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Thompsons

5.0 | 149 Reviews 149 Reviews | Insurance Coverage
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84 Channel Street, Galashiels, scottish borders, TD1 1BD

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84 Channel Street, Galashiels, scottish borders, TD1 1BD

Regulated by:

The Law Society of Scotland

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Thompsons Review Scores & Client Satisfaction Overview

5.0
Excellent
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 5.0/5
Initial Impressions 5.0/5
Approachability 5.0/5
Documentation Accuracy 4.9/5
Legal Knowledge 5.0/5
Value for money 5.0/5

Accreditations

Thompsons are accredited by

Personal Injury accreditation awarded to Thompsons
The Law Society of Scotland accreditation awarded to Thompsons
Trading names:
Thompsons Scotland LLP

Description

The solicitors specialising in accident compensation in our Borders offices in Peebles and Galashiels have a wealth of experience gathered from handling many high value and legally important claims over the decades. Each week we secure more than £1 million in accident compensation for our clients in the Borders and elsewhere across Scotland; we win around nine out of ten cases we take on.

Rankings by area of expertise

The rankings below show the areas of expertise that Thompsons offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Thompsons Review Scores & Client Satisfaction Overview

4.8
Excellent
95%+
Value for
Money
13% above
national average
95%+
Success
Rate
15% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

Thompsons are accredited by

Personal Injury accreditation awarded to Thompsons
The Law Society of Scotland accreditation awarded to Thompsons
Trading names:
Thompsons Scotland LLP

Description

The solicitors specialising in accident compensation in our Borders offices in Peebles and Galashiels have a wealth of experience gathered from handling many high value and legally important claims over the decades. Each week we secure more than £1 million in accident compensation for our clients in the Borders and elsewhere across Scotland; we win around nine out of ten cases we take on.

Rankings by area of expertise

The rankings below show the areas of expertise that Thompsons offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Contact & Locations - Thompsons

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00
Wednesday 09:00–17:00 (Open)
Thursday 09:00–17:00
Friday 09:00–17:00
Saturday (Closed)
Sunday (Closed)

84 Channel Street, Galashiels, scottish borders, TD1 1BD

Reviews

5.0 /5 149 Reviews
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Clients say

What clients say about Thompsons

Clients praise the firm’s expertise in personal injury, wills, power of attorney and compensation claims, noting strong legal knowledge, effective negotiation and successful outcomes. Valued soft skills include clear, timely communication, empathy, patience and reassurance, plus professionalism, responsiveness and plain‑English explanations. Clients emphasise being kept informed, treated with respect and supported through stressful processes, and praise the firm’s thoroughness, honesty and client‑focused approach.

clear communication
kept informed
professional service
compassionate support
expert knowledge
efficient process
helpful staff
reassuring guidance
successful outcomes
friendly manner

ReviewSolicitors Review List

Profile image of Michael mackir

Michael mackir

Verified
Personal Injury

Excellent service and proffeshional treatment

Lorraine made the whole case from start to finish easy to understand , always kept me up to date she took my health issues into consideration and made sure i was not overwhelmed with this experiance and reaching the outcome i was looking for i cannot thank her enough. This now allows me to close this stressfull chapter happy with the outcome thank you once again for making the whole claim easy and straightfoward to the correct outcome for me and my family.thompsons will be my first point of contact if i ever need help in the future

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A representative from Thompsons responded to this review

Thank you for taking the time to leave such thoughtful feedback. We’re delighted to hear that Lorraine was able to guide you through your claim in a way that was clear, supportive and considerate of your individual circumstances. We understand that pursuing a claim can be stressful, particularly when dealing with health issues, so it’s wonderful to know that Lorraine took the time to ensure the process never felt overwhelming and helped you achieve the outcome you were hoping for. Being able to draw a line under a difficult chapter and move forward with peace of mind is incredibly important, and we’re pleased we could help you and your family reach that point. We’ll be sure to pass your kind words on to Lorraine, who will be delighted to receive them. Thank you for your trust in Thompsons. Knowing that we would be your first choice should you ever need legal assistance in the future is a compliment we truly value.

0
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Graham Campbell

Verified
Personal Injury

Compensation claim

Caitlyn was first class in the way she dealt with my claim from the first minute she took it on. It was a privilege to deal with her as nothing was ever a problem to her, an absolute credit to Thompsons.

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A representative from Thompsons responded to this review

Thank you so much for your wonderful feedback. We’re delighted to hear that Caitlyn provided such a first-class service from the moment she took on your claim. It’s particularly rewarding to know that you found her approachable, supportive and committed throughout the process. Going the extra mile for our clients is something we value greatly, and your comments reflect exactly that. We’ll be sure to pass on your kind words to Caitlyn. She will be thrilled to hear that you regarded her as a credit to Thompsons. Thank you for placing your trust in us, and we wish you all the very best for the future.

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anonymous

Personal Injury

Very Professional

I would highly recommend Michael to deal with your claim. He explained all aspects of my claim process very well and kept me very well informed in a timeous manner. Michael kept things very factual and gave me open and honest advice on how to proceed. My expectations were managed very well at all times.

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A representative from Thompsons responded to this review

Thank you for your thoughtful feedback. We’re delighted to hear that Michael provided clear, professional guidance throughout your claim and kept you fully informed at every stage. Managing expectations, providing honest advice and ensuring clients understand the process are all important parts of the service we strive to deliver, so it’s wonderful to know that this was your experience. Michael will be pleased to hear that his straightforward and factual approach helped you feel confident in the decisions made along the way. Thank you for your recommendation and for choosing Thompsons. We wish you all the very best for the future.

0
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simon clack

Verified
Personal Injury

Great support and clear advice throughout my claim

I’d like to thank Alix and Thompsons for handling my claim. I was kept informed throughout and given clear, straightforward advice at every stage. The process was explained well, and I always knew where I stood. I’m happy with the outcome and appreciate their help in reaching a fair settlement.

Legal experts tagged in
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A representative from Thompsons responded to this review

Thank you for your kind feedback. We’re delighted to hear that Alix provided clear advice and kept you informed throughout every stage of your claim. We understand how important it is for clients to know where they stand, so it’s great to know that the process was explained clearly and that you felt supported from start to finish. We’re also pleased that you were happy with the outcome and the settlement achieved. We’ll be sure to pass on your kind words to Alix. Thank you for choosing Thompsons, and if you ever need any assistance in the future, we’re here to help.

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Anonymous

Verified
Personal Injury

Motor car claim

Very good company to deal with very efficient

Legal experts tagged in
this review

A representative from Thompsons responded to this review

Thank you for your kind feedback! We’re delighted to hear that you found our team efficient and easy to deal with throughout your motor car claim. Providing a smooth and professional service is always our goal, so it’s great to know this was your experience. Thank you for choosing Thompsons, and if you ever need any assistance in the future, we’re here to help.

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Reviews

4.8 /5 2410 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Thompsons

Clients praise the firm’s expertise in personal injury, wills, power of attorney and compensation claims, noting strong legal knowledge, effective negotiation and successful outcomes. Valued soft skills include clear, timely communication, empathy, patience and reassurance, plus professionalism, responsiveness and plain‑English explanations. Clients emphasise being kept informed, treated with respect and supported through stressful processes, and praise the firm’s thoroughness, honesty and client‑focused approach.

clear communication
kept informed
professional service
compassionate support
expert knowledge
efficient process
helpful staff
reassuring guidance
successful outcomes
friendly manner

ReviewSolicitors Review List

Profile image of Tracy Byrne

Tracy Byrne

Verified

Excellent

I have had an excellent experience with Anne Marie. My experience has been seamless and they have been informative at all times keeping me upto date with all information

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Sheila Bayne

Verified
Personal Injury

Excellent & Professional service through out.

Anne-Marie never failed to keep me updated on everything that was being done and dealt with, made me feel confident that the end result is what we aimed for.

Legal experts tagged in
this review

A representative from Thompsons responded to this review

Thank you for your kind feedback. We’re delighted to hear that Anne-Marie provided such a professional service throughout your claim. Keeping clients fully informed and ensuring they feel confident in the process is incredibly important, so it’s wonderful to know that Anne-Marie’s communication and support helped reassure you every step of the way. We’re also pleased that the outcome met the goals you were working towards together. We’ll be sure to pass on your kind words to Anne-Marie. Thank you for choosing Thompsons, and we wish you all the very best for the future.

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Sinead McMillan

Verified
Personal Injury

Great from start to finish

Anne Marie Harbison was amazing from start to finish. She kept me updated every step of the way, provided professional advice, and took the time to explain everything clearly. Her support and guidance throughout the entire process were greatly appreciated. I would highly recommend Anne Marie to anyone looking for excellent service and expertise. Thank you for everything you’ve done for me.

Legal experts tagged in
this review

A representative from Thompsons responded to this review

Thank you for your wonderful feedback. We’re delighted to hear that Anne Marie provided such excellent support throughout your claim. Keeping clients informed, providing clear advice and taking the time to explain every stage of the process are qualities that Anne Marie is known for, so it’s fantastic to hear that her guidance made such a positive difference to your experience. Your recommendation means a great deal, and we’ll be sure to pass on your kind words to Anne Marie. Thank you for placing your trust in Thompsons, and we wish you all the very best for the future.

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Lyndsey Marshall

Verified
Personal Injury

Empathy & Compassion

We used Thompson's to help my son receive compensation after being left partially sighted due to an injury at work. I chose Thompson's really just down to their name as it was my maiden name and I'm so glad I did. From the first initial call with Caitlyn to the last I can highly recommend anyone to call Thompson's if you are needing advice on similar incidents. Caitlyn was very empathetic & compassionate towards my son and the circumstances surrounding his injury and was confident that she would be able to help us achieve the correct outcome. We were kept fully informed throughout the whole process and all questions were respected and answered fully. Today we received the amazing news that my sons case went in his favour and he is due to receive a nice sum of compensation for what has happened to him. This wouldn't have been possible without Caitlyn and Thompson's hard work and dedication. We really can't thank you enough for what you have done.

Legal experts tagged in
this review

A representative from Thompsons responded to this review

Thank you so much for taking the time to share your experience. We are truly sorry to hear about the life-changing injury your son suffered, we’re delighted that Caitlyn was able to provide the support, guidance and representation needed to achieve a successful outcome. Your comments about Caitlyn’s empathy, compassion and dedication mean a great deal. We understand how difficult and emotional these circumstances can be, and it’s so important that clients and their families feel supported, informed and listened to throughout the process. We’re pleased that Caitlyn was able to secure the compensation your son deserved and help bring some closure following such a challenging time. We’ll be sure to pass on your wonderful feedback to her, as she will be incredibly touched by your kind words. On behalf of everyone at Thompsons, thank you for placing your trust in us. We wish your son and your family all the very best for the future.

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Profile image of Michael mackir

Michael mackir

Verified
Personal Injury

Excellent service and proffeshional treatment

Lorraine made the whole case from start to finish easy to understand , always kept me up to date she took my health issues into consideration and made sure i was not overwhelmed with this experiance and reaching the outcome i was looking for i cannot thank her enough. This now allows me to close this stressfull chapter happy with the outcome thank you once again for making the whole claim easy and straightfoward to the correct outcome for me and my family.thompsons will be my first point of contact if i ever need help in the future

Legal experts tagged in
this review

A representative from Thompsons responded to this review

Thank you for taking the time to leave such thoughtful feedback. We’re delighted to hear that Lorraine was able to guide you through your claim in a way that was clear, supportive and considerate of your individual circumstances. We understand that pursuing a claim can be stressful, particularly when dealing with health issues, so it’s wonderful to know that Lorraine took the time to ensure the process never felt overwhelming and helped you achieve the outcome you were hoping for. Being able to draw a line under a difficult chapter and move forward with peace of mind is incredibly important, and we’re pleased we could help you and your family reach that point. We’ll be sure to pass your kind words on to Lorraine, who will be delighted to receive them. Thank you for your trust in Thompsons. Knowing that we would be your first choice should you ever need legal assistance in the future is a compliment we truly value.

0
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Other Reviews

Profile image of Scott Campbell

Scott Campbell

Personal Injury

Scott

Nathelie was always courteous and respectful throughout the process, I was informed and kept up to date , No issues at all

Legal experts tagged in
this review

A representative from Thompsons responded to this review

Thank you for your kind feedback! We’re delighted to hear that Nathalie provided a courteous and respectful service throughout your claim. Keeping our clients informed and up to date is very important to us, so it’s great to know you felt supported every step of the way. We’ll be sure to pass on your comments. Thank you for taking the time to share your experience.

0
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Jessie Murray

Personal Injury

Jessie

Everyone was helpful especially Nathalie Axelsson. She kept me up to date with what was happening in my case and was always available if I had any questions. It was thanks to her that my case got settled.

Legal experts tagged in
this review

A representative from Thompsons responded to this review

Thank you for your kind feedback. We’re delighted to hear that you had a positive experience with our team and that Nathalie provided such excellent support throughout your claim. Keeping clients informed and being available to answer questions is something we take great pride in, so it’s wonderful to know that Nathalie’s communication and dedication helped you feel supported every step of the way. We’re also pleased that she was able to help bring your case to a successful conclusion. We’ll be sure to pass on your kind words to Nathalie. Thank you for choosing Thompsons, and if you ever need any assistance in the future, we’re here to help.

0
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Profile image of Elizabeth O'Donnell

Elizabeth O'Donnell

Personal Injury

Elizabeth

Perfect service great communication throughout

A representative from Thompsons responded to this review

We’re delighted to hear that you received perfect service and great communication throughout your claim. Providing a smooth and supportive experience is very important to us. If you ever need any assistance in the future, we’re here to help.

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Lisa M

Personal Injury

Lisa

If you are looking to pursue a personal injury claim then this is the firm for you, throughout my case i was kept constantly up to date with what was happening and I really appreciate the hard work put in by all involved to get me the compensation I deserved. Thank you

A representative from Thompsons responded to this review

Thank you so much for your kind recommendation! We’re delighted to hear that you felt well informed and supported throughout your claim. Keeping our clients up to date and working hard to achieve the best possible outcome is always our priority, so it’s great to know this made a difference to your experience. We truly appreciate your feedback and your thanks—if you ever need any assistance in the future, we’re here to help.

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Profile image of Aneta

Aneta

Personal Injury

Aneta

I highly recommend it! I am incredibly impressed with the service I received. From start to finish, my experience was exceptional. The professionalism, attention to detail, and genuine care demonstrated by the team involved made a huge impression on me. Every question I had was answered promptly, and I felt supported throughout the entire process. It was a very positive experience; I cannot praise your services enough!

A representative from Thompsons responded to this review

Thank you so much, Aneta, for your wonderful feedback. We’re delighted to hear that you had such a positive experience with our team. Providing clear communication, support and care throughout the process is incredibly important to us, so it means a lot to know this made a difference for you. We truly appreciate your recommendation and are glad we were able to help. Regards Thompsons Solicitors Scotland.

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