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Battens Solicitors Limited

4.8 | 855 Reviews 855 Reviews | Professional Negligence
855 Total Company Reviews Professional Negligence | 855 Total Company Reviews Professional Negligence | 855 Total Company Reviews

First Floor, 7 Gay Street, Bath, Avon, BA1 2PH

Accepting new clients

First Floor, 7 Gay Street, Bath, Avon, BA1 2PH

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 633068

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Battens Solicitors Limited |
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Battens Solicitors Limited Review Scores & Client Satisfaction Overview

4.8
Excellent
20%
Value for
Money
No data
Success
Rate
No data
Would
Recommend
Communication 1.0/5
Initial Impressions 4.5/5
Approachability 2.5/5
Documentation Accuracy 1.5/5
Legal Knowledge 4.0/5
Value for money 1.0/5

Accreditations

Battens Solicitors Limited are accredited by

Children Law accreditation awarded to Battens Solicitors Limited
Family Mediation accreditation awarded to Battens Solicitors Limited
Family Law accreditation awarded to Battens Solicitors Limited

Description

At Battens, we understand everyone faces unique challenges, whether protecting family, interests, or business assets. We take the time to listen and guide you through life's milestones with wisdom and collaboration. Our clients rely on our renowned legal expertise, fresh thinking, and clear, jargon-free advice. Proud of our award-winning firm, we uphold 300 years of hard work, commitment, and timeless values in a complex, modern world.

Rankings by area of expertise

The rankings below show the areas of expertise that Battens Solicitors Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Battens Solicitors Limited Review Scores & Client Satisfaction Overview

4.8
Excellent
94%
Value for
Money
11% above
national average
95%
Success
Rate
13% above
national average
95%
Would
Recommend
14% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.7/5

Accreditations

Battens Solicitors Limited are accredited by

Children Law accreditation awarded to Battens Solicitors Limited
Family Mediation accreditation awarded to Battens Solicitors Limited
Family Law accreditation awarded to Battens Solicitors Limited

Description

At Battens, we understand everyone faces unique challenges, whether protecting family, interests, or business assets. We take the time to listen and guide you through life's milestones with wisdom and collaboration. Our clients rely on our renowned legal expertise, fresh thinking, and clear, jargon-free advice. Proud of our award-winning firm, we uphold 300 years of hard work, commitment, and timeless values in a complex, modern world.

Rankings by area of expertise

The rankings below show the areas of expertise that Battens Solicitors Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Pinned Reviews

Profile image of John

John

Commercial Property

Sale of Company and Properties

"Great service from Katherine Gilmore and Patrick Mears on the sale of my company and associated properties. Prompt, approachable and practical advice and good at demystifying the various complexities which occur."

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GDFS Ltd

Verified
Company & Commercial

Great Company

"I had the pleasure of having Brian look after my case. He was extremely professional and had a very good understanding of what the requirements we had. He came back to me in a timely fashion and was able to put our minds at ease. I would fully recommend Battens Solicitors and Brian."

Solicitors tagged in
this review

Meet the team of Battens Solicitors Limited

Meet the team of Battens Solicitors Limited

Contact & Locations - Battens Solicitors Limited

Opening hours

Monday 09:00–17:00 (Open)
Tuesday 09:00–17:00
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–17:00
Saturday (Closed)
Sunday (Closed)

First Floor, 7 Gay Street, Bath, Avon, BA1 2PH

Reviews

4.8 /5 855 Reviews
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Clients say

What clients say about Battens Solicitors Limited

The firm specialises in conveyancing, wills, probate, family and civil litigation, offering clear legal expertise across property transactions, estate planning and disputed claims. Clients praise prompt, professional and efficient handling, strong communication, practical problem‑solving and reliable case management. Valued soft skills include calmness under pressure, compassion, approachability, patience and clarity in explanations, plus a supportive, pragmatic and client‑focused manner that reassures and keeps matters moving.

Calm under pressure
Clear communication
Prompt responses
Professional service
Friendly staff
Efficient handling
Compassionate support
Helpful guidance
Knowledgeable advice
Reliable conveyancing

ReviewSolicitors Review List

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Iain,

Verified

Unfortunately it was a constant battle to get what we needed

Unfortunately, we felt we received very little value for the money spent. I put considerable time into setting out our case clearly and factually, point by point, in an effort to save time and costs and to ensure accuracy. However, this work was changed and errors were introduced. Correcting these issues became an ongoing and frustrating process, as we repeatedly had to ensure the facts were accurate. We did question the billing and received a small discount, but overall we were unhappy with the cost compared to what was ultimately produced, and I genuinely feel the outcome would have been the same had I responded myself.

A representative from Battens Solicitors Limited responded to this review

Thank you for your further feedback. As you have indicated, we did consider your complaints and agreed a small discount was appropriate having reviewed your concerns. We take all expressions of dissatisfaction seriously and we are sorry that you remain nonetheless unhappy with the service provided.

0
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Mark

Very slow response times, and double billing

Whilst I found them knowledgeable enough, they have double billed quite often. Including billing me for chasing them (which was credited when challenged), I also had to frequently chase several times to simply get a reply

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A representative from Battens Solicitors Limited responded to this review

We are very sorry to hear about your experience. We pride ourselves on our high levels of customer care and satisfaction. We take all complaints seriously and have a rigorous complaints procedure to resolve any issues that our clients may have. If you have not already done so, please contact our Complaints Officer, Katherine Gilmour, at Battens Solicitors, Mansion House, Princes Street, BA20 1EP or email katherine.gilmour @battens.co.uk who will be happy to consider this matter with you.

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Reviews

4.8 /5 855 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Battens Solicitors Limited

The firm specialises in conveyancing, wills, probate, family and civil litigation, offering clear legal expertise across property transactions, estate planning and disputed claims. Clients praise prompt, professional and efficient handling, strong communication, practical problem‑solving and reliable case management. Valued soft skills include calmness under pressure, compassion, approachability, patience and clarity in explanations, plus a supportive, pragmatic and client‑focused manner that reassures and keeps matters moving.

Calm under pressure
Clear communication
Prompt responses
Professional service
Friendly staff
Efficient handling
Compassionate support
Helpful guidance
Knowledgeable advice
Reliable conveyancing

ReviewSolicitors Review List

Profile image of Nicholas Blanchard

Nicholas Blanchard

Verified
Housing & Property

House Sale

Michelle was great, very friendly and explained the process thoroughly.

Legal experts tagged in
this review

A representative from Battens Solicitors Limited responded to this review

Thank you for your review and positive comments about Michelle from our Residential Conveyancing team based in our Wareham office. If we can be of further assistance, please don't hesitate to contact us. Kind Regards, Battens Solicitors

0
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Roger Lucas

Housing & Property

A first class service.

A very efficient & professional service was provided by Naomi & Hannah during the sale of a bungalow that formed part of an estate I was the executor for. All queries were dealt with promptly and I was kept fully informed of progress throughout the sale process. I would have no hesitation in using them again or recommending them to others.

Legal experts tagged in
this review

A representative from Battens Solicitors Limited responded to this review

Thank you for your review and positive comments about Naomi and Hannah from our Residential Conveyancing team based in our Yeovil office. If we can be of further assistance, please don't hesitate to contact us. Kind Regards, Battens Solicitors

0
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Paul Phelps

Verified
Wills, Trusts & Probate

My Will.

I was given every assistance to make a will which confirmed my wishes.

Solicitors tagged in
this review

A representative from Battens Solicitors Limited responded to this review

Thank you for your review and positive comments about our Wills, Trusts, Probate and Estate Administration team based in our Bath office. If we can be of further assistance, please don't hesitate to contact us. Kind Regards, Battens Solicitors

0
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Philip Tester

Verified
Wills, Trusts & Probate

Simple Mirror Will

Required simple mirror wills and selected Battens based on previous experience, reputation and geographic proximity. The initial meeting was straightforward with everything explained. and clarified when requested. The draft wills were presented in good time and the final signing was also straightforward. In summary, a simple transactions with no issues at all.

A representative from Battens Solicitors Limited responded to this review

Thank you for your review and positive comments about our Wills, Trusts, Probate and Estate Administration team based in our Sherborne office. If we can be of further assistance, please don't hesitate to contact us. Kind Regards, Battens Solicitors

0
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Solly Benaim

Verified
Commercial Property

Sale of property Portfolio in 2019

Battens through Robert Wright and his team were attentive professional ,efficient and diligent. Thank you.

A representative from Battens Solicitors Limited responded to this review

Thank you for your review and positive comments about Robert from our Commercial Property team based in our Yeovil office. If we can be of further assistance, please don't hesitate to contact us. Kind Regards, Battens Solicitors

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Other Reviews

Profile image of Mark Hill

Mark Hill

Mark

I had an excellent experience working with Samantha Pattle on both the sale of my property and my onward purchase. Throughout what became a complex and at times challenging transaction, Samantha was consistently calm, clear and highly professional. Her communication was always prompt and straightforward, and she had a very steady, pragmatic approach which gave me a lot of confidence at key moments. What stood out most was her ability to remain composed under pressure and keep matters moving when things became uncertain. She provided sound, sensible advice throughout and ensured that everything progressed as smoothly as possible, ultimately getting both transactions exchanged successfully. I wouldn’t hesitate to recommend Samantha to anyone looking for a reliable and capable solicitor, and I’m very grateful for her support.

Thank you for your review and positive comments about Samantha from our Residential Conveyancing team based in our Sherborne office. If we can be of further assistance, please don't hesitate to contact us. Kind Regards, Battens Solicitors

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chaou 99i

chaou

Hello, Thank you for the excellent legal services you provide. I own BristolLawOffice .com, a memorable, exact-match domain that could be a valuable addition to your firm's brand. Owning the matching .com can strengthen your online presence, enhance credibility, and help capture visitors who naturally type the .com version. If you're interested, I'd be happy to discuss it. Best regards, Chaouki Professional Domainer

Thank you for your review of our Bath office. Kind regards, Battens Solicitors

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Dawn Tiso

Family Law

Dawn

EMILY Davis outstanding solicitor with compassion professionalism and accuracy thank you .Dawn Tiso

Thank you for your review and positive comments about Emily from our Family team based in our Yeovil office. If we can be of further assistance, please don't hesitate to contact us. Kind Regards, Battens Solicitors

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Anthony Dakin

Notary

Anthony

Needed a document signing witnessed at short notice and Battens were happy to help and fitted me in quickly. Thank you!

Thank you for your review and positive comments about our Wareham office. If we can be of further assistance, please don't hesitate to contact us. Kind Regards, Battens Solicitors

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Prano Bailey-Bond

Prano

Jason and the Battens team have been brilliant during our recent house purchase. Jason is really personable and was always on the other end of the phone if we had any questions. The whole process was really smooth and communication was great. We would 100% recommend them and use them again.

Thank you for your review and positive comments about Jason from our Residential Conveyancing team based in our Sherborne office. If we can be of further assistance, please don't hesitate to contact us. Kind Regards, Battens Solicitors

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