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Cancellation rights cover the ability to end a consumer contract within a cooling-off period and obtain a refund where goods are faulty or services are not provided as agreed. This spans distance and online purchases, doorstep sales, and certain home or family arrangements. A solicitor practising this area helps clients assess eligibility, draft and serve cancellation notices, and press for refunds or redress under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. They also advise on remedies if a trader refuses to comply and coordinate with banks or credit card providers where needed.
The key protections are time-limited rights to cancel and obtain a refund, and the consequence of non-performance by a trader. A solicitor’s role includes drafting formal notices, liaising with the trader, and guiding the client through the process of claiming refunds, replacements or termination of the contract. If disputes escalate, they can help prepare evidence and pursue remedies through the appropriate channels, such as the small claims track.
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Tagged solicitor Lauren Grey
I can't fault how Blacks handled my product switch, making it a seamless transition. Lauren, in particular, was very helpful with explaining the process and ensuring everything was completed correctly.
Review left by Caroline
