Slater And Gordon Uk Limited logo

Slater And Gordon Uk Limited

4.2 | 186 Reviews 186 Reviews | Consumer Problems
24,611 Total Company Reviews info icon Consumer Problems | info icon 24,611 Total Company Reviews Consumer Problems | info icon 24,611 Total Company Reviews

The Plaza, 100 Old Hall Street, Liverpool, Merseyside, L3 9QJ

Accepting new clients

The Plaza, 100 Old Hall Street, Liverpool, Merseyside, L3 9QJ

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 651784

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Slater And Gordon Uk Limited |

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Slater And Gordon Uk Limited Review Scores & Client Satisfaction Overview

4.2
Excellent
85%
Value for
Money
2% above
national average
81%
Success
Rate
81%
Would
Recommend
0% below
national average
Communication 4.2/5
Initial Impressions 4.4/5
Approachability 4.2/5
Documentation Accuracy 4.2/5
Legal Knowledge 4.3/5
Value for money 4.2/5

Accreditations

Slater And Gordon Uk Limited are accredited by

Personal Injury accreditation awarded to Slater And Gordon Uk Limited
Clinical Negligence accreditation awarded to Slater And Gordon Uk Limited
Lexcel - excellence in legal practice management and client care accreditation awarded to Slater And Gordon Uk Limited
Trading names:
Accident Advice Helpline
Fentons (Part Of Slater And Gordon)
Claims Direct
Pannone (Part Of Slater And Gordon)
Compass Costs Solutions
Fast Claim Ppi
Compas Law Solutions
Slater And Gordon Lawyers

Description

Slater and Gordon Lawyers is one of the UK's leading and well-known consumer law firms with offices in a number of locations throughout the country.

Rankings by area of expertise

The rankings below show the areas of expertise that Slater And Gordon Uk Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Slater And Gordon Uk Limited Review Scores & Client Satisfaction Overview

4.4
Excellent
89%
Value for
Money
6% above
national average
89%
Success
Rate
7% above
national average
89%
Would
Recommend
8% above
national average
Communication 4.4/5
Initial Impressions 4.4/5
Approachability 4.4/5
Documentation Accuracy 4.4/5
Legal Knowledge 4.4/5
Value for money 4.4/5

Accreditations

Slater And Gordon Uk Limited are accredited by

Personal Injury accreditation awarded to Slater And Gordon Uk Limited
Clinical Negligence accreditation awarded to Slater And Gordon Uk Limited
Lexcel - excellence in legal practice management and client care accreditation awarded to Slater And Gordon Uk Limited
Trading names:
Accident Advice Helpline
Fentons (Part Of Slater And Gordon)
Claims Direct
Pannone (Part Of Slater And Gordon)
Compass Costs Solutions
Fast Claim Ppi
Compas Law Solutions
Slater And Gordon Lawyers

Description

Slater and Gordon Lawyers is one of the UK's leading and well-known consumer law firms with offices in a number of locations throughout the country.

Rankings by area of expertise

The rankings below show the areas of expertise that Slater And Gordon Uk Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Meet the team of Slater And Gordon Uk Limited

Contact & Locations - Slater And Gordon Uk Limited

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–17:00
Saturday (Closed)
Sunday (Closed)

The Plaza, 100 Old Hall Street, Liverpool, Merseyside, L3 9QJ

Reviews

4.2 /5 186 Reviews
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Clients say

What clients say about Slater And Gordon Uk Limited

Clients praise the firm for strong expertise in personal injury, medical negligence, employment law, clinical negligence and insurance matters, often securing good outcomes and arranging specialist medical care. Reviewers value clear, realistic legal guidance, persistence on complex long-running cases and effective use of experts. Soft skills highlighted include empathy, compassion, responsiveness, patience, clear communication and professionalism; many note teams who listen, reassure clients and provide consistent, supportive case-handling throughout stressful processes.

professional
very supportive
clear communication
responsive
knowledgeable
compassionate
efficient service
kept updated
expert guidance
highly recommended

ReviewSolicitors Review List

Profile image of anonymous

anonymous

Prey on the vulnerable

I signed up after seeing either a Facebook advert or receiving a cold text about PCP/car finance compensation. At the time, I was going through an extremely stressful period in my life involving divorce, housing uncertainty, financial problems, menopause and ongoing personal difficulties. I believed I was only making an initial enquiry for information. I tried to cancel almost immediately afterwards but struggled to even find out who I had signed up with, as I had no clear confirmation initially. I later decided to pursue the finance complaint myself directly with the finance company, only to be told another company was already acting on my behalf. I have requested cancellation several times by phone and email, but I continue to receive correspondence and the matter still does not appear to have been closed. The whole experience has caused unnecessary stress and delays at a time when I was already overwhelmed. I personally felt the process was unclear and difficult to stop once signed up. Their communication is slow to non-existent waiting weeks to reply for an email. Please just stop.

A representative from Slater And Gordon Uk Limited responded to this review

Hi, Thank you for your review. If you have any concerns, please email carfinanceclaims@slatergordon.co.uk who should be able to assist. Kind regards, Lucy Ellams Customer Analyst

0
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Kat

Poor service

Waited 9 months with lack of communication, unnecessary delays and stress to be told they were not going to continue the case.

A representative from Slater And Gordon Uk Limited responded to this review

Hi Kat, Thank you for your review. We are sorry to hear our service did not meet your expectations, it is never our intention to leave one of our valued clients feeling less than satisfied. Although we must assure you we never make the decision to drop a claim lightly, we feel this should have been better communicated to you and we can only apologise for any inconvenience this may have caused. If you feel there is anything further we can assist with, please don't hesitate to contact us. Kind regards Simon Murphy Customer Analyst

1
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Pratik

Personal Injury

Exceptional professional service by Slater and Gordon UK Limited

Very Good service though it took bit of a time but as a great proverb states “Patience is a virtue” Thanks to Crystal Eaton and its team especially Fiona Flynn and Muskaan Singh who were always there and to put all the hard work and get the compensation that I should have very much appreciate it.

Legal experts tagged in
this review

A representative from Slater And Gordon Uk Limited responded to this review

Hi Pratik, Thank you so much for taking the time to leave us a review, we really appreciate it. We are so pleased to hear you found our assistance helpful and we will certainly share your excellent feedback with our colleagues, Crystal, Fiona, and Muskaan. We would like to thank you for placing your trust in Slater and Gordon to handle your claim and we wish you all the very best. Kind regards Simon Murphy Customer Analyst

0
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John

Consumer

Great Result

My original solicitor left the firm and Shuiken took over my case. She has been excellent, just the type of solicitor you want. Listened to my views and gave clear opinions each step of the way. She was always contactable and takes time to answer all my questions. Highly recommended

Legal experts tagged in
this review

A representative from Slater And Gordon Uk Limited responded to this review

Hi John, Thank you so much for your review, the positive feedback means a lot to us. It was our pleasure to provide you with the great support from Shuiken and we will certainly share your kind words with her, as well as her team leader, Stuart, who will ensure she receives the recognition she deserves. We would like to thank you for choosing Slater and Gordon to represent you and please do not hesitate to contact us if you ever require our services in the future. Kind regards Simon Murphy Customer Analyst

0
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Anonymous

Consumer

Holiday injury claim

Professional and sincere, Darren was available to contact directly and he represented my daughter throughout the case.

A representative from Slater And Gordon Uk Limited responded to this review

Hi, Thank you so much for your review. We're so pleased to hear you found Darren's assistance helpful and we will certainly share your kind words with him, as well as his team leader, Stephen, who will ensure he receives the recognition he deserves. We'd like to thank you for choosing Slater & Gordon to handle your claim and please don't hesitate to contact us if you ever require further assistance. Kind regards Simon Murphy Customer Analyst

0
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Other Reviews

Profile image of Sarah H

Sarah H

Sarah

Read the small print. Signed up to see if I was eligible for misconduct car finance a year ago. Aside from a few emails saying it was paused while the court case was ongoing I have had no real service or contact from them. Cancelled today as I no longer wish to pursue the claim and now they are tying to hit me with a £250+VAT legal bill - £300 for a few automated mass emails. Pretty disgusting. Have always preciously used slater and Gordon for family legal advice and will never use them again. Corperate greed at its finest.

A representative from Slater And Gordon Uk Limited responded to this review

Hi Sarah, Thank you for your review. If you have any concerns, please email carfinanceclaims@slatergordon.co.uk who should be able to assist. Kind regards, Lucy Ellams Customer Analyst

0
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Profile image of Louise

Louise

Louise

Slater and Gordon were appointed for us and unfortunately, our experience has been disappointing. Communication was limited, responses were slow and the tone of correspondence felt abrupt with a lack of empathy. We did not feel adequately supported during what was a highly stressful situation.

Hi Louise, We are saddened to see you left us a negative review. If you feel there is anything further you think we could assist you with, please don't hesitate to contact us at CustomerExperience@slatergordon.co.uk and we may be able to resolve any issues. Kind regards Celine Cosgrove Customer Analyst

0
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thommcevoy

thommcevoy

Atrocious services. Firstly, we have now found out that they provided incorrect legal advice on multiple items. Their letters are filled with incorrect grammar and incorrect information, which they then charge you for time to correct if you highlight the items and lastly, which is the most significant issue… despite them knowing the whole situation and being asked on more than one occasion not to do so they shared the new postal address of their client with a former abuser. Not only a massive breach of Data Protection but is also incredibly dangerous given the situation that they where fully aware of… Please avoid this company if you can.

Hi, We are saddened to see you left us a negative review. If you feel there is anything further you think we could assist you with, please don't hesitate to contact us at CustomerExperience@slatergordon.co.uk and we may be able to resolve any issues. Kind regards Lee Jones Customer Analyst

0
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Carole

Carole

I would like to say a big thank you to Mairead Breen for all her help and support throughout my claim ,she kept me very well informed and updated at every opportunity, I am very happy with the outcome and would not hesitate to recommend her to my friends and family thanks again Mairead Breen and slater and gordon lawyers Carole culverhouse

A representative from Slater And Gordon Uk Limited responded to this review

Hi Carole, Thank you so much for your 5* review and for your kind words about our colleague, Mairead. It was our pleasure to provide you with an excellent service and we will share your kind words with her, as well as her team leader, Christopher, who will ensure she receives the recognition she deserves. We would like to thank you for choosing Slater and Gordon to handle your claim and we wish you all the very best in future. Kind regards, Lee Jones Customer Analyst

0
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Paarik

Consumer

Paarik

I can’t thank Darren and Shirley at Slater and Gordon enough for their outstanding support. They fought my corner regarding a serious incident and achieved the best possible outcome for me. Throughout the whole process they were professional, approachable, and kept me constantly updated, which gave me great peace of mind. I truly felt supported every step of the way. Highly recommend their services to anyone in need of reliable legal representation.

A representative from Slater And Gordon Uk Limited responded to this review

Hi Paarik, Thank you so much for your review, the positive feedback means a lot to us. It was our pleasure to provide you with Darren and Shirley's assistance and we will certainly share your kind words with them, along with their team leaders, who will ensure they receive the recognition they deserve. We would like to thank you for placing your trust in Slater and Gordon to handle your claim and we wish you all the very best in future. Kind regards Simon Murphy Customer Analyst

0
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Reviews

4.4 /5 24611 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Slater And Gordon Uk Limited

Clients praise the firm for strong expertise in personal injury, medical negligence, employment law, clinical negligence and insurance matters, often securing good outcomes and arranging specialist medical care. Reviewers value clear, realistic legal guidance, persistence on complex long-running cases and effective use of experts. Soft skills highlighted include empathy, compassion, responsiveness, patience, clear communication and professionalism; many note teams who listen, reassure clients and provide consistent, supportive case-handling throughout stressful processes.

professional
very supportive
clear communication
responsive
knowledgeable
compassionate
efficient service
kept updated
expert guidance
highly recommended

ReviewSolicitors Review List

Profile image of Grant

Grant

Personal Injury

Injury Claim

I highly recommend Shuiken Chan of Slater and Gordon Scotland. Shuiken was professional, knowledgeable, and supportive throughout my case. Communication was clear and timely, and I felt well informed at every stage. Shuiken's dedication and attention to detail resulted in a positive outcome for my case.

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Craig Faskin

Excellent customer support

What can I say!!! Recently my case was dealt with by Shuiken Chan at Slater and Gordon Scotland Ltd. Her tenacity, determination and professionalism was above and beyond throughout the process. Shuiken is an absolute credit to her organisation and I can’t thank her enough. Keep up the great work.

Legal experts tagged in
this review

A representative from Slater And Gordon Uk Limited responded to this review

Hi Craig, Thank you so much for your 5* review and for your kind words about our colleague, Shuiken. It was our pleasure to provide you with an excellent service and we will share your kind words with her as well as her team leader, Stuart, who will ensure she receives the recognition she deserves. We would like to thank you for choosing Slater and Gordon to handle your claim and we wish you all the very best in future. Kind regards, Lucy Ellams Customer Analyst

0
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anonymous

SEND Tribunal Success

I highly recommend Slater and Gordon for anyone navigating the SEND tribunal process. Fighting for your child’s rights is incredibly stressful, but this firm completely ease the burden. Their team take a diligent, no-nonsense approach and pay meticulous attention to detail. They truly go above and beyond to ensure that children receive the vital support they deserve. If you want expert representation and peace of mind during a challenging time, this is without a doubt the firm to choose.

A representative from Slater And Gordon Uk Limited responded to this review

Hi, Thank you so much for your 5* review, we really appreciate it. It was a pleasure to provide you with a helpful service and please don't hesitate to contact us again if you ever require our services in the future. Kind regards, Lucy Ellams Customer Analyst

0
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Profile image of Stephen

Stephen

Clinical Negligence

Quite Excellent Support

We had a very long running and complex medical negligence case which ran in parallel with a lengthy police investigation into the substandard work of a locum surgeon. Yunesh Yeeranah was a tremendous personal support and a highly professional advocate for us through the most difficult period in our lives.

A representative from Slater And Gordon Uk Limited responded to this review

Hi Stephen, Thank you so much for your 5* review and for your kind words about our colleague, Yunesh. It was our pleasure to provide you with an excellent service and we will share your kind words with him as well as his team leader, Ben, who will ensure he receives the recognition he deserves. We would like to thank you for choosing Slater and Gordon to handle your claim and we wish you all the very best in future. Kind regards, Lucy Ellams Customer Analyst

2
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Lewis White

Personal Injury

Great to work with

Slater and Gordon advocated for me well, communicated clearly and regularly, gave good support and advice. Ultimately we were able to settle my claim with probably as good an outcome as I could have expected, thanks to them.

Legal experts tagged in
this review

A representative from Slater And Gordon Uk Limited responded to this review

Hi Lewis, Thank you so much for your 5* review and for your kind words about our colleague, Will. It was our pleasure to provide you with an excellent service and we will share your kind words with him as well as his team leader, Tracey, who will ensure he receives the recognition he deserves. We would like to thank you for choosing Slater and Gordon to handle your claim and we wish you all the very best in future. Kind regards, Lucy Ellams Customer Analyst

0
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Other Reviews

Profile image of Susan Sheehan

Susan Sheehan

Susan

I had the pleasure of having Sinead as my solicitor and cannot recommend her enough, also Aleenah for all their hard work. Amazing members of your team . You are lucky to have them⭐️⭐️⭐️⭐️⭐️

Hi Susan, Thank you so much for your 5* review and for your kind words about our colleagues, Sinead and Allenah. It was our pleasure to provide you with an excellent service and we will share your kind words with them as well as their team leader, Tracey, who will ensure they receive the recognition they deserve. We would like to thank you for choosing Slater and Gordon to handle your claim and we wish you all the very best in future. Kind regards, Lucy Ellams Customer Analyst

0
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Stephen Mactavish

Stephen

I can not find any bad to say about Slater & Gordon they did a great job for especially Andrew Hostler.my solicitor who i would recommend to anyone who needs an injuries lawyer

Hi Stephen, Thank you so much for your 5* review and for your kind words about our colleague, Andrew. It was our pleasure to provide you with an excellent service and we will share your kind words with him as well as his team leader, Richard, who will ensure he receives the recognition he deserves. We would like to thank you for choosing Slater and Gordon to handle your claim and we wish you all the very best in future. Kind regards, Lucy Ellams Customer Analyst

0
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A Tsang

A client

Me and my wife are using Slater + Gordon to make our wills. Ffion handles them very well. We are totally satisfied. A 5-star performance.

Hi, Thank you so much for your 5* review and for your kind words about our colleague, Ffion. It was our pleasure to provide you with an excellent service and we will share your kind words with her as well as her team leader, Rachel, who will ensure she receives the recognition she deserves. We would like to thank you for choosing Slater and Gordon to handle your claim and we wish you all the very best in future. Kind regards, Lucy Ellams Customer Analyst

0
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beth meincken

beth

I’ve been dealing with a personal injury claim for little over 18 months with Slater and Gordon. It has been such a stress free experience dealing with my solicitor, Sahmaira. She has been absolutely amazing and answered every question I had, her knowledge and experience made the outcome of the personal injury claim very successful and I cannot thank her and Slater and Gordon enough.

Hi Beth, Thank you so much for your 5* review and for your kind words about our colleague, Sahmaira. It was our pleasure to provide you with an excellent service and we will share your kind words with her as well as her team leader, John, who will ensure she receives the recognition she deserves. We would like to thank you for choosing Slater and Gordon to handle your claim and we wish you all the very best in future. Kind regards, Lucy Ellams Customer Analyst

0
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Profile image of Joanne Dowden

Joanne Dowden

Joanne

I highly recommend Slater and Gordon for anyone navigating the SEND tribunal process. Fighting for your child’s rights is incredibly stressful, yet this firm completely ease the burden. Their team take a diligent, no-nonsense approach and pay meticulous attention to detail. They truly go above and beyond to ensure that children receive the vital support they deserve. If you want expert representation and peace of mind during a challenging time, this is without a doubt the firm to choose.

Hi Joanne, Thank you so much for your 5* review, we really appreciate it. It was a pleasure to provide you with a helpful service and please don't hesitate to contact us again if you ever require our services in the future. Kind regards, Lucy Ellams Customer Analyst

0
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