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EMG Solicitors

4.7 | 23 Reviews 23 Reviews | Employment
1,226 Total Company Reviews info icon Employment | info icon 1,226 Total Company Reviews Employment | info icon 1,226 Total Company Reviews

Units 1 And 2 Abbey House, Abbeywoods Business Park, Durham, Co Durham, DH1 5TH

Accepting new clients

Units 1 And 2 Abbey House, Abbeywoods Business Park, Durham, Co Durham, DH1 5TH

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 607042

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EMG Solicitors Review Scores & Client Satisfaction Overview

4.7
Excellent
90%
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 4.7/5
Initial Impressions 4.7/5
Approachability 4.7/5
Documentation Accuracy 4.7/5
Legal Knowledge 4.8/5
Value for money 4.5/5

Accreditations

EMG Solicitors are accredited by

Family Mediation accreditation awarded to EMG Solicitors
Mental Health accreditation awarded to EMG Solicitors
Investors in People accreditation awarded to EMG Solicitors

Description

EMG Solicitors aren’t just about legal services. We’re a business that firmly believes in supporting our community and we work hard to keep clients at the heart of what we do. We know how important it is to look after our people because they make it work. Keeping hold of ‘what we’re about’ is vital because we know our values and culture impact on the service we deliver.

Rankings by area of expertise

The rankings below show the areas of expertise that EMG Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

EMG Solicitors Review Scores & Client Satisfaction Overview

4.8
Excellent
94%
Value for
Money
11% above
national average
95%+
Success
Rate
14% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.7/5

Accreditations

EMG Solicitors are accredited by

Family Mediation accreditation awarded to EMG Solicitors
Mental Health accreditation awarded to EMG Solicitors
Investors in People accreditation awarded to EMG Solicitors

Description

EMG Solicitors aren’t just about legal services. We’re a business that firmly believes in supporting our community and we work hard to keep clients at the heart of what we do. We know how important it is to look after our people because they make it work. Keeping hold of ‘what we’re about’ is vital because we know our values and culture impact on the service we deliver.

Rankings by area of expertise

The rankings below show the areas of expertise that EMG Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Meet the team of EMG Solicitors

Meet the team of EMG Solicitors

Contact & Locations - EMG Solicitors

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00 (Open)
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–17:00
Saturday (Closed)
Sunday (Closed)

Units 1 And 2 Abbey House, Abbeywoods Business Park, Durham, Co Durham, DH1 5TH

Reviews

4.7 /5 23 Reviews
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Clients say

What clients say about EMG Solicitors

Clients praise the firm for expertise across conveyancing, wills and trusts, probate, family law, divorce, mediation, prenuptial agreements and inheritance planning. Reviews highlight efficient handling of property sales and purchases, clear legal advice, and strong attention to detail. Clients value the team’s professionalism, responsiveness, and practical guidance, alongside their kindness, patience, empathy and reassuring personal service. Communication is frequently described as excellent, with matters explained clearly and progress kept well updated throughout, helping stressful legal processes feel smooth and manageable.

Clear communication
Professional service
Prompt responses
Helpful guidance
Friendly staff
Efficient process
Reassuring support
Knowledgeable advice
Kept informed
Stress free

ReviewSolicitors Review List

Profile image of Penny

Penny

Verified
Wills, Trusts & Probate

Helpful and calming at tricky times

I've used this firm for an employment law matter, a Will and LPOA (and some general advice on family law) and found them professional, supportive and on my side. Super people from receptionist to adviser, kept me informed and they were clear in actions. They had to write to my adult children about the LPOAs and the letters were not only professionally informative, they were careful and simply lovely in difficult matters. I really would recommend.

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A representative from EMG Solicitors responded to this review

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

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Marc

Employment

Redundancy settlement agreement

I found that Graham was excellent in his explanation throughout the overly complicated settlement agreement. I found that Graham was always looking after my best interests. Many thanks 😊

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A representative from EMG Solicitors responded to this review

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

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Nisha

Verified
Employment

Hassle free

I got in touch with EMG solicitors as I needed some advice regarding employment law. I was recommended EMG solicitors from a friend and can happily say they did not disappoint. Graham was lovely and very professional and efficient in dealing with the matter. I was kept informed each step of the way and overall I cannot fault the service I received.

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Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

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Steven

Verified
Employment

Professional Kind Friendly

It was brilliant a warm friendly service from the very first call to the end of service. It's a lovely warm friendly atmosphere. Totally professional but lovely and friendly at the same time. Any questions I had, they were very happy to answer and made me feel at ease throughout the process

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A representative from EMG Solicitors responded to this review

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

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ES

Verified
Employment

Clear advice, excellent service

Graham provided clear and professional advice and I was very happy with the service

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A representative from EMG Solicitors responded to this review

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

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Other Reviews

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Edward Robinson

Edward

I rarely feel motivated to write a negative review of a business, as running one myself, I understand the frustration that this can cause. We instructed EMG to produce a simple employment contract for a self employed member of staff in our clinic. We were quoted £900 for this. They were initially helpful. However, it quickly became clear that our emails were not being read and, despite us repeatedly chasing, the process became more and more drawn out. We responded promptly and thoroughly to their questions. They then began to repeatedly asked us questions we had already provided answers to, and then became condescening and rude in their replies. 5 months later, and we have been charged 2 additional fees totalling over £800 due to the 'complexity' of the work. The basis of this was due to information we had provided months before which required them to make more 'ammendements'. What then totally dumbfounded me is that, depsite the fact that the contract is near completion, we were informed that the department has now closed, and have been advised to instruct a new solicitor, which will naturally incur more fees. I have never encountered such a bizarre way of working. I highly suggest anyone who is in need of legal help to look elsewhere.

Hi Edward, we're sorry to read you were unhappy with our service. Our Employment team recently closed, which unfortunately affected a small number of cases. We’re aware that your colleague has already reached out to raise these concerns, and we are currently reviewing the matter. We always take our client feedback seriously at EMG so please feel free to get in touch with Beth on 0191 594 0240 or at beth.telfer@emgsolicitors.com if you would like to discuss your comments. Thank you.

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Reviews

4.8 /5 1226 Reviews
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Star rating
Review Source

Rating

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Clients say

What clients say about EMG Solicitors

Clients praise the firm for expertise across conveyancing, wills and trusts, probate, family law, divorce, mediation, prenuptial agreements and inheritance planning. Reviews highlight efficient handling of property sales and purchases, clear legal advice, and strong attention to detail. Clients value the team’s professionalism, responsiveness, and practical guidance, alongside their kindness, patience, empathy and reassuring personal service. Communication is frequently described as excellent, with matters explained clearly and progress kept well updated throughout, helping stressful legal processes feel smooth and manageable.

Clear communication
Professional service
Prompt responses
Helpful guidance
Friendly staff
Efficient process
Reassuring support
Knowledgeable advice
Kept informed
Stress free

ReviewSolicitors Review List

Profile image of Anonymous

Anonymous

Verified
Family Law

Family proceedings

Jenny has achieved more for me in three months than I had managed in the previous ten years by myself. Hard recommend.

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A representative from EMG Solicitors responded to this review

Thanks for the great review!

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Katie Easthope

Verified
Housing & Property

Moving Home

Couldn’t recommend these enough what an absolute pleasure for them to represent us, so professional, brilliant price worth every penny. So efficient from start to finish, always ahead of them game well prepared and ready. Anything I ever needed they got on it straight away and were there at the end of the phone. So pleased we went with them, Gillian and Charlotte are a credit to this company

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A representative from EMG Solicitors responded to this review

Thanks for the great review Katie!

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anonymous

Wills, Trusts & Probate

Excellent Service

I was extremely satisfied with all the work carried out on my behalf. Mrs Rodgers was very professional but also helpful and understanding. I felt supported and comfortable during a very difficult time. Thank you.

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A representative from EMG Solicitors responded to this review

Thanks for the great review!

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Anonymous

Verified
Family Law

Family proceedings

Jenny achieved more in three months than I had managed in ten years. Hard recommend.

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Thanks for the great review!

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Lazarus

Abusive Third-rate Solicitors

Avoid these third-rate wannabe solicitors. They abuse their clients who are subject to the Court of Protection, and they will either steal or misappropriate your estate while pleading ignorance. Catlin Rosamund Margaret Watcyn Rafferty under the orders of Emma Mary Gaudern misappropriated more than one hundred thousand of local currency equivalent to over ten thousand pounds. I have official documentation and receipts to prove this, but they have denied everything and began to ignore me. I am now seeking a formal investigation into these abusive individuals. If you are subject to the CoP and need to contact or report Emma Mary Gaudern as well as her colleagues/ employees, you can find her Durham View, Whitesmock, Durham, England, DH1 4LL, No. plus four four seven eight five five four nine two four six zero. Report Emma Mary Gaudern and other individuals as necessary to the Office of the Public Guardian; they should not be a deputy nor should they be taking pleasure or joy in abusing their clients.

Solicitors tagged in
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A representative from EMG Solicitors responded to this review

Hello, we're sorry to read you were unhappy with our service. Due to client confidentiality, we cannot comment in detail in a public forum, but we have already been in touch with you privately. We should however state publicly that you have made a number of serious and potentially damaging allegations which we dispute in their entirety.

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Other Reviews

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Daniel Tully

Daniel

It's a mess ppl emma n Ruth and and Katie tell lyes and charge because I got brain damage thay thing thay can take advantage of vonrabul ppl

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Linda Graham

Linda

EMG are extremely efficient, friendly and supportive. We dealt with Stephanie and were very happy with the service we received. She went out of her way to cover all options and give sound advice. Would highly recommend.

Thank you for the lovely review Linda!

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Maurice Downey

Maurice

Professional, prompt, polite and five star service

Thanks for the 5 stars Maurice!

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princess Priscilla

princess

I would give EMG solicitors a 5 star. Myself and my husband had a wonderful experience with them. Communication from start to finish was great. Thank you for making what could have been a stressful experience much smoother.. They also sent us a beautiful card, wishing us well in our new 🏠

Thank you for the lovely review!

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Paul Redgate

Paul

Efficient, Caring, Reassuring.

Thanks for the great review Paul!

0
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