
About this law firm
At Johnson Astills, we aim to represent the modern face of legal firms. We are friendly and approachable, but efficient and successful in our work. This has been recognised by a series of awards and nominations to individual solicitors and the law firm as a whole; both locally and nationally.
Our solicitors offer a wide range of services. We believe that you will achieve a better outcome with a dedicated specialist in the relevant area of law. At Johnson Astills, your solicitor will apply expert skills, specialist experience and knowledge to your unique situation to provide the best advice and support.
Rankings by area of expertise
The rankings below show the areas of expertise that Johnson Astills Solicitors offers to clients. You can
see how good the service offered is in comparison to all other law firms nationally / locally.
This rating is based on verified client feedback and compares how this firm’s value for money is perceived against the national average. In legal services, value for money is not about being the cheapest option, but about whether clients feel the service, expertise, and outcome justified the cost. This comparison helps place client experiences in context when choosing a law firm.
13% above
national average
Success Rate
Satisfied with outcome
15%above national average
Johnson Astills Solicitors
97%
National Average
82%
About this score
This rating is based on client feedback and compares how satisfied people were with the result of their legal matter against the national average for similar legal services. While every case is different and outcomes can depend on the law, the facts, and decisions made by courts or tribunals, this comparison is designed to be like for like.
When a firm has a large number of reviews, individual case differences tend to balance out over time. This makes the national average a useful benchmark for understanding how often clients feel the result achieved was fair and appropriate for their situation. Even small differences from the average can therefore reflect a meaningful difference in the overall standard of legal service provided.
15% above
national average
Would Recommend
Would recommend to friends and family
17%above national average
Johnson Astills Solicitors
98%
National Average
81%
About this score
This score shows how likely clients are to recommend this law firm to friends or family, based on verified reviews and compared with the national average. In legal matters, recommendations are usually based on trust, clarity of advice, and how supported clients felt throughout their case. This comparison helps show how consistently a firm meets those expectations.
17% above
national average
Communication4.9/5
Initial Impressions4.9/5
Approachability4.9/5
Documentation Accuracy4.9/5
Legal Knowledge4.9/5
Value for money4.8/5
Accreditations
Johnson Astills Solicitors are accredited by
Johnson Astills Solicitors are accredited by
Children Law
Solicitors who have our Children Law Accreditation are specialists in dealing with legal issues related to children, such as:
adoption
child protection
arrangements for children following family breakdown
Family Law Advanced
Our Family Law and Family Law Advanced Accreditations are the quality marks for family lawyers. Our accredited family lawyers are experts who can give you legal advice on issues such as:
marriage
separation
divorce
arrangements for children
adoption
They understand that family issues can be personal and sometimes difficult. They’re committed to dealing with each case thoughtfully and sensitively.
Criminal Litigation
If you’ve been charged with a criminal offence, you’ll want the best possible representation. Our Criminal Litigation Accreditation shows that solicitors are committed to treating you fairly and providing a high standard of service in criminal law.
The Law Society
Our vision is to promote, protect and support solicitors, the rule of law and justice in England and Wales. The Law Society is the professional body for solicitors and a place where you can connect, grow and thrive. We're here to support you at every stage of your career, from qualification through to retirement, and to advocate on the issues solicitors have told us matter most.
Lexcel
Law firms that have our Lexcel Accreditation must follow rules and guidelines that help raise standards and promote a high-quality approach to practice management and client care. The Lexcel quality mark gives you peace of mind when choosing a provider of legal services.
The Legal 500 UK
Legal 500 was founded by John Pritchard in 1987 as the original clients’ guide to law firms, the first of its kind. It is now a data-driven, AI-optimised research platform which benchmarks, informs and connects providers and users of legal services in over 100 countries worldwide.
Our research and data are trusted and relied upon by corporate clients globally as an essential part of the process, both of instructing law firms with new mandates, and when reviewing existing mandates or panels.
We exist to empower both buyers and sellers in the international legal marketplace to make better decisions and have improved outcomes for their organisations. This is achieved by leveraging a trusted, comprehensive research process with a unique, vast, proprietary and constantly updated set of client-supplied data, unrivalled in the market.
On the supply side of the legal market, every year Legal 500’s team of over 150 researchers, technologists, data analysts, journalists and content specialists collate and review 60,000+ data-submissions from law firms and conduct interviews with thousands of leading law firm partners. On the demand side, Legal 500 analyses confidential data from 300,000+ commercial law firm clients to benchmark law firms and lawyers by practice area; industry; jurisdiction; as well as by proprietary client satisfaction metrics, NPS®, and other qualitative and quantitative criteria.
Legal 500 is the only source of this depth of global research and data on law firms, lawyers and their clients.
Conveyancing Quality Scheme
Our ConveyancingQuality SchemeAccreditation is the quality mark for legal experts that shows a law firm is highly skilled and trustworthy when it comes to handling property transactions, such as buying or selling homes.
Description
At Johnson Astills, we aim to represent the modern face of legal firms. We are friendly and approachable, but efficient and successful in our work. This has been recognised by a series of awards and nominations to individual solicitors and the law firm as a whole; both locally and nationally.
Our solicitors offer a wide range of services. We believe that you will achieve a better outcome with a dedicated specialist in the relevant area of law. At Johnson Astills, your solicitor will apply expert skills, specialist experience and knowledge to your unique situation to provide the best advice and support.
About this law firm
At Johnson Astills, we aim to represent the modern face of legal firms. We are friendly and approachable, but efficient and successful in our work. This has been recognised by a series of awards and nominations to individual solicitors and the law firm as a whole; both locally and nationally.
Our solicitors offer a wide range of services. We believe that you will achieve a better outcome with a dedicated specialist in the relevant area of law. At Johnson Astills, your solicitor will apply expert skills, specialist experience and knowledge to your unique situation to provide the best advice and support.
Rankings by area of expertise
The rankings below show the areas of expertise that Johnson Astills Solicitors offers to clients. You can
see how good the service offered is in comparison to all other law firms nationally / locally.
The firm specialises across criminal defence, family law, wills, probate, conveyancing and civil disputes, demonstrating deep legal knowledge and successful outcomes. Clients praise clear, practical explanations of options and documents, responsive proactive communication and meticulous attention to detail. Valued soft skills include professionalism, empathy, calm reassurance, approachability and dedication — often going above and beyond with prompt updates and persistent advocacy. Reviewers highlight trustworthiness, compassionate client care in stressful situations and consistent reliable service across offices and matter types.
professional
knowledgeable
responsive
compassionate
clear advice
supportive
dedicated
friendly
attention to detail
efficient
ReviewSolicitors Review List
Anonymous
Verified
This review was submitted by a verified client of Johnson Astills Solicitors.
Crime/ Criminal Defence
Court Representation
I met with Sajeela at the Johnson Astills office and we discussed my case in which she gave me very good advice which helped with my social anxiety somewhat. I told Sajeela how I would want the case to go and she said she would endeavour to do so ...and she did , I got the best possible outcome by far considering all events .Sajeela was polite and courteous in all events and often smiling, I always felt her being onside . I wouldn't hesitate in using Johnson and Astills again and a special thank you to Sajeela in getting me the best possible outcome
Thank you for such a thoughtful review. We were so pleased to have assisted
Anonymous
Verified
This review was submitted by a verified client of Johnson Astills Solicitors.
Family Law
Professional and good communication
I used Johnson Astills for my divorce. Shannan managed to get this completed despite difficulties communicating and getting responses from my ex partner. She kept me updated throughout and was very professional and clear in the next steps.
Thank you for your kind review, it is very much appreciated. Wishing you all the best for the future, and if I can assist further, please do not hesitate to get in touch.
Best regards,
Shannan Hardwick
Anonymous
Verified
This review was submitted by a verified client of Johnson Astills Solicitors.
Exceptional
I cannot recommend this Law firm highly enough. From the very first consultation, the level of professionalism, clarity, and genuine care I experienced was exceptional. Legal matters can often feel overwhelming, but my solicitor took the time to explain every step in a way that was both thorough and reassuring, ensuring I always felt informed and in control.
What truly sets this firm apart is their attention to detail and unwavering commitment to achieving the best possible outcome. Every piece of advice was thoughtful, strategic, and tailored specifically to my situation. Communication was consistently prompt and transparent, which made a significant difference during what could have been a very stressful process.
Beyond their technical expertise, it was their approachability and integrity that stood out most. I never felt like just another case file—they demonstrated a genuine interest in my circumstances and handled everything with both professionalism and empathy.
Thanks to their dedication and skill, the outcome exceeded my expectations. If you are looking for a solicitor who combines deep legal knowledge with outstanding client care, this firm is an excellent choice.
Thank you for such a thoughtful review, it was a pleasure to assist you. We wish you all the best for the future!
Shamel Jeffers
Verified
This review was submitted by a verified client of Johnson Astills Solicitors.
Zahrah review
I first started at a different firm were I wasn’t really guided correctly so I got introduced to johnsillls ever since my first meeting with zahra she’s been so helpful explaining everything to the best she could gave me the right advise & got me the best outcome when it came to court am very thankful for there help and heavily advise anybody that’s going through any sort of trouble to call up johnson&astills & ask for zahra if you want the best outcome.
This review was submitted by a verified client of Johnson Astills Solicitors.
Collaborative divorce proceedings
Emma was my solicitor during my collaborative divorce process, and I can't recommend or thank her highly enough. She provided clear legal and financial advice throughout the entire process and was able to clearly explain all the steps and help us to come to a fair arrangement which took our family's and our individual needs into account, without unnecessary stress or confrontation, to ensure that all the family felt like the arrangements were agreed without conflict. This made the overall divorce cheaper and emotionally less fraught, and Emma provided an excellent and efficient service throughout, with quick responses to all my questions. Highly recommended!
Brilliant solicitors that really will go the extra mile to ensure your best interests are served and they provide sound advice and guidance.
Xandi
Xandi
After using Jonson Astills Soliicitors I can do nothing but praise this firm.
Not only did they achieve the result I was hoping for but the service was exceptional.
There communication and explanations of the case where second to non and the support during the the case was again exceptional.
Many thanks to the team and firm.
For anyone considering using these solicitors I highly recommend them ! ! !
Rebecca
Rebecca
I would highly recommend this Firm of Solicitors. They dealt with my case in a professional and understanding manner and were able to allay my worries at a very difficult time.
I would not hesitate to use this Firm again.
A representative from Johnson Astills Solicitors responded to this review
Hi Rebecca. Many thanks for your positive review of the firm and the handing of your matter. We appreciate you taking the time to leave us a review and wish you all the best for the future.
Rowena
Rowena
Very good solicitor who dealt with query quickly and ecfectively.
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Anne
Anne
I can highly recommend these solicitors, professional, good quality, responsive and good value.
A representative from Johnson Astills Solicitors responded to this review
Dear Anne, thank you for taking the time to leave a five star review. All the best.
Reviews
4.9/5
820 Reviews
Filter your results
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Clients say
What clients say about Johnson Astills Solicitors
The firm specialises across criminal defence, family law, wills, probate, conveyancing and civil disputes, demonstrating deep legal knowledge and successful outcomes. Clients praise clear, practical explanations of options and documents, responsive proactive communication and meticulous attention to detail. Valued soft skills include professionalism, empathy, calm reassurance, approachability and dedication — often going above and beyond with prompt updates and persistent advocacy. Reviewers highlight trustworthiness, compassionate client care in stressful situations and consistent reliable service across offices and matter types.
professional
knowledgeable
responsive
compassionate
clear advice
supportive
dedicated
friendly
attention to detail
efficient
ReviewSolicitors Review List
Julie Border
Excellent professional service
I was impressed when I used this firm before and have continued to be impressed. Kate and Lucy , the trainee assisting, were always professional and courteous. Kate is extremely knowledgeable and talked me through all options and aspects of the process and the documentation with clarity and expertise. I would not hesitate to use this firm again and to recommend Kate to my colleagues and friends.
This review was submitted by a verified client of Johnson Astills Solicitors.
Outstanding support and advice
From the first contact with Johnson Astills and Zahrah Mogra was assigned to the case, we knew we were in very capable hands. Zahrah was very responsive and her professionalism and advice helped me through the interview. The clarity of her advice was excellent and to the point. We appreciated her excellent and proactive communication and her friendly approach in a stressful situation. We wouldnt hesitate to recommend Zahrah and Johnson Astills.
This review was submitted by a verified client of Johnson Astills Solicitors.
Crime/ Criminal Defence
S A Case
Being arrested on an allegation of S A was the most shocking and traumatic experience of my life. In a single moment, everything I had worked for and believed in felt like it had been taken away.
At the police station, I was provided with a duty solicitor and released on pre-charge bail. Over the following months, I attended three bail appointments, yet each time no one was there to see me. Instead, I was simply handed another letter with a new bail date. Whenever I contacted my solicitor for an update, I was repeatedly told not to worry and that someone would call me. No one ever did.
The uncertainty was unbearable. The stress and anxiety became overwhelming, especially as I knew that my witness, whose details I had provided from the very beginning, had still not been properly contacted. After countless phone calls, emails and complaints to the police, I finally received a call from the investigating officer.
It is impossible to describe how that phone call made me feel. I was told that I had been charged and that my solicitor had already been informed by letter. My heart sank. I couldn't believe what I was hearing. I felt completely abandoned, not only by the system but also by the solicitor who was supposed to be representing me.
That same day, after speaking with my family and close friends, I decided I needed a fresh start. I began searching online for a new solicitor. Like anyone else, I read countless reviews, but something kept drawing me to Johnson Astills Solicitors.
Making that phone call was one of the best decisions I have ever made.
From my very first conversation with the team, and especially from my first meeting with Helen, everything changed. For the first time since my arrest, I felt someone genuinely listened to me, believed in me and was prepared to fight for me. Helen's professionalism, honesty and reassurance immediately lifted an enormous weight from my shoulders.
From that moment until the conclusion of my case, I never once felt unsupported. Every question I had was answered, every concern was taken seriously, and I always knew that Helen was doing absolutely everything possible to achieve the best outcome.
One moment that will stay with me forever was when Helen told me she had been working on my case until midnight the night before my hearing. While most people would have been resting, she was still preparing my defence. That level of commitment speaks volumes about the dedication she has to her clients.
Walking into court as a defendant is something I hope no innocent person ever has to experience. It is frightening, confusing and emotionally exhausting. I remember hearing the judge discussing dismissing the case, but I was so overwhelmed that I wasn't even sure what I had heard.
Then I spoke to Helen.
She smiled and said, "It's over. You're going home." Those are words I will never forget for the rest of my life.
Living with a S A allegation hanging over me was devastating. It affected every aspect of my life and caused me more emotional pain than I can put into words. But thanks to Helen and everyone at Johnson Astills Solicitors, I was able to get through the darkest period of my life.
Their professionalism, compassion, dedication and unwavering belief in me made all the difference. They didn't just represent me—they stood beside me when I needed someone the most.
I would like to express my sincere gratitude to Helen and the entire team at Johnson Astills Solicitors for everything they did for me. Thank you for fighting for me, for believing in me, and for helping me get my life back.
I would also like to wish Olivia and all of the trainee solicitors every success in their careers. If they learn from professionals like Helen and the rest of the team, they will have outstanding futures ahead of them.
From the bottom of my heart, thank you.
I am delighted that I was able to persuade the Judge that the case should be thrown out before the trial even started. It was definitely the right result and worth burning the midnight oil for!
I hope you will be able to put this terrible experience behind you and move on now.
BW
Helen & the team
Mcintosh
Crime/ Criminal Defence
Rachel diorio
I was on trail 2day and got a not guilty
I would highly recommend Rachel diorio she is very professional and i wouldn't have any other solicitor but her.
Thank you Rachel diorio for getting me back home to my family.
Michelle
Family Law
Family Court
Sharon was my solicitor for a family court hearing, from beginning to end she and her team (Maddie) were always keeping me informed and helping me with everything. On the day I was reassured and kept safe, Sharon made sure I understood everything and gave me the best advise. I cannot thank you enough for everything.
Dear Michelle
Thank you for your review. It is very much appreciated. May I take this opportunity to wish you and your family all the best in the future. Should you need any further legal advice, assistance and representation, please do not hesitate to get in touch.
Kindest regards
Sharon
Other Reviews
Sam Mitchelson
Sam
Used free wills service, really helpful and sorted quickly and easily
M Khaleeq
A client
Your service is excellent and cooperative Thankx a lot sir god bless you🫶❤️
Jennie
Crime/ Criminal Defence
Jennie
Amazing Company, amazing professional people. Helen,Lucy-Ann and Olivia, dedicating their lives to helping others in their darkest day's.
Johnson Astills is the comfort blanket you need to guide you through situations that seem hopeless.
Make the call, I guarantee you won't be disappointed.
Case outcome was No Further Action 🥳🥳🥳
Emma
Family Law
Emma
I had a very positive experience with this company, My solicitor was Adarsh Patel. He was very supportive the whole way through and very knowledgeable. I can't thank him enough!
Thank you for your kind words and I wish you and your daughter all the best for the future!
Kind Regards,
Adarsh
james
james
My case was handled by Rachel and her team and I have nothing but positive things to say. They were brilliant especially Rachel on the day of my case.
Would definitely recommend
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