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Thompsons

5.0 | 834 Reviews 834 Reviews | Personal Injury
2,567 Total Company Reviews info icon Personal Injury | info icon 2,567 Total Company Reviews Personal Injury | info icon 2,567 Total Company Reviews

11 Albert Square,, Meadowside,, Dundee,, Dundee, Angus, DD1 1DD

Accepting new clients

11 Albert Square,, Meadowside,, Dundee,, Dundee, Angus, DD1 1DD

Regulated by:

The Law Society of Scotland

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Thompsons Review Scores & Client Satisfaction Overview

5.0
Excellent
95%+
Value for
Money
Value for money: 95%+
95%+
Success
Rate
Satisfied with outcome: 95%+
18% above
national average
95%+
Would
Recommend
Would recommend to friends and family: 95%+
19% above
national average
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.9/5

Accreditations

Thompsons are accredited by

Personal Injury accreditation awarded to Thompsons
The Law Society of Scotland accreditation awarded to Thompsons
Trading names:
• Thompsons Scotland LLP

Description

Thompsons' solicitors are on hand to help the victims of third-party accidents make personal injury claims in Dundee. Our service is proven to deliver results. We win more than 90% of the cases we take on and each week secure around £1 million in accident compensation for our clients. We are a Scotland-wide firm, but work for Dundee and Tayside claimants from our personal injury office on Whitehall Crescent in Dundee's city centre, close to St Mary's church. If you live in Dundee, North East Fife, Angus, Perth, Kinross or somewhere else near to Dundee, we can help you pursue your legal right to compensation.

Rankings by area of expertise

The rankings below show the areas of expertise that Thompsons offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Thompsons Review Scores & Client Satisfaction Overview

4.8
Excellent
95%+
Value for
Money
Value for money: 95%+
13% above
national average
95%+
Success
Rate
Satisfied with outcome: 95%+
15% above
national average
95%+
Would
Recommend
Would recommend to friends and family: 95%+
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

Thompsons are accredited by

Personal Injury accreditation awarded to Thompsons
The Law Society of Scotland accreditation awarded to Thompsons
Trading names:
• Thompsons Scotland LLP

Description

Thompsons' solicitors are on hand to help the victims of third-party accidents make personal injury claims in Dundee. Our service is proven to deliver results. We win more than 90% of the cases we take on and each week secure around £1 million in accident compensation for our clients. We are a Scotland-wide firm, but work for Dundee and Tayside claimants from our personal injury office on Whitehall Crescent in Dundee's city centre, close to St Mary's church. If you live in Dundee, North East Fife, Angus, Perth, Kinross or somewhere else near to Dundee, we can help you pursue your legal right to compensation.

Rankings by area of expertise

The rankings below show the areas of expertise that Thompsons offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Pinned Reviews

Profile image of Robert Swinney

Robert Swinney

Verified
Personal Injury

First and hopefully last experience on an injury claim

From my initial contact with Thompsons through to the satisfactory outcome of my claim I have been nothing but impressed by the clarity and professionalism of Jennifer and the team.

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Fiona

Verified
Consumer

Delighted

I approached Jen following a recommendation by a friend. Throughout the process of my cosmetic claim, she has been knowledgeable, approachable, realistic, and is clearly an expert in her field. She kept me updated with any news, and was tenacious in dealing with the cosmetic company

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Meet the team of Thompsons

Meet the team of Thompsons

Contact & Locations - Thompsons

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–17:00 (Open)
Saturday (Closed)
Sunday (Closed)

11 Albert Square,, Meadowside,, Dundee,, Dundee, Angus, DD1 1DD

Reviews

5.0 /5 834 Reviews
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Rating

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Clients say

What clients say about Thompsons

Clients praise the firm for specialist expertise in personal injury, workplace and road traffic claims, wills, estates, power of attorney and civil litigation, achieving clear, favourable outcomes often on a no‑win, no‑fee basis. Reviews highlight knowledgeable, efficient and professional handling, thorough case management and strong results. Valued soft skills include clear communication, responsiveness, compassion, patience, approachability, reassurance and plain‑language explanations that make stressful processes straightforward and supportive.

Kept me updated
Very professional
Excellent communication
Approachable and friendly
Compassionate and supportive
Efficient and prompt
Knowledgeable and helpful
Clear explanations
Great outcome
Highly recommend

ReviewSolicitors Review List

Profile image of Mark  Bennett

Mark Bennett

Verified
Personal Injury

Long running compensation claim

Had a very professinal experience with Thompsons.especially with Nathalie.Axelsson Thank you Nathalie for being helpful,professional,considerate and friendly throughout the whole process of a 5 year claim,which i'm glad to say ended recently with a positive outcome :) I would certainly reccomend Thompsons Solicitors !

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Paul Alexander

Verified
Personal Injury

First class service , real professionals

Really glad I reached out and contacted Thomsons dealing with them was really easy there knowledge and guidance was brilliant , they kept me updated and informed every step of the way .

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Lorna Stemp

Personal Injury

Accident at work

Thank you to Caroline Brown the solicitor that looked after my claim for a fall at work. After a phone call to Thompsons detailing what happened I was taken on and assigned a solicitor. It’s quite a long process collating all the paperwork from doctors, hospitals and physios but this was all handled by Thompsons. I was kept up to date and told what was happening with the case along the way. It’s been 2 years since my accident and the case has now concluded. I am happy with the outcome and grateful to Caroline and Thompsons for all their help

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A representative from Thompsons responded to this review

Thank you, Lorna, for taking the time to share your experience. We’re pleased to hear that Caroline and the team kept you informed and supported throughout your claim, helping to take the stress out of the process as much as possible. We understand that these cases can take time, so it’s great to know you were happy with the outcome and the service you received. We’ll be sure to pass your kind words on to Caroline. Thank you for choosing Thompsons, and we wish you all the best for the future.

0
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Alastair Scott

Personal Injury

Professional and a pleasure

I recently had an accident at work claim which was going nowhere quickly for just over two and a half years. Then Claire came on to the case and took the bull by the horns so to speak. From the outset she acted directly and professionally and honestly which I liked. And when the time came to settle I had gained so much trust in Claire I received a little more than expected. Believe me it was a pleasure I can only say thanks.

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A representative from Thompsons responded to this review

Thank you, Alastair, for your fantastic review. We’re delighted to hear that Claire made such a positive difference to your experience and helped bring your case to a successful conclusion. Building trust through honest, direct communication and professional support is so important to us, and we’re pleased this was reflected throughout your time with Claire. We’ll be sure to pass on your kind words to her. Thank you for choosing Thompsons, and we wish you all the best for the future.

0
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Mary McFadden

Verified
Insurance Law

Assistance with Accident

I was kept up to date with process which included appointment with GP. Their assessment and assessment from Dental professional. My accident was traumatic but I was given copies of reports which helped make me feel included in every step.

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A representative from Thompsons responded to this review

Thank you, Mary, for taking the time to share your experience. We’re sorry to hear about the traumatic accident you experienced, but we’re pleased to know you felt informed and included throughout the process. Keeping our clients updated and ensuring they feel supported at every stage is very important to us. We appreciate your trust in Thompsons and wish you all the best for the future.

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Other Reviews

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Elaine Bell

Personal Injury

Elaine

I am very grateful to Josh for his support in my Personal Injury Claim. His communication was prompt and professional, and I felt supported in addressing any questions or concerns I had. He handled my claim with great detail, and I was delighted with the result. I would happily recommend Josh to my friends and family.

Legal experts tagged in
this review

A representative from Thompsons responded to this review

Thank you, Elaine, for your lovely review. We’re delighted to hear that Josh provided such prompt, professional support and that you felt well looked after throughout your claim. It’s wonderful to know you were happy with the outcome and felt confident in the service you received. We’ll be sure to pass your kind feedback on to Josh. Thank you for recommending Thompsons to others, and we wish you all the best for the future.

0
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John Wimpenny

Personal Injury

John

Claire was incredibly professional throughout the whole process. She was calm, reassuring and always made us feel at ease. She took time to explain everything clearly and made us feel supported from start to finish. We are very grateful for all her help and would highly recommend Claire and Thompsons to anyone needing legal support. Gillian and John

Legal experts tagged in
this review

A representative from Thompsons responded to this review

Thank you, Gillian and John, for your wonderful review. We’re so pleased to hear that Claire made you feel comfortable, reassured and supported throughout the process. Providing clear guidance and compassionate support is incredibly important to us, and it’s lovely to know Claire made such a positive difference to your experience. We’ll be sure to share your kind words with her. Thank you for recommending Claire and Thompsons.

0
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Wendy Stanfield

Personal Injury

Wendy

From start to finish Ann Marie was exceptional . I was always kept up to date always took time to listen , every update she got i got right away guided me through this very long process .Ann Marie you are just amazing .Thank you .

Legal experts tagged in
this review

Thank you for taking the time to leave such wonderful feedback. We're delighted to hear that Anne Marie provided exceptional support throughout what was clearly a long process. Being kept informed can make such a difference, so it's fantastic to know that she shared updates promptly, took the time to listen and guided you through every stage. Your words will mean a great deal to Anne Marie, and we'll make sure they're passed on to her. Thank you for placing your trust in Thompsons Solicitors Scotland. We wish you all the very best for the future.

0
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Robert kennedy

Personal Injury

Robert

Very professional, kind and explained every detail perfectly. Went above and beyond to make sure everything went smoothly for the perfect outcome

Thank you, Robert, for taking the time to leave us such a wonderful review. We're delighted to hear that you found our service professional, kind and easy to understand. Taking the time to explain every stage of the process and going the extra mile for our clients is something we pride ourselves on, so it's fantastic to know this helped you achieve the outcome you were hoping for. Thank you for placing your trust in Thompsons Solicitors Scotland. We truly appreciate your feedback and wish you all the very best for the future.

0
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Mark Devaney

Personal Injury

Mark

Very efficient, friendly and I will definitely be using their services in the future.

Thank you, Mark, for your kind feedback. We’re delighted to hear that you found our service efficient and friendly. There’s no greater compliment than knowing you would choose to use our services again in the future. Your support means a great deal to us, and we truly appreciate you taking the time to leave a review. Thank you for choosing Thompsons, and we look forward to assisting you again should you ever need us. We wish you all the very best.

0
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Reviews

4.8 /5 2567 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Thompsons

Clients praise the firm for specialist expertise in personal injury, workplace and road traffic claims, wills, estates, power of attorney and civil litigation, achieving clear, favourable outcomes often on a no‑win, no‑fee basis. Reviews highlight knowledgeable, efficient and professional handling, thorough case management and strong results. Valued soft skills include clear communication, responsiveness, compassion, patience, approachability, reassurance and plain‑language explanations that make stressful processes straightforward and supportive.

Kept me updated
Very professional
Excellent communication
Approachable and friendly
Compassionate and supportive
Efficient and prompt
Knowledgeable and helpful
Clear explanations
Great outcome
Highly recommend

ReviewSolicitors Review List

Profile image of Mark  Bennett

Mark Bennett

Verified
Personal Injury

Long running compensation claim

Had a very professinal experience with Thompsons.especially with Nathalie.Axelsson Thank you Nathalie for being helpful,professional,considerate and friendly throughout the whole process of a 5 year claim,which i'm glad to say ended recently with a positive outcome :) I would certainly reccomend Thompsons Solicitors !

Legal experts tagged in
this review

0
Collected on: ReviewSolicitor collection source logo
Profile image of Paul Alexander

Paul Alexander

Verified
Personal Injury

First class service , real professionals

Really glad I reached out and contacted Thomsons dealing with them was really easy there knowledge and guidance was brilliant , they kept me updated and informed every step of the way .

Legal experts tagged in
this review

0
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Patricia Russell

Verified

Claim

Caitlyn was very approachable kept me up to date with the progress of my claim. Advice was excellent.

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this review

0
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Jane and Leo Ralston

Verified

Thank you

We were very glad we had Nicola and team to help us in our quest for answers.They guided us through the process to allow us to understand ,What was possible and what wasn't.Although the outcome wasn't what we expected. Nicola went on and beyond to get the best outcome that was possible for us .We thank everyone who was involved .We had a emotional and heart wrenching time going through the process and are very gratefull for the compassion that was shown towards us.Thanks once again and wish everyone the best for the future .Jane&Leo

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Anonymous

Verified

Good service, would recommend

I was kept updated throughout the case and Thompsons did their very best to get me the best outcome.

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this review

0
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Other Reviews

Profile image of Billy Caldwell

Billy Caldwell

Billy

Very easy and professional from start to finish

Thank you for your fantastic feedback. We’re delighted to hear that you received a professional service throughout your claim. Thank you for choosing Thompsons Solicitors Scotland. We really appreciate you taking the time to leave us a review.

0
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barbara begbie

barbara

First class service all round.

Thank you for your fantastic feedback. We’re delighted to hear that you received a first class service. Thank you for choosing Thompsons Solicitors Scotland. We really appreciate you taking the time to leave us a review.

0
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Profile image of Elaine Bell

Elaine Bell

Personal Injury

Elaine

I am very grateful to Josh for his support in my Personal Injury Claim. His communication was prompt and professional, and I felt supported in addressing any questions or concerns I had. He handled my claim with great detail, and I was delighted with the result. I would happily recommend Josh to my friends and family.

Legal experts tagged in
this review

A representative from Thompsons responded to this review

Thank you, Elaine, for your lovely review. We’re delighted to hear that Josh provided such prompt, professional support and that you felt well looked after throughout your claim. It’s wonderful to know you were happy with the outcome and felt confident in the service you received. We’ll be sure to pass your kind feedback on to Josh. Thank you for recommending Thompsons to others, and we wish you all the best for the future.

0
Collected on: Google collection source logo
Profile image of John Wimpenny

John Wimpenny

Personal Injury

John

Claire was incredibly professional throughout the whole process. She was calm, reassuring and always made us feel at ease. She took time to explain everything clearly and made us feel supported from start to finish. We are very grateful for all her help and would highly recommend Claire and Thompsons to anyone needing legal support. Gillian and John

Legal experts tagged in
this review

A representative from Thompsons responded to this review

Thank you, Gillian and John, for your wonderful review. We’re so pleased to hear that Claire made you feel comfortable, reassured and supported throughout the process. Providing clear guidance and compassionate support is incredibly important to us, and it’s lovely to know Claire made such a positive difference to your experience. We’ll be sure to share your kind words with her. Thank you for recommending Claire and Thompsons.

0
Collected on: Google collection source logo
Profile image of Wendy Stanfield

Wendy Stanfield

Personal Injury

Wendy

From start to finish Ann Marie was exceptional . I was always kept up to date always took time to listen , every update she got i got right away guided me through this very long process .Ann Marie you are just amazing .Thank you .

Legal experts tagged in
this review

Thank you for taking the time to leave such wonderful feedback. We're delighted to hear that Anne Marie provided exceptional support throughout what was clearly a long process. Being kept informed can make such a difference, so it's fantastic to know that she shared updates promptly, took the time to listen and guided you through every stage. Your words will mean a great deal to Anne Marie, and we'll make sure they're passed on to her. Thank you for placing your trust in Thompsons Solicitors Scotland. We wish you all the very best for the future.

0
Collected on: Google collection source logo

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