anonymous
Slow, unsympathetic, unprofessional
Parker Bullen dealt with the estate of my stepfather after an unexpected passing and honestly made the whole grieving process ten times worse. Despite the fact that my mother’s livelihood and finances were basically on hold because of the death, they were incredibly slow, we often had to remind them of the tasks they needed to do (and were paying them SO much to do, yet they couldn’t even remember them all) and they had little care of our distressing situation. We would have to correct them about information that they already had, chase them often, and frankly, I was appalled the whole time at the lack of care they seemed to have for our situation. Would never recommend anyone use them for dealing with estates.
A representative from Parker Bullen LLP responded to this review
Hello, We are sorry to read that someone may have had such an experience with us; we pride ourselves on our service level. We take all feedback seriously. We are unable to identify the matter being referred to from this anonymous review. Client confidentiality prevents us from discussing individual matters publicly. We would welcome the opportunity to understand your concerns and invite you to contact us directly so that we can investigate the matter and, where appropriate, resolve the issues. Our complaints procedure is detailed on our website, or our reception colleagues can pass you to the appropriate team. Best wishes, Parker Bullen LLP
