Jane Weston
Personal injury claim
Paige Watson was first class helping me through this process after a car accident that was not my fault. She was professional and kept me informed throughout the process in a language I could understand..thank you
Harper Macleod LLP
Personal Injury
|
990 Total Company Reviews
Personal Injury
|
990 Total Company Reviews
Naver House, Naver Road, Thurso, Caithness, KW14 7QA
Accepting new clients
Naver House, Naver Road, Thurso, Caithness, KW14 7QA
Regulated by:
The Law Society of Scotland
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Harper Macleod LLP Review Scores & Client Satisfaction Overview
Excellent
Value for
Money
Money
Value for money
14%
above national average
About this score
This rating is based on verified client feedback and compares how this firm’s value for money is perceived against the national average. In legal services, value for money is not about being the cheapest option, but about whether clients feel the service, expertise, and outcome justified the cost. This comparison helps place client experiences in context when choosing a law firm.
Success
Rate
Rate
Satisfied with outcome
17%
above national average
About this score
This rating is based on client feedback and compares how satisfied people were with the result of their legal matter against the national average for similar legal services. While every case is different and outcomes can depend on the law, the facts, and decisions made by courts or tribunals, this comparison is designed to be like for like.
When a firm has a large number of reviews, individual case differences tend to balance out over time. This makes the national average a useful benchmark for understanding how often clients feel the result achieved was fair and appropriate for their situation. Even small differences from the average can therefore reflect a meaningful difference in the overall standard of legal service provided.
Would
Recommend
Recommend
Would recommend to friends and family
18%
above national average
About this score
This score shows how likely clients are to recommend this law firm to friends or family, based on verified reviews and compared with the national average. In legal matters, recommendations are usually based on trust, clarity of advice, and how supported clients felt throughout their case. This comparison helps show how consistently a firm meets those expectations.
Communication
4.9/5
Initial Impressions
4.9/5
Approachability
4.9/5
Documentation Accuracy
4.9/5
Legal Knowledge
4.9/5
Value for money
4.9/5
Accreditations
Harper Macleod LLP are accredited by
Description
Harper Macleod is a leading independent Scottish law firm with offices in Glasgow, Edinburgh, Inverness, Lerwick and Thurso, offering a full range of commercial and personal legal services across Scotland, the UK and further afield. At Harper Macleod, it's all about you, not us. We put your needs at the heart of everything we do. We believe that your success determines our success and because no two clients are the same to us, we'll work harder than anyone else to understand your needs and objectives. You need problem solvers and advisers, not just lawyers.
Rankings by area of expertise
The rankings below show the areas of expertise that Harper Macleod LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
Harper Macleod LLP Review Scores & Client Satisfaction Overview
Excellent
Value for
Money
Money
Value for money
12%
above national average
About this score
This rating is based on verified client feedback and compares how this firm’s value for money is perceived against the national average. In legal services, value for money is not about being the cheapest option, but about whether clients feel the service, expertise, and outcome justified the cost. This comparison helps place client experiences in context when choosing a law firm.
12% above
national average
Success
Rate
Rate
Satisfied with outcome
13%
above national average
About this score
This rating is based on client feedback and compares how satisfied people were with the result of their legal matter against the national average for similar legal services. While every case is different and outcomes can depend on the law, the facts, and decisions made by courts or tribunals, this comparison is designed to be like for like.
When a firm has a large number of reviews, individual case differences tend to balance out over time. This makes the national average a useful benchmark for understanding how often clients feel the result achieved was fair and appropriate for their situation. Even small differences from the average can therefore reflect a meaningful difference in the overall standard of legal service provided.
13% above
national average
Would
Recommend
Recommend
Would recommend to friends and family
15%
above national average
About this score
This score shows how likely clients are to recommend this law firm to friends or family, based on verified reviews and compared with the national average. In legal matters, recommendations are usually based on trust, clarity of advice, and how supported clients felt throughout their case. This comparison helps show how consistently a firm meets those expectations.
15% above
national average
Communication
4.8/5
Initial Impressions
4.8/5
Approachability
4.8/5
Documentation Accuracy
4.8/5
Legal Knowledge
4.8/5
Value for money
4.8/5
Accreditations
Harper Macleod LLP are accredited by
Description
Harper Macleod is a leading independent Scottish law firm with offices in Glasgow, Edinburgh, Inverness, Lerwick and Thurso, offering a full range of commercial and personal legal services across Scotland, the UK and further afield. At Harper Macleod, it's all about you, not us. We put your needs at the heart of everything we do. We believe that your success determines our success and because no two clients are the same to us, we'll work harder than anyone else to understand your needs and objectives. You need problem solvers and advisers, not just lawyers.
Rankings by area of expertise
The rankings below show the areas of expertise that Harper Macleod LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
Housing & Property
1 / 6
Personal Injury
1 / 9
Commercial Property
1 / 5
Wills, Trusts & Probate
1 / 4
Family Law
1 / 3
Land Law
1 / 15
Employment
1 / 27
Insurance Law
1 / 10
Dispute Resolution
1 / 2
Immigration
1 / 21
Company & Commercial
1 / 2
Immigration Law
1 / 22
Money & Tax
1 / 67
Banking
1 / 17
Consumer
1 / 14
Human rights
1 / 13
Litigation
1 / 5
Agriculture
1 / 13
Appeals Law
1 / 5
Banking and Financial Law
1 / 17
Bribery and Corruption Law
1 / 9
Charities
1 / 1
Child Law
1 / 13
Clinical Negligence
1 / 2
Commercial Law
1 / 4
Company Law
1 / 12
Compliance Law
1 / 7
Construction
1 / 45
Contract Law
1 / 17
Copyright Law
1 / 5
Corporate Law
1 / 13
Cybersecurity and Data Protection Law
1 / 1
Debt and Tax Law
1 / 10
Disability Law
1 / 6
Discrimination Law
1 / 3
Energy & Transport
1 / 37
Energy Law
1 / 11
Enforcement Law
1 / 10
Engineering Law
1 / 10
Environmental Law
1 / 12
Equality Law
1 / 8
Financial Crime Law
1 / 6
Franchise Law
1 / 8
Fraud Law
1 / 6
Gambling Law
1 / 2
Governance Law
1 / 18
Government Contracts Law
1 / 16
Health and Safety Law
1 / 9
Health and Welfare Law
1 / 1
Healthcare Law
1 / 1
IT & Intellectual Property
1 / 1
Inheritance Law
1 / 2
Injunctions Law
1 / 34
Intellectual Property Law
1 / 6
International Law
1 / 7
Licensing Law
1 / 7
Manufacturing Law
1 / 7
Mergers and Acquisitions Law
1 / 10
Mining Law
1 / 3
National Insurance Law
1 / 1
Notary
1 / 14
Occupational Health Law
1 / 1
Pensions Law
1 / 10
Planning Law
1 / 23
Privacy Law
1 / 1
Professional Negligence
1 / 10
Regulations
1 / 12
Regulatory Law
1 / 4
Sports Law
1 / 26
Transport Law
1 / 4
Local
1 / 109
Housing & Property
536 / 4,746
Personal Injury
84 / 2,632
Commercial Property
161 / 3,638
Wills, Trusts & Probate
388 / 3,769
Family Law
233 / 4,195
Land Law
125 / 1,325
Employment
149 / 3,593
Insurance Law
56 / 654
Dispute Resolution
77 / 1,798
Immigration
92 / 2,271
Company & Commercial
133 / 4,129
Immigration Law
62 / 1,165
Money & Tax
30 / 1,935
Banking
24 / 1,025
Consumer
66 / 4,376
Human rights
72 / 959
Litigation
135 / 905
Agriculture
66 / 819
Appeals Law
58 / 852
Banking and Financial Law
12 / 217
Bribery and Corruption Law
45 / 413
Charities
20 / 762
Child Law
153 / 1,645
Clinical Negligence
95 / 1,240
Commercial Law
55 / 200
Company Law
89 / 970
Compliance Law
30 / 448
Construction
10 / 848
Contract Law
99 / 1,421
Copyright Law
39 / 519
Corporate Law
86 / 847
Cybersecurity and Data Protection Law
68 / 887
Debt and Tax Law
78 / 784
Disability Law
67 / 601
Discrimination Law
55 / 499
Energy & Transport
5 / 504
Energy Law
38 / 358
Enforcement Law
72 / 570
Engineering Law
8 / 125
Environmental Law
29 / 394
Equality Law
93 / 1,090
Financial Crime Law
58 / 465
Franchise Law
12 / 122
Fraud Law
61 / 518
Gambling Law
7 / 74
Governance Law
15 / 270
Government Contracts Law
6 / 133
Health and Safety Law
62 / 576
Health and Welfare Law
32 / 185
Healthcare Law
41 / 356
IT & Intellectual Property
37 / 1,099
Inheritance Law
114 / 686
Injunctions Law
80 / 930
Intellectual Property Law
71 / 623
International Law
32 / 375
Licensing Law
47 / 501
Manufacturing Law
10 / 84
Mergers and Acquisitions Law
58 / 435
Mining Law
4 / 56
National Insurance Law
62 / 420
Notary
42 / 858
Occupational Health Law
60 / 427
Pensions Law
53 / 487
Planning Law
51 / 584
Privacy Law
39 / 514
Professional Negligence
48 / 1,290
Regulations
38 / 2,380
Regulatory Law
26 / 262
Sports Law
25 / 305
Transport Law
15 / 140
National
90 / 11,243
Contact & Locations - Harper Macleod LLP
Opening hours
| Monday | 09:00–17:30 |
| Tuesday | 09:00–17:30 |
| Wednesday | 09:00–17:30 |
| Thursday | 09:00–17:30 |
| Friday | 09:00–17:30 |
| Saturday | (Closed) |
| Sunday | (Closed) |
Naver House, Naver Road, Thurso, Caithness, KW14 7QA
Reviews
4.9
/5
169 Reviews
Filter your results
Star rating
Review Source
Rating
Review Source
Clients say
What clients say about Harper Macleod LLP
Clients praise the firm for expertise in personal injury and insurance claims, conveyancing and property sales/purchases, divorce and family matters, estates, and visa work. Reviews highlight strong legal knowledge, effective case handling, and good outcomes, often at reasonable cost. Clients particularly value the team’s clear communication, prompt updates, patience, empathy, reassurance, and professionalism. The firm is also described as efficient, approachable, supportive and attentive, making stressful processes feel straightforward and well managed.
Kept me informed
Professional service
Quick responses
Clear explanations
Caring support
Efficient handling
Stress-free process
Friendly staff
Good communication
Great outcome
ReviewSolicitors Review List
anonymous
My experience
I had my car written off by a driver going too fast last summer. He admitted that it was his fault and I had the book value of the car refunded by the insurance company - Admiral. They were not very helpful unlike the staff of Harper Macleod who were as different again, particularly Olivia Denheen who managed to get a satisfactory outcome for me.
A representative from Harper Macleod Llp responded to this review
We appreciate you taking the time to share your thoughts. It’s great to hear that your experience with us was a good one.
Edward Creaney
Personal Injury
Personal Injury Claim
Myself & son were involved in a road traffic accident and were unsure how to progress our PI claim. Harper MacLeod assisted and supported us to settlement in our favour with a minimum of fuss. We would recommend them to anyone looking for similar assistance.
A representative from Harper Macleod Llp responded to this review
Hi Edward, thanks so much for your review! We’re happy to hear that you enjoyed your experience with Harper Macleod. Your feedback means a lot to us.
Ross
Personal Injury Experience
I was injured in a minor car crash and used Craig McKellar as my solicitor for the personal injury claim. From start to finish he was highly professional and approachable, and he took the time to clearly explain every step of the process so I always knew what was happening. He made what could have been a stressful experience much easier to deal with and ultimately secured a settlement that was more than I was expecting. I wouldn’t hesitate to recommend Craig to anyone needing a personal injury solicitor.
A representative from Harper Macleod Llp responded to this review
Hi Ross, thanks so much for your review! We’re happy to hear that you enjoyed your experience with Harper Macleod. Your feedback means a lot to us!
Ally
Injury Claim
Had a great experience with Laura Gallagher who provided a 1st class professional service. Throughout the process, concern, clarity and confidence was at the forefront of our business. I would highly recommend Harper McLeod
A representative from Harper Macleod Llp responded to this review
Dear Ally, thank you for taking the time and reviewing your experience with Harper Macleod. Your feedback is much appreciated!
Other Reviews
ATarty
ATarty
Hannah from Haper MacLeod has been great supporting ongoing claim with a 3rd party insurance from a minor car accident. Positive outcome with prompt communication. Professional and highly efficient.
Hi,thanks so much for your review! We’re happy to hear that you enjoyed your experience with Harper Macleod. Your feedback means a lot to us.
Pamela Smith
Pamela
Unfortunately had to use Harper McLeod services following a no fault car accident. They were professional, empathetic and consistent. I was kept up to date with progress throughout a long 2 and a half year claims process. Glad to have had this team sort everything out and get a positive outcome.
Hello Pamela, we appreciate you taking the time to share your thoughts. It’s great to hear that your experience with us was a good one.
Joyce Watt
Joyce
Highly recommend Harper Macleod. They helped support the recovery and personal injury insurance, understood the issues and how to resolve things with the right decisions. Although it’s a long process they acted swiftly at the start of the process and provided me with regular updates. Thank you
Hi Joyce, thanks so much for your review. We’re happy to hear that you enjoyed your experience with Harper Macleod. Your feedback means a lot to us!
KerrHally
KerrHally
I have recently used Harper MacLeod for a legal battle regarding an accident I was in. They were absolutely fantastic. Hannah was on the ball and regularly updated me with the situation and in the end they got the result I wanted. Thank you!
Hello, we appreciate you taking the time to share your thoughts. It’s great to hear that your experience with us was a good one!
jasmine ali
jasmine
Highly recommend Harper Macleod, follow after an incident with my car. They assisted me with a successful claim against the other party and took the duress out of the process.
Hello Jasmine, we appreciate you taking the time to share your thoughts. It’s great to hear that your experience with us was a good one.
Reviews
4.8
/5
990 Reviews
Filter your results
Star rating
Review Source
Rating
Review Source
Clients say
What clients say about Harper Macleod LLP
Clients praise the firm for expertise in personal injury and insurance claims, conveyancing and property sales/purchases, divorce and family matters, estates, and visa work. Reviews highlight strong legal knowledge, effective case handling, and good outcomes, often at reasonable cost. Clients particularly value the team’s clear communication, prompt updates, patience, empathy, reassurance, and professionalism. The firm is also described as efficient, approachable, supportive and attentive, making stressful processes feel straightforward and well managed.
Kept me informed
Professional service
Quick responses
Clear explanations
Caring support
Efficient handling
Stress-free process
Friendly staff
Good communication
Great outcome
ReviewSolicitors Review List
Moira Smith
Laura McLean has been an absolute rock
Laura McLean has been my solicitor through an extremely long, difficult divorce and she has been an absolute rock throughout. Always totally focussed on my best interests, but also always mindful of costs, both financial and emotional. I could not have hoped for a better solicitor.
Jane Weston
Personal injury claim
Paige Watson was first class helping me through this process after a car accident that was not my fault. She was professional and kept me informed throughout the process in a language I could understand..thank you
Cameron Renton
Very Professional
Very pleased with the service provided at a reasonable cost.
A representative from Harper Macleod Llp responded to this review
Dear Cameron, thank you for taking the time and reviewing your experience with Harper Macleod. Your feedback is much appreciated!
Gary Lacki
Personal injury claim
Courtney at harper and Macleod was amazing from start to finish ! Very impressive and knowledgeable set the expectations at the very start and at the end she turned out to be almost exact in figures etc impressed and would recommend
A representative from Harper Macleod Llp responded to this review
Hello Gary, we appreciate you taking the time to share your thoughts. It’s great to hear that your experience with us was a good one.
anonymous
Fantastic Service
Andrea and Georgia were amazing in helping me to buy my house. They were so efficient and updated me regularly in the process. It made what could have been a stressful task so much easier. I couldn't recommend them more and I will definitely be using them in the future!
A representative from Harper Macleod Llp responded to this review
Thank you for your feedback. We’re happy that you had a great experience with Harper Macleod and appreciate you sharing it with us!
Other Reviews
Brea Campbell
Brea
So incredibly helpful! had such a good experience, great customer service
Hi Brea, thanks so much for your review! We’re happy to hear that you enjoyed your experience with Harper Macleod. Your feedback means a lot to us!
Em bem
A client
Unprofessional receptionist. Giggling and making jokes on someone else's matter its not what anyone would expect from Law firm. I found what I was looking for with another solid professional firm. Definitely wont use Harper Macleod LLP in the future and neither I recommend it to anyone.
Martin Muckle
Martin
I was very impressed with the professionalism demonstrated by Craig throughout the several months long process. The communication was excellent and replies prompt. My issue was resolved to my utter satisfaction and I have no hesitation in recommending Harper Macleod LLP
Dear Martin, thank you for your feedback. We’re happy that you had a great experience with Harper Macleod and appreciate you sharing it with us!
Katie Inglis
Katie
Amy was absolutely brilliant through the whole process. Kept me informed and settled as quick as possible. Thank you so much for all your help x
We’re so pleased to hear that – thank you for letting us know! Your feedback is important to us and always appreciated.
Ginette Blackhurst
Ginette
Very professional and caring. Will be using again for all my legal work.
We’re so pleased to hear that – thank you for letting us know! Your feedback is important to us and always appreciated.
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